We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
No problems, collection and delivery was quick and prompt.
30/06/14
Easy to book and there is no problem in the collection or delivery. Everything went like clockwork
30/06/14
The service was great . I am extremely happy . Thank you very much
30/06/14
The service is really poor!!! The staff attitude is ridiculous! Parcel arrived in bad condition! Wouldn't recommend to anyone!
30/06/14
not so good this time delivery has not arrived
30/06/14
Card has been charged. No label sent and emails to customer service are now being ignored.
30/06/14
Great Service for the LARGER Parcel :-)
30/06/14
No comment left by this customer.
30/06/14
No comment left by this customer.
30/06/14
everything was fine thank you
30/06/14
In order to improve service I would give customers a realistic idea of time of collection of parcel to avoid waiting all day.
30/06/14
No comment left by this customer.
30/06/14
Very simple process
30/06/14
No comment left by this customer.
30/06/14
Excellent Service, Quick Collection of my parcel and next day delivery, Super!
30/06/14
We have had our card charged twice for this most recent transaction. Otherwise the transaction would have been excellent.
30/06/14
No comment left by this customer.
30/06/14
Did what you said you would. Smaller time windows for collection. Would be better for me
30/06/14
No comment left by this customer.
30/06/14
on time, easy to use - thank you
30/06/14
Better than Royal Mail! Perfect, seemless service!
30/06/14
very happy with the services
30/06/14
Always great service
30/06/14
parcel arrived open and incomplete parts missing
30/06/14
fabulous service A+
30/06/14
good service
30/06/14
No comment left by this customer.
30/06/14
Great service, will definitely use you guys again!
30/06/14
scheduled am/pm pick upwould be beneficial. extra payment to DHL at other end should not have been due.should have been all in price.
30/06/14
Informed when parcel delivered
30/06/14
Excellent service although it would be helpful to be give a time scale for when pick up can be expected. Thanks
30/06/14
Sent 3 parcels to Italy - all went very well
30/06/14
Had email advising that parcel was to be collected that day. Not collected. Contacted Courier to be told that it was Parcel Monkeys fault
30/06/14
It Would be a get help if you could give some indication as to a time you will pick up ie: Morning or afternoon or a 4 hour slot
30/06/14
all good thanks
30/06/14
The courier company didn't collect until the day after they were meant to, and I was not notified about this so wasted a day waiting for the
30/06/14
Very good service - thank you.
30/06/14
The collection driver could not find us. Should be a field to enter notes for the collection address. Rebook collection should be simpler
30/06/14
Your driver picked up the wrong parcel, without asking, when nobody noticed and delivered the wrong parcel to the wrong person.
30/06/14
No comment left by this customer.
30/06/14
