We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,101 reviews.
Another successful delivery through parcel monkey.
01/12/25 by Mr Paul Kent
Whilst I was happy with the service and price from booking with Parcel Monkey I have been very very disappointed with the "next day" parcel delivery by Fedex. I dropped the parcel on Tuesday, 25th @ 10.51am to be assured it would be collected that day. No such luck but collected the next day and not delivered until Monday 1st December. I will be giving very serious consideration about not using this courier again.
01/12/25 by Customer Bob D.
So fast and my package was in good condition. Very happy.
01/12/25 by Wendy
Goods were delivered next day
Thanks
01/12/25 by AAAA
It was quick and safe delivery. Thank you x
01/12/25 by Faiza Gul
Cheapest price for sending a parcel to the US; dropped off Monday pm and arrive by midday on Wednesday.
01/12/25 by Lynd L
Unreliable service and constant delays Booked a collection with Parcel Monkey and the courier failed to show up multiple times. No proper explanation, no real support, and everything kept getting postponed. I eventually had to cancel the service because it was causing serious delays to my shipment. Very poor and unreliable service.
01/12/25 by Gino
I had a problem with the parcel label, Id put the delivery address instead of recipients name and paid for for delivery so couldnt alter it, Mafe Cruz the Parcel Monkey agent cancelled the order for me within 12 minutes of contacting them on Live Chat.
01/12/25 by Jan
so much cheaper and easier than any other provider
I have saved so much money!
01/12/25 by Ms Conway
Brilliant as ususl
01/12/25 by Wendy Chivers
Fantastic. It was a pleasure to deal with you
01/12/25 by MISS ANNA KOZAK
Fairly easy to organise thank you.
01/12/25 by Customer
Excellent service will use them again
30/11/25 by Mr Robert Batty
Sent a parcel to Japan, best service I’ve used yet. Arrived as stated, good tracking info. Very pleased with service.
30/11/25 by Yvonne Sheen
My parcel as still not arrived
30/11/25 by janette
I had to take the parcel ( which was quite heavy) to 2 depots as the first refused to take heavy parcels I was not informed that it had arrived so Ibtracked it and found it had been delivered 5 days previously. I then contacted the supplier about a refund but they said they had no record of it and asked for the tracking number. I had already discarded it This situation is ongoing
30/11/25 by Mrs Kay Wells
Urgent Parcel not delivered when scheduled and no info on whether it would ever be delivered.
Eventually a postman turned up and apologised for being sick on the day of delivery so all’s well in the end
30/11/25 by Judith
Everything worked perfectly
29/11/25 by Mr Sutton
Easy to organise and book
29/11/25 by Mr Gordon Walker
Very poor communication with no effort to address my predicament. I experienced 3 failed consignment collections with no explanation and no confirmation from PM on any particular day that that the courier was going show up. Parcel Monkey is a "middle man" and as such unable to communicate with the courier services they engage. The only action their "report a problem (help!) desk" can take is to reschedule (after they realise that collection has failed) As a result I lost confidence that PM would provide the service they had contracted to perform. I lodged a complaint on the help desk. No reply. Hence I am writing this review. Instead, I went direct to a courier and the consignment was collected the next day
29/11/25 by Mike Blex
Very Easy No Problems
29/11/25 by Ann Norman
Parcel delayed due to been sent to different Depot
29/11/25 by Mr Robert Hall
Parcel delayed due to been sent to different Depot
29/11/25 by Mr Robert Hall
Competitive price
Our package arrived in Dubai in under 48 hours!
29/11/25 by Fran
Got charged £12 afterwards for supposedly size or weight of sent parcel was longer than declared. Parcel was measured and weighted precisely just to avoid this bull****. Repeated replies to the email notifying me of the excess charge are ignored. Will never use or recommend these crooks.
28/11/25 by Vasilis Tsioumanis
Wanted to ship to Guernsey. Parcel Monkey take your payment and then say “there’s a problem with your order”. No means of phoning them. Raise a ticket and get zero response. Useless and fraudulent.
28/11/25 by Danish Dave
Absolutely amazing as usual, always use Parcel Monkey, my parents sent me 2 boxes cost over £250, same size and weight with Parcel Monkey was £60 and got here 3 weeks quicker
28/11/25 by Customer
Great value! Good company!
28/11/25 by Jason Jackson
If i could rate zero i would, probably the worst experiance with a delivery ever, firstly DX didnt turn up to collect the parcel on time, then the driver turned up without the parcel at all, inacurate tracking, waiting in gor dayz because delivery was due. £50 for next day delivery!!!!!! Ten days it took! Awful
28/11/25 by Recipient
Parcel picked up on time and delivered safely and on time too. Good value for money.
27/11/25 by Matthew Ruprecht
Word of warning. If you get the email with "There was a problem in generating the shipping labels for your booking. We will look into in the issue and send you the labels via email. " Dont believe it. I waited until the day of the delivery for the email but ended up prompting them on chat. They then changed the delivery day to the next day. Not what you want and no one to talk to. Will try a different firm next time
27/11/25 by Roland Youngs
Fantastic!
Simple and easy to use, never lets me down!
27/11/25 by Consignment Express
My request was dealt with quickly and efficiently without any fuss
27/11/25 by Oakway Ltd
Kept up to date with progress of parcel.
27/11/25 by Anon
Used these a number of times.
99% of the time no issues. Really hard to get in touch with people if something out of the ordinary happens and the “computer says no”
27/11/25 by David Ellis
Great service would choose again
27/11/25 by Jacqueline
Made the whole process simple yet effective. No fuss or issues.
27/11/25 by Brian Willans
A very smooth process from start to finish and easy to follow instructions which is always very helpful.
27/11/25 by Mr Travers
Fast and reliable
26/11/25 by Customer
Avoid. Parcel arrived damaged to end destination, we paid extra for the damage insurance which was also a waste of time. We were then refused any form of compensation. Very disappointed.
26/11/25 by Daniel Centracchio
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