We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
I have used parcel monkey for years now and sent hundreds if not thousands of parcels but of late the service has been shocking,I have had parcels failed delivery when no attempts have been made,I’ve booked 2 parcels in to the same address at the same time one has arrived the other has not after a week when I have done next day delivery,of late I am booking next day deliveries and they are not turning up after a week, I report it to customer services and they never chase it up or give a proper answer
05/02/26 by Steve Lawson
I am still waiting on my parcel to be collected via Evri. Terrible service and very difficult to get in touch with them to sort it out. Issue still unresolved a week later.
05/02/26 by Scott Binnie
Super fast turnaround. Easy to use / follow website to choose appropriate courier. Would definitely recommend
05/02/26 by Paul Mennim
Everything was as expected no complaints here
05/02/26 by Paul
parcel that contained my drivers license was supposed to be delivered three/four days from collection which was last Thursday 29 January. six days later and we still do not have the license! This has caused us to have to change our plans because we have now left for a trip and I will be unable to rent a car.
05/02/26 by S Peters
My parcel was again collected a day early!! I think it was delivered a day late too.
05/02/26 by Judy Hudson
Excellent service. The process is easy, and the fees are reasonable. I would strongly recommend.
04/02/26 by Terry k
Very bad customer support! I booked a ParcelForce 30kg collection. They send Royal Mail courier with a 20kg limit. Naturally, the driver refused to collect the parcel as it exceeded their weight capacity. I contacted support team to re-book collection. Explained the error in detail, and specifically requested that the booking be corrected to a ParcelForce 30kg service. Despite this, they again send a Royal Mail courier with a 20kg limit, who has once again refused the collection. Next day they not even respond my emails. Not happy at all!
04/02/26 by Arthur
Parcel monkey is a very effective, efficient way of sending parcels. The process is easy, and the fees are reasonable. I would strongly recommend parcel monkey UK.
04/02/26 by Janet Obi
Shocking. They collected my parcel. Returned it to me. No reason. 4 weeks later still no response about what is going on. No refund, many emails sent. Safely say I will never use them again.
04/02/26 by Katie
Very fast delivery . Parcel is well cared for.
03/02/26 by Tanya Mansfioeld
Excellent service easy to book online with a range of providers
03/02/26 by Tina Croft
All good except they sent the label to the wrong person so had to email a copy to the collection address and had a email to say that the parcel could not be collected due to it being to large for the type of collection arranged but it still got collected and delivered relatively on time. Will use again .
03/02/26 by Derek Jarrett
Marthee has been really helpful with the customer support. I was seeking a refund for one of the orders and the process was quick and effortless
03/02/26 by Ioan Mazurca
All smooth good price collected and delivered on time
A1
03/02/26 by Colwyn
Great service
02/02/26 by Steve
They are completely inaccessible by email or through their chatbot. I tried to explain that my collection needs to take place between 10 a.m. and 4 p.m. I sent them several emails and also tried to provide instructions through the chatbot. However, it’s been impossible to resolve the issue. Today (2 February), they are trying again to collect the parcel between 7 p.m. and 9 p.m. Of course, they were unsuccessful because the collection cannot be made at that time. Because of this, I do not recommend their services.
02/02/26 by Luis Miguel Roa Florentin
All good as per usaul,easy to use site and reliable collection and delivery thanks!
02/02/26 by kev teare
Terrible company - will quote a price and then find other ways to charge you more insisting your package is over-sized or over weight
02/02/26 by Fitness Marketplace
Easy to use website and compare prices. Parcel picked up and delivered exactly on time as advised by text and email.
02/02/26 by Customer
Best People to go to
02/02/26 by Viv
If I could give zero stars I would. I sent my sons xmas presents to Japan by express postage costing over £200. The parcel was not delivered, my son even walked an hour to the post office in Chiba where the parcel was being held and confirmed the address was correct. He was told it would be delivered that day - it was not. It was then returned to the UK. Parcel force tried to deliver it whilst I was at work - I had no notification that they were going to be delivering that day even though I had been chasing parcel monkey constantly. I have attempted redelivery twice, once to my work address and once to a local post office. Still no sign - We are now in February and all I get is "we will contact the courier". I paid the higher rate of insurance in case my parcel got lost but I am getting no where. So no xmas presents for my son, time and money on my part and fob offs from Parcel Monkey
02/02/26 by joanne yemm
I had been given a tracking number that didnt work, and my customer was frustrated that their parcel was late and couldnt be tracked. I was connected to Mafe Cruz during the online chat, and they were very helpful. Sent me a link to a working tracking number within 5 mins. Which showed that the parcel was going to be delivered today.
02/02/26 by Annie D
Very easy to use website. Have around 10 large boxes to go overseas and their pricing and simplistic approach works
01/02/26 by Brian
Price was much better than quoted from Parcelforce for the same service. Unfortunately, my parcel has sat in the Parcelforce distribution centre for a week and not moved according to the tracking!
01/02/26 by Julian Raison
Easy to understand website, prompt delivery
31/01/26 by Customer
First time using Parcel Monkey to transport a box of personal belongings. The site is easy to negotiate with lots of options on carriers to use.
Would certainly recommend
31/01/26 by Customer
Very quick to delivery and safe because I should get tomorrow
30/01/26 by Herminia Paula Serrao Carreira
Disappointed that my brother the recipient has been told he has to pay $25 at his end to get the parcel. Overall the post office would have been much cheaper
30/01/26 by Jo Baxter
Booked a next day delivery. The pallet was picked up 4 days later and arrived 2 days after that with the good on the pallet smashed to pieces!
29/01/26 by Graeme Herbert
Great service thank you
29/01/26 by Teddy Jeff
Quick and easy to find reasonable postage costs and providers.
29/01/26 by Ian
easy to use,,good price ,,,good communication..bang on time.
29/01/26 by john plummer
Excellent service. Arrive very quick by dpf
29/01/26 by CLIVE NETHERCOTT
Were happy to hear that you received excellent service and quick delivery! Thank you for your positive feedback; we appreciate it.
Parcel Monkey UK
Avoid this scumbag company like the plague. Sent three parcels with Evri, 2 missing, 1 destroyed. I have waited for a solution from these guys of a missing parcel since June 2025, my goods came to around £120, 29/1/26 today, I am offered £25 for my goods. Sending 3 parcels and all 3 not reaching the recipient is absolutely awful.
29/01/26 by Connor Kingston
Excellent service. Pick up and parcel delivered from UK to USA in 3 days and for cheaper than Royal Mail.
29/01/26 by O A London
Easy to use, good price and delivered as stated.
28/01/26 by Molly Cormican
Effective and reliably cheap to send parcels
28/01/26 by Kingsley Osagie
Have just spent about 3 hours trying to do this on parcel2go and failing including live chat. Acheived it hear in under 15 minutes. (prices slightly dearer)
28/01/26 by Jonathan
Ive been stuck home, waiting for a collection booked through ParcelMonkey, and neither DPD nor ParcelMonkey have been able to confirm a collection time slot. Its now past 3pm, and Im still stuck in, waiting for the collection. They also make it impossible to receive any relevant information. Absolutely frustrating. I would not recommend using ParcelMonkey to anyone.
28/01/26 by Felicia R.
