We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,947 reviews.
Top notch service. Super prices. 6 Star!!!
29/06/15
Sent 5 parcels with them using a next day service, 1 week later had 5 complaints about parcels not arriving. All arrived 4 days late and responses from parcel monkey customer service were appalling, first reply stated it was a 48 hour service not 24 as stated on there website and after explaining delivery was over double the 48hour mark even if that was the case and it clearly stated DX 24 hour delivery the response I got was we have told our It department to change the website! No compensation or refund.
29/06/15
very reliable would use again
29/06/15
Sent back an electric golf trolly which was picked up on the day it was requested ---excellent good service.
29/06/15
This was easy enough to arrange. The only minor criticism is that I would have liked a time slot for collection by parcelforce. They eventually arrived very late in the afternoon to pick up. Apart from that, an excellent service and I would highly recommend Parcel Monkey in future.
29/06/15
I booked my shipping last minute with Parcel Monkey as I was leaving uni halls within a few days and I needed my package to be picked up ASAP. All I packaged my stuff in was a doritos box from Sainsburys and a ton of brown tape. I didnt think that they were going to accept it as it was no where near their packaging guidelines but unbelievably a day after I got home the box arrived still in one piece and sealed. No damage to my stuff either!
Note: I shipped from Manchester to the Channel Islands.
29/06/15
Firstly, I cannot dispute the price for this service, however, I am not fully sure it was great value. I had 3 large heavy boxes to be collected and delivered. No time was given nor could it be selected which meant I had to get my friend (who happened to have the day off, thankfully) to stay in my house all day waiting for the collection men to take my neat and securely taped boxes. When the boxes arrived at their destination 22 hours later, they were in very poor condition! The boxes looked like they had just been thrown around the van. One of them looked like they had been ripped open. Everything was not in the neat packed style as I had sealed it in. It was like someone has routed through my boxes and moved everything around and turned upside down and back to front! Thankfully nothing was broken or damaged (not that I had many things in there that could have been). As I say, I cant argue with the price they charged me, but I would certainly hesitate to use this service again.
29/06/15
Really easy to use service - booked online, collected on time with courteous driver, tracked all the way and recipient contacted for delivery time in Spain. Really good service, very reasonable, why use the post office for sending anything abroad??
29/06/15
My parcel was being picked up on 25/6/15 which I still havent received. Will wait a couple more days if still not come will be wanting a refund.
29/06/15
Very good service
Just one problem I was not able to track my packet on parcel monkey or via service provider DPD. But as soon as I raised the issue I was sent a link which allowed me to check the progress of my parcel. Over all very pleased
29/06/15
Can view all the price and delivery date clearly and compare which is the best courier to choose.
29/06/15
Theres not really much to say here: ParcelMonkey performed exactly as I hoped it would. Id hunted around various shipping sites on my own and failed to find a good quote; ParcelMonkey instantly returned three that were acceptable - one of which I eventually used, with good results.
29/06/15
Will definitely use again if ever sending larger packages.
29/06/15
service is spot on
29/06/15
I have used parcel monkey earlier and found it very helpful.
One comment to add is that the parcel operator did mention that the notes supplied in pm site didnt receive by them and therefore not aware of the actual pickup time
29/06/15
Very good service fast delivery
28/06/15
SUPERB COURIER SERVICE.
THANK YOU
28/06/15
My luggages arrived in 3 days but broken cutted and they didnt want to refund me
28/06/15
Ive used them a few times now to deliver to Spain and to collect items Ive bought, never a problem so far.
28/06/15
Tried the individual companies & got very expensive quotes. Went to Parcelmonkey & got the same companies at a third of the cost. No problems at all, brilliant
28/06/15
Parcel was collected and arrived in USA 3 days later job done
28/06/15
Easy to book, collection and delivery smooth
28/06/15
Parcel monkey does exactly what it sez on the box . First class site first time ive used it and wow will never go back to the post office for parcel delivery again.
28/06/15
An easy to use an pay for service with a number of collection and drop off options to chose from. Great value and worth using time and time again.
28/06/15
Excellent service for excellent price! :)
28/06/15
Parcel collected first thing in the morning and apparently arrived safe and sound couple of days later. Seems very efficient
28/06/15
Perfect timing, cheap service, great!
28/06/15
Parcels delivered fast, sound and safe!
28/06/15
Paid for parcelforce24 but parcelforce48 was the actual delivery time.
28/06/15
Realy good service!
28/06/15
Easy to use would use again
28/06/15
Great value, cheapest price for parcelforce. Delivered very quickly and promptly. With good service.
27/06/15
Got a great price for DPD through parcelmonkey for two heavy speakers from the uk to ireland. Delivery was prompt, items in perfect condition and the email status updates along the way kept me notified every step of the way. Ill happily use parcelmonkey again.
27/06/15
I was very pleased with the service. Parcel was collected on time and got to the USA within 2-3 days and delivered to door. Im very pleased. Will definitely use this service again.
27/06/15
Very good service, boxes were picked up on time and delivered in 3 days
27/06/15
Excellent service will definitely use again
27/06/15
Both my parcels (around 50kg) arrived were collected within the day in the UK and were delivered 2 days later in France, completely undamaged. The price remained very competitive despite having paid for up to £700 insurance coverage. Extremely satisfied.
27/06/15
one of the boxes was damaged
27/06/15
Second parcel in this month NEVER collected. DX courier company RUBISH, no contact, info, nothing. AVOID, NEVER AGAIN, IVE PAID £78 FOR POOR SERVICE. AVOID MONKEY
26/06/15
Parcel Monkey is a fantastic site, Parcel Force is rubbish. They dont give you a time scale for the collection/delivery so you end up all day at home( I dont know why they bother on asking for the phone number). Booked Parcel Force 48 and the item was delivered in 72 hours instead :(( Poor service over the phone and the overall experience.
26/06/15
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