We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,305 reviews.
When my son rang me to say the parcel I sent him had arrived, I was very impressed. From start to finish it took 7 days, which i was pleased about so will be using monkey parcel again.
03/06/26 by debra colucci
no issues all delivered fine
03/06/26 by Customer
everything was fine apart from parcel collection time way past last estimate so already delivered to courier drop off
03/06/26 by PHILIP ROBSON
Great from start to next day delivery as booked. Defo recomend.
03/06/26 by Sandra Churchill
DO NOT USE THIS COURIER! They lie and will not compensate you on your items if they go missing! I shipped over £420 worth of items abroad using ParcelMonkey and between them and Evri together they BOTH lost the parcel and since April both of them have no recollection of what happened to it. Ever since, ParcelMonkey has had me running around in circles providing them with proof of me actually purchasing the items, I even had to provide my BANK STATEMENT of the purchases of goods that was sent in the parcel. They said they would’ve compensated me on all the items that have went missing and now PARCELMONKEY has gone back on their own word and said that “I will not be compensated for the goods lost as they are prohibited items” My problem with that is, if you KNEW the items were prohibited why on EARTH would you let me ship the parcel and let it go missing?! They didn’t state ANY OF THIS prior before and now that it’s time for me to get my refund they’re not providing me with one because now all of a sudden the items was prohibited and apparently wasn’t meant to be sent in the first place! If they was prohibited I don’t understand how they went through customs fine and then all of a sudden the item goes missing and it’s claimed to be “delivered” when it WASN’T. So my advice to anyone that wants to ship abroad, DO NOT, I repeat DO NOT use ParcelMonkey as they are unreliable, untrustworthy and are not willing to refund you when they lost the parcel as their tracking label failed and they couldn’t find the parcel. DO NOT USE PARCELMONKEY! Use them at your own risk! An absolute dreadful experience I wouldn’t want anyone else to go through. The amount of unnecessary stress that I’ve been put through because of this useless courier isn’t right! They are not trusted to ship parcels FULL STOP. Don’t even bother spending your big money to ship a parcel if it’s with ParcelMonkey because I guarantee you that parcel will NEVER reach it’s destination and ParcelMonkey won’t take any responsibility for it because of how much they lie to their customers! I even paid for parcel insurance just in case anytime happened to it during shipping and even that now they aren’t even mentioning my insurance but instead about the fact that the items sent was prohibited and I don’t get a refund. Additionally, ParcelMonkey Terrible customer service they don’t even have a number you can contact, what’s the point if you can’t even call them?? When you query with them they constantly send back ai-generated responses just being LAZY instead of offering real customer-service representatives to help with the situation, and when they do use their representatives to respond they’re also just as unhelpful and take DAYS to reply. What’s so ironic is that they literally post about how you can ship phones abroad with couriers like Courier and EVRI and now suddenly it’s ’prohibited’ like stop with the false advertisement and take accountability for the fact you’ve lost my parcel and now refusing a refund! BE AWARE of ParcelMonkey’s incompetence and DO NOT use them as a shipping company!!!
02/06/26 by T Wright
Easy to use website and follow up email. Competitive pricing.
02/06/26 by Mrs F Froggett
easy to use deliverd on time all as usual
02/06/26 by Nigel Clinch
Great price, fast service
02/06/26 by Craig
I am writing a new review due to ridiculous customer service. Parcel smashed by DPD. Photos and receipts provided to claim to replace the box, not even the contents. Trail has gone cold. Insurance from DPD seems to have been a waste of money as I can only communicate with Parcel Monkey, who are doing their best to avoid paying out a on a very modest claim. My advice would be to avoid using this company. Fine most of the time when things go ok but operating on the principle that the customer is always wrong when it does go wrong. To expect me to ask my recipient not only to take photos of the damage but also go back an take new photos that include the label is ridiculous. I trusted you to send my parcel; you should trust that most of your customers are honest people who do not submit fraudulent claims.
02/06/26 by Customer from Hampshire UK
Reasonable price and easy process.
02/06/26 by Douglas
Dont do it. In the end I should have hired dpd directly or another company. This company makes the whole shipping just even more stressful Problem is that parcel monkey will act as the shipper and you have no control anymore about your parcels If you have an issue with for example dpd I am not allowed to communicate with DPD about issues as tax problems or destroyed parcels. Insurance etc And parcel monkey is not doing anything Classic talking out of the situation Please provide documents that obviously cant exist anymore because I shipped books and dont have these receipts. The whole communication with parcel monkey. Feels like Im texting to a couple of students who got the order to be nice but not to solve or help
02/06/26 by Mike
As always the service is perfect! I have been sending parcels to my daughter in Australia for over five years now and they have always arrived perfectly and on time.
02/06/26 by Paula Footman
All good. Start to finish.
02/06/26 by Mrs Neilson
Good website, easy to input information, fair prices.
01/06/26 by Barbara Miller
Intuitive, straightforward way to find good value
01/06/26 by Kathryn Mccormick
Great website that is easy to use.
01/06/26 by Mrs Margaret Thornton
Great service as always
01/06/26 by F white
Easy to follow on-line instructions and input information. Courier turned up on time to collect parcel. Delivery was completed safely within three days. Price was reasonable.
31/05/26 by Ruth Panting
The Parcel monkey experience has been great but the couriers not so good the item was damaged in transit and I put the claim in and not heard anything since
31/05/26 by Customer
Had a parcel collected and delivered following day from London to Scotland. Brilliant, could not fault this service and the price. Would definitely use the service again. Well done.
30/05/26 by customer
If I could give zero I would. On Sunday 3 May at c.20.00 I dropped off a small parcel at a fuel station in Oyster Lane, Byfleet. I chose parcel monkey because it promised next day delivery and my daughter urgently needed her glasses. During the following week the tracker showed the parcel had not moved. Both the recipient (my daughter) and I raised complaint forms. On Sunday 10 May we had to collect the parcel from the same place I had dropped it off: it had not moved. I raised another complaint form asking for my money back and for compensation - - my daughter had to drive 100 miles to collect her glasses. We have heard nothing. AVOID this company. They are fraudsters.
30/05/26 by Susan Foster
Fantastic service.
Collected from Nottingham and delivered to Flitwick in no time.
Collection made on time.
Perfect delivery.
30/05/26 by Steve Kirk
I weighed my parcel at under 2KG, used PM via Evri. After delivery I received an email informing me that my parcel was actually over weight (it wasnt) and that I would be charged an additional £2.00. On top of that an extra £0.50. What a cheek. Sounds petty, I know. The extra charge I could handle but, to charge me an extra 50p is just profiteering. Awful service.
29/05/26 by Graham wilson
Great service.
Easy to use
29/05/26 by Customer
Cannot fault the service ….. it did say 3-5 days which I thought was unachievable when it didn’t get collected from the drop off for 3 days I thought it may be a long time before it arrived but it actually took about 12 days but I was more than happy with that and everything else
29/05/26 by Emma Griffin
It was a great price on my delivery to Australia, cheaper than booking direct with parcelforce. Booking it in was easy and all the instructions were clear. Parcel arrived within the days given and I was kept informed all the way
29/05/26 by Judith Watson
Fantastic quick easy service . I used UPS through parcel monkey , dropped the parcel off on Tuesday lunchtime in Glasgow and arrived in Florida /Naples on Thursday. The best service will definitely use again and can highly recommend
29/05/26 by LOUISEPITTGMAIL.COM
Easy process, parcel collected and delivered as promised.
29/05/26 by Mr Nigel Stone
Parcel picked up on day stated and was delivered to the USA two days later as was promised when booked. Great service.
29/05/26 by D Cook
An easy service to use. Collection from my home address was useful as was information re tracking progress. For 5 stars I would have liked proof of delivery like a photo at the premises.
29/05/26 by Stephen Meredith
Wow. My package was picked up Tuesday in the UK and on my door Thursday in Waco Texas. I’m 10000000000% chuffed as they say in the Uk. Will ONLY Use Parcel Monkey from now on!!!!
29/05/26 by Allyson Vought
Arranged collection for 4 boxes. Only 1 box has been delivered today and the others not due until Monday now.
28/05/26 by Customer
Fabulous
customer service always reply, not straight away but within 12 hours
28/05/26 by Evo
A safe simple and affordable way of transferring your items
28/05/26 by KEITH L
Found a great price for a parcel and Mafe in customer service was able to answer my query really quickly.
The confirmation email came within a few minutes, not the 30 mins they anticipated, so a bonus
28/05/26 by Kathryn McCormick
I had a very disappointing experience using Parcel Monkey and would not recommend their service. From the outset, there were issues. The courier failed to collect the parcel on the scheduled day with no communication, resulting in wasted time and additional cost on my side. Despite paying for next-day delivery, the parcel was significantly delayed, again with very limited updates. The most concerning issue, however, was the handling and delivery itself. Due to the weight of the item, I was explicitly advised it required palletisation, and I paid additional fees to ensure it would be transported safely. Despite this, the item was delivered without a pallet, completely contradicting the service I paid for. To make matters worse, I have video evidence showing the item being dropped during delivery, demonstrating a clear lack of care. Customer support has also been frustrating. Responses have been slow and inconsistent, and at times it felt like messages were not being properly reviewed. Overall: Missed collection 2 times with no notice Delayed delivery despite paying for next-day service Paid for pallet service that was not provided Poor handling of the item (captured on video) Weak customer service and communication This experience has been extremely frustrating, and I am still awaiting a proper resolution.
28/05/26 by Richard Dawson
Easy to navigate the site. Parcel arrived at its destination. Price was great virtually half that quoted at the post office for same delivery service provider.
27/05/26 by Helen Smith
1st class service as always and will continue using you A+++++
27/05/26 by Customer
Terrible terrible terrible customer service. Ive ordered through Parcel Monkey an international delivery. The UPS courier advertised by Parcel Monkey (after a month of constant request of information from my side - because they could not care less) has been lost. It took over a month - and constant emailing and calls to the customer service - to find out that the parcel that was not moving/scanned for weeks was in fact lost. Ive filed probably 10 different investigation forms - because, of course, somehow the previous one always got lost in the system - to basically receive an email that said my parcel was lost. Then neither UPS nor Parcel Monkey wants to take responsibility for losing the parcel, and now Im in a limbo where no one replies or basically blames the other company. Ive lost the contain of my parcel, spend the shipping cost money, paid for international call to figure out what happened (because apparently the international UPS cannot communicate to each others, but it is the customers duty, because why not?), and the infinite time waste dealing with both UPS and Parcel Monkey. Do yourself a favour and avoid both of them. Because if youre lucky enough and they deliver your parcel consider yourself as winning the lottery, but if they lose your parcel, well, from experience, good luck with that
27/05/26 by Arthur Johnston
i have no arguments over your pricing what i do worry about is your way of getting more money out of my shipments once they have arrived @ there destination is use ups for shipping you caught me last time getting another £ 20.50 out of me saying the box measurements were wrong & yet ups said there was no such error i have just shipped 3 boxes total cost over £ 460 so im just waiting to see if you try to get more money out of me again people be very wary of them original price no problem very iffy after
27/05/26 by Customer
