We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Sometimes parcels are too big to use drop off and so we ask for collection. Couriers always arrive so we are never let down a with other intermediaries. Good communication so we know exactly when parcels have arrived at their destinations. Parcel Monkey is our go to now for all parcels.
31/07/25 by Rajinder Singh Banga
I hadnt received my packing labels. I got in contact and Mafe Cruz sorted it within minutes.
31/07/25 by Georgia
This worked for me
All good and delivered on time
30/07/25 by Dug
Aadil the driver was superb. He was friendly and helpful. He did not complain about the large size of the parcel and was polite anf friendly. I really recommend his service and ask for him personally!!
30/07/25 by Dr M
Prompt - easy to use and took half the time the normal post takes to send a package to Greece.
30/07/25 by Customer
I dont know whether my parcel has been delivered. I have not received any notification whatsoever
30/07/25 by John
Excellent service
30/07/25 by Alison Lamb
Simple to order
Arrived on time
30/07/25 by Julie
Excellent service and price too
30/07/25 by richard
Everything was great
30/07/25 by Customer
Easy to do, parcel picked up when agreed,
Unfortunate that the firm you passed it onto, are nowhere near as professional ( Evri still haven’t delivered the parcel that they received from parcel monkey
29/07/25 by Heather Griffiths-Browne
Absolutely dreadful, I need to amend an address urgently and nobody has gotten back to me in almost 24 hours, theres no number to call or live chat... and they sell express couriers services (= urgent). Unbelievable. Im glad I paid using PayPal and could open a case with only a few clicks, hoping Ill get my money back so that I can book elsewhere more reliable.
29/07/25 by Felicia R.
Worked first time round and cheaper that PF
29/07/25 by Customer
I have sent my sons parcel via UPS using Parcel Monkey to the US - It is not made clear their website that there is high costs to pay to actually deliver the parcel in the usa for customs! so its cost me over £400 to send my son a framed pcture he had in UK before moving to states!! I will not use this company again
29/07/25 by suzanne Ling
So everything went really well until the people I sent the item to got intouch to tell me to speak with the insurers as the couriers had damaged the item and it was now beyond economical repair. I did this and gathered all the info to Parcel Monkey and filled in the various forms they sent but was told they would not be paying out. I argued this point and they requested I send pictures of the packing, which I did. When I further pestered them they asked for evidence of my payment for the item. Thankfully I am quite organised and could find this and sent that on. Well .... I am still waiting and have been told its with a higher management team. They have everything they need, I would have thought they had already made the decision they would be paying out, it was just the amount and so they requested proof of my payment - so having paid an extortionate amount for insurance I am left still waiting. It is unbelievably inadequate. Go Royal Mail or even Direct with Evri because this is madness.
29/07/25 by Lisa Valerie
Great choice of couriers & very competitive pricing. Love the buy again option as I send parcels regularly to the same customer.
29/07/25 by Chris
First class service, thank you.
29/07/25 by Mary-Clare Rodwell
Great on time delivery from pleasant driver
29/07/25 by Mr Stephen Nobbs
Alot of choices to suit your needs, easy to organise and effective.
28/07/25 by Andy A
All good would definitely recommend and use again
28/07/25 by Phillip Frith
Quick service
And great website
Very easy
28/07/25 by Customer Ali Larosi
Absolutely awful. Do not use this company. I bought 24h delivery on Monday, they collected it Tuesday evening. It is now Monday of the next week… it’s still not delivered. I tried to contact to complain on live chat and my chat keeps being cancelled and they won’t listen to me. Awful.
28/07/25 by Customer
Straight forward service at a better price than the same chosen carrier.
Quick to use once you have saved your address and payment details.
28/07/25 by Paul Bursnall
Was picked up as stated and delivered as stated .good service all round
28/07/25 by Anthony
Very easy to use and work with
28/07/25 by Trade Aluminium Ltd
On time as usual
28/07/25 by Carol Cooper
Easily booked on line and result positive
28/07/25 by Donald
Would not hesitate to use again, bought a large item on eBay, seller was prepared to wrap but I had to arrange courier for the item, tried several companies but kept getting rejected due to size or weight constraints. Parcel Monkey seemed to look promising as they searched many more options than I could come up with, they came back to me with the perfect service and I didnt require labels printed, the driver would provide them. Received a tracking number and followed the parcel on its journey from SE England to Scotland, perfect, now I know what to do next time.
28/07/25 by David Bone
Easy to use website and price is competitive, collection and delivery all on time
28/07/25 by HQ Salon Services
Fantastic value for money, collected and all safely delivered in less than 24 hrs. I added to my order for the next day and the guy gave me some useful tips about my packaging to make sure it arrived safely eg a plastic box, hence I wrapped it in strong plastic, used lots of sellotape and added bubble wrap to the corners!
28/07/25 by Joanne Sparrow
easy to use site, good prices, fast and easy pick up from home address, very fast delivery to the USA.
27/07/25 by raymonde s andrews
Great service my parcel arrived quickly and without damage. A great price to well done Parcel Monkey
27/07/25 by J Davis
Very Smooth Dealings, hassle free 5 stars
27/07/25 by Mourne Militaria
Helpful information znd advice. Easy to use. Efficient pick up and delivery.
27/07/25 by B.Dawson
Excellent service has always
26/07/25 by a hartley
will never use again, arranged for a certain day pick up they booked it for day before, trying to ge intouch with them is hard work, got another courier at much cheaper price who done it no problem,
26/07/25 by iain
easy and clear to use
26/07/25 by Ms Isabel
Many things, will use again
26/07/25 by Customer
patrcel was colected on time and delivered with no problems
25/07/25 by Leslie light
Parcel monkey was really good. Unfortunately parcel force tracing service is absolutely useless but the item was delivered fine
25/07/25 by Roy Miller
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