We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Parcel Monkey brilliant. I regret choosing Yodel though. How slow and so difficult to navigate their tracker and contact.
23/02/26 by Geoff Miles
no problems at all
23/02/26 by Philip
I booked a shipment and made payment. My Shipment could not be delivered by the supplier, however I struggle to get a refund.
22/02/26 by Erica Steyn
I love this website and service provider. The price is so competitive and it is so easy to book a parcel and with so many options available.
21/02/26 by Fi London
The insured parcel was delivered on the wrong day to the wrong address (payed for next BUSINESS day delivery - paper even says Monday delivery). Not satisfied when money is at stake! No way to contact DPD on line, and phone is a garbled prerecorded message that is unlistenable. I want my money back and compensating for the parcel!
21/02/26 by Julian
Annoying Logistics is problematic so I wont complain about lost parcels or parcels which havent been collected. When a parcel hasnt been collected and I wish to cancel the order. I have to send a message requesting a cancelation. Then in a few days they sent another asking why Then they offer a refund amount. With other services this should be a simple click of a button but with parcel monkey it takes over a week. Maliciously designed in the hopes that you forget to respond to an email in 14 days so that they can keep the money.
21/02/26 by Ebay acc
Terrible service lied around what was covered when it came to asking for a refund were not interested in helping would not recommend or use ever again thank you for taking my money would have been more enjoyable throwing my money down the drain alot less stressful as well
21/02/26 by Dear Mr Graham
Very easy instructions to follow. Local drop offs and good prices
21/02/26 by Mrs Bradshaw
Good quality service, thanks
20/02/26 by Neil McHugh
Very fast delivery. Fantastic!
20/02/26 by Josie
Absolutely amazing service my parcel arrived in China on time and the cost was half the price of any other company, I will definitely use them again
20/02/26 by Michelle
Always good value and deliver
20/02/26 by Phil Davenport
Terrible service, it is ok when everything goes ok, but when you have problems, they fall down i sent a mobile phone, unknown to me, courier i picked doesnt send mobiles if I went direct to the courier they would of picked this up when I filled in the form Parcel monkey did not pick this up also did not inform me it was rejected so when the courier brought it back i didnt know why i thought it was a mistake and the courier took it back to investigate went back to parcel monkey they would not exept any responsibility infact they passed me around for over a week in the end i ha to pay an inflated price to get it back i regret using them and its cost me a lot of money it all could have avoided with a bit of information oh and the courier will not deal with you as Parcel monkey made the order so they have you by the know whats please go direct do not use these.
20/02/26 by Andrew Scott
Had to send a courier to collect a parcel from a railway Lost Property office. Parcel Monkey clearly showed the services available with prices, and my collection and delivery went very smoothly.
20/02/26 by Lauren Smith
Parcel picked up early & delivered the next day.
19/02/26 by A. C.
Service - Excellent - no issues, satisfied customer
19/02/26 by Nasim
My framed glass original painting was collected and delivered with excellent customer service. I will definitely be using Parcel Monkey again.
19/02/26 by Mrs Clare Donegan
They left outside the gates on the farm track . No call , no idea it was there , a passer by told us it had arrived. etc
19/02/26 by John Brandler
Easy to use. Great choices depending on your needs.
19/02/26 by Chris Walker
Parcel was never picked up from shop after 10 days, dispute still ongoing
19/02/26 by Paula McIntyre
Excellent service and the app is great
19/02/26 by Steve Whitson
Overall good experience. Cheaper than direct but collections can be hit and miss
18/02/26 by Christina
Marthee was very helpful, thank you!
18/02/26 by Elizabeth Knowles
Package was not picked up on date contracted. I paid for 1 day delivery and received it 10 days later. Unacceptable
18/02/26 by Disappointed Customer
An easy to use way of sending parcels
18/02/26 by Mark w
If u need your parcel so fast use parcel monkey
18/02/26 by Customer
Our Parcels are still here. The couriers work till 1900hrs Parcel Monkey shuts up shop before. We cant talk to the Courier amd Parcel Monkey is closed!!!!!! Get your act together.
17/02/26 by VINTAGE CRATES
I run an online resale business and usually use Royal Mail to send my parcels. I sold a high end handbag which needed £500 cover so decided to use DPD via Parcel Monkey to cover the full amount as Royal Mail dont cover up to this value. The parcel arrives to my buyer and the box has been opened and half the bag is sticking out the box. It is clear to my buyer that the box has been tampered with by the courier company and the bag has some damage to it. I put a claim in for a partial refund to cover the loss of the value of the bag and Parcel Monkey declined it putting the blame back on me saying I hadnt packaged it well enough! I have never been so disgusted. I send 50-100 parcels out every week worldwide with Royal Mail and not once have I had someone complain about my packaging in 15yrs because i am thorough with how I send parcels! I absolutely would not recommend anyone use them as you stand no chance of getting money back from them if you have a problem. My husband works in the legal field and Im still debating whether to take this further legally. I will not be using them ever again and I would not recommend them to my worst enemy. I had to chase nearly every message I sent them too as they were so slow to respond. AVOID!
17/02/26 by Tracy Green
Super fast excited
17/02/26 by imircin gulenc
My parcel is still sitting in customs in USA, they have contacted Parcel Monkey. Still awaiting information, missed my granddaughters birthday. Over 2wks now, sadly did online chat still no joy, need a UK phone number
16/02/26 by IRENE SIMPSON EYRE
What a really good, easy and efficient service. Big parcel picked up from my house and delivered in two days. Fantastic service
16/02/26 by customer
Easy to use site,all worked well,parcek arrived on time
16/02/26 by David Smith
Great Service. No fuss, easy to quote and select service based on what is needed. Was recommended to me by a company that I had to make a return to and I have used it a few times since. Would recommend
16/02/26 by Claire
Helpful and efficient. Thank you
16/02/26 by Dave Nimz
The courier dispatched driver dropped and smashed our parcel. Absolutely rubbish service
16/02/26 by Ian Griffiths
i had to return lamps and parcel monkey made it easy. I also put the wrong return address on and they changed it for me no problem at all will use them again
14/02/26 by Willie
I used your service first time and Im pleased. Its straight forward. I used the service to return the parcel but I havent heard from Amazon regarding my refund.
14/02/26 by Mrs Kamil
Recommended by suppliers. Easy to book. Reasonably priced. Local drop off. Delivered within 3 days. No complaints.
13/02/26 by Tresa Spruce
Excellent service paid for guarantee next day delivery by 12pm was delivered 10.30am easy process couldn’t ask for more.
13/02/26 by sharon broadbridge
In my 20 years of online buying and shipping using several companies. Your company gave the worst service ever. from reschduling booking up to 2 times to giving incorrect pickup time to Driver. down to refund within 3to5 days? What a very ****ty thing. the only good thing is a good customer service chat.
13/02/26 by Charity Carmichael
