We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,467 reviews.
Absolute thieves. Took money out of my bank weeks after because they said the parcel was different sized - it absolutely was not. No way to dispute and provide evidence
23/12/25 by brian holmes
Not well as I couldn’t find anywhere to drop the parcel off originally because everyone’s dropping you because you’re inability to be any good at anything my parcel arrive broken so I need to claim the insurance. I’m trying to find out where I can claim the insurance otherwise paid for it to make the claim so if you’d like to help me, please email me a claim form.
23/12/25 by Darren
The parcel was due to be delivered on 22nd but unfortunstely still has not be delivered yet.
23/12/25 by Customer
Did what you promised
On time with no variation
Perfect
23/12/25 by JohnCrowe
Booked at 48 hour delivery service 1st collection date - no show - 2nd collection date - no show - now being offered a collection date 13 days after the booking - company couldnt give a monkey (pardon the pun).. wasted 2 days holiday and now risk not getting my money back on the item i was returning as it had to be back to the company within 14 days... absolute JOKE - USE with caution.
23/12/25 by Karen
Parcel Monkey continues to get us the best deals for our regular parcel sending. Good prices, reliable companies and quick delivery.
23/12/25 by Harry
Such an easy process. Booked the collection from an auction house on Thursday. Collected on Friday and delivered to me on the Saturday. Saved a fortune on auction house shipping fees.
23/12/25 by Martin Shaughnessy
Collected as arranged and arrived in the USA 3 days later. Very impressed.
23/12/25 by Mrs Donna Wilkinson
Easy to book, and pay, and delivered so fast. Really happy will use again
22/12/25 by Sue Pulford
Always great comparison site which I always use. Great prices, great site, never a problem
22/12/25 by Mal Durney
excellent pick up and delivery
22/12/25 by neil
Terrible! *
22/12/25 by Alison Sinclair
Parcel was collected on time and was delivered on time. This wad a car bumper, and it arrived in very good condition. Some others have been damaged with other couriers.
22/12/25 by Catherine_Daley
Arrived promptly and safely
22/12/25 by Yvonne
Used parcel monkey previously and they were brilliant but this last time has been horrific- Im hoping the friends and family I recommended them to - are not having the same fiasco. First parcel sent to my son in the USA 1st December - superfast collection and delivery into the USA and then the parcel sat at clearance - its sat there now for over 20 days and despite providing information - its just not moving - Ive been ringing UPS in both UK and States, but whilst they empathise - they said everything has to go via parcel monkey- really stressful that you just cannot get updates or anyone to communicate - had the usual pleasant responses from the customer care team but that doesnt help as the parcel hasnt moved ...oh and to add insult to injury- last week they charged me another £10+ for the parcel weighing more than notified (deffo an error their side - it was weighed twice here) its been through numerous scans and process via the shipping agents and yet it took till it was sat in a warehouse for a fortnight for them to let me know- I have asked them to get it weighed again (theyve had it long enough.......)could understand an odd 1lb or so tolerance but 3kgs! Thanks for ruining Chistmas! Second parcel sent to Spain - again, superfast collection and arrival in Spain - then it sat at the depot ...nothing...then suddenly went to return to sender - on the box it stated (in Spanish) not collected - well not surprised it was for delivery not collection- waiting a resolution to re-send without paying a further £26!
22/12/25 by Debbie D
Fairly easy to follow instructions. Drop off easy. Love the tracker and arrived very quickly.
22/12/25 by Andrew Bailey
The Carrier UPS were hopeless and didnt deliver to Portugese address. I was involved with the consignee in endless correspondence. No body can have read the answers.
22/12/25 by George Shelton
Currently having a massive dispute with the courier service I booked through Parcel Monkey, as they have somehow spectacularly lost all four large parcels that I have entrusted them with. These are custom-made Christmas present orders for my clients , and so far its been a disaster.
22/12/25 by Garry Azzaro
Generally this is a very good service.
The only complaint I have is with the space you have for addresses. If you are shipping to an international destination then it can be a problem to fit in the full address. For example Asian addresses can be very long and multiple lines needed.
At the very least you need to allow for more letters per line.
22/12/25 by Customer
Great price and super fast delivery +++
22/12/25 by David Livingstone
so easy.
everything at the click of a button and pop it to the post office . Made my day a whole lot eqasier.
thankyou
22/12/25 by Coombelands Racing Stable
Excellent service- will be using again.
22/12/25 by Customer
Total rip off. They advertise a cheap price and then once the job is done charge a large additional under false pretences, awful business practice and I paid for 24 hour delivery and it was delivered late - use someone else
21/12/25 by Richard K
It was a great way to look at all options and delivery dates. There are also options for collection and drop off. All pricing is clear and allows you to choose the best option. Definitely would use again.
21/12/25 by Debbie
Easy web site to navigate and offering superb deals for delivery to the USA. Delivery within a few days.
21/12/25 by Clive Tate
Booked a parcel to be collected, a week later it still hasnt. Tried custom service number Massive queues
21/12/25 by Customer
Paid for 1-2 day delivery. Even after 5 days parcel isnt delivered yet also no update of parcel. The company doesnt repond after taking money.
20/12/25 by Customer
Easy to follow instructions dropped of at a UPS agent I could see where my parcel to the USA was on route and arrived on time
20/12/25 by Tansy smith
Good service. Would definitely recommend using.
20/12/25 by Sue King
Adding substantial additional fees, incorrectly claiming the dimentions of the parcel were misrepresented. The practice of advertising a lower price and adding additional charges after shipment and collecting the finds without notice is unacceptable.
20/12/25 by Tim Bannerjee
Appalling. It should be no stars!!! You delivered a parcel with my details on intended for someone else instead of presents for the family sent from my daughter the box contained metal bearings!!! I have yet to receive the parcel intended for me.
20/12/25 by Jennie Wren
I’ve used parcel monkey many times and they’ve never let me down. The site is easy to use and gives many options and carriers. I chose the DX next day service with the label supplied by the driver.
The collection was as required and delivery took 2 days as expected because I live in Devon and it was going to Scotland but wasn’t an issue for me.
The parcel was safely delivered so what’s not to like!
Thank you parcel monkey and DX.
20/12/25 by Gordon
Very simple to use, cost effective, no complaints
20/12/25 by Wendy
Great Service. Picked up and delivered exactly when booked for
20/12/25 by Kim Mutton
Brilliant they picked the parcel up the day they said they would and delivered on time will use again
20/12/25 by ryan maddocks
I have tried to cancel order as I made a mistake and cannot get hold of company to cancel pick up. The company is now closed until Monday when pick up is due. I have paid so I guess driver will turn up for no reason.
20/12/25 by Hazel hadley
Good service
19/12/25 by Deborah Bourne
Faultless and prompt service
19/12/25 by John None
Fast and efficient at a reasonable price all the way to the USA
19/12/25 by Mr Andreas Kamp
Really easy to compare delivery prices for the parcels I wanted to send
Simple to select the delivery company I wanted to use with food instructions re labelling and collection
19/12/25 by Customer
