We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Easy to follow on-line instructions and input information. Courier turned up on time to collect parcel. Delivery was completed safely within three days. Price was reasonable.
31/05/26 by Ruth Panting
The Parcel monkey experience has been great but the couriers not so good the item was damaged in transit and I put the claim in and not heard anything since
31/05/26 by Customer
Had a parcel collected and delivered following day from London to Scotland. Brilliant, could not fault this service and the price. Would definitely use the service again. Well done.
30/05/26 by customer
If I could give zero I would. On Sunday 3 May at c.20.00 I dropped off a small parcel at a fuel station in Oyster Lane, Byfleet. I chose parcel monkey because it promised next day delivery and my daughter urgently needed her glasses. During the following week the tracker showed the parcel had not moved. Both the recipient (my daughter) and I raised complaint forms. On Sunday 10 May we had to collect the parcel from the same place I had dropped it off: it had not moved. I raised another complaint form asking for my money back and for compensation - - my daughter had to drive 100 miles to collect her glasses. We have heard nothing. AVOID this company. They are fraudsters.
30/05/26 by Susan Foster
Fantastic service.
Collected from Nottingham and delivered to Flitwick in no time.
Collection made on time.
Perfect delivery.
30/05/26 by Steve Kirk
I weighed my parcel at under 2KG, used PM via Evri. After delivery I received an email informing me that my parcel was actually over weight (it wasnt) and that I would be charged an additional £2.00. On top of that an extra £0.50. What a cheek. Sounds petty, I know. The extra charge I could handle but, to charge me an extra 50p is just profiteering. Awful service.
29/05/26 by Graham wilson
Great service.
Easy to use
29/05/26 by Customer
Cannot fault the service ….. it did say 3-5 days which I thought was unachievable when it didn’t get collected from the drop off for 3 days I thought it may be a long time before it arrived but it actually took about 12 days but I was more than happy with that and everything else
29/05/26 by Emma Griffin
It was a great price on my delivery to Australia, cheaper than booking direct with parcelforce. Booking it in was easy and all the instructions were clear. Parcel arrived within the days given and I was kept informed all the way
29/05/26 by Judith Watson
Fantastic quick easy service . I used UPS through parcel monkey , dropped the parcel off on Tuesday lunchtime in Glasgow and arrived in Florida /Naples on Thursday. The best service will definitely use again and can highly recommend
29/05/26 by LOUISEPITTGMAIL.COM
Easy process, parcel collected and delivered as promised.
29/05/26 by Mr Nigel Stone
Parcel picked up on day stated and was delivered to the USA two days later as was promised when booked. Great service.
29/05/26 by D Cook
An easy service to use. Collection from my home address was useful as was information re tracking progress. For 5 stars I would have liked proof of delivery like a photo at the premises.
29/05/26 by Stephen Meredith
Wow. My package was picked up Tuesday in the UK and on my door Thursday in Waco Texas. I’m 10000000000% chuffed as they say in the Uk. Will ONLY Use Parcel Monkey from now on!!!!
29/05/26 by Allyson Vought
Arranged collection for 4 boxes. Only 1 box has been delivered today and the others not due until Monday now.
28/05/26 by Customer
Fabulous
customer service always reply, not straight away but within 12 hours
28/05/26 by Evo
A safe simple and affordable way of transferring your items
28/05/26 by KEITH L
Found a great price for a parcel and Mafe in customer service was able to answer my query really quickly.
The confirmation email came within a few minutes, not the 30 mins they anticipated, so a bonus
28/05/26 by Kathryn McCormick
I had a very disappointing experience using Parcel Monkey and would not recommend their service. From the outset, there were issues. The courier failed to collect the parcel on the scheduled day with no communication, resulting in wasted time and additional cost on my side. Despite paying for next-day delivery, the parcel was significantly delayed, again with very limited updates. The most concerning issue, however, was the handling and delivery itself. Due to the weight of the item, I was explicitly advised it required palletisation, and I paid additional fees to ensure it would be transported safely. Despite this, the item was delivered without a pallet, completely contradicting the service I paid for. To make matters worse, I have video evidence showing the item being dropped during delivery, demonstrating a clear lack of care. Customer support has also been frustrating. Responses have been slow and inconsistent, and at times it felt like messages were not being properly reviewed. Overall: Missed collection 2 times with no notice Delayed delivery despite paying for next-day service Paid for pallet service that was not provided Poor handling of the item (captured on video) Weak customer service and communication This experience has been extremely frustrating, and I am still awaiting a proper resolution.
28/05/26 by Richard Dawson
Easy to navigate the site. Parcel arrived at its destination. Price was great virtually half that quoted at the post office for same delivery service provider.
27/05/26 by Helen Smith
1st class service as always and will continue using you A+++++
27/05/26 by Customer
Terrible terrible terrible customer service. Ive ordered through Parcel Monkey an international delivery. The UPS courier advertised by Parcel Monkey (after a month of constant request of information from my side - because they could not care less) has been lost. It took over a month - and constant emailing and calls to the customer service - to find out that the parcel that was not moving/scanned for weeks was in fact lost. Ive filed probably 10 different investigation forms - because, of course, somehow the previous one always got lost in the system - to basically receive an email that said my parcel was lost. Then neither UPS nor Parcel Monkey wants to take responsibility for losing the parcel, and now Im in a limbo where no one replies or basically blames the other company. Ive lost the contain of my parcel, spend the shipping cost money, paid for international call to figure out what happened (because apparently the international UPS cannot communicate to each others, but it is the customers duty, because why not?), and the infinite time waste dealing with both UPS and Parcel Monkey. Do yourself a favour and avoid both of them. Because if youre lucky enough and they deliver your parcel consider yourself as winning the lottery, but if they lose your parcel, well, from experience, good luck with that
27/05/26 by Arthur Johnston
i have no arguments over your pricing what i do worry about is your way of getting more money out of my shipments once they have arrived @ there destination is use ups for shipping you caught me last time getting another £ 20.50 out of me saying the box measurements were wrong & yet ups said there was no such error i have just shipped 3 boxes total cost over £ 460 so im just waiting to see if you try to get more money out of me again people be very wary of them original price no problem very iffy after
27/05/26 by Customer
The system worked well and did what they promised
27/05/26 by Bernard Daniels
The booking form is quite easy to understand and fill in and collection is always on time.
27/05/26 by Susan Kaye
Good price and parcel was collected on time then delivered to USA by UPS in less than a week despite it being a holiday weekend in the middle
27/05/26 by Sally Reeve
Awful service
26/05/26 by David Goddard
I paid for 24hr tracked and got an email advising it would be delivered the next day. However my parcel did not arrive until 5 days later. I am very disappointed in this service.
26/05/26 by Dr. M M
Mafe Cruz was so friendly, patient and professional, provided answers and clarity to my questions which relived me of my worry and confusion
26/05/26 by Opara Akudo Ruth
Terrible service, critical parcels were to be collected and no show.
26/05/26 by Saladin
Made the available carriers available quickly visible with their prices and delivered to USA in record time
25/05/26 by Mr Dicky Mint
Delivered late - supposed to be next day but took more than three days. Could have walked the 60 miles in that time.
22/05/26 by Julia Hayward
It’ll be easier next time but nothing sent for missed collection
22/05/26 by Tracey Phillipps
Excellent service, reliable and professional. Great communication and fantastic customer service throughout. Highly recommend.
22/05/26 by Sam
Parcel has not been delivered, Evri is the worst parcel delivery company I have ever used.
22/05/26 by customer
I was charged double the price due ti an alleged remote localoca.At least the parcel did arrive safely
21/05/26 by Paul Clark
I’m still waiting for a collection arranged last Friday for next day collection ! No one available to speak with me. Highly frustrating - Easy to arrange clear on price poor on detail ! I’m sure this isn’t everyone’s experience
21/05/26 by William Tait
Brilliant service, on time and kept us updated throughout. Highly recommend.
21/05/26 by michelle
Always exceptional service via Parcel Monkey. Delivery and pick up went perfectly
21/05/26 by Mrs Turner
Easy to sue and lots of choices.
21/05/26 by KURT KUNZ
