We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,836 reviews.
no comment
05/06/14
Parcels booked to be picked up on Friday but they wernt until the Monday . Apart from that, all good.
05/06/14
Collected on time efficient service
05/06/14
perfect service. can't fault it
05/06/14
no comment
05/06/14
no comment
05/06/14
Excellent service
05/06/14
Arranged for the day of delivery for someone to be at home, they waited in all day and nothing was delivered, no contact, no apology
05/06/14
fast delivery
05/06/14
service was fine this time, however previous delivery was delayed 24 hrs despite paying extra for 24 hour delivery! awful customer service
05/06/14
Collection was not made on the correct day, the tracking system falsely stated that they had tried twice and left cards. Otherwise OK
05/06/14
left parcel on step, collected on time and left signed receipt as requested. impressed will use again.
05/06/14
no comment
05/06/14
5 star service, well done City Link!!!!!!
05/06/14
The parcel arrived exactly when you said it would at an amazing price! Thank you
05/06/14
very good as per usual kind regards x
05/06/14
perfect service will use parcel monkey again thankyou
05/06/14
When I selected to drop my parcel off at a nearby post office, it was not clear afterwards that I could go to any of the nearest ones
05/06/14
no comment
05/06/14
not happy I had to pay again. as I wasn't in just once.. won't use again..customers should have more leway as we are paying.
05/06/14
Very good service. Read some indifferent reports, but went ahead because of competive price and had no problems at all with delivery abroad.
05/06/14
Impressed - excellent service. Cheaper would be nice!!!
05/06/14
the warst experience in my life. Personel of Parcel Force is in opinion that You shoud give my money back!
05/06/14
Sadly my parcel arrived at my customer smashed to pieces, I am gutted, I put a note on that it contains glass, it looks like its been thrown
05/06/14
no comment
05/06/14
Great service, easy to set up pick up and delivery with City Link, no problems
05/06/14
As per some competitors, a text with an eta of delivery time would assist customers. Many thanks and will return.
05/06/14
No comment left by this customer.
05/06/14
brill thanks
05/06/14
TNT failed 2 collect parcel on 2 occasions
05/06/14
It was good, cheaper than average and quick enough :-)
05/06/14
All good, easy to book, prompt pick up and courteous staff+++
05/06/14
Very quick and efficient service
05/06/14
Excellent service always
05/06/14
As first time user I found the procedure straightforward. Parcel tracking didn't work.
05/06/14
1st class no nonsense service!! 4 transactions 100% success rate!! will definately use again!! well.done parcel monkey.
05/06/14
No comment left by this customer.
05/06/14
When submitting Credit Card payment, the response from it said the payment failed, but the payment went through.
05/06/14
Good service at a good price. Keep up the good work.
05/06/14
DX still have not picked up - 6 days on! I have made a lot of calls and spent a lot of time trying to sort this. PM has been no help.
05/06/14
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