We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 203,391 reviews.
Excellent service. Kept in touch after I overlooked attaching a customs note to my package and the problem was rectified and was delivered within four days
UK to Hong Kong.
26/07/20 by Raymond
Delivered as promised with a great price
26/07/20 by CustomerIan Ambler
Excellent service and fair price.
26/07/20 by Billy Batson
Excellent value for money. Thanks!
26/07/20 by Samuel
Excellent confirmation with labels, communication on pick up time and collection however knowing how much your parcel weighs in my future requests might be an issue. The 1 i had this time was a return so Amazon helped me complete all the necessary info.
26/07/20 by Silverlining
Very easy and way more efficient Finding the cheapest option than checking every companies website. Thank you
26/07/20 by Customer
Great quick service
26/07/20 by Customer
So easy and hassle free. Much easier than other companies that faff about and then say that they can’t in fact take your package... Well done Parcel Monkey, I’ll be using you again for sure, thanks!
26/07/20 by Catriona Lim
Have no complaints
26/07/20 by Laura
Great prices and easy to use
26/07/20 by Matt
Excellent service and true to time with pickup and delivery. Well done
26/07/20 by Joan Paterson
A lot more weight, less money than post office, drop off at delivery point, very easy. Delivered to USA so quickly. Will definitely use every time now. Great service
26/07/20 by Miss.trenter
Great site to compare courier prices, then to book courier.
Great service received from Parcelforce -booked through Parcel Monkey.
25/07/20 by Liz F
Great, straightforward service.
25/07/20 by Greg Mantingh
I have used Parcel Monkey UK more than once and I have always been happy with their service. It has been really easy to compare and book a reliable courier to ship my parcels overseas. Thank you ????
25/07/20 by Lulu Stellar
Fast, efficient and useful service. Received couriered parts safely and at a reasonable price. Thanks
25/07/20 by Lex
Easy process, and insurance on item, However used 24 hrs express as the item was needed for ampler at job and didn’t arrive within the 24 hr period. Disappointing.
25/07/20 by Customer
great service perfect thanks.
25/07/20 by henri
25/07/20 by Customer
Awesome really happy with service
25/07/20 by Customer
Always use parcel monkey for heavier parcels always had a good price and no issue
25/07/20 by Nerys
This mailing service is absolutely, insanely good. I was wary of shipping so much stuff (4 boxes) from the UK to the US, and I knew I was getting around to it late. I stumbled across Parcel Money with 5 days until my flight home and bit the bullet. What I found was an incredibly low-cost, reliable service. My packages all got home two days before I did!
25/07/20 by Rachel D
All went well, would recommend!
25/07/20 by Wendy Snowdon
first time ive used this type of company i couldent ask for a better service
25/07/20 by steven booth
Great thank you
25/07/20 by customer
Love Parcel Monkey.
Great site,easy to use, navigate and understand with loads of option that tailor exactly to suit your needs. Excellent prices and structure too. Recommended.
25/07/20 by Ashley Jarvis
First time used - two parcels, one to Zanzibar, one to Kenya, both will be late arriving. The parcel to Zanzibar is being promised to be delivered two weeks late, which means Im likely to have left the country by then. It was meant to be straightforward as being sent to a hotel. Customer service churning out standard responses, tracking only showing left London and referencing Courier, who we didnt have any contract with. Prices are huge compared to what I paid others in the past and this service is very poor. I will write a follow up once it is delivered, but so far Im not impressed one bit.
25/07/20 by B Maynard
Nice to be able to track. Parcel has been at Heathrow for 3 days now!
25/07/20 by Stephen
Used PM a lot as easy to set up and find the most suitable carrier.
No problems with delivery.
25/07/20 by PETER
Good prices and easy to use
25/07/20 by Robert (Highbury N5)
The parcel took a week to arrive at destination.
25/07/20 by Fiona
I used this company to send two phones to Pakistan and never received the phones back and never received it in Pakistan. Paid for parcel and waste my money and also lost both phones. I will not recommend this company to use at all. They will put you on hold and no response to your complaint and will ignore you all the time.
25/07/20 by Aderr
Efficient, reliable service. Parcel Monkey really delivers!
25/07/20 by CARL
Collected on time and delivered on time
25/07/20 by Gary Wilson
25/07/20 by Paul Worsley
Be careful with this organisation. I sent a package to Canary Islands Tenerife and it turned that the parcel ended up in Gran Canaria - Las Palmas the courier sent the package to a different address. After so many emails sent to customer services without luck I am going to put my case with a solicitor.
25/07/20 by Rosa
Easy to arrange, very good price for a delivery to Spain. Collected as arranged, tracked all the way and arrived safely. A simple, efficient service with a great price. Will use again without hesitation.
25/07/20 by Itsonlyme
Be careful, I booked a delivery to a private address turned out it was a scam which would never have worked as their was no one at the delivery address but parcel monkey without asking me decided to deliver my £400 laptop to a shop so anyone with the consignment number could collect, thank you parcel monkey well done
24/07/20 by Customer
Another great delivery. Thank you.
24/07/20 by KJ
Great service! Everything worked out as planned, good price and the package arrived on time. Great work guys!
I will use Parcel Monkey for all my shipping, so much easier that going to individual courier companies and comparing quotes.
24/07/20 by Charles Glass