We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
Easy site to navigate. Saved me having to compare parcel rates from individual companies. I was happy with the choice I made.
06/09/26 by Stephen G
Uk to Japan under a week impressive
06/09/26 by David Lindop
Always first class service from you guys...
05/09/26 by Lee
While parcel monkey themselves were great PARCELFORCE were shocking !3 boxes posted with belongings to start uni on 1st sep 26 on a 48hr delivery, sitting here on the 5th with 3 boxes still not delivered and we were to fly home tomorrow leaving a young girl on her own with no belongings in a strange city ! PARCELFORCE disgraceful
05/09/26 by paul
Choice of delivery company, good price and delivered on time. A1
05/09/26 by AC, West Sussex
Very fast delivery and up to date information as the parcel is transported. Keep up the good work
05/09/26 by Ejiro
Possibly the worst customer service experience I’ve had with a service provider. They are the B2C front end that subcontracts to B2B delivery service providers (ie DX). As such there is: A) the front end consumer aspect you will interact is via buying the service, tracking updates and their ‘live chat’ service for if there are issues. B) the backend ‘partnership’ team who should be in communication with the selected / B2B courier service providers. However parcel monkey: - do not respond to the courier providers when contacted by them needing instruction, or by the consumer when information is needed (this was evidenced as I eventually got hold of the B2B courier provider to find out what was going on and they gave me all the details of the issue). It is either silence or generic “sorry for the inconvenience” via Parcel Monkey’s ‘live chat’ (which isn’t live btw - it’s more like a 1:1 message board you need to post to and wait for oan answer from) - willfully (and I suspect by training) ignore any questions from the consumer when there is an issue about next steps or requests to resolve (even when I was able to provide exactly the details in question and what they needed to do as the contractual ‘sender’ as per the B2B providers agreement with them, based on information from the actual courier service providers as the provider can not resolve directly with the consumer due to their agreements) - ignore any questions raised about compensation as the service provider contracted by the consumer (even when the parcel is now 20 days overdue and stuck at the courier’s depot and being sent back to the pick up point as now damaged as per photos the courier provider has sent to Parcel monkey) - don’t monitor at all the status of the service you have purchased from them as the consumer. It was all required to be initiated by me as the consumer. They themselves had no idea via their tracking what had happened and would not respond to me as the consumer with an answer as to why they were ignoring the B2B providers service team who was contacting them (and giving me the information when I managed to get hold of the courier service via a phone call). Never use this service - when it works I’m sure it is fine (because Parcel monkey isn’t really needing to be involved). However when / if something goes wrong they have neither the processes in place or the inclination to resolve.
05/09/26 by Mila
Absolutely excellent, instant comparison, easy to use, find prices, and pay, brilliant thank you so much
05/09/26 by paul gelder
Great fast service
04/09/26 by Customer
Easy and reliable service every time
04/09/26 by BL
Grat service! easy ordering process, we send orders out with tight deadlins, Parcel Monkey never let us down.
04/09/26 by Stephen Iles
EASY TO USE & GREAT VALUE.
03/09/26 by Steve Best
I booked a next day pre 10.00am service with Royal Mail (Parcelforce). I was not made aware of a 24 hour extra time because I had requested the parcel to be collected, had this been made clear I would not have chosen the service. This 24 hour delay meant I lost a full days work as it was my laptop that was being sent! Parcel Monkey should make it clear when using this service that 24 hours will be added.
03/09/26 by Carole Jones
Excellent service.Very easy to find the right courier. Easy to use and excellent customer support if needed. I have used this company on several occasions and fully recommend
03/09/26 by Sharon Twidale
I needed assistance ASAP. Mafe Cruz sorted it, no fuss and Very friendly. would recommend
03/09/26 by Mr Jean paul Adams
Awful, I think the worst company I have ever dealt with. Delivery was late, and damaged, and after 1 MONTH they are still not sending the refund even after agreeing an amount....which took AGES!!! They are just scammers, the worst, most incompetent, useless scammers.
03/09/26 by Andrew Govan
The collection of my Parcel , transportation was superb , but the courier delivered it to my neighbour house 100 yards down the road. 126, not 128 , don’t understand why this mistake can happen more than once ,
02/09/26 by Brian Gilbert
Easy and quick
02/09/26 by Amanda Frost
Perfect every time. Since using them they have been bang on A+++++
02/09/26 by Customer
Interesting that my review is not visible.... From beginning of 2026. We had an horrible experience with PM . Quick : they act for you as the Shipper... So I cant deal with tax authorities cause I am not the Shipper. But PM is not doing anything after 1000x request to communicate with tax authorities. So WTF . Now I cant do anything and this company doesnt know how to. That your f* Job. Btw. 8 Out of 9 parcels are complete destroyed (DPD) and. I mean destroyed !!! And we paid extra insurance.... PM doesnt want to take the claim seriously - cause who in the world can provide bills from moving house, my jeans or expensive pan and pot destroyed. I said we estimate it on value over years... So sad . So sad.
02/09/26 by Mike
Had to resend due to improper customs declaration. Also delivery was delayed because they said we weren’t there, but no one ever came earlier. Finally came yesterday
01/09/26 by Jeff Barton
Easy to use no problem using Royal Mail
01/09/26 by Keith Pinson
Always great service from parcel monkey, can’t understand all the bad reviews. The best company to use to get courier right to your door
01/09/26 by AJH
Very easy process would definitely use this service again
01/09/26 by Carol
Easy to book, reasonably priced and parcel arrived as expected.
01/09/26 by customer
Great, efficient service
31/08/26 by Helen Cass
I paid extra for guaranteed delivery of documents to the USA, documents went AWOL, Parcel Monkey was informed, It was meant to be a 10 day investigation. I chased several times for an update and refund from them and got zero response or updates on the whereabouts of my parcel. Its been a month now and still no update from them. The courier company in question returned my parcel back to me several weeks later, with all labels removed,stained watermarks on the envelope, in addition, the envelope had been driven over several times with dirty tyre tracks all over the back of the envelope, and still no response or refund from Parcel Monkey for a service that was meant to be guaranteed delivery. No customer service phone number to escalate complaints, everything done via the online portal message box. I had to pay extra to redo the documents and reship back to the USA so twice the expense of what was meant to be guaranteed delivery. Shameful service
31/08/26 by Liana
Parcel Monkey badge funding the right postal option for my requirements simple and straight forward.
30/08/26 by Catweasle
Excellent NO MONKEY BUSINESS Delivered with a smile...
30/08/26 by jon
The end to end process is poor. Booking the collection with Parcel Monkey UK was straightforward and worked as expected. However, for my package return it soon became clear the integration with the partner courier I chose (Parcel Force) was non existent. My impression is that Parcel Monkey UK absolved themselves of responsibility for providing reasonably frequent progress updates to me. Its possible and probable that theyre working on an assumption that the couriers tracking system would be doing this. It is not, it is utter confusion, a melay of terminologies (order & collections interchange), different order numbers, tracking numbers, different systems. A mess! It was so frustrating and a horrible experience until the item was collected (on time). Inconclusive, they (both) knew what they were doing, but (both) need to recognise who their customer is (me on this occasion) and together implement a process with the ultimate end customer (me) at its heart.
30/08/26 by Ian Stevens
Easy to use, great prices and fast performance
30/08/26 by Fazzi
It was easy to fill in the form for parcel collection.
The website was easy to use and straightforward
29/08/26 by Sandy Fitzgerald
Excellent service with a good selection of companies to choose from
29/08/26 by Tina Croft
You picked up the parcel and delivered and kept informed all the way . Thank you.
29/08/26 by Wendy Roberts
Good value and efficient and reliable delivery.
28/08/26 by Mo
Easy to follow instruction great service
28/08/26 by Mark Waddington
Quick and easy to book. Arrived in the time slot said.
28/08/26 by Lisa Dickson
This is the first time I have had an issue with delivery and an item arrived damaged, however I have found ParcelMonkey infuriating and obstructive to deal with. I have had no response to the last 3 messages and so the claim has gone no where. There is also an issue with the website so my browser blocks access reporting that there is malware on the website. This has delayed me accessing the site, and despite reporting the issue, there has been no contact.
28/08/26 by The Shed man
First time sent a package to Australia and used the help messenger for assistance as wasn’t sure on codes to used
Made things so much easier .
Parcel arrived on time
27/08/26 by jon woodford
I tried to place this order twice. Both times, payment was taken, but the seller later gave me different reasons why they couldn’t fulfill the order and said they would issue a refund. I still haven’t received either refund, and I’m now $400+ out of pocket.
27/08/26 by CJ
