We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
The courrier never arrived to collect the parcel in the first place so it has not yet been delivered (2148747)
25/06/14
Parcel not delivered yet should have been there 2 days ago
25/06/14
did what you said. Thanks.
25/06/14
The collection driver failed to collect, he stated could not get access to building which was not true.
25/06/14
Service good, emails are lacking detail and links are not obvious
25/06/14
Very easy to book and always collected/delivered on time ! Thank you
25/06/14
thank you service was very good ,left uk on thursday arrived here nsw on wednesday morning following week
25/06/14
no comment
25/06/14
very pleased with ease of service
25/06/14
no comment
25/06/14
The collection did not happen until around 19:15, otherwise all was well.
25/06/14
I would like it quicker to France but on average its 3 days, But my problem is the cost or sending items to UK
25/06/14
no comment
25/06/14
no comment
25/06/14
great
25/06/14
collected and delivered within agreed timescale, good service.
25/06/14
No comment left by this customer.
25/06/14
The currier came on time, but it wasn't possible to collect the parcel, so he came next day. It was very nice.
25/06/14
An excellent service at a very fair price !!
25/06/14
No comment left by this customer.
25/06/14
Excellent delivery service. They are easy to use, cheap, and reliable. Fully tracked services for half the price of other couriers!
25/06/14
parcel was picked up a day late, driver off sick but was told other STORY by customer services so will not use again
25/06/14
You sent email telling me you would collect next day, so I stayed in ALL day, parcel got collected day after that and no contact with PM!!!
25/06/14
I was really happy with the experience. The only suggestion I have is to offer a text service so customize when the parcel has arrived.t
25/06/14
I rearranged collection after u didn't collect and yet again you havnt collected it!!! utter ****
25/06/14
No comment left by this customer.
25/06/14
Excellent service
25/06/14
Nice easy to use , parcel delivered on time , will use again
25/06/14
Excellent service, couldn't fault it to be honest!
25/06/14
Would have been good to have a more defined time frame for collection than "some time tomorrow".
25/06/14
A+++ Will be using this service again!
25/06/14
Had to book the order twice, parcels never collected first time around. Time consuming but got there in the end.
25/06/14
no comment
24/06/14
Absolutely fabulous I will definitely use agin!
24/06/14
no comment
24/06/14
Great service
24/06/14
no comment
24/06/14
no comment
24/06/14
sent parcel 6 days ago and customer has not received! now I'm told its being returned to me?! not happy!!
24/06/14
Brilliant service. Much cheaper than anywhere else for my large parcel, worked flawlessly! Very happy customer!
24/06/14
