We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,443 reviews.
Easy to do DPD kept me informed of collection/delivery
14/08/25 by Jackie Rycraft
This has been the slowest and most disappointing customer service I’ve experienced, and I certainly won’t be using your services again. Lost and Damaged my parcel. Got insurance and still havent received the refund. No contact number to speak to anybody. Order picked up 11th of June and still dealing with the issue at 14.08. Terrible.
14/08/25 by Delila
Smooth easy shipment at a good price.
13/08/25 by Bonnie
My latest parcel wasn’t delivered on time and also No note was left to say it was being delivered to another day,
13/08/25 by Jordanhallart
My parcel left the UK on 4th August and should have taken 3-4 days. It is now day 12. There is no tracking information available and the company are unable to tell me where my parcel is other than that it "Has arrived in the destination country". No idea if it will ever arrive and the company have been extremely unhelpful. I also emailed the CEO and as yet have had no response from them. Appalling service and I will never use them again.
13/08/25 by Kenny
The price was perfect. The link up with agent was not very good but the parcel was delivered with all the shipping details .
13/08/25 by David Grant
Easy to use the app
Good prices
13/08/25 by Julie
Oh dear so disappointing - Parcel Monkey clearly state they will handle all customs CN23 documentation and I paid for and despatched 2 parcels to Germany via ParcelForce having completed all the information required. 4 weeks later, endless chasing with Parcel Monkey Support Team, both parcels were returned to me in UK - rejected by Customs in Germany due to missing or incomplete CN23 customs documentation. Parcel Monkey have now walked away, no offer to redeliver, and referred to their claims dept - apologies for your disappointment !! Parcel Monkey totally failed to meet their promises - and I now have to start again and accept the financial consequences of their failure - which is the loss of the sale of £1416 of motorcycle parts + courier money paid to Parcel Monkey
13/08/25 by PeH
My go to international parcel delivery service, used them for many years without any issues and no loss of inventory.
First class company that deserves 6 out of 5 stars from me.⭐️⭐️⭐️⭐️⭐️⭐️
13/08/25 by Peter Jay
Amazing fast delivery from UK to USA.
Parcel left me on Thursday and arrived with customer in California on Monday via UPS - excellent!
13/08/25 by Paul Berriff
brilliant service , and delivered on time. would recommend to friends and family .
13/08/25 by Customer
I dont know if my package has been delivered.
13/08/25 by Mary
Most of the equipment sent via Fed Ex arrived damaged.
13/08/25 by Andrea
Very competitively priced.
13/08/25 by Customer P.O
all good, on time
12/08/25 by Deividas Tamulevicius
The communication was very poor. They don’t give any probable time when the delivery man could come, not even answer the phone or you cannot communicate with anyone regarding that because nobody has the idea. The only problem is that. You would have no idea when your parcel gonna be picked up. So be mindful if your delivery is urgent.
12/08/25 by Sharmila Parial
I booked a parcel service to deliver my luggage, and the delivery person never called, despite my clear instructions to call upon arrival. Instead, they asked a neighbour or a random person next door and falsely marked on the tracking website that the addressee denied the delivery. This is very disappointing, and I wouldn’t recommend this service. I’m not sure if the issue lies with Parcel Money or the courier, Parcel Force, but there is a clear lack of communication between them and with the customer. I even booked the service again, and the same problem happened. I should have learned from the first experience.
12/08/25 by Syed Souban
My parcel has been delivered on time
12/08/25 by Shamim Muhammad
easy to use service
12/08/25 by Customer
quick service but could not track
12/08/25 by WALKER
It was simple and easy compared to others. Instructions were clear.
12/08/25 by Adewale George
Pesima gestion y servicio, envie un paquete el 22 de junio y aun no ha sido entregado Solucion y respuesta: su paquete se dará por perdido, se pasara su caso al area de reclamos, pero soluciones 0 Al final que debo decir? Gracias parcel monkey por hacer que los regalos de mi sobrina se perdieran en el camino y ya no lleguen a ella.
12/08/25 by alexandra casanova gonzalez
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I had to use another way of getting my parcel delivered so on this occasion I’m massively out of pocket paying twice and waiting for my compensation.
12/08/25 by Josiah Emmanuel
Reasonably price postage, easy access to drop uff points, delivered in time
11/08/25 by Mrs B
Paid for 3 days delivery, took 2 weeks and then it only came to a local post office, had to decline the pick up as there was a charge for storage. Parcel not delivered.
11/08/25 by Customer
Great service at a good price
11/08/25 by Stuart
Parcel collected and delivered quickly and safely.
No complaints, good service as usual
11/08/25 by Pro-Tec Performance
Mafe was very quick and helpful with resolving my cancellation request.
11/08/25 by Noname
Used them three times by now. Very straightforward. No issues so far and the prices are great.
11/08/25 by Mag Bolinger
Marthee was fantastic and solved my problem quickly, politely and efficiently. As for Parcel Monkey as a company, I wouldn’t recommend them to anyone. I sent numerous messages which were all ignored and only found the chat by accident otherwise I’d have been £107 down and stuck with 2 chairs I don’t want!
11/08/25 by Miriam
Parcel Force failed to collect from our Post office we had to send it by Special delivery instead to make sure it got there a day late.
11/08/25 by john Burns
Great service - very good value!
11/08/25 by Kristi
picked up on time and then delivered all ok
10/08/25 by debbie
Good service and very good response from customer support
10/08/25 by Prasad RG
Fast efficient collecion and delivery service carried out on time with no hassle and competitively priced, regular updates throughout process, highly recommended.
10/08/25 by rob
Two parcels collected a consignment for a Caribbean customer, one arrived damaged and second didn’t arrive subsequently we discovered it has not left UK and so far whereabouts unknown.
10/08/25 by Mrs Chapman
Easy to arrange and good value.
09/08/25 by Adrian Harris
Useless company, paid for a 24 hr delivery collection through Parcel Monkey from home via Parcelforce who never turned up! T&C says ‘don’t contact courier direct if you have a problem’ so raised the non-collection through Parcel Monkey who said “Nothing to do with usit’s down to the Courier!!” Absolute waste of time, just book direct with the courier next time..
09/08/25 by Shaun Worthington
Terrible. Hugely costly, and resulted in exposure to a number of scams. I used it in order to order a delivery by DPD. I will avoid it at all cost in the future.
09/08/25 by Timothy David
Pick up polit and quick.
Website will find a cheaper provider
Negative side. Let customers know they may need to pay import charges even for personal items.
09/08/25 by Bern
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