We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
Parcel arrived in one piece and on time. All good.
23/06/14
Very efficient, would use you again.
23/06/14
No comment left by this customer.
23/06/14
parcel was collected a day late and delivered 3 hours later than promised
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
Seems you don't take any notice of these . Last one I sent told you about a problem !! Nothing happened !! What's new ?!
23/06/14
My parcel wasn't collected when it was supposed to, I waited until 6pm and I was not given any notification. I want a refund!
23/06/14
great!
23/06/14
good stuff always goes well when city link are not involved thanks
23/06/14
I hate to say it but phone support sometimes would be excellent.
23/06/14
turned up near time i asked for but major traffic, but fantastic service and would recommend and use again
23/06/14
Excellent service, would definitely use Parcel Monkey in the future.
23/06/14
the price was a bit steep, but the service. was fast and reliable. thanks, I will return
23/06/14
The driver was very nice he was running a bit lateand he phoned to let me know.The parcel was very quick to arrive.All i can say thank you.
23/06/14
items have arrived in time and working
23/06/14
Collection on 17th didn't happen, or 18th! Rebooked for 19th - didn't happen. Endless calls to Courier who collected on 20th!! DREADFUL
23/06/14
Citylink are the best
23/06/14
No comment left by this customer.
23/06/14
Excellent! Thank you.
23/06/14
I had a problem with the collection courier; didn't know where to turn; you must have a phone number for customers to report problems
23/06/14
No comment left by this customer.
23/06/14
Excellent service
23/06/14
My parcel has still not been delivered
23/06/14
No comment left by this customer.
23/06/14
All good except website, which crashed out leaving me not knowing if I had paid or not
23/06/14
No problems at all.
23/06/14
As the parcel is still here and not been collected I am not happy at all. I contacted you about re-booking and Courier were most unhelpful
23/06/14
Service was great, collected on time and delivered as requested
23/06/14
Excellent service yet again. Always a pleasure ordering from Parcel Monkey!!
23/06/14
Nothing to improve. Very efficient service
23/06/14
easy to fill in and order
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
My parcel was not picked up on the day stated and therefore did not get next day delivery. Please let me know in regards to some refund
23/06/14
Fantastic service again! The driver collecting was exceptional. You took such good care of a precious parcel - client delighted. Thank you.
23/06/14
Great service, could be improved with a 2 hour window for both collection & delivery at time of order
23/06/14
parcel still not arrived after a week on 24 hour delivery
23/06/14
Maybe would have been good to be sent an email upon collection with a tracking number
23/06/14
