We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
Very easy to use, clear pricing structure. Will be using again.
I sent 4 large cases of similar size. I printed off the label at home and made an airport style tag just in case for the handle. The only element of disappointment was the delivery time was a day longer than expected, having paid an extra 3 pounds for 24 hours delivery. Despite late delivery I was very very pleased that everything arrived in good shape. The main expense was insurance rather than postage. I would not use this for high value small items because the service needs to be reliable.
21/07/25 by Catherine
Absolutely a great company my parcels were collected as stated and delivered really quickly, no complaints from me will always use you
21/07/25 by Tracey
What a fantastic service Parcel Monkey gave us. We needed to get s guitar to a customer the following day - not only did they arrange collection from our house, but they delivered to our customer the next day! The app was easy to use, the price was great, and we could track the guitar the whole way!
21/07/25 by Anne hutchinson
Parcel still remains undelivered after almost two weeks...no communication from UPS whatsoever. Hugely disappointing experience...
20/07/25 by Rugby rambler
Avoid if You Can – Unprofessional and Unhelpful Service I placed an international order from the UK to the USA and paid extra for both the delivery guarantee and the item protection plan. Unfortunately, the parcel arrived heavily damaged, and despite providing clear evidence—including photos of the item before shipping, accurate measurements, and weight—the company is refusing to take accountability simply because I don’t have a photo of the item inside the box before sealing it. This excuse is completely unreasonable, especially when I paid for insurance and followed all required procedures. On top of that, they overcharged me for the shipping, and despite sharing proof that the dimensions and weight were correct, they are ignoring the issue entirely. Customer service is an absolute nightmare—agents just copy and paste generic responses instead of actually addressing your concerns. Response times are painfully slow, and the lack of accountability is beyond frustrating. If you can avoid this platform, do yourself a favour and ship directly through the courier instead. Disgraceful experience from start to finish.
20/07/25 by Cooper
Exceptional service on time and very easy to use thanks very much
20/07/25 by Dear Mr Lindsay
There was a little hiccup at the beginning, as even though I made it clear when booking the service that the item is heavy, they sent a driver with not the appropriate pump truck to lift up the heavy item. Thankfully the driver was helpful and proactive, called their office to re-book the pick up for the next day. Only suggestion would be, be more attentive when you take the orders to avoid delays and problems both for the customers and your drivers. Other than that, no other issues
20/07/25 by Mr Szergej Babjak
Messaged customer services over 2 days ago twice now and no response, v v poor service, seems to be the norm when things go wrong
19/07/25 by Bruce
On this occasion very good!
Thank you!
19/07/25 by Josiah Emmanuel
collection pick up was a day late then they sent it to the wrong collection hub
19/07/25 by Kevin Tully
Speed and efficiency
19/07/25 by Carolyn Harrold
Great service, and competitive price
19/07/25 by Mrs Diane Margaret
Easy to use and very efficient service all round
19/07/25 by Jane Turrell
I booked a collection with Parcelforce and they did not turn up - I messaged Parcel Monkey who rearranged collection and sent a new label. Again parcelforce did not show up. I have now had to rebook with another company and my parcel will be collected after the returns date (I was using parcelmonkey to return a heavy item) so I hope it will still be refunded. I don’t believe Parcel Monkey correctly made the collection request with parcel force. They did not reply to my 2 messages regarding the second missed collection
18/07/25 by Claire
Easy and cheap
18/07/25 by Mrs Legon
Needed to send a large parcel that the usual suspects wouldnt handle. PMUK made the process simple. After packing as advised, weighed, measured a quick click arranged collection the following day. Fully insured and tracked for a fair fee. Buyer dead chuffed tomhavegot their things quickly and safely.
18/07/25 by Mrs Sharon Parkin
parcel not delivered after 3 days been messaging them and no reply , they are eager to take money from you but when there is a problem they dont respond or even exist .
18/07/25 by Junaid Yasin
Great service. Thank you.
18/07/25 by Babak R
Collected on time from home and arrived on time. I would suggest it would be great if you can provide with a time slot when collecting and delivering.
18/07/25 by Mehwish Bilal
Parcel booked for collection. No one popped in to collect. After 2 working days, I myself took the parcel to drop off in post office. This resulted the parcel delivered by 2 days. Ridiculous service not at all acceptable.
18/07/25 by Customer
1st, you send me an email telling me youre helping yourself to a 25% surcharge on my delivery because, according to an unnamed courier, my measurement/ weighing of my parcel was inaccurate - presumably by about 25%, which seems vanishingly unlikely. No proof offered, no clarity about which dimension(s) were incorrect, no measuring or weighing of my parcel with me present when it was collected, and no details telling me how I can contest this totally unsubstantiated claim. 2nd, you send me an email asking how I think youve done - are you actually born stupid, or did you get a collective bang on the head at some point? And 3rd, you havent even told me yet whether my parcel has in fact been delivered. Seriously, what review score were you expecting at this point?
17/07/25 by Paul Burroughs
Very competitive price and next day pick up. Everything was so easy and good communication. I would definitely recommend and will be using again
17/07/25 by Robert Cartledge
Was reluctant to use Parcel Monkey after previous experiences, but pleasantly surprised this time!
Package delivered to Canada over the weekend…
17/07/25 by Mr G K
it did not get collected
17/07/25 by Customer
Mafe Cruz was v helpful in responding to my request
17/07/25 by Simon Pope
The agent Mafe Cruz very quickly re-schedueld my missed collection.
Thank you so much Mafe!!
Always a quick and pleasant service- only use Parcel monkey to send parcels to the EU where my parents live!!
Andrea Swales
17/07/25 by Miss Andrea Szasz
I gave exact measurements and weight, yet received an invoice saying they had to adjust
17/07/25 by David Foreskein
Great price. Collected and delivered on time.
17/07/25 by Derek Toller
I booked a delivery. then received a notification saying that they couldnt process the labels. There is nobody you can contact. I need an express delivery and now I am a day behind. They then send another message saying to cancel as they cannot process. I have paid, I cannot speak to anyone and there is no way to cancel and get a refund. They are an absolute nightmare. These third party companies are a joke. Still no response. Then when I tried the live chat it sent me to a robot asking me to pay to receive an answer. A complete con
17/07/25 by Jane
Great service from collection to Delivery, no issues at all, always like to use this service for many things,
Gordon
17/07/25 by Gordon
Good tracking of my parcel return
Easy to sort out
Local drop off points
A little expensive
16/07/25 by Lynn Dickens
Havent got my parcel yet.
16/07/25 by Lee smith
Your Delivery Driver was First Class
16/07/25 by Sandra Cameron
Very simple app to use and set up a parcel collection and drop off, clear explanations on paperwork required I shipped 3 boxes to USA they arrived intact within 2 business days very impressed it was cheaper than paying for excess baggage.
16/07/25 by Teresa Davidson
Easy experience
16/07/25 by jane
Very pleasant on phone
16/07/25 by Miss Susan Towler
You delivered my parcel
16/07/25 by Con Lillis
Parcel Monkey’s service has been outrageously awful!! They purposely give you a low price initially only to charge you additional fees afterwards even if your parcel is the correct size and weight!! I put my dimensions and weight of my parcel, I even added 10cm and 5kgs over just in case, the price came up as £50.99 which I purchased. After the parcel got delivered I received an email saying they had helped themselves to £124 extra because my parcel exceeded the size!!! Which is a lie. They quoted me this price from the info I gave them so how how they charge extra after??! Without warning of permission they have charged my card.My bank told me they hadn’t even charge the £50.99 at the time of booking, they sneakingly just took the whole amount plus the additional fees in one go! My bank have confirmed this is a scam of their and are trying to stop this payment! SO if you don’t want to get scammed DO NOT trust these MONKEYS!!! Their name says it all!! I will be taking this further and will update accordingly.
16/07/25 by Caroline Sarı
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Parcel Monkey was recommended by Amazon to ship my parcels — which gave me confidence that I was using a trusted and reliable service. That confidence quickly vanished. I sent two parcels, one weighing 6kg and the other 28kg (rounded up for tolerance). I even included manufacturer-labelled photographic evidence proving the weight. Despite this, I was hit with a completely unjustified surcharge, claiming the parcel exceeded the limit — which it absolutely didn’t. Parcel Monkey offered no evidence, no real investigation, and zero customer support. They simply passed the charge on to me without question. Amazon has since refunded me (thankfully), but the whole thing now feels suspicious — especially considering Parcel Monkey was the recommended provider. It raises real questions about whether there’s some sort of kickback or backhanding arrangement happening behind the scenes. I’ve raised this with my bank and will be reporting the incident to Trading Standards. This experience has left a terrible impression and I strongly warn others to avoid Parcel Monkey — especially when they’re being promoted by major platforms like Amazon.
16/07/25 by CP
Excellent service
15/07/25 by Dovaston
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