We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,657 reviews.
My parcel was returned to my house due to there being an item that could not internationally ship. The package returned to me with the majority of items missing, and ripped Chistmas wrapping on the remaining items! Clearly people at the depot had seen a returned parcel and decided to take what they wanted from it as a Christmas bonus. Terrible customer service, no compensation, and takes >24hrs to respond to every message. Never will use again - shocking experience
17/02/20 by Rhys Bell
very good for local deleveries, internation deleveries are a bit of mess. I had to pay more than the original price of the parcel at the end. Never had that issue with Royal mail.
17/02/20 by Customer
Good value for a reliable service with quality couriers
17/02/20 by Mr Fletcher
Perfect service
17/02/20 by Customer
Parcel monkey has been a god send. The delivery companies on the other hand can be a pain in the a-hole. Trust parcel monkey but dont blame them if your parcel is delayed and always check the service options before selecting.
17/02/20 by Customer
Cross checked rate given with Parcel Force and saved about £50 with Parcel Monkey to Australia.
Everything worked well.
17/02/20 by James Salmon
Regular updates for both collection and delivery times. 24hours from Suffolk to Normandy, France! Fantastic as usual
17/02/20 by Nick Fairs
Excellent customer service - many thanks !
17/02/20 by Anne
DPD were my couriers, and as usual they were excellent from start to finish. A very poliste and pleasant young man loaded my crates and boxes onto the van on the Monday lunchtime and they werre delivered safely on Wednesday morning to thir final destination in the South of France. I was updated all the way. You cant beat that for service. Much quicker than Royal Mails internal post!
17/02/20 by Sheila P
I am still unable to locate my parcel although I have been told this should be delivered within 3-4 days.
17/02/20 by Ramon
Everything has been great so far, we have an account with Parcelforce, this company is cheaper.
We have just had or first issue with parcel being returned, no fault of our own, lets see how the claim goes.
17/02/20 by Customer
your service is excellent. Thank you
17/02/20 by Customer
Thanks for your kindly help to delivery our parcel on time. Great job.
17/02/20 by ISABELLA WEATHERBY
Excellent service
Quick easy and much cheaper than Royal Mail
17/02/20 by MRS C CLARKE
Easy and fast to use
17/02/20 by Sonia
As always, delivery was on time, no hustle.
However, there was a small issue with receiving the label when booking the service but it was promptly corrected by customer service.
I will definitely use PM again.
Thank you.
17/02/20 by Ella Simon
Always Reliable
17/02/20 by Customer
Great and simple service to use
17/02/20 by Customer
My experience with Parcel Monkey has been positive overall, the only thing I would say is that it usually takes a couple of days longer than stated for parcels to reach their destination - this does not matter to me much though. Parcels so far always arrived safely, and thats the most important point!
17/02/20 by Ilse
Very easy to book and everything went very smoothly
17/02/20 by Robert Clark
The process was quick and easy, the package was picked up in a timely manner and delivered without issue.
17/02/20 by Stephen Forrest
Ordered something from Australia and everything went very smoothly
Very happy with this service
17/02/20 by JAMES GRIEVE
The service was even worse than bad, The parcel that was promised to to be delivered in 3-5 days took 10 and was broken into pieces, I paid £19 to have a present ruined.
17/02/20 by jean fowler
CAUTION!!!! This Company will rip you off!! THIS IS HOW THE SCAM WORKS -BE WARNED!!! When you make booking you have to tick a box agreeing to any extra charges that are levied!! This is the same as giving someone you do not know or trust, complete and free access to your credit card!! And believe me they WILL use it!! Once your package has been picked, and probably just after you have had it delivered, you get an email telling you that their “Laser” measured your package and found it was bigger than you declared, and that they are having to deduct a further 45 Pounds from your card!!! You cannot stop them!! And because you KNOW that you measured and weighed the case correctly before you sent it, you now know you have been ripped off, and if you trawl through previous reviews you will find how often this scam is used!! DO NOT USE THEM!! It is useless trying to get a refund because they will string you along saying they are still looking into it. We used them before, but after being ripped of with this scam, will NEVER EVER USE THEM AGAIN! Please check out previous bad reviews to see how often this happens!
17/02/20 by Shane O'Connor
Easy to drop off parcel to nearby location. Good choice of services and good prices
16/02/20 by Customer
Despite my initial collection date being missed due to error on Parcel Monkey or the carriers part, my parcel was collected promptly the following day and delivered internationally quickly. Very happy!
16/02/20 by DMRW
When it all goes well its an OK service. However when you have a parcel squashed and broken take note your insurance may well be worthless. They offered me only £150 of the total value even though it was insured for £600. Insurance which cost more than the shipping ..they dont play fair and blame anyone except the couriers, it was a 1 inch metal frame..how the hell they squashed it is beyond belief Taking court action to stop this nonsense, but could do without the hassle. They have been dragging it out since Oct last year.
16/02/20 by edith davies
I cant fault the service. A 17kg box sent from the UK to New Zealand in 7 days for a third of the price that Parcel Force wanted....and sent with Parcel Force International through Parcel Monkey. A large number of different sending options with top couriers like DHL and FedX. Easy and intuitive website. 5* rating from me and will definitely use again and recommend to others. Thank you.
16/02/20 by Andy
This is the third time I have booked the DPD pick up and delivery service through Parcel Monkey.Each time the boxes have been picked up as agreed and delivered as stated, three days later in Central Europe. An excellent and reliable service, and I will be using it again.
Thank you.
16/02/20 by Mike S
Very very good experience
16/02/20 by Customer
Always works really well for us. Simple to use and gives access to top named carriers. Just what our customers need and rarely goes wrong
Sapphire Products Limited
16/02/20 by JAMES
The site is very straightforward to use and easy to navigate. I placed my order for collection on the Sunday evening, it was collected on Monday and received in Germany on the Wednesday.
16/02/20 by Angela
Very easy to use, found the best prices for sending packages inside and outside the UK. Highly recommended
16/02/20 by Malcolm Harris
Paid for a 24 hour delivery and parcel was delivered in 48 hours!
16/02/20 by Customer
Very easy to arrange collection and delivery. Good prices and service was spot on! Would use again!
16/02/20 by Michelle Foley
Excellent service just came across it whilst browsing to post large furniture item to return, easy to navigate through and better price than posting own site. Would recommend and definitely use again. Constantly kept up to date with delivery details and can track from site with straight link.
16/02/20 by kimbojo
Very good service
16/02/20 by Elisabeth Abbott
Excellent service! Recommend and will use again thank you!
16/02/20 by A A Isherwood
Paid 15.00 for delivery of a parcel and didnt get collected, so changed to another paid even more and delivery late by days, complained to parcel monkey and were useless and didnt care and did nothing except throw their terms and conditions at me. They lose as wont ever use again and will be telling people to avoid this terrible company. happy to take your money but will wriggle out of any issue you have and do nothing to sort it out or even offer compensation after you pay guaranteed delivery and dont get it. I was conned and they clearly dont care ! avoid if you dont want upset and stress and want your parcel to be delivered !!!!
16/02/20 by DEBS M
Great result and pretty cheap. Sent two carboard boxes to Europe with dpd and they arrived after 3 days. Nothing to complain about.
16/02/20 by Sebastian Reitz
