We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 190,715 reviews.
Great company
31/03/19 by Lynn
Fast, traceable, no problems. I am using this service since 2015, always 100% satisfaction.
31/03/19 by Customer
All good thankyou
31/03/19 by william
Ease of use 10/10,Delivery time longer than quoted. Wasnt a problem in this instance thank fully
31/03/19 by Anita Hyde
Quick, efficient service, delivered on time.
31/03/19 by Tara Gool
Another parcel delivered as it should be. Due to the price and service Ill be back .
31/03/19 by Paul
Excellent service from booking to collection to drop off in France. Highly recommend and will definitely use Parcel Monkey again.
31/03/19 by Gaynor Pollard
fantastic service and very competitive A++++++
31/03/19 by D Bennett
Excellent! Highly recommended. Very fast international delivery at unbeatable price.
31/03/19 by Karin, Norwich
Good quick service
30/03/19 by Steve Costello
Saved money & time - an excellent service with a very user friendly website.
30/03/19 by Mrs S Lion
Once again delivered on time and with care, Thank you
30/03/19 by Customer Mr R Young
Great pricing and easy to use website
30/03/19 by David Luff
Quick and easy
30/03/19 by Customer deborah platt
I’ve still got the parcel as it wasn’t picked up or even pick up arrangements made. Took my money quick enough though.
30/03/19 by Customer
Easy service to use. You can track the parcel which arrived in 5 days. I will use it again.
30/03/19 by Giulia
I have always had good experience with parclemonkey but this time I was dissapointed, two parcels were collected and each was dropped at different days!
No explanation by parcelforce till I phoned them to be told that they had the other parcel in the hub and will be delivered the following day.
30/03/19 by Amina
Tracking number PM7031264 Please escalate to your manager. Tell them to see @Paulwilding1W, one useless “claim” online chat thread and one useless “customer service” online chat thread. Day 54 now. @ParcelMonkey are in breach of consumer law. Sorry that you have to do this pretend customer “service” job - you deserve better.
30/03/19 by Mr Wilding
After booking an international shipment from London Uk to Germany and dropping off the parcel at a drop-off point, the parcel was logged but not collected. It sat there for 6 days until I flagged this with them. The parcel was meant to arrive urgently within 3 days. The online chat service delivered little to no customer service as they are third party providers and every communication with the nominated courier company takes 24-28 hours to confirm. No assistance or sense of urgency from them even though they had failed miserably on delivering the service that was paid for. I will go direct with the courier firms from now on to get direct and more prompt assistance.
30/03/19 by Darren Dalton
I received an email stating I was being charged extra for my shipment as it was double the weight! My parcel was definitely 20kg as I have sent the same parcel before. Parcel monkey decided to charge me for 40kg! I would have needed assistance to lift a box that size if it were 40 kg. No way I made an error in weight having sent several of these shipments before. I have received no answer from their customer service since being charged. I wont use them again.
29/03/19 by Chris Mcg
Easy to use website. Great value for money. Delivered in the exact time as quoted.
29/03/19 by Customer
straightforward no hassle
29/03/19 by Skrarky McSkrarkface
I’ve always had excellent service from Parcelmonkey.
29/03/19 by Customer Mrs Molly E Nel
Fantastic and reliable service will be using again.
29/03/19 by Customer
A reasonable deal. Application form somewhat confusing, maybe due to need for a customs declaration.
29/03/19 by TCG
Very good choice of services. The one I chose delivered in timescale as promised. Very competitive price.
29/03/19 by Customer
Im so pleased...it only took 5 days...thanks
29/03/19 by Cal
Absolutely poor! I paid for extra insurance to ensure my parcel was fully covered. Parcel turned up damaged and unrepairable, refused to pay my insurance cover back after countless pictures showing evidence of the item and packaging. They never take any responsibility for anything but will quite happily take all the extra money. AVOID.
29/03/19 by Alfie
Easy no hassle pick up and delivery!
Will use again!
29/03/19 by Steve Hollingsworth
I have had a very good experience, I definitely would recommend parcel monkey. Very reliable, good pricing and also provides 1 hour time slot on the day !!!
29/03/19 by Chiara
Parcels arrived within a week some slight damaged but the contents were ok
29/03/19 by Customer
Iam not happy with the service.
29/03/19 by Customer
Sent a parcel overseas and despite the recipient providing all the requested paperwork for delivery, the courier company refused to deliver the parcel and I had to pay to get it back which took 1 month.
29/03/19 by Sam Sneed
All done as was promised.
29/03/19 by Eugen van Jaarsveld
ronseal they do exactly as it says on the tin ,good quote delivered when they say what more do you want ..
29/03/19 by Customer
No problems good service
29/03/19 by Alan
Excellent service, very fast! I will recommend this company!
29/03/19 by Customer
Absolutely superb, will use again no problem.
29/03/19 by Gary
Documents from UK to Singapore on a DPD 2-3 day service got collected Friday, tracking stated would be delivered Wednesday, actually got delivered on the Tuesday.
29/03/19 by Customer
Very easy process would use again
29/03/19 by Jackie Elworthy
