We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 216,757 reviews.
Excellent services and very easy to book
24/05/21 by Julie Martin
I have used parcel monkey for a few years but they have got worse not picking up parcels on the day they say and then have to reprint labels waste of day in house and waste of ink also price changes once you get to checkout I put post codes and size in when getting quote but charges over £20 more at checkout saying it’s a remote area . also they charge extra once parcel is delivered saying it is slightly over the weight given and I posted 3 large parcels in same week to Australia and New Zealand and and twice they didn’t pick up on the day they said and when I contacted live chat they said it’s not a guaranteed pick up they said have to rebook you and have to reprint labels I asked if I would qualify for any sort of good will discount considering the amount of money I had spent and not picking up twice in the one week but no they were not interested which is a shame as as they used to be very good reliable but they don’t really care about losing customers who can stay at home 48hrs for parcel pick up not good
24/05/21 by Angela
Upto now no complaints, all parcels have been picked up on right days and delivered next day. Really happy with this service. Keep it up.
24/05/21 by Maria
Really great service..
24/05/21 by sinimol biju
Words fail me. International transport to Italy. Commercial invoices provided, all VAT numbers/names addresses etc. Twice rejected by the customs - however all information provided to PM and all paperwork requested placed on the parcels. They then email to tell us of an issue, asking for a contact name & address when its on the commercial invoice in the document pouch which was easy to see. However there is no link to discuss problems, no link to check the documentation or even address the errors they raise. The "chat" function was not working. The only way is to communicate via email but the response times are so slow as to make the time sensitive documents expire. We are a professional business to business enterprise sending goods globally. Spend £1000s annually carrier services and PMs customer service interface & experience was truly awful. We have to go to small claims court to recover 2 x sets of fees for failed deliveries. Utterly appalling service. Advice? use Interpacel instead.
24/05/21 by Mr Jones
Smooth process
24/05/21 by mimicracralondon
Great service and reasonably priced
24/05/21 by Customer
Great website - easy to navigate. Great value. Will use again.
24/05/21 by Delcia McNeil
I have used Parcel Monkey 5 or 6 times in the past few months. They have always collected on time, communicated very clearly and concisely and delivered on time, sometimes early!
A really good way to ship items that family want to send quickly but dont know how. Highly recommend.
24/05/21 by Christopher Leonard
Easy booking and collection process
24/05/21 by Adrian Day
very good excellent service
24/05/21 by Customer
Fast delivery and reasonable price
24/05/21 by Max
using Parcel Monkey website was very straight forward
and easy to use.
24/05/21 by Dave Goodship
Efficient and reliable. Parcel collected and delivered very quickly and tracked all the way.
24/05/21 by Kathy Otto
Parcel sent to Switzerland at a fraction of cost than direct quote from courier and with add on option of insuring full value for small additional cost. Able to drop off at local post office and track throughout, delivered in reasonable timeframe.
24/05/21 by customer
Excellent service. Used before and always been very reliable.
23/05/21 by Mrs Wright
Received my parcel very quickly, extremely happy and very highly recommend.
23/05/21 by phillip giles
Easy to use on line and a lot cheaper to send my package to Japan. Prompt collection and delivered in 10 days. Was able to track from my door to my sons, quite exciting watching the parcels journey. Two happy grandchildren.
23/05/21 by Tina Beahan
Was unable to drop parcel off at first post office due to size but nothing told beforehand, parcel arrived a day later than it said it would
23/05/21 by Mark
I was in the time limit for the parcel to be collected by DHL the next day , Monday, but on completing the order it was altered for collection on Tuesday, which it was. The service was 24 hours, but the parcel was not delivered until 48 hours later , on Thursday.
23/05/21 by Robin
The first and last time I will use your rip off service. I honestly weighed my parcel accurately on my kitchen scales but was charged an extra £4.79 which was taken out of my account without my permission. I felt like a criminal. Not impressed at all. Will not recommend.
23/05/21 by Angela MAC
great service, cheap and responsive
23/05/21 by customer
Fast and reliable
23/05/21 by Customer
After five months of waiting for a parcel from Parcel force to be delivered it was then
Returned to the uk. It was then sent by DPD and arrived in Severn days including a weekend.
The system that DPD use to pay import taxes and duties is far superior to the Italian postal system so I would always use DPD and their partners in Italy.
23/05/21 by Tom Holmes
Delivered next day as arranged
23/05/21 by Customer
Brilliant service friendly staff quick delivery
23/05/21 by Customer
Superb service, as always. I always use, and highly recommend.
23/05/21 by Customer
Parcel was deliver before the 48 hour so excellent service would use again & would recommend to friends & family
23/05/21 by Mrs Bridget Drew
Dreadful! The advertised 3 day delivery to France via Royal Mail Parcel Force took 1 week and an additional 34 euros was demanded on delivery for added tax!! (despite items described and costed on booking).
23/05/21 by Alistair Nisbet
Parcel Monkey makes the task of sending a parcel so easy and provides a selection of different couriers and other options to select from. It is my preferred supplier and never lets me down.
23/05/21 by Chris Litton
My second use of this site so had account which made payment very straightforward. Price for multi parcel Parcel Force 24hour service was approx half the cost on the couriers website. Not sure what to make of that other than perhaps another example of a failing British Institution.!
Parcels were collected on the day promised and tracking showed they were delivered the next day.
23/05/21 by Tim
excellent service
23/05/21 by Anthony Slaney
What amazing easy service!!! Booked easily and collection was next day! Delivered in no time and cost effective!!! I’m so pleased!
23/05/21 by Tamara Bowry
Service was excellent.
22/05/21 by Linda Millward
My parcel was due to leave UK on 12 May and as far as I can tell it has still not left the UK and it is 22nd May now. It should have been delivered in Australia by now. I cannot even find out where my parcel is after numerous emails and phone calls.
22/05/21 by Customer
Cant fault them
22/05/21 by R H
First time we sent a parcel post brexit. The customs declaration forms are a bit complicated but the parcel got through unhindered
22/05/21 by Alistair Turner
Very good service, easy to use.
22/05/21 by Customer
Fantastic service from pickup at home to delivery in Australia. Wouldn’t use anyone else. Five star service
22/05/21 by Lisa
Excellent service easy to use and collected and delivered on time will definitely use again
22/05/21 by lynne ward
