We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,907 reviews.
Gr8 service from start to finish
11/04/22 by Kevin Stewart
Ive used parcel monkey twice now and the service and speed of delivery has always been fantastic. Both parcels arrived within a week of sending! Definitely recommend!
11/04/22 by Jessica Hallows
Spot on as usual
11/04/22 by customer John
still not been delivered yet its been siting in the same place for 3 day
11/04/22 by andy
Reliable website, used a couple times now. Always delivered my parcels on time and much cheaper than what you would pay at a post office for a parcel delivery.
11/04/22 by Customer
brilliant service all worked well as it should
Would not hesitate to use again if necessary
11/04/22 by Sheila Wilkinson
Quick and easy
11/04/22 by Element Packaging
Great savings to be had. Parcel goes through mainstream delivery networks from start to finish. Only issue, I guess, is if anything goes wrong in the mainstream delivery networks you have to go through ParcelMonkey, as they have the contract with the network. But no problems so far!
11/04/22 by Pete
Excellent service, good visibility of updates, would highly recommend.
11/04/22 by Martyn
Excellent service which was easy to use, efficient and great value for money thank you!
11/04/22 by Debra
We have mixed reports on Parcel Monkey. Weve sent a good number of parcels from them - most have been sent successfully, until the last few weeks... However, weve had a number of recent problems with them including: - parcels not collected - parcels refused to be collected (which the courier thought were collected) so we got double-charges - extra charges issued without explanation - zero customer service when weve questioned the above Needless to say, weve started to look elsewhere!
11/04/22 by Giles Atwell
I paid for a 3-4 day service and my parcel has not been delivered.We are now on day 10! The tracking system is showing last updated on the 7th April.
11/04/22 by Customer
Really easy posting parcels since I was told about Parcel monkey.
11/04/22 by Barrie Fowler
Brilliant service- quick and easy
11/04/22 by Vicky
Over a week and still not delivered. Cant speak to anyone, just told to get help via the website. Will not use again
11/04/22 by N Terry
Parcel sent on a 3-4 day service. After 8 no update. Try to find out via chat service and a waste of time. Speak to Parcelforce direct and find out more and quicker. 2 days later get update from ParcelMonkey that tells me nothing.
11/04/22 by R Walker
First time using this website and I found it so easy to use! Would definitely recommend
11/04/22 by Ferne Gallagher
The item was collected a day late due to a rude Courier driver and the item arrived at the buyer broken
11/04/22 by Customer
Good delivery.Parcel reached the next day
10/04/22 by Customer
I paid you to deliver a parcel you did just that - i didnt ask to be emailed for meaningless reviews
10/04/22 by Elizabeth Green
Excellent service
10/04/22 by Mrs Harle
The best company I have ever used. Brilliant for price. Very reliable and trustworthy.
10/04/22 by Rosey
Booked a pick up with Parcel Force through Parcel Monkey and was happy with the experience. Booked on Friday, picked up Monday, delivered from UK to USA safely the following Saturday. Was the cheapest price I could find and I was happy with the communication and ease of use.
10/04/22 by LMR
Great saved me, cheaper than direct with parcel company
10/04/22 by Simon
All delivered OK
10/04/22 by John Cummings
Easy to book, best price and quick delivery
10/04/22 by stuart fearns
Very easy to use and a good price
10/04/22 by Fred
Very good service and price
10/04/22 by Customer
Easy to organise (except for new customs regs), collected when promised, delivered when promised all the way to Fiji.
10/04/22 by Angela
Excellent service and remain constantly updated via the webpage
10/04/22 by Dave
Absolutely terrible service.i have used them a couple times over the 2 Years either the corrior does not turn up or paper work dose not download,their website system is trash
10/04/22 by Deneilo H
You want a review. You arranged delivery of a parcel for me, what more is there to say.
10/04/22 by Mr David Moorhouse
The item was supposed to be collected on the 28/3/22 they actually turned up to collect it at 4:05 pm on the 30/3/22 I paid for a 48 hr service and it’s now the 9/4/22 and I have still not received the parcel.
09/04/22 by Customer
As i remember reliable and on time.
09/04/22 by Mr Teather
Gutted! I paid for a 3 day delivery service to Europe and the parcel is still not at its destination a week later ????????
09/04/22 by Customer
Easy process, little bit slow, but it got here OK.
09/04/22 by Janet L.
Parcels received even before the expected date.
Great competitive prices
09/04/22 by Samer Ss Mahmoud
Easy to use.. Great choice of couriers to suit your needs.. Competitive prices.. Good support..
09/04/22 by Ian Dawson
parcels never have been picked up
09/04/22 by Evelyn Handford
Excellent easy to use website. Good range of options with competitive prices
09/04/22 by Jean
