We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,839 reviews.
The courier didnt turn up on the day indicated
03/06/14
It was a very prompt and fast service rendered, always enjoy using this service.
03/06/14
Very disappointed. Important documents, but were not picked up till 3/6/14 when they were meant to be picked up on 28/5/14
03/06/14
No comment left by this customer.
03/06/14
GOOD
03/06/14
Took parcel to post office & they said they could have sent it cheaper!!
03/06/14
No comment left by this customer.
03/06/14
No comment left by this customer.
03/06/14
Fantastic service
03/06/14
Polite helpful driver, fragile item sent delivered intact
03/06/14
Great service
03/06/14
very good collection and delivery. would it be possible to say a rough time for the collection either morning or afternoon?
03/06/14
Prompt efficient no probs
03/06/14
good and clear website - saved me lots of money!
03/06/14
No comment left by this customer.
03/06/14
Perfect no problems at all
03/06/14
You did very well and will continue to use your service once my company is up and rinning. Well done
03/06/14
Excellent as ever! Keep it up!
03/06/14
it's perfect service from your company and I'll use your company again to send my parcel
03/06/14
paid for next day guaranteed delivery you failed to collect on the alotted day. Then took 3 hrs & calls to 5 diff nos over to report fail
03/06/14
Would be GREAT if you could pay a bit extra to book in a timed delivery (CityLink offers this)
03/06/14
More information on tracking would have helped. Person collecting from who I didn't know did this instead
03/06/14
can't fault it, very easy, you did what I wanted when you said you would, thank you
03/06/14
No comment left by this customer.
03/06/14
GREAT SERVICE AS ALWAYS
03/06/14
No comment left by this customer.
03/06/14
Excellent booking service, your software works every time.
03/06/14
PM would not allow citylink shipping for one item which could be shipped via them; could have arranged collection via parcel2go.
03/06/14
No comment left by this customer.
03/06/14
No comment left by this customer.
03/06/14
no comment
03/06/14
I booked a next day delivery service, but this wasn't clear that saturdays didn't count
03/06/14
no comment
03/06/14
exceeded my expection will definitely use services again
03/06/14
no comment
03/06/14
no comment
03/06/14
Never again. No help from Parcel Monkey when package not picked up. Had to contact courier company directly and rearrange myself. Rubbish.
03/06/14
Parcel was picked up a day late and therefore arrived a day late, Courier rude, not parcel monkey customer service. Disgusting service.
03/06/14
Did not come to collect parcel on the day/ times given, when I waited in all day. collected the next day wasn't contacted and told not comin
03/06/14
Not delivered, no contact number, can you get in touch with me? 0151 4287974 or [email protected]
03/06/14
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