We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
my item wasnt collected, they should have contacted me for next step and when i did no one came back to me. which is very unprofessional
14/06/14
no comment
14/06/14
only ever used royal mail before was recommend to use your service. alot cheaper and more convenient then going to the post office. 10/10
14/06/14
All went well. Possibly too many emails all saying the same thing! Confusing! I can comment further when parcels arrive at destination.
14/06/14
no comment
14/06/14
No comment left by this customer.
14/06/14
very good service
14/06/14
The parcel is still waiting for collection! I can't talk to anyone. Can we have a refund? 07796271475
14/06/14
My parcels are still waiting to be collected, offer customers an email/tel no to contact you. Cancelling my order!!!!!
14/06/14
Only way service can be improved is if when the parcel is delivered a call to sender to confirm apart from that outstanding service
14/06/14
the courier didn't turn up, I phoned them twice, both time I was told they were on there way but no one ever showed, how do I get a refund
14/06/14
No comment left by this customer.
14/06/14
no comment
14/06/14
no comment
13/06/14
no comment
13/06/14
The parcel has been returned to me saying not known at the receipiants address, I have spoke to the recipiant and nobody has called?
13/06/14
getting better all the time superb price superb service thank you
13/06/14
no comment
13/06/14
PERFECT FROM PARCEL MONKEY LET DOWN BY PARCELFORCE 24HR DELIVERY TOOK 48HRS
13/06/14
no comment
13/06/14
Very good keep the good work , we need committed people .
13/06/14
no comment
13/06/14
Great service, thank you! Delivery as per schedule, recipient delighted too. Would certainly recommend your service, and use again myself.
13/06/14
no comment
13/06/14
Efficient and great communication.
13/06/14
Excellent efficient transaction. Will highly recommend and use your services again and again.
13/06/14
Excellent service as always :)
13/06/14
no comment
13/06/14
All went smoothly ! Thanks :)
13/06/14
First time I have used parcel monkey and will certainly be using it again if the need arises, also will recommend
13/06/14
no comment
13/06/14
superb service as always at the right price.. Thank you
13/06/14
no comment
13/06/14
Did not collect until 5.40 and failed to deliver on the next day, had to wait in another day waiting for the delivery. Incorrect address on
13/06/14
booked next day delivery thursday 5th june, said collection on 6th june, label said 9th once printed? collected on the 10th delivered 13th
13/06/14
No problems. Thanks.
13/06/14
The package was not delivered within the stated time and was not delivered to the delivery address. I had to retrieve the package from a pos
13/06/14
Very easy and smooth no fuss transaction. Will use monkey again
13/06/14
I found your service excellent. Customer received the item within 2 days as you promised.
13/06/14
The parcel was supposed to be picked up on Monday, but was not picked up until Wednesday.
13/06/14
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