We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 189,440 reviews.
The Best Parcel Service
10/02/19 by Customer
Easy site to use. Very prompt attention. Label is emailed, print it off, and parcel is ready to be collected. Your txt a time for pick up, and they stick to it. Then you get a email to say its been delivered. Great.
10/02/19 by Marian. Birmingham
Excellent service. Parcel collected and delivered according to timescale. A lot less expensive than using parcelforce directly including contents insurance.
10/02/19 by B Millar
Have always booked with their Parcelforce courier and had gear service.
10/02/19 by Mrs Burns
5 days from sending from UK to receiving in Canada (customs cleared) - no problems - excellent service.
10/02/19 by Sunny Jim
Parcel I sent went missing for nearly a week then eventually ended up back at my address with no explanation! No tracking was provided throughout, I kept having to chase them and they kept fobbing me off until I said I was going to make a claim. Absolutely terrible service, poor communication, a complete waste of time and no refund so a waste of £64!
10/02/19 by Liam
I always use parcel monkey to get the best value international deliveries. I have sent parcels all over the world with them , and never had a problem
10/02/19 by Glenda Beedle
Exactly as it says
10/02/19 by Customer
I’ve choosen to pay the Parcelforce 48hours service, booked it on a Friday but ended up receiving parcel the following Friday. Lack of communication. I had to cancel my hospital appointment just to wait for them. They don’t give you timeframe when they are coming. Not going to use their service again.
09/02/19 by Ances
Perfect as per usual!
09/02/19 by Customer
Clear instructions. Easy!
It was my first experience sending a package of that size. Success. Thank you.
09/02/19 by GRAHAM
They forgot to reanother courier
09/02/19 by Customer
Good service again. Thanks.
09/02/19 by Mick
Fast, cheap, and reliable. What more could you ask?
09/02/19 by Sean Haney
No problems . However , would have preferred a time slot . Not everyone is able to stay st home all day waiting for collection. Large heavy item therefore only had option of collection .
09/02/19 by Customer
Very good service the man collected my parcel on time and delivered the next day as promised will use this company again excellent service
09/02/19 by BARBARA HARVEY
Bad. I set my collection address in spain for two parcels. One of them came and the other one, never arrived and they sent it to my uk address but they notified nothing about this to me. I even don’t know why they didnt bring it to spain one of the those two I sent with them
09/02/19 by Emilio Jose Lozano ruiz
Superb website. Super quick search and price quotations, easy to use. Been using it since 2013
09/02/19 by Ian Moffat
very professional
09/02/19 by Customer
Excellent Service. I hardly ever use couriers so did not know how to arrange one. Tried looking at a number of well known couriers which seemed expensive. Tried Parcel Monkey and using simple details such as size, weight and delivery within united kingdom, obtained excellent cheap quotes.
Will use again without any hesitation.
09/02/19 by customer
Great service
09/02/19 by Customer
Extremely efficient as usual . Birmingham to the south of France, 30kg parcel, arrived intact and no damage in three working days as promised and all for under £16. Thank you
09/02/19 by Customer
Faster than expected.
Great service, no issues.
09/02/19 by Customer
Website easy to use and very large parcel collected as promised next day. Very easy way to send parcels. Will be using this in future.
09/02/19 by Customer
Excellent service....I would highly recommend.
09/02/19 by RONALD BURKE
Well organised service. Cant fault it.
08/02/19 by Mr David Cook
I saved 60 % on Royal Mail prices.
08/02/19 by CustomerSatish Adalja
Great service.
08/02/19 by Max Andrews
Great service as item was delivered when specified. And a fantastic price, too. Ease of placing an order much appreciated ????
08/02/19 by ER
Dropped off st post office Saturday delivered Switzerland on the Friday. Excellent service . Have previously used and will continue to do so.
08/02/19 by Dear Customer
Just when you thought the world was full of thick people, and there were no more surprises..... i paid for a collection of a gearbox, it said to give weight and details (as usual ) etc etc... and if i book now, no need for a printer, the driver will take one. Surprise surprise, he turns up, looks at the item, and because it has a label still attached from the other stupid company who failed to collect, he simply said. Thats not our label and drove off! obviously this human was in the form of a mongoloid, unable to remove the old label and stick his one on???? i give up! Parcel monkey/parcel force or **@£@!!!... you are a JOKE!
08/02/19 by Graham.
Everything works as expected. Good price. Qualitt service.
08/02/19 by Chong
Saved money for same as Parcel force service. Very happy and highly recommend 10/10
08/02/19 by Steven
Easy to organise and delivered safely and quickly. Parcel sent to France. Thank you
08/02/19 by Mrs Carol Labrum
Easy website to navigate and book my collection. Given 3 stars as no email confirmation and had to chase up courier who had no information relating to my collection from Parcel Monkey.
08/02/19 by Mrs Park
Excellent service again will definitely continue to use
08/02/19 by M Goodyear
Quick service, good tracking.
08/02/19 by Customer
There was a slight problem with delivery, my daughter works from home and was in the middle of talking to a client so was unable to get to the door before the courier left. However, the package was delivered the following day after I had explained the problem and asked that the courier wait for a minute before leaving.
But having said that, delivery was fast and at a very reasonable price. I will use Parcel Monkey again.
08/02/19 by Mrs Marion Clamp
Booked on line for the morning of the collection. Despite the weather conditions, the parcel was delivered ahead of schedule. Faultless.
08/02/19 by Customer
Parcel arrived quickly and without damage.
08/02/19 by SE
