We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 189,440 reviews.
all went well, thank you
11/02/19 by richard lewis
It was a total disappointment doing business with parcel monkey. I booked a DPD Pickup Classic service on 17/01/19 from parcel monkey, which promised delivery within 3-6 days. After sending the parcel I used to track it every day. When i saw on DPD website the proposed delivery is on 29/01/19 I contacted parcel monkey and they couldn’t give me a proper reply. I contacted them many times after that they couldn’t give an answer for why the parcel is being late. I have send this parcel for a special occasion and I missed it. The parcel reached only on 29/01/19 so, I asked for compensation. They said as per their records the parcel was only 2 days late and they couldn’t give any compensation. Any one who knows to count can easily understand that it’s not just 2 days late.
11/02/19 by Midhun
First class service
11/02/19 by Andrew
Really good. Collected and delivered on time.
11/02/19 by Clarebpj
Very good easy to use.Sensible lay out.
11/02/19 by peter chapman
Did exactly what the monkey said it would.
11/02/19 by Miss Kathryn Scanlan
Parcel Monkey has always had the best prices on parcels going to international destinations. Also, they have many options to choose from in terms on carrier.
11/02/19 by Po Chu Lee
Quick, efficient and safely delivered
11/02/19 by Mrs Michelle Forbes
Always use parcel monkey and they havnt let me down yet .
11/02/19 by customer
Easy to use will use again
11/02/19 by Glenis Allen
good job,,,,,,,,credit where credit is due....
11/02/19 by Damian
on time, easy to use, not overcharged. very pleased.
11/02/19 by Linda Reid
Having listed to items on an internet auction site I was only able to generate one postage label.
Turned to Parcel. Monkey as Ive used them in the past and one again top rate service.
I was able to get next day delivery with Royal Mail for the price the auction site was quoting for 3-4 day delivery.
Absolutely brilliant service once again.????
11/02/19 by Matlot Man
Able to view the price on line and choose the correct delivery for the parcel to Belgium with information regarding contents and cover
11/02/19 by Lel
Great company. Delivery handled smoothly.
11/02/19 by Tara Garde
A very smooth operation from parcel collection to delivery within the time promised and all for a reasonable price.
11/02/19 by Customer
Parcelmonkey offer DHL as an option. I sent a parcel by next day delivery yet they managed to ‘lose’ it between 00.00 and 08.40. I am now hanging around waiting for them to ‘look’ for it, which could take up to 21 days! Meanwhile my customer is waiting, so I have to make his order again because he needs it for his line of work. Be warned, don’t send anything important or valuable with DHL! On the same day I had booked through Parcelmonkey a parcel to be collected by DPD to go to the USA. That was delivered promptly and without issue, hence the 3 stars. Come on Parcelmonkey, ditch DHL until they get their act together!
11/02/19 by Linda Reece
Very bad service they sent it with dpd.I got told they will delivery it to the sender but in the end they dropped me an email asking me to send someone to collect it. Ive sent it to my auntie she lives on her own and she is is old 75y old.when I asked for help no one wanted to help me.
11/02/19 by Customer
Always a good service
11/02/19 by Mick Hersey
I sent a parcel to Bangladesh in August 2018. There was some issue in customs and I asked my parcel back. In October I was asked to wait for confirmation. Now its Feb 2019. Every time I contact parcel monkey they tell me they are chasing the courier service and will let me know whenever there is an update. I have not heard back from them a single time. Is this acceptable ? The parcel is worth 200 pounds and I have even protected the value with extra cost.
11/02/19 by Anindya
Parcel delivery to Norway
Easy to use service highly recommend it- Ive used it several times n ow and no issues. :)
11/02/19 by Customer
TV was broken upon delivery. Provided details of a claim and they rejected it saying the packaging wasnt acceptable, despite it being packed in the same packaging as it came from the manufacturer/reseller!
11/02/19 by Gavin Race
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
11/02/19 by Kamil Kierzek
Having paid for my parcel to be delivered overseas, I was surprised a week later to be charged an additional £11 due to me submitting incorrect parcel weight / dimensions. Absolutely certain that I was correct, I fought my case and luckily had proof that I was right. Eventually I had the money refunded but no apology. In fairness, the incorrect charge was the result of Parcelforces error, not Parcelmonkey themselves, but it was very obvious that it was a mistake (PF were arguing that they measured the length as twice the width, but the image that Parcelforce took of the parcel as it passed through their system showed it was clearly a square parcel!). I still had to wait a couple of weeks while Parcelforce investigated, and also had to go to the trouble of asking the recipient to photograph the parcel alongside a tape measure. Utterly ridiculous and makes me wonder how many other people get served these extra charges!
11/02/19 by Unhappy Customer
The driver came on time. Was very polite and helpful. Excellent service.. Will definitely be using again
11/02/19 by Sana
If your parcel gets delivered then great. If it doesnt, then expect NO help from parcel monkey. All you get is we are chasing with the courier, and youll be ignored for a few days. Then you have to remind them and you get yes we are still chasing. This is not the only shipment I have had issues with. I now have zero trust in parcel monkey and will never ever use them again to send a parcel.
11/02/19 by Louise
Usual easy collection process once I manage to get on the website
11/02/19 by Geoff Spence
Youve redeemed yourself! Last time I ordered a Parcelforce courier via Parcel Monkey, the courier didnt turn up. However, this time all went to plan and the service worked perfectly.
11/02/19 by Anne Holland
Excellent experience. Used DHL next day service at a very reasonable price.
11/02/19 by Martin Smith
Went like a dream. Needed a courier for E Bay purchase. I did not want to bother the Distant seller with having to print a label so chose Parcel Force who s driver provides a label. Their direct quote was around £60. Booked them through Parcel Monkey and got it for about £11.
Next day pick up and next day delivery. No problem whatsoever. Did not use other couriers as their customer service is almost non existence. Parcel Force answered the phone quickly and were very helpful.
Would use again
10/02/19 by Harold Webster
Brilliant service. Very quick and good prices as well. Highly recommended!
10/02/19 by Maggie
Absolutely shocking service. Delayed delivery of the item by 11 days, it arrived damaged, then had to fight for a refund and compensation of the item value. They kept asking me for evidence which I had already issued and took 5 days to reply to all correspondence via email!
10/02/19 by Ellis James Lake
Used ParcelMonkey a few times to send large parcels to family in Italy. Very reasonably priced, excellent communication and parcel has always arrived within the specified time. 3 - 5 working days from the UK to Italy. The only one problem (i’d Put the address wrong) was sorted easily.
10/02/19 by Hellen Dunne
Never had a problem, always a great service.
10/02/19 by A. B. S.
Our package was delivered on time so from that point of view no complaints. They were also the cheapest option I could find. May be worth trying to establish if you will be charged duty/tax for importing goods. Whilst this is not something in parcel monkeys control I felt they could have called this out more. We were charged £120 tax on top of postage to receive the parcel. (2 suits) Although they offer “live chat” I would have preferred to talk to someone on the phone however I was unable to find a number to reach them.
10/02/19 by Allan Smith
Good value and got the parcel there is a week. Good service at a good price. I will use it again, for sure!
10/02/19 by Jane Essex
Used many times. No fuss. Great service.
10/02/19 by Customer
Very quick delivery
10/02/19 by Customer
Fast delivery all the time
10/02/19 by Customer
Brilliant service - parcel collected first thing no hassle - certainly use again.
10/02/19 by Paula