We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
No problems, easy to arrange, collection and delivery on time thank you
01/07/14
Excellent service
01/07/14
Parcel was not delivered by 9am as requested and paid for. This resulted a problem trying to run our corporate event.
01/07/14
parcels arrived a day late
01/07/14
No comment left by this customer.
01/07/14
there was a bit of a problem at the post office, accepting the parcel.
01/07/14
No comment left by this customer.
01/07/14
The Post Office took ages to sort out the barcode so maybe easier systems for POs to use.
01/07/14
No comment left by this customer.
01/07/14
superb service. only complaint that no approx time for pick up so had to wait in all day incase they came whilst I was out
01/07/14
Useless. Sent via Parcelforce. Didn't arrive in time and they were hopeless at responding to enquiry by both myself and my customer who was
01/07/14
No comment left by this customer.
01/07/14
Support is a joke, phone numbers direct to the courier who just say you need to re-book through parcel monkey where I couldn't. never again
01/07/14
No comment left by this customer.
01/07/14
it would have been a lot better if i could have tracked my item
01/07/14
No comment left by this customer.
01/07/14
No comment left by this customer.
01/07/14
No comment left by this customer.
01/07/14
Maybe a better way to be able to have the receiver track a multi courier delivery (via type)
01/07/14
You failed to pick up and I had to speak to the carrier direct to sort out why
01/07/14
No comment left by this customer.
01/07/14
no communication useless
01/07/14
excellent service first time I have used and definitely will be using again thank you
01/07/14
Claimed to attempt delivery but didn't come. No notification of 2 hour slot. Re-arranged delivery request ignored re-delivered wrong day.
01/07/14
Cheap and easy
01/07/14
Parcel arrived safely, thank you!
01/07/14
No comment left by this customer.
01/07/14
No comment left by this customer.
01/07/14
Courier never showed up to another courier, I had to take my parcel to the Courier depot Courier let parcel monkey down
01/07/14
My parcel turned up damaged and Im having to partially refund the seller due to damage in transit
01/07/14
No comment left by this customer.
01/07/14
fab service thanks SSSSSSSSSSSSSSSSSSSSTEVE
01/07/14
parcel not collected on day arranged very difficult to speak to any one regarding when it might be collected
01/07/14
No comment left by this customer.
01/07/14
Service was great, efficient wiht no delays. Thanks
01/07/14
excellent
01/07/14
Good service Thanks
01/07/14
No comment left by this customer.
01/07/14
Parcel Delivered on time / undamaged
01/07/14
A1***
01/07/14
