We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Excellent service. Very fast and secure.
Do as they say.No fault found. Keep it up.
28/05/25 by Tariq
The service was good and customer service is very helpful
27/05/25 by SD
Used Parcel Monkey / Parcelforce to send a £500 ramp via courier. It arrived to my recipient damaged and neither company were taking responsibility. Avoid both.
27/05/25 by Ed
It was easy and got to its final destination in good time and for a reasonable price
27/05/25 by yes
It was a efficient and reliable
27/05/25 by Tapiwa Mubatapasi
No hassle easy to use
27/05/25 by Irene McKnight
Quick and good service
27/05/25 by Patricia Skillen
Efficient way to find suitable courier. Collected as arranged.
27/05/25 by Caroline
Had a large heavy parcel to send. All I needed was its dimensions and weight and Parcel Monkey generated numerous prices from various couriers. Some had to be taken to a Post Office or local collection hub and others could be scheduled for home collection - The prices were very reasonable. Once I’d chosen the courier I was sent a confirmation email with labels to print - there were also No Print options available. I delivered the parcel to the hub and it was collected the same day and Parcel Monkey sent a tracking link which was very good. Excellent service and will be my first place to go when I next need to send a parcel.
27/05/25 by Ray Smith
Not received any complaints so delivery was good
27/05/25 by Customer terry
Easy to book, no printer required.
Super easy to book and a good price when compared to some other sites. Item was picked up and labels attached. Item arrived on time and with care. The item was very fragile and arrived without even a scratch on the box. Big thank you to Parcel Monkey and DX Couriers
27/05/25 by Mark Askew
Used this parcel courier several times to ship to France. The online booking experience is easy to navigate and with many options to choose which service is suitable for your needs and the option to have it collected from home, what’s not to like. Reliable , trackable and competitive prices.
27/05/25 by Customer - Greater Manchester
Easy to use format everything just went well
27/05/25 by Stephen cannon
Fast and all in good order
26/05/25 by Lydia
Easy to order and parcel picked up promptly by the courier
26/05/25 by Paul Harding
Package collected next day and delivered the following day. Easy to use booking system - and a great price
26/05/25 by Ken Olsen
Reliable service
26/05/25 by Mr Christopher Dalton
Excellent service, pick up exactly when arranged and speedy delivery.
26/05/25 by Marilyn Dewji
We received nothing and no correspondence from our emails looking for info on same
26/05/25 by Customer
Good service, wide range of couriers, for me, its very handy to use UPS or Evri and drop off at a local shop. My workshop is off the broken track and drivers leave us till last and often not at all, so dropping it off works well.
26/05/25 by Dave
It arrived safely in good shape!
26/05/25 by Susan Terry
Easy to use better than actual ups site. Used twice no issues. Will use again
26/05/25 by Alvis
Fantastic service , very reliable and good value
26/05/25 by chris
It was very, very easy to understand and use this service. Especially for a pensioner like myself who isnt very computer savvy.
Im so grateful that they collected the parcel as it was heavy.
It was delivered in the stated time.
All in all, its a GREAT service.
25/05/25 by Mrs Elinor
Very easy, great price . Thank you
25/05/25 by Alyson Gill
Service provided
25/05/25 by Dave E
The customer service telephone support was better than the service. The parcel arrived with all the wrapping shredded and the contents exposed and I paid £80 for the privilege.
25/05/25 by JM
1st time used, easy transaction. Thank you.
25/05/25 by david foat
Great price to send.
25/05/25 by Anonymous
Brilliant company when sending heavy items to uk and Europe, make it easy , I always check their rates first and usually they are best ,very pleased
25/05/25 by Customer
I recently used Parcel Monkey to send a parcel from Scotland to Southampton, and I’m very pleased with their service! The entire process was smooth, with next-day delivery executed flawlessly and real-time tracking that kept me updated every step of the way. The parcel arrived on time and in perfect condition. I highly recommend Parcel Monkey for their reliable, efficient service and excellent tracking system!
25/05/25 by Peter Oxley
Brilliant easy to use full instructions and good price
25/05/25 by Anthony Lee
It was made clear that package could be collected after 4pm. Collection was attempted early afternoon. This now means that I need to drop it off at drop off point which has caused immense inconvenience.
24/05/25 by Kamal Sall
These jackasses had no guts to reply back to a simple concern. They saved my card details and charged me 40-50% over and above my already charged courier even after providing all details (weight and measurement of the box). These frauds have loot my money. If they really needed money, could have begged me. I would have thrown these suckers few pennies, thats all they deserve.
24/05/25 by Sumalya Barman
Never used this service before but was rejected by another courier that said the item was too large at 7kg. So I was directed to parcel monkey courier service, the item was a motorcycle tyre ,I used the drop off service with no fuss the tyre was delivered in two days with full tracking from the collection point too being delivered, great service.
24/05/25 by Customer
Always reliable even when things don’t go to plan
23/05/25 by Mrs Wendy Bates
Easy to use website and great service
23/05/25 by Daisy May Biggins
Parcel Monkey completly failed to get in touch and get a response from Parcel Force over TWO DAYS. In the finish we, in desperation, got in touch with Parcel force and sorted the missed delivery problem in 5 Minuits!!!!!! Also, if something goes wrong with a delivery PM are only open to 5 and start at 8. The courier companies can be contacted from 8 in the morning till 6 at least. Working with texts all the time is not the best way to contact courier customer services Qverall, a very poor operation and we STILL havent heard back from Parcel Monkey!! and the time now 0700 Friday 12-05-2025 so we wont hear anything until after the Bank Holiday IF were lucky. The basic rule of marketing IS Making it easier for the customer to buy. In all respects failed on this occasion!!!
23/05/25 by VINTAGE CRATES
Parcel not delivered by Parcel force. Parcel force said they could not help as parcel monkey had given a different sent from address than mine. So for security to go back to Parcel Monkey. Who were useless. Lost parcel. Lost cost of sending back through parcel monkey . Lost refund of goods. I had tracking number etc but no one would help will never use again . Peanuts = monkeys.
23/05/25 by Emma Hewitt
Easy to use site. Parcel Monkey gives all the information needed to make an informed decision about comparable service providers.
They cater for seemingly every variable and show every service that meets your specific parcel transport needs.
23/05/25 by Thomas Lewis
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