We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,830 reviews.
sorry only used once so cannot comment, will use again
12/06/14
Very good service, never collected on Friday but you did on Monday and delivered to me on Tuesday could ask for more will use again thanks
12/06/14
Shockingly bad!!! How can you expect to run a comapny in this modern age when you only ecept correspondance by old fashioned post.
12/06/14
Not really your fault but PF express 24 took extra day due to their error, can I have a refund please
12/06/14
Maybe give an approximately time to when you will pick up the parcels.
12/06/14
No comment left by this customer.
12/06/14
Excellent value, fast delivery. 10/10
12/06/14
No comment left by this customer.
12/06/14
No comment left by this customer.
12/06/14
Collecting courier didn't arrive on first day. Tracking system helped, but a phone call would have been helpful
12/06/14
both parcels have been lost. Courier are not responding in the way they should and have given my parcels to a complete stranger.
12/06/14
2 of the 3 parcels arrived in 2 days. The 3rd took slightly longer, but overall a good service. would recommend.
12/06/14
BRILLIANT SERVICE. SO GLAD I CAME ACROSS THIS SITE BY ACCIDENT.
12/06/14
No comment left by this customer.
12/06/14
No comment left by this customer.
12/06/14
Brilliant service took parcel to Spain to my son arrived and signed for in 3 days amazing hassle free service 5****
12/06/14
very impressed with collection & delivery (both on time). Online confirmation of delivery would have been handy. Thank you :)
12/06/14
No comment left by this customer.
12/06/14
All fine and insurance was much cheaper than the competition.
12/06/14
No comment left by this customer.
12/06/14
very competitive price. collected and delivered in time. Will definitely use again. Thanks
12/06/14
job well done
12/06/14
I booked for my item to be collected on the Friday but my label wasn't available til 3pm so it didn't get collected until Monday! not happy!
12/06/14
Parcel Monkey really is THE PEOPLES CHOICE - Parcel force reliability, tracking and service at trade prices!
12/06/14
A text giving approximate collection times would be a big help
12/06/14
My 1st Parcel Monkey shipment was a really good; Reasonable rate, fast pick-up, delivery time short & no damage whatsoever to my goods. :)
12/06/14
They provided a cheap, reliable and professional service. They did exactly what they said they'd do.
12/06/14
Not happy at all with the service as the courier failed to turn up on Friday as arranged, and I had stayed in all day!!!
12/06/14
No comment left by this customer.
12/06/14
the driver picked up the parcel more than 3 days late, the service people could not help me get throught to the responsable driver
12/06/14
No comment left by this customer.
12/06/14
Good service
12/06/14
No comment left by this customer.
12/06/14
One of my parcel delivered with apparent damage. Will not get refund for it now, so I will be claiming from citi link. Any advice what I do?
12/06/14
Label error, on 3 computers. ParcelForce said "can print at depot". Parcel back 5 days later "it won't print". Now too late, so cancelled.
12/06/14
They lost all my delivery cartoon. 100% fake company. Deliberately they loosing item to force customer to buy insurance. Stupid service
12/06/14
It was unclear if the firm was a courier. It wasn't so the eBay seller did all the work.
12/06/14
Hassle Free Pallet Service. Easy and Straight forward Website. Will be using again
12/06/14
A better way of showing the process to follow would be good expecially with items regarding customs. Maybe some videos showing what to do.
12/06/14
Collected when expected, delivered on time, decent price. Nothing to improve on...
12/06/14
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