We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Parcel hasn’t turned up yet. It’s been over a week
13/02/26 by Keith at Danes
always value for money , good choice for delivery on parcels
13/02/26 by David
The best I had in 20 years I love parcel monkey
13/02/26 by Saulo Silveira
It was all very easy to organise. All done online and several choices of delivery providers. Parcel was picked up on the day we asked and less than 24hours was with us.
12/02/26 by Ghillie Lawson
Very easy to follow instructions. Paperwork was simple to download and print. Collection was on time and efficient
12/02/26 by Violet Wynne-Jones
Very quick delivery and very helpful tracking info.
12/02/26 by Tara
2 parcels sent. 1 left on doorstep, the other thrown over the side gate, all while the customer was in the house.
12/02/26 by Mr Kerr
Easy going no problems
12/02/26 by FRED SAXON
very easy great
12/02/26 by Chris Coleman
Mafe Cruz Very helpful thank you
12/02/26 by Marz C
Brilliant service
11/02/26 by Linda Gill
Incredible, very easy to arrange and even better for RM Parcels to collect from home. A good price also
11/02/26 by David Murray
The parcel was booked in monday, collected tuesday and delivered by wednesday mid day which is when the parcel was actually booked in for collection under a 24 hour service. Driver delivers the labels with the service I purchased so makes it easier and collected from premises. Not an issue for us being early with either party as we were both in and prior notifications where given for collection. price was reasonable for a weighty long parcel.
11/02/26 by Customer
3 parcels sent to one address (WITH A PHONE NUMBER TO CALL FOR DIRECTIONS IF LOST) and three parcels returned to me 3 days later, I am close to running out of time to return them and cannot find a way to raise this other than here
11/02/26 by John Whiteside
Got my question answered very quickly. Great assistance by Mafe Cruz.
11/02/26 by Driver Express
It is so easy to use the website and have all the options available. I love that the boxes are collected from home in Kent and delivered to Newcastle within 24 hours.
10/02/26 by customer
5 star pick up And delivery internationally. No stars for paperwork need invoice and corporation between pick up number and delivery note number. Amazon will not accept therefore I cannot get my refund another company no reply e mails and no phone number. Customer support. Zero.
10/02/26 by customer
Delivered safely to Australia in 5 days
10/02/26 by Mrs MARGARET STEARN
parcels collected and delivered in a timely manner
10/02/26 by The Ecclesbourne School
I paid for a next day delivery and my parcel was picked up Friday to be delivered Saturday! My parcel was t delivered till yesterday which was three days after it was picked up!
10/02/26 by Mrs O
I got a little confused on the website and entered the addresses in the wrong order, only noticed when printing the labels. Spoke to Mafe Cruz via the chat box and He was a superstar and within 5 minutes I had my issues resolved and wrapped up! Thank you Mafe!!!
10/02/26 by Chris
Mafe Cruz was very helpful in resolving my shipping problem. Would 100% recommend parcel monkey.
10/02/26 by Becky
Mafe Cruz was very helpful and helped me out with everything I needed.
10/02/26 by B x
Have yet to receive my parcel , hopefully it will be with me today / tomorrow as it is needed for a team event Thursday
10/02/26 by Customer T R Clothing
Very easy and straightforward to book a courier at a very good price. Had the parcel delivered by the chosen courier with a few days
10/02/26 by P Pavia
Great service
09/02/26 by Amanda Charles
Used them before and I’d use them again. They make sending parcels so easy and ensure the sender gets best VFM.
Highly recommended.
09/02/26 by customer
Delivered in good time plus very at a reasonable price
09/02/26 by richard
Amazing every time I send parcels . Fantastic customer service never had an issue to date . Thankyou to parcel monkey and to everyone who makes it happen .
09/02/26 by HELEN JONES
everything simple and easy
09/02/26 by PHILIP ROBSON
Very happy customer.
I sent to the USA and it arrived three days after dropping off. It tracks well too. Will definitely be using the service again.
09/02/26 by Customer
This is the second time I have used this company, easy to use website and easy to complete the paperwork to accompany the parcel. The parcel has not been delivered yet as the delivery agent in the country of delivery is requesting further payment before delivery. Last time I used them they did not deliver as they said they could not contact the person they had to deliver too when they were given all local numbers. I WILL NOT BE USING THIS COMPANY AGAIN
07/02/26 by Mrs A
Excellent on line service, clear and precise.
Smooth pickup and communication.
Would highly recommend.
07/02/26 by Jillsmith
Without an account I completed the detailed entry for my package, then when I tried to pay the system demanded an account. After creating the account I had to completely re-enter all the package details and then pay. Now I see I have been billed twice - once for each package details entry.
07/02/26 by Nicholas Buckenham
Parcel collected on the date due and I was informed when it was delivered. What more can you ask.
06/02/26 by Elspeth Guyan
I used Parcel Monkey to return some clothes, which were to the value of over £300. I booked a collection service with EVRi. The parcel was collected on schedule and I followed the tracking info. After 2 days there was no further update. I contacted Parcel Monkey when nothing further was updated for another few days. I was asked to send a breakdown of contents and an image of the parcel so that they can follow up on my behalf. All seemed very nice and helpful at this point, though it was only through excess caution that I actually did take a photo of my parcel prior to sending. Some time late it transpired that EVRi had lost my parcel. Parcel Monkey then took some time to review my case and offered compensation in the form or postage refund. No comp was offered for the lost items: “As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf.” So basically it means that unless you pay extra for this cover, the courier can misplace your parcel without any repercussion whatsoever so ever! Unreal! When I send something I expect it to be delivered otherwise I am not getting the service I paid for. What exactly did I pay for?! This seems like a complete scam to me. Under the Consumer Rights Act 2015, Parcel Monkey are required to perform this service with reasonable care and skill. As the parcel was lost while in their care, this is a breach of contract. However, they refuse to acknowledge this is the case. I’ve come across a solid wall with this company and I shall never use their services again.
06/02/26 by AGT
Efficient, safe and good value.
06/02/26 by Mo
Drivers were very good but firstly didnt have big enough van then on the second attempt did not have sack barrow to move the package and my cleaner had to help.
06/02/26 by Gillian Kent
Booked a collection for the same day before the cut off time. Got an email confirmation confirming that it would be collected that day. Stayed home all day waiting for the collection. Saw the courier van pass my house twice without stopping. Contacted the courier who confirmed that they had had no instructions from Parcel Monkey to make any collection from my address. I contacted Parcel Monkey who blamed the courier. Parcel Monkey tell you not to contact the courier on their website, I can only assume to keep you in the dark! Customer service is unhelpful and dismissive. Go elsewhere!
06/02/26 by Billy Jeffs
Time consciousness, reliability and driver affability.
05/02/26 by customer
