We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Great service from collection to Delivery, no issues at all, always like to use this service for many things,
Gordon
17/07/25 by Gordon
Good tracking of my parcel return
Easy to sort out
Local drop off points
A little expensive
16/07/25 by Lynn Dickens
Havent got my parcel yet.
16/07/25 by Lee smith
Your Delivery Driver was First Class
16/07/25 by Sandra Cameron
Very simple app to use and set up a parcel collection and drop off, clear explanations on paperwork required I shipped 3 boxes to USA they arrived intact within 2 business days very impressed it was cheaper than paying for excess baggage.
16/07/25 by Teresa Davidson
Easy experience
16/07/25 by jane
Very pleasant on phone
16/07/25 by Miss Susan Towler
You delivered my parcel
16/07/25 by Con Lillis
Parcel Monkey’s service has been outrageously awful!! They purposely give you a low price initially only to charge you additional fees afterwards even if your parcel is the correct size and weight!! I put my dimensions and weight of my parcel, I even added 10cm and 5kgs over just in case, the price came up as £50.99 which I purchased. After the parcel got delivered I received an email saying they had helped themselves to £124 extra because my parcel exceeded the size!!! Which is a lie. They quoted me this price from the info I gave them so how how they charge extra after??! Without warning of permission they have charged my card.My bank told me they hadn’t even charge the £50.99 at the time of booking, they sneakingly just took the whole amount plus the additional fees in one go! My bank have confirmed this is a scam of their and are trying to stop this payment! SO if you don’t want to get scammed DO NOT trust these MONKEYS!!! Their name says it all!! I will be taking this further and will update accordingly.
16/07/25 by Caroline Sarı
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Parcel Monkey was recommended by Amazon to ship my parcels — which gave me confidence that I was using a trusted and reliable service. That confidence quickly vanished. I sent two parcels, one weighing 6kg and the other 28kg (rounded up for tolerance). I even included manufacturer-labelled photographic evidence proving the weight. Despite this, I was hit with a completely unjustified surcharge, claiming the parcel exceeded the limit — which it absolutely didn’t. Parcel Monkey offered no evidence, no real investigation, and zero customer support. They simply passed the charge on to me without question. Amazon has since refunded me (thankfully), but the whole thing now feels suspicious — especially considering Parcel Monkey was the recommended provider. It raises real questions about whether there’s some sort of kickback or backhanding arrangement happening behind the scenes. I’ve raised this with my bank and will be reporting the incident to Trading Standards. This experience has left a terrible impression and I strongly warn others to avoid Parcel Monkey — especially when they’re being promoted by major platforms like Amazon.
16/07/25 by CP
Excellent service
15/07/25 by Dovaston
Excellent service and will use again
15/07/25 by customer
It’s going to China, your a bit premature , it’s not arrived yet !!!!
15/07/25 by Mr David Chapman
Never even turned up Your service is a waste of time
15/07/25 by Customer
The process was quick and easy. The only little thing was I struggled to track my delivery but thats probably user error. Everything arrived promptly and largely unharmed. It was also much more affordable than alternative methods
15/07/25 by Amy H
Easy to book, clear choices &great rates. Sadly let down by final Evri delivery left on doorstep with no use of doorbell etc in clear view of road
15/07/25 by Gerry
she knew where when and how
and was very understanding
15/07/25 by Kev Tully
Collected parcel on time
15/07/25 by Mrs Davies
Terrible service. Paid for global priority service for the package to be delivered in 7 days. This is day 12 and the recipient is yet to receive the package. Customer service is non existent. I’m amazed at the audacity for asking for a review. Do not use!!!
15/07/25 by Alex
Picked up and delivered bang on time.
14/07/25 by Rev Buchanan
Very easy and great service
14/07/25 by d w
Fast and easy !
14/07/25 by Jan Tang
Easy to arrange,and a better price than going to Parcelforce direct.
14/07/25 by Vic
Hassle free postage
14/07/25 by Steve
Fast, easy, I am pleased with overall process and pricing
14/07/25 by Pete Z Dude
Picked up Tues in Uk in Alabama Usa by Thursday
14/07/25 by Anna Dakin
Great concept, easy to use but Parcel Monkey are being let down by the couriers. I have had so many of my goods delivered damaged it makes it pointless using them.
14/07/25 by Robin Bloor
Mafe Cruz was very quick to resolve my problem with the labels.
Thank you
14/07/25 by Samantha Robinson
Parcel was late AGAIN, no correspondence and no response to my enquiry
14/07/25 by MT
Timings were good
14/07/25 by Customer
Fast good all is fine
13/07/25 by Customer
Collection and delivery on time, easy online booking, reasonable cost.
13/07/25 by Barbara Nicholls
First class service and delivery
13/07/25 by Rosalind Lunow
You are always brilliant!
13/07/25 by b smith
Did what was required.
13/07/25 by Richard W
Very good and reliable service
13/07/25 by Carole coleman
I ordered a Fed ex parcel delivery, including drop off at a partners store and print the label there. I received an email attaching a bar code to be used and went to two parcel drop of stores. it could not be scanned at either, so I used royal mail click and collect instead, far easier and a reliable service.
12/07/25 by Julia Savage
The parcel was easy to book online, especially considering it was going abroad, Spain.
The charge was very reasonable in my opinion.
I was able to leave my parcel at the local post office at 1.30pm on a Friday and by 5.00pm Parcelforce had collected it and it was at their depot and transferred to the airport for export to Spain later that evening.
Including the weekend, my parcel was delivered within 5 days and I was able to track its whole journey.
Well done Parcel Monkey U.K. and Parcelforce and their Spanish delivery partner. I will certainly be using you again. Maurice
12/07/25 by MAURICE GOWLAND
Kept informed & to timings.
Parcel arrived in perfect condition.
12/07/25 by WENDY JOHNSON
I paid for next day delivery and it was delivered 72 hours later, so how did you do, terrible, I’ve had no direct updates apart from it’s delayed, no reason, nothing, if I used you again it would be an act of desperation
12/07/25 by Toni Young
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
