We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Everything fine. Thanks for delivering the parcel
09/01/26 by John C.
The courier timely turned up on the planned date and it was quickly delivered to the buyer
08/01/26 by derek_c51
used Yodel for 2 parcels - both parcels because they claim they couldnt deliver - both parcels were sent to an amazon fullfillment centre - whos only role for existence is to receive and send parcels - unbelievable. Contacted Yodel - long story short - they told me to go and buy more postage and resend - the response was as laughable as their operation in getting things delivered
08/01/26 by Bal
PATHETIC ORGANISATION. You failed the most basic of tasks. I paid you to employ DPD to another courier, and deliver it next day. EXCEPT UOU OMITTED TO INFORM DPD. SHAME ON YOU.
08/01/26 by Graham Ralston
Hi, Im sorry but a signature was needed to receive the parcel but the delivery person left the big box in the pathway just off our busy main street. He/she never rang the doorbell. We were home. Luckily my husband had to go out and saw the parcel. It could have been lying there all night.
08/01/26 by M. McCreath
Purchased the FedEx Priority service but encountered an error when trying to create the label. Tried reaching support, but the only option is an online message, no response and no contact number available. Extremely frustrating, especially when the shipment is urgent.
07/01/26 by GuestPostings
No parcel was delivered to me. Check up with your agent to know where it was delivered
07/01/26 by Adisa
The parcel was collected on time, and was delivered on time at the recipients address. On both occasions, the courier ere polite and friendly. Overall, an excellent service.
07/01/26 by John Overton
I appreciate that they offer the best prices for UPS parcels from the UK to the US but they did a terrible job explaining correctly what documents I needed to import my product. They made it seem like I gave everything but I had a missing "personal effects" form... After 2 hours of hell on the phone to UPS, I had a $12 additional fee which I wouldnt have had to pay if Parcel Monkey had been more helpful.
07/01/26 by Anonymous Customer
On line booking, easy drop off, and clear instructions, made this parcel delivery to my grand daughter a breeze. Would use again without hesitation and recommend to all.
07/01/26 by Keith Allison
Truly awful service, used twice both times parcels were not collected when they should have been. I will never use this company again and would advise others to avoid. terrible service.
06/01/26 by lee
Always good on prices and quick to help if there is an issue ( very rare there are )
06/01/26 by Nick
A company that claim to be a liaison, between me and the courier that lost a parcel. But the courier cant help me because this shower were the broker. They need to realise I am the customer - so they need to do all they can to try and solve the customers complaints. I paid them for the service, and I am unable to deal with ParcelForce directly, as, I am sure, you will be aware. The service I have received since first raising the issue has been so poor, and so inept, it is matched only by the delivery drivers ability to read an address. I wont be using your services again because any customer services that only chase when they are chased is not a service at all. Companies that hide behind online services only, are not people I want to put my companys business with, and any organisation that continue to not answer my requests to supply the details of a person of authority to deal with, just show how gutless the chain of command is. Very Poor.
06/01/26 by Valued Customer
Great service. Thank you
06/01/26 by Honesty Sales
Mafe Cruz was a great assistant today - very uinderstanding and fast to resolve the issue which was caused by my error
06/01/26 by appeehsh123
Item was fragile but was handled well by the Parcelforce courier. Tracking was inaccurate showing the item still in the depot days after it was delivered, it was over Christmas though. We were very concerned about the item being damaged in transit but it arrived safely.
06/01/26 by Robert Pitcher
I can’t find a low enough star. Sent a £300 unit to Ireland (£24)with perfectly filled out customs, they made a digital error, still waiting on item Nov25 no urgency to help return or refund. Hide behind emails and jargon do not use these guys at all. 12 years I used them and they treat you like dirt tracking number CK250720527GB look up for a ridiculous bit of tracking
06/01/26 by Russell Mcneill
Delivery on time very pleased with service
05/01/26 by Recipient
Easy booking, pick ups always on time, and, so far, deliveries as well
05/01/26 by David Goddard
Did not collect urgent item, nothing more to say !!!
05/01/26 by Customer
Having paid a premium rate for next day delivery. They out sourced my parcel to Evri. It was sent on 22 Dec it is now 5 January and I still do not have my parcel. Inspite of daily emails we are sent AI responses and we are still awaiting a resolution. Very frustrating and disappointing do not recommend using them if you want your parcel delivered.
05/01/26 by Fieldsportsphotography.com
Wrong address
05/01/26 by Customer jessicawoodley
I use this site for all my overseas deliveries. Easy to use. All documentation supplied. Great services
04/01/26 by Barry
You still havent picked parcel up i wont be using you again
04/01/26 by Bill dunn
Easy to send, reasonable cost and prompt delivery
04/01/26 by Brian Protheroe
Hard to navigate website. Searched for a drop off location that could print postage label. Chose Fed Ex as only company that could get it there on time. I paid for delivery before realising it didn’t include printing. So first payment wasted. Had to buy another Fed Ex one as now even less time to send parcel in time for my mums birthday on 23rd December. This time made sure it was store printed label, before I paid. None of the links were correct for where to drop off the parcel to print. I wasted time contacting Fed Ex before I saw in small print at end of label email that could only contact Parcel Monkey. This needs to be made clearer on all communications. I wanted to get help directly- hopefully speaking to an actual human- instead had to fill in a webpage enquiry. Still waiting for response. The parcel is now 11 days over sue and I’ve waisted nearly £15 plus petrol from driving around for days trying to find drop off point. This is my first time using this company, but have had only positive experiences with another competitor.
03/01/26 by customer
Easy to use and plenty of choice. Opted for parcel force who worked superbly in conjunction with PM.
03/01/26 by Simon, East Sussex
No complaints ,comment only, the gentleman dealing with me was on to me constantly
03/01/26 by Mr Keith Clandfield
The parcel has not been delivered yet and the tracking has been complete rubbish.
03/01/26 by Bob Burrows
I have used Parcel Monkey on many occasions now and like the choice it offers and easy to use website. I selected DPD Next Day from the options available and paid accordingly. Collection was on the day promised (18/12) but delivery was not made until 21/12 - disappointingly late - with only one email regarding the delay received on 19/12 advising that the "delivery was delayed due to an unexpected issue". Disappointed that I didnt get the service I wanted/paid for and that (even acknowledging a busy period), communication was poor.
03/01/26 by Lynn
They are absolutely terrible. Sent my package on December 1 with 10-15 business days delivery and today is January 2nd and the package has still not been delivered. Talked to them 10+times at this point and no one can tell me where the package is and when if even it will be delivered. No one can help, all agents seem useless
02/01/26 by Aga Brown
The parcel still not delivered. Tracking parcel is impossible. Updates regarding my shipment are worthless as when I click on the link you can not confirm you are not robot as it is just looping. Can not loging to my account either... last time I using PM that is for sure!
02/01/26 by Mr Frank Mede
Delivery man entered our property, proof of delivery false. A complaint has been lodged
02/01/26 by Recipient
The labels came through so "all right in the end"
02/01/26 by Marvin Winthrop
Shipment from the UK to Spain. In order to clear the custom control the PM employee asked me for the very information (pro-forma invoice and receiver email and telephone number) I had created in their system. I did provide the contact details and one employee could not read them and insisted on their request. There is apparently very confused or non-existing communication between them and the courier because UPS kept asking that information while they had it on the box and from us. Eventually UPS Spain re-sent the parcel to the UK against our request and PM did not do anything to help in this process. Now the parcel appears as "delivered" but to a person I do not know and in a place that is not my address. No information available from either PM or UPS. In summary: Robotic and incompetent agents, messed up communications with the courier. I am not prepared to share the reference of my shipment because UPS allows anyone to insert a tracking number on Google and see very specific details of your shipment. Avoid, avoid, avoid.
02/01/26 by Rosario Di Dio
The tracking number worked simply and reliably.
No complicated parcel numbers to be constantly being needed to be reinput.
A quality courier service being used.
01/01/26 by customer
A simple and painless way to buy parcel postage. Logged in, chose a carrier, paid and dropped the parcel off.
01/01/26 by Jason
competitive price especially for large item - 18 inch wheel and tyre. collected efficiently and delivered on time with good communication.
01/01/26 by MIECZYSLAW ANDROSIUK
Great service
31/12/25 by Firas Ibrahim
Immediate response from Parcel Monkey to my complaint, sorted and very pleased! It was Parcel Force that was at fault.
31/12/25 by Fred Ritter
