We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,310 reviews.
Brilliant service. Easy to use website, with our chosen courier things couldnt have gone more efficiently from pick up at my door in Norfolk at midday to drop off in Dorset 8am next morning. Super happy, carefully handled, well done and thank you.
17/12/25 by Rose French
All went to plan , easy .
17/12/25 by customer
We are still awaiting our goods! Had no contact from you in regards to what is going on!
17/12/25 by Customer
The large items were collected and delivered as planned and agreed. Very happy with the service
17/12/25 by LInda Francis
Parcel Force separated the boxes, one was delivered next day, the other took 5 days on a 48hr service!
17/12/25 by Fred Ritter
Just under 48 hours to deliver to the door in Poland (from UK) - far better than expected - and easy to use
17/12/25 by Anon
the parcel didnt get picked up
17/12/25 by Customer
Tracking shows delivery was never attempted for my 2 parcels I sent with parcel monkey- the parcels were scanned in the local depot and then “returned to sender” straight to parcel monkey rather than my own sender address which was on the parcel. It takes days for them to respond with pointless template responses that don’t acknowledge any of my questions. They’re trying to charge me triple the original postage charge just to send it back to me, they won’t even carry out the original service I paid for and deliver to the recipient. Total nightmare - do not use this company !!!
17/12/25 by Mia
Very easy to use website, good value result
17/12/25 by Jamie H
⭐️⭐️⭐️⭐️⭐️
Outstanding service from Karla Culla. I contacted Parcel Monkey to cancel a parcel and Karla handled it quickly and efficiently with no hassle. Clear communication, genuinely helpful, and sorted everything first time. Made a potentially frustrating issue completely painless. excellent customer service.
17/12/25 by Lee
Parcel collected and delivered early next day by very helpful driver
Very good service
17/12/25 by PATRICIA QUINN
Parcel sent by Parcelforce 24 hr drop-off service at 09.30 on Monday 15th December 09.00 Wednesday 17th December parcel still not prepared for delivery
17/12/25 by Tony Horne
Didnt deliver and I had to collect, thus wasting 40 minutes of my life, petrol, etc.
17/12/25 by The Penguin
Our Response: Good Morning,
We’re very sorry to hear about the issues you experienced with your delivery. We completely understand your frustration and the inconvenience this has caused.
Please be assured that we will look into this further with the courier to investigate what happened and ensure measures are taken to prevent this from happening again.
Thank you for bringing this to our attention.
I made a mistake and email straight away - meant to get a reply in 3 hours of working hours....still nothing
17/12/25 by Recipient
Our Response: Good Morning,
I am sorry to hear this. As you are listed as the reicpient on this order we are limited in what we can do for yourself. I would advise reaching out to the sender so we can investigate this issue further for yourself.
If you have any further queries do not hesitate to raise these.
Kindest regards,
Jack Wrigley
Excellent service
16/12/25 by Catherine Jenkins
Booked what i thought was a delivery to canada for £36.00 then get a demand for £156.00 from carrier no mention from Parcel Monkey until after the fact. Dont use, avoid at all cost.
16/12/25 by Mr Brendan Roberts
Good value,
16/12/25 by John
Great service! Pick up on time and delivered quickly abroad with care.
16/12/25 by Monika
Easy process, reliable and efficient.
16/12/25 by Jayne
Easy to do. Quick service. Fast delivery.
16/12/25 by Steve
Easy to use, clear and transparent.
16/12/25 by Customer
Fast delivery and package was delivered without any damages.
16/12/25 by akis
I paid for a parcel online but didnt receive a label. I contacted Parcel Monkey live chat and spoke with Karla who was very helpful and sorted the issue quickly. Great service
16/12/25 by Analyn Aldecoa
Got what we paid for.
16/12/25 by Ernest Clarke
GR8 Service, easy to use, no problems, highly recommended.
16/12/25 by Mark Holland
Late, Late and Late! So we booked a collection for a before midday delivery on the next day. Firstly they failed to collect on time, then they failed to deliver even on the day required let n lone the before midday! The item was delivered a day late, just 35 mins before midday.. All in all this was a poor experience and even when we complained to them, rather than accepting they had failed to honour the contract, they simply offered to refund the difference of the timed next day delivery price. We on the other had to chase them and waste a load of time getting nowhere, with no answers only stress for our business parcel required for a show being late and the show not going as planned due to missing items! Failed to collect on time, failed to deliver on time and failed our business by letting us down and causing issues for us, which wasted our time! We would not recommend this service or there aftersales service. Sorry but this was poor all round.
16/12/25 by Carolyn Boyd
Very efficient and good communication.
16/12/25 by Jacqueline
I dislike when payment is taken when job booked, then receive message to say contact us their is a problem, only to know you cannot fulfil the delivery
16/12/25 by Derek
I’m so happy with Parcel Monkey! They collected my parcel directly from my workplace, which was so convenient, and it was delivered to the Republic of Ireland in just 3 days. The whole process was smooth, easy to book, and excellent value for money. Communication was clear, and everything went exactly as promised. Highly recommend Parcel Monkey for fast, hassle-free deliveries at a great price!
16/12/25 by Siobhan
Have used twice to send a parcel to Hong Kong. Very efficient in finding right price and company to use. good communication for exporting goods. all round will definitely use again
16/12/25 by J Koro
Good price, Easy to use quote & order process, All necessary documents and labels provided with clear instructions of how to package, easy to use tracking mechanism with email or text updates provided free of charge. Import duty identified and easy to pay. Will use again for sure.
16/12/25 by GA
no parcel received
16/12/25 by Gordon
Our Response: Good Afternoon,
I am deeply sorry to hear that your parcel hasn’t been received, I understand how worrying and inconvenient that can be.
If the item has still not arrived, please reach out to your sender so they can investigate this further and raise a claim with us if needed. They’ll be able to assist you with the next steps.
Thank you for letting us know, and again, our sincere apologies for the inconvenience.
Every thing went fine I would have given 5 stars but it moved too quickly for me to do it !!!
16/12/25 by Recipient
Good price. Good service . Collection was prompt and communication regarding where the parcel was on its journey was excellent
16/12/25 by Mrs B Ashton
This time delivery was awesome and very fast .Delivered with care.
16/12/25 by Tanya Mansfioeld
First class service
16/12/25 by liz
What a fantastic service & easy to follow.
15/12/25 by Michael
Parcel collected from home… was delivered in Dubai 2 days later. Fantastic service a& price. Will defo be using again x
15/12/25 by Sheena
The purchasing process with simple with the available options. However, after purchasing the2 different options required, I was informed I would receive the labels within 30 minutes. After 1 hour I had to contact the help centre, as nothing had arrived, the operator said they would resend the order, which they did and the label arrived; I enquired regarding the 2nd order and the operator had to resubmit this again for the label to be sent to me.
15/12/25 by Customer
I am having problems with my parcel, it has not been accepted by DPD. I am having no success contacting Parcel Monkey to solve my problem, there is no telephone contact and there is no response to my urgent written query. Unacceptable customer service.
15/12/25 by Alan Taylor
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