We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,973 reviews.
Although purchasing on the website went well, the FedEx terminals did not work in the shop. I tried 5 in total. Eventually I found one working and although paid for next day delivery, did not arrive until 4 days later. Very disappointed in service.
16/11/25 by J Winkles
Avoid this Company! They provided a list of shops to drop my parcel for a courier service, the first 3 shops i tried told me they did not provide the service for years! Parcel monkey agreed to to refund me but did not!. The Name suits them!
16/11/25 by John Ohara
No parcel has arrived
16/11/25 by Recipient
Thank you for your message. I’ve been informed that my claim will not be settled, but no explanation has been provided. The parcel has now been missing for over a month, I request that my parcel is also found and delivered and I would prefer this over compensation, if you do need more documents please let me know, as I have provided it all on your site. Before I consider any further action, please can you confirm the following: What specific reason was used to decline the claim? What evidence or information was relied upon to make this decision? Has a full investigation been completed with the courier, and if so, what was their final conclusion? Is there any additional information you require from me for the claim to be reconsidered? I would appreciate a clear written response to these points within 5 days If I do not receive a satisfactory explanation or resolution, I will have to review my next steps, including legal action to recover the value of the lost parcel.
15/11/25 by Val
Always an easy and reliable service, great price and no problems.
15/11/25 by Customer
Not my address delivered to.. totally baffled and confused.. still waiting on my order ????
15/11/25 by Julie Gilroy
having taken extreem care in weighing and measuring the case and verifing the weight on parcel force scales and having allowed extra on the weight and dimensions when booking I am still charged two pounds and twenty pence for this item without any back up information from parcelmonkey.
15/11/25 by Customer
The saga continues... After finally admitting they lost my package, 2 months after I sent it, they said the claims department will contact me so I could claim on my insurance I bought with them. Its been another 3 weeks since then and they have stopped replying to my messages. I feel like my only option is to contact trading standards. Absolutely disgraceful company.
15/11/25 by Fane Fonseka
Was kept up to date with parcel and delivery was no worries and parcel arrived in good condition
15/11/25 by Robert Pell
One of the box was completely broken from one side.
15/11/25 by Customer
get out of the game you are ****. Item not picked up and retailer left hanging too ... Shiite service.. Being put to loads of aggro over one delivery.
14/11/25 by Gary Miler
Really reasonable cost achieved
Your contact retained and have already recommended
Thank you
14/11/25 by Alsoon Tew
Karla Culla was effective and prompt
14/11/25 by Artsee
This parcel is still sitting here waiting to be uplifted a week later!!
14/11/25 by Wallace Caravans
Easy to use, fast and reliable service to find the right courier at the right price for the neccesary time frame. Easy to book, pay and arrange collection or drop offs. And always reliable so far. Highly recommended!
14/11/25 by Soheyl
All good thank you for the delivery
14/11/25 by Norman Wright
I chose the InPost option, but I had to contact Parcel Monkey via chat to get the QR code. I shouldn’t need to do that, as you would expect the process to be automated.
Regarding the parcel dimensions, it’s confusing because the fields aren’t clearly labelled as length, width, and depth. The form could be made much more user-friendly.
13/11/25 by Mustafa Muflehi
So easy to process
13/11/25 by Joy Young
Parcel collected efficiently and arrived in the US very quickly.
13/11/25 by Mrs Donna Wilkinson
On printing the postage label it would only print in A4 size
13/11/25 by Guest
Very well organised site and a great user experience. Used several times and just gets easier.
13/11/25 by Gareth Rich
First class service! Used numerous times over the years sending parcels to my daughter in Australia and the parcels have always arrived perfectly and very quickly.
13/11/25 by Paula Footman
Based on a single use, seems to work well. Its nice to have price comparisons and the booking process was seamless. Package delivered by UPS successfully.
13/11/25 by Customer
All very good thank you
13/11/25 by Eric Parsons
Excellent service and very good costs.
12/11/25 by Mr. Leslie White
Very Very Poor irresponsible and unprofessional behavior I have torescheduled my parcel since 6 days ago but hadnt been collected yet Never recommended
12/11/25 by Customer
My 24 hrs drop off parcel took one wk to be delivered instead of next day, and it was going to Africa for the wedding and did miss the departure date, l was not happy at all.
12/11/25 by Customer
Parcel arrived damaged beyond repair
12/11/25 by Darren Shepherd
Parcels arrived in great condition from a courier .parcelforce 24 service and it took 36 hrs to be picked up and another 72 hrs to be delivered . Not parcel monkeys fault but the parcel forces . Been told this is usually the case and live tracking isn’t accurate at all as as it was delivered it was saying it’s still at Leeds depot 1 hr away from where I live ! For £105 I could have walked it from Aberdeen quicker tbh
12/11/25 by Kevin Ansell
Amazing service, but it would have been good to have known that my son would have to pay in the States a charge for the parcel. Maybe you didn’t know they had to. Please find out as it was a birthday present for my 7 year old grandson. I will use you again.
12/11/25 by Petrina Pugh
Amazing service
12/11/25 by Recipient
From collecting to delivery was the service you promised me. Excellant!
12/11/25 by PHILLIP BENTLEY
They did there job as i would expect them to do.
12/11/25 by Derek Scott
Excellent service..fast reliable and returned next day as I wasnt home to accept delivery..
12/11/25 by Trassa Ni Aonghusa
Another amazing service by Parcel Monkey - so satisfying to have found The One.
12/11/25 by Customer
First of all it was a nightmare trying to book. It wouldn’t / couldn’t find the address. I had to put it all in manually heaps of times. It wouldn’t let me pay. I tried about 6 times and each time had to put all the details back in which took ages. I gave up and tried the next day and it worked. Also I chose an option which required a printer by mistake and could not see a way to change this. So I had to find a printer for the label instead of being able to change it easily to print in shop. Then, this may not be the fault of parcel monkey to be fair. I dropped off the parcel on the 6th and it was then not collected by dpd until the 11th. It still has not been delivered and it’s now the 12th. Have used parcel monkey in the past and found it a good way to get the best shipping option but not impressed this time I’m afraid.
12/11/25 by Kerri Wright
Okay, so I sent a big parcel of magazines to a customer, and the customer didnt receive them. I tried tracking and it appears they were returned to the depot by Parcel Force. I sent Parcel Monkey a complaint and they just were not interested in replying. Or their robots werent. I deal with another courier a lot and they are always friendly and contactable by phone. Good luck in trying to speak to Parcel Monkeys on the phone, or even getting a reply from them. Abysmal service. If a parcel is amaged, why does it take so long to return it to me, almost three weeks as it stands. Now when I click on their tracking I get a Forbidden message, Absolute rubbish. Parcel Hero for me from now on.
12/11/25 by Allan
An attempt was made (by ParcelForce) to deliver the three large, heavy parcels without any notice that they would be coming. A card was left through the door and I used the details on that to schedule another delivery two or three days later. This was confirmed by ParcelForce but the parcels were delivered the next day - in fact they were simply left on the drive behind a car as we were not in. Despite their weight, our neighbour then took them in to secure them for us.
11/11/25 by AF
Amazing service. Highly recommend
11/11/25 by jayne wade
Web site Could be a little less complicated but we use regularly
11/11/25 by Alan Croucher
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