We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,030 reviews.
items have arrived in time and working
23/06/14
Collection on 17th didn't happen, or 18th! Rebooked for 19th - didn't happen. Endless calls to Courier who collected on 20th!! DREADFUL
23/06/14
Citylink are the best
23/06/14
No comment left by this customer.
23/06/14
Excellent! Thank you.
23/06/14
I had a problem with the collection courier; didn't know where to turn; you must have a phone number for customers to report problems
23/06/14
No comment left by this customer.
23/06/14
Excellent service
23/06/14
My parcel has still not been delivered
23/06/14
No comment left by this customer.
23/06/14
All good except website, which crashed out leaving me not knowing if I had paid or not
23/06/14
No problems at all.
23/06/14
As the parcel is still here and not been collected I am not happy at all. I contacted you about re-booking and Courier were most unhelpful
23/06/14
Service was great, collected on time and delivered as requested
23/06/14
Excellent service yet again. Always a pleasure ordering from Parcel Monkey!!
23/06/14
Nothing to improve. Very efficient service
23/06/14
easy to fill in and order
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
My parcel was not picked up on the day stated and therefore did not get next day delivery. Please let me know in regards to some refund
23/06/14
Fantastic service again! The driver collecting was exceptional. You took such good care of a precious parcel - client delighted. Thank you.
23/06/14
Great service, could be improved with a 2 hour window for both collection & delivery at time of order
23/06/14
parcel still not arrived after a week on 24 hour delivery
23/06/14
Maybe would have been good to be sent an email upon collection with a tracking number
23/06/14
the parcel was returned the 1st day as the driver couldnt find it - the phone no. was on the label! I had to call and get it re-arranged
23/06/14
Pick up was good but parcel articled 3days later not next day and only after I chased no comms back from you to explain what was needed
23/06/14
link in feedback via text message or create a parcel monkey mobile app
23/06/14
No comment left by this customer.
23/06/14
Perhaps better time frame for pick and delivery , but I know the restrictions on your business Best regards
23/06/14
Parcel booked to be collected on Monday. Parcel not collected until Wednesday. Shockingly poor service, don't think i'll be back
23/06/14
very good service from DX arived on time 10/10
23/06/14
Perfect - package arrive on time and no aditional admin was needed.
23/06/14
No comment left by this customer.
23/06/14
Excellent, good value service again! A+
23/06/14
collection was delayed by 3 days, booked on 16th didn't arrive till 20th, a tel number for Parcel monkey or email would be an advantage
23/06/14
good job, thanks.
23/06/14
No comment left by this customer.
23/06/14
No comment left by this customer.
23/06/14
Excellent again, keep it up
23/06/14
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