We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,464 reviews.
I am not happy with the service at all. I had to return item that was in his original package - size and weight, written on the box! I have provided the details and was charged £13 for postage. 1 week later another £53 were taken from bank account, following email saying that the package was 10kg heavier. I am not happy with that, I would of paid alot less with another company! How the same item became heavier by sitting in the box?!
10/07/21 by Todor
Over charged me for a parcel claiming it was 5kg over weight. No evidence was provided and even when the recipient of the parcel demonstrated the weight was as declared they did not respond to my communication.
10/07/21 by Iann
I use Parcel Monkey on a regular basis in sending parcels to families in France and USA. On this occasion I used Parcel Force through Parcel Monkey. I was a bit disappointed about the time taken from receipt of parcel to deliver to France as it took over a week when 3-5 days was expected. Otherwise the parcel arrived without damage.
10/07/21 by Marion Wilkinson
your courier never picked up the parcel. a week of hassle
10/07/21 by MIKE WILSON
Very good service. Delivered safely and in good time for a reasonable price
10/07/21 by Simon Andrews
I paid a lot of money for this delivery and upon being received at customs in China Courier would not hand over the parcel to China customs due to the value of the personal items being over 1000 rmb. Consequently they said our only option was for it to be returned to us or disposed of. Not once was I contacted about this, I had to do all the phoning to find out what was happening and why it had not been delivered. The phone number also was chargeable at 7 pence a minute. When completing the paperwork for sending the parcel nothing on the website mentioned the limit if you chose Courier. I have previously sent parcels over the last 7 years of over £200 (2000rmb)
10/07/21 by Tracy Webb
Easy to book,came when said they would and delivered goods to destination
09/07/21 by susan stewart
So efficient gets best price and convenience instead going to post office or if you want book and take to outlet or get collected from your home
09/07/21 by Mr G Cooper
This was the first time Id sent a parcel of some 40 or 50 books to a favoured monastery. The Abbot there was SO excited waiting for them to arrive and was delighted he could track them and that they all arrived perfectly safely. B.T.W. Im blind so it was a great experience! thank you SO much!!
09/07/21 by Customer
Efficient pick up and delivery
09/07/21 by NP
Very easy site to use and the parcel arrived in NZ on record time !
09/07/21 by al
09/07/21 by Mark
Simple to use, swift pick up and great service for the delivery. Could do with narrowing down the collection times in the UK but at least it was collected on the right day...
09/07/21 by Customer
Quick & easy to use
09/07/21 by Diane
I used Parcelmonkey once more for sending my parcel overseas and once again received an excellent, fast and reliable service. From the efficiency of pickup to the very timely delivery of parcel. I know i can rely on parcelmonkey to deliver to my loved ones on the other side of the world. I will be using this service again.
09/07/21 by Josephine Mcmanus
**** service they have booked the parcel with DPD which was not delivered and returned but no refund has been given since one week they are not even talking about the refund.
09/07/21 by Customer
Excellent service. Have used Parcel Monkey three times for larger/heavy items. Provided much lower cost carrier than I was able to find.
09/07/21 by Max Allan
My parcel was collected very efficiently. Went to Hong Kong without delay. However few days later I was contacted to say that my parcel was much heavier than declared. They informed me it was over 8 kg, which was impossible the contents were no more than 2.5 kg.I would have thought that the parcel would be weighed on scales and not by laser velocity. Not very happy as I was charged another £12 .At least the parcel arrived ahead on estimated delivery date. If I use this company again I will insure that I record the weight myself.
09/07/21 by MRS KARINA RADWAN
Terrible service, Parcelforce 24 shipment, the item apparently was refused by customer so returned to parcel monkey address, It clearly states on there website for you to enter your own address for returns in the event of there being a problem. parcel monkey then charge me £15 + £5 handling fee to return my parcel back to me. even though the original shipment price was less than £10. Apparently in there small print it states parcels must be returned to them, even when they specify on the application you must enter your own return address as per royal mail. Very bad business and a complete con.
08/07/21 by Jon Moore
Very smooth transaction from payment, collection and drop off
08/07/21 by Customer
Always use these guys from now on get a great price and service
08/07/21 by Chris
Superb service, first time I have used ParcelMonkey. Previously used another online company. This was so easy to use with zero glitches, you jow have our business moving forward - thanks
08/07/21 by dsigns
Everything worked a dream.
08/07/21 by Pete Spencer
Great service good to receive photo of item on doorstep as proof of receipt
08/07/21 by Customer
I wrote a previous review regarding my experience using parcel monkey. Their response to that review was to lie and yet again, palm me off. They have also stopped me from replying to their messages on their online messaging service. I will be pursuing this further with trading standards, under terms of the sales, goods and services act 1982. The item that was shipped by them was broken beyond repair. They reluctantly paid out for the cost of the item (was insured) but have refused to pay back the shipping cost. So I have to pay again through absolutely no fault of my own. How is this right?? And in-line with the sales, goods and services act 1982?? I should not have to spend more of my own money to make it right with my customer. Parcel monkey’s customer services and system is a total joke. As I said in my last review; DO NOT USE.
08/07/21 by Edward Hodgkinson
Excellent service , safe and sound .
Efficiently on time .
Loved it ..strongly recommend
08/07/21 by Dr Thomas Mottacki
Very good service, have used a few times now.
08/07/21 by Customer
Very efficient and fast Service.
08/07/21 by Jennings
Will never use again , never ever ever , my parcel keep showing in transit for nearly two weeks , I think it’s lost but they never admit that !!! Sent gifts to my nephews , teach me to go to monkey businesses , it’s exactly what it says , monkey business , and you can’t contact theme , no phone , no email , just useless chat that tell you every time your parcel is in its way !!! Yea it’s called trolling .
08/07/21 by Gerard
Easy to use, excellent service. more flexible and efficient than other companys I have used.
08/07/21 by JOHN Mac
Very easy set up.
08/07/21 by Customer
Sent a £200 speaker as a return now you’ve damaged it in transit and the company won’t repair because you’ve damaged it so now I’m £200 down
08/07/21 by Ricky Shaw
Beyond awful service. We sent a door back five days ago. Today it returned back to us, with no reason why. And the door was ripped of all packaging and danged beyond return! Please can someone explain why weve paid £40 for a door to be sent back to us and damaged beyond what I thought possible!
07/07/21 by Customer
Booking the collection on line was simple and there was very helpful advice on packing up the parcel for delivery.
The parcels was collected within the time-slot provided, so a very easy process.
The parcels arrived safely at the destination.
07/07/21 by MH
Really easy to use. Saved over £11 compared to just going to the post office and using parcel force.
Used DHL and had a text message advising of 1 hour collection slot. All delivered safe and sound. Thank you Parcel Monkey!!
07/07/21 by Julia Hughes
So easy to send a parcel, got it collected so no need to try and get to a post office fantastic service
07/07/21 by Scott Cuthbert
Good price and super easy to drop off.
07/07/21 by James Richardson
Good service and quick
07/07/21 by customer sue
Parcel Monkey have been great on the last 4 items sent and received ; service and cost ; excellent.
Would recommend them
07/07/21 by Charles
VERY DISHONEST COMPANY Booked a small ebay purchase with a Trusted Courier Called Parcel Monkey recommended to us from an Int ernational Company 10 years ago. We have always liked P/M and indeed gave them a good review some years ago. However they have sided with a dishonest company DPD They have given us the run a round but for the sake of £14 plus the loss of our Sale of £35 they have lost us and Dr Helen Rainbow Bridge Cat Sanctuary Charity only to find my package arrived back with no exp. Contacted DPD who gave me no info but asked me to contact Third Party . When cornered they came up with a untrue exp of all that was not supplied. We have used DPD for over 10 years even taking in packs for neighbours . No more this is a very dishonest company in my opinion. If you do choose a comparison web site my advise as a Justice of the Peace and former Magistrate is choose Royal Mail /Parcel Force as they have a dedicated complaints procedure unlike most Courier Companies It may cost a bit more but peace of mind with compensation at the end is worth it . As per the carrier, your parcels were returned back as the invoice was missing the following details We would now never recommend Parcel Monkey as we feel so betrayed by a Company up till now a trusted source Missing contents description (CNT) Not true Missing/invalid invoice currency (CUR) Missing/invalid invoice value (INV) (Supplied with extra Insurance taken out) Missing terms of delivery (TRM) ? Missing product description (PDD) (Fully supplied) Missing product item origin (PIO)( UK SUPPLIED) Missing/invalid product weights (PWT) (1 KILO SUPPLIED) Missing/invalid product commodity code (PHC) ? Missing/invalid product quantity (PQT)( 1 Supplied) Missing/invalid product value (PVL) Supplied Missing shipper invoice details (SDT) Missing export reason (ERN)( Private Ebay Sale) Missing/invalid invoice type (IVT) Fr Anthony Rainbow Bridge Cat Sanctuary
07/07/21 by Fr Anthony