We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,551 reviews.
DONT USE PARCEL MONKEY Extremely Disappointing Service and Lack of Accountability IF I COULD GIVE LESS THAN 1 STAR I WOULD I am extremely dissatisfied with the service provided by Parcel Monkey and Parcelforce. I paid Parcel Monkey £27.70 to arrange the return of flooring packages to UK Flooring Direct using Parcelforce, a well-established courier. The service purchased was a 48-hour delivery, with the parcels collected on 6 July. However, delivery was not attempted until 14 July, well outside the timeframe that was paid for. To make matters worse, the parcels arrived damaged and had clearly been opened during transit. I provided photographs showing that the goods were in good condition when Parcelforce collected them. Due to the damaged condition of the packages, UK Flooring Direct refused to accept the return as the items were no longer in a saleable condition. As a result, I have been left out of pocket by £87.10 for the non-refundable goods, in addition to the £27.70 paid for the courier service. Parcel Monkeys response has effectively been that I have no form of redress because the shipment was not protected. This is completely unacceptable. I paid for a service that was not delivered as agreed, and neither Parcel Monkey nor Parcelforce appears willing to take responsibility for the delayed delivery and the condition in which the parcels arrived. I expected far better customer service and accountability from both companies. Based on my experience, I would strongly advise others to carefully consider alternative courier providers.
23/07/26 by Desai .
Everything worked well
23/07/26 by Anon
Easy website, good delivery
23/07/26 by LISA
Easy to book and organize. Pick up was straightforward. The only thing was I had no notification that the parcel was en route and have been delivered the other side. I had to find that out myself.
22/07/26 by Rach
Great service, easy to use and reasonable prices, will definitely use again in future.
22/07/26 by Team GB
I took my Express 24 parcel in at 1.am Friday. It was delivered the following Wednesday !! Not exactly a 24 hour service.
22/07/26 by Steven Simmons
The whole process was very easy and all I had to do was take the package to my local post office. It took 4 days to be delivered in NZ but I won’t know the condition of the box until the recipient sees it!
21/07/26 by Margaret
Fast and professional. Just what you want when sending abroad parcels.
21/07/26 by michal bogdanski
quick and easy process, labels easy to print, clear instructions re packaging etc. collected on time and delivered safely. great service - recommend
21/07/26 by Chris Shoukry
I had a good experience with this company but the second time I used them my parcel was damaged. They said they would refund but never sent the money and I could never get any sense out of their website when I flagged this, I feel ripped off
21/07/26 by Amy
Doescwhatvitvsays on the tin
20/07/26 by Ian Carty
This is a difficult one because i liked how Parcel Monkey UK worked but then when i picked Parcel Force and paid for a collection service, they never arrived (they lied and said they did) and will not refund me for what i paid for said collection (£12.95). so unlikely to use the service again as feel completely ripped off. I had to take it to the depot myself
20/07/26 by Jacqueline McDonald
I arranged my parcel to be delivered by Parcelforce. Due to roadworks in front of my house Parcelforce deemed the property to be inaccessible despite there being a road sign saying the road was open for local access (normal postal deliveries have been unaffected). I arranged delivery to my nearest Post Office and yet again they tried to deliver to my home address. Finally, the parcel was taken to the post office but not email or text was sent to me. Very poor communication from Parcelforce.
20/07/26 by Astrid Weigel
Excellent service easy to use and the customer was very happy to receive item so quick
19/07/26 by Customer
I used Parcel Monkey to book/pay for a parcel to be delivered by Fedex. I went to 4 x fedex drop off points and none of could print the label. I have now found it impossible to contact anyone at ParcelMonkey or Fedex. One said if I could print the label they could ship it, but all you get is a bar code and it states this is not a shipping label.
19/07/26 by Nigel Bryant
I entrusted Parcel Monkey with shipping a valuable vintage painting, which was insured. The painting arrived damaged, having sustained a tear through the face, and I immediately followed the claims process and provided all the evidence requested, including photographs and a professional restoration quote. Rather than resolving the matter fairly, the claims process has been unnecessarily drawn out, frustrating and disappointing. Despite paying for insurance, I have been left significantly out of pocket and have spent countless hours chasing updates and providing additional information. The level of customer service has fallen far below what I would expect from a company offering insured shipping.
18/07/26 by Frome Boutique
No problems and all good!
18/07/26 by Paul C
I used Parcel Monkey to book a delivery, and their platform suggested UPS as a reliable and cheaper option. Big mistake. UPS literally stole my package. When you use a third-party booking site like Parcel Monkey, you expect them to partner with and promote trustworthy couriers, but that is clearly not the case here. They took my money, handed my parcel off to a company that stole it, and left me completely out of pocket. Save yourself the stress and do not use this service. For customs, you have to mention what is in the box accurately. UPS employees can read this contents list, and if they like it, they just steal the box, and you get peanuts as compensation. Its a scam.
17/07/26 by Krishna
Easy to use. Pick up and delivery completed as scheduled. Good value.
17/07/26 by Ms john sievwright
sent a parcel from UK to HongKong, arrived in 3 days no problems at all
17/07/26 by jeff
Fantastic and so cheap :-)
17/07/26 by Jaffa
Very easy to use the service - does what it says - Great service
17/07/26 by Ali Richards
Really easy to book a courier always use Parcel Monkey for larger items
17/07/26 by DeniseTra vers .
The driver was polite and cheerful
17/07/26 by Tom
Very easy to use website and competitive pricing.
Delivery was spot on.
17/07/26 by Eric Pang
Quick and easy refund process.
Mafe Cruz helped me out.
Have been using Parcel Monkey for quite sometime. Affordable and good. First time using Parcel Monkey UK however, cant complain.
17/07/26 by StickerHQ
Paid for 24hr delivery of 3 boxes. Was imperative they arrived on time however one box arrived on time and the remaining.2 were delivered the following day. Used Royal Mail as the carrier.
17/07/26 by Karen morrison
Shocking bad service! Stay away unless you want to waste time and money and be get horrible service. scheduled a parcel collection, paid, waited home all day and the courier did not show up. Parcel monkey conveniently made it impossible to even inquire until 6PM after which they were shut for the day. Got in touch the next day and no meaningful apology, urgency, discount, nothing! So I asked for a refund and went directly to one of the main couriers. They were cheaper and efficient. Then Parcel monkey informs me that my package had been collected. Which was absolutely false. Again, no one to speak to, no help, just a AI assistant. Finally I complained to Paypal and they refunded me. How can such a useless company still be in business??
17/07/26 by praveen
My parcel was delayed by Evri (which I chose) and it was a bit difficult to contact: it wasnt clear if I should contact Parcel Monkey, Evri, or DHL. However, it was sorted eventually with Evri and my parcel was moving again, arriving in-time at last.
Platform was good for comparing prices and it was cheaper.
16/07/26 by Customer MH
PM13295437 CAN SOMEBODY ANSWER MY QUESTIONS re delivery of the above. This service level is appalling !!!
16/07/26 by malcolm
Easy website to navigate and many choices of courier.
16/07/26 by Terry Ditcham
Quick and accurate comparisons. Easy to use.
16/07/26 by d parfett
Easy to select best carrier and price
16/07/26 by John Davidson
South East of England to Glasgow in 2 days, at a very reasonable price, Excellent service.
16/07/26 by John
I was charged twice and still haven’t received my refund
15/07/26 by Lisa Wilkinson
We send regulary and we are very happy with Parcel Monkey. Communication is great, the website easy to navigate.
15/07/26 by Joanna Lapienko
Stressful as it was grandsons birthday Was put on hold. Said they emailed but they didn’t. And no email to my daughter
14/07/26 by Pamela Crowe
Really easy to use, very happy. Parcel arrived at destination safely.
14/07/26 by Melanie Golden
Everything was so easy in arranging for a package to be delivered.The online order forms were very straightforward to complete and brought about multiple options of courier and prices to make my choice suitable to my needs.The collection from my address was carried out well within the given time slot and by a very friendly driver.I received numerous updates as to the packages progress in transit,with a final email confirming the delivery of the package to the designated recipient.Great service provided all round.
14/07/26 by edward roberts
Good service and price
14/07/26 by Michael
