We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
Everything completed on time, as agreed. Excellent tracking.
16/05/25 by STEVE H
The main thing for me is that the parcel arrived safely. It was a couple of days later than I thought so I was temporarily a bit worried. It was difficult for me to print out the label.
16/05/25 by Julia Ponsonby
Easy to use and provides a platform for find the service to suit you.
15/05/25 by Mr Michael Naji
Picked up on time and delivered as expected. No problems.
15/05/25 by David Silsby
Easy to use. Fine system.
15/05/25 by Mr Peter Dickson
Thanks. It was very straightforward.
15/05/25 by brooks
Nearly got it right and so close to a 5 star. Let down on the final stage “ item delivered and signed for by ‘over the back gate’ “ I’m afraid they don’t live at my address, I’ve never heard of them. I stated that the value of the item was £300 and was electronic, it was then dropped over the back gate, the gate somehow then signed for it, unbelievable!!!
15/05/25 by Craig postlethwaite
Parcel monkey, my travelling boxes have not been find, looking forward to hear my parcel and deliver it or return it back to my in good condition, why on earth will your driver picked up purple travelling box and now no where to be fond , when to delivered dirty brown packing box. Get me my box.
15/05/25 by AbimbolaOlajire
A purple travelling bag was picked from my house at Holyhead, by your driver but a wrong brown paper box was delivered, l have been chatting your customer care. Till today l haven’t see my travelling box. This is so so bad . I will appreciate it if my travelling box is find and deliver .
15/05/25 by AbimbolaOlajire
So easy to use and gave me a price better than if I used the same companies website.
15/05/25 by Customer
Just so easy to organise pick up without having to drag a big parcel anywhere!
14/05/25 by David Ferguson
Very clear and easy to follow website offering fast delivery at a good price.
14/05/25 by Alyn Williams
could have got this cheaper thru E Bay
14/05/25 by Customer Bob Skinner
Be aware guys. If I could give less than one star review Ill do I used this company to send the parcels from East midland to Scotland. This is more than 10 days the parcel not arrived and always we get email. Does the parcels being returned to the sender? I am sender and I never had this parcels back I tried to call contact customer service. They have only one automated service, phone number and live chat. Ive spoke to them more than one time. The way react can show. They dont care at all by the time Im writing this comment I have not received my parcels back and the customer asking for the parcels Therefore, I had a terrible experience with the monkey parcels company So please the mistake I have done. You guys dont do it. Dont use this service
14/05/25 by Bakhtiar ahmed
Efficiency pick up no issues
14/05/25 by Marc Colborne
Easy to use….Gave me a great choice of ways to get my parcel delivered.
And it worked!
The parcel was delivered on time without any issue.
14/05/25 by E French
Very difficult to make contact with them, the online chat has limited use.
14/05/25 by Jane Brabham
Fast delivery. Excellent tracking service
14/05/25 by Mum
Really easy to use gives you a choice of couriers with Ratings and prices to choose from and option to add insurance for valuable items parcel collected and delivered to me within 2 days really pleased
14/05/25 by Mr Intikhab Shah
Parcel still has not been delivered after 14 days. Not impressed !
14/05/25 by Customer
Easy to arrange and great value
13/05/25 by Michael Heaton
VFM, no fuss, easy to use, great service, on time.
13/05/25 by Mark Bailey
Fast efficient and Friendly driver
13/05/25 by Gerry Hannah
Very good. Easy to calculate parcel cost and select delivery company. Definitely presented the most reasonable collection/ postage fees.
13/05/25 by Lissap
I booked a ParcelForce delivery to Hong Kong which was advertised at 3 days but actually took 6 creating significant problems due to the lateness of crucial documentation. When i contacted Parcelforce they at first said they couldnt talk to me because it had been booked thru a third party and then said it wasnt their issue as they had got it to Hong Kong and it was now in the hands of a local third party. Buyer beware
13/05/25 by AK W. London
Always an economical , reliable and convenient service. Very happy
13/05/25 by customer
Absolutely diabolical customer service. UPS didn’t lift my parcel from the drop off point for 12 days, admitted their error and told me to ask parcel monkey to apply for a refund directly. As per their own terms and conditions they are in the wrong and choose to ignore your messages and hope you go away. AVOID!!!! Use other companies as customer service is non existent
13/05/25 by A.M
As usual prompt collection from the lovely Jo from Evri.
13/05/25 by David.
Still No Resolution – Empty Promises and Shifting Blame Despite Parcel Monkey’s public reply here claiming my case was "escalated" and that someone would reach out, I have yet to be contacted by anyone—four days later. Even more frustrating, they recently claimed that I didn’t properly declare my item, suggesting I only listed it as “Apple 11.” This is entirely false. I clearly declared the parcel as: “APPLE 11” iPadPro MVV83NF/A, which I have proof of via a screenshot I took during booking (because my laptop battery was low) and on the commercial invoice. Their system accepted the booking with full knowledge of the item—no alerts, no restrictions flagged. I also spoke to their support team again today. The agent was vague, unhelpful, and simply reiterated a 24-hour response timeframe, which—based on experience—means nothing. They continue to ignore their own Clause 8.1, which states they are not exempt from liability if the item is submitted with their knowledge—which mine clearly was. I’m extremely disappointed with this experience and the apparent lack of accountability or transparency. At this point, I am seriously considering legal escalation through the Small Claims Court to recover the insured value of the lost item. Parcel Monkey, this is not how you treat paying customers.
13/05/25 by Rotimi Carew
My review isn’t for Parcel monkey but for DX! I sent a pallet with a rare guitar speaker cabinet packed on top. Driver turned up without a pallet lift and used a sack lift to store move the large 45kg speaker. I complained as I had paid for a pallet transport! They put it back on a pallet for the journey but the cabinet arrived broken! Luckily the buyer was still happy with the overall item but I’m certainly never going to use DX again!
12/05/25 by Graham Franks
Good value. Delivered when promised.
12/05/25 by Julie
Easy, everything went smoothly. Thanks
12/05/25 by Rebecca
They LIED to me repeatedly — claiming the package would be delivered, and it never was. They misled me multiple times, sending me to the wrong locations without any explanation. I stayed home for days, waiting for deliveries that never came. For 50 days, they have wasted my time, my energy, and my patience. I have never encountered a worse company in my life. They deceive people, give false information, and deliberately mislead their customers. It feels like psychological abuse — they are doing everything they can to avoid delivering a simple package. Shame on you. You are beyond irresponsible. You owe me an explanation, compensation, and most of all — my time back. They even sent me an email saying the package would be delivered today — and guess what? They didn’t even send it out for delivery! I waited the whole day for nothing!
12/05/25 by customer
The price was competitive,but I did have a query about the parcel delivery and really wanted to speak to someone on the telephone about it. I couldnt find anyway to do this at Parcel Monkey and ended up calling the courier directly,who were able to help.
12/05/25 by Trevor
I was very impressed that only took 8 days to arrive in Australia..and parcel intact..Excellent service..it keeps you updated throughout the stages of shipment. Would definitely recommend..Will be using this service again...thank you
12/05/25 by Liz
We have used them many times. When it goes right, its fine. However they are pretty terrible dealing when things go wrong. Last week we had Parcelforce pick up two parcels, they put the labels on the wrong boxes (we have photographic proof) and therefore the boxes were delivered to the wrong people on Friday. It is now mid-way through Monday. The boxes are still with the wrong people and ParcelMonkey are apparently looking into it (from their chat). Having given us 24-48 hours to resolve, were now going past 72 hours and nothing. There is no phone number or named person to connect with, they dont have any leverage with Parcelforce and so we are stuck.
12/05/25 by John B
Easy to use .Very comprehensive results.
12/05/25 by Joanne Archer
Best value courier found. Delivered quickly with tracking.
12/05/25 by Geoff Morritt
On the website, the delivery time said 3-4 days but it took 8 days to deliver.
12/05/25 by hizir ari
Great and simple service, easy to book collection, highly recommended
12/05/25 by Shaun Blaker
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