We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
Excellent service, well done, thank you.
02/05/15
First time user of Parcel Monkey and know it will not be the last. Simple, user friendly website and collection procedure. Not forgetting the very competitive price. The friendly, cheerful DX driver is an asset to the company. Many thanks.
02/05/15
Whilst the online booking was easy enough, it was impossible to get a response from either Parcel Monkey or DX, the carrier they had sub contracted to when the collection day had passed. No-one answered the DX customer service telephone number nor returned my voicemail. Appalling service. My wife was messed about waiting in for the collection. I have not yet had confirmation of delivery. Chose them due to the large size of my parcel but I wont be again.
02/05/15
Best price around, and claimed to be convenient in how quickly they came to pick up my parcels, but in reality didnt come on the day planned or any day for the next week. My parcel was waiting outside my house for a pick up for at least 7 days. Luckily my customer on eBay was understanding (she herself had recommended Parcel Monkey, perhaps foolishly in hindsight) but I shant be using them again.
02/05/15
Was really pleased with the service! My friend in the UK was to meet ParcelForce for my parcel pick up - unfortunately, hed been poorly and rearranged it with no hassle. They picked up on Wed and delivered to my door in Canada on Wednesday! Precious and sentimental item delivered with care and precision! Thank you!!
02/05/15
I have sent many parcels and everytime Parcelmonkey has delivered on time. Very reliable service, and worth every penny.
02/05/15
Few points that should be improved: - the address fields are really short and limited in terms of characters - when the address gets passed through to Dpd, it was very cut down from what I entered and I suprised the item was actually collected - the tracking number given wasnt recognised on the Dpd site, and yes it was the correct number I was checking
01/05/15
Great service. Came when stated, informed by email and text. Delivered to customer promptly. Only criticism is they delivery guy didnt leave a card to say parcel left with neighbour or mention it on tracking info but it was delivered.
01/05/15
Collection and delivery worked smoothly. Only suggested improvement would be to give a morning or afternoon collection time rather than having to wait in for a whole day (8 am - 6 pm). Will definitely use again.
01/05/15
very good indeed
01/05/15
First class got prior warning of 1hr window - Perfect!
01/05/15
No one came to collect the parcel at the day they supposed to, no one came the second day so I contacted customer services at 3pm , but they said no one will come today either. On day 3 the driver collected the parcel, and no one knew why the collection has been delayed.
01/05/15
Worst experience! Needed to send an immediate package, they were supposed to come collect I wanted to reschedule collection but no customer service other than sending a post to them? I even read the bad reviews but trusted them!it didnt work for me at all and I would never in my life recommend them
01/05/15
QUAALITY SERVICE AT LOW COST THANK YOU
01/05/15
Ive used Parcel Monkey a few times recently to ship some delicate musical instruments and their service has been great from start to finish.
Very well-priced, easy to book, fast delivery and most importantly, safe delivery!
Ill definitely keep on using Parcel Monkey.
01/05/15
Quick delivery and time stated
01/05/15
Didnt keep first appointment Driver of second appointment helpful, cheerful, pleasant.
01/05/15
Could not fault!
01/05/15
used Parclmonkey a number of times all good experiences, on this occasion waited for collection which did not happen twice, got charged for nothing being picked up and wanted me to pay again to get same item shipped.....will never use again.
01/05/15
I made a booking for a parcel collection giving 5 days notice. It was important to be collected on that day as it was the only day someone would be available to hand over the parcel to the courier. The courier, which was DX/Nightfreight failed to arrive and no contact was made to explain that there was to be no collection. The following day the excuse was the driver didnt have enough room to accommodate it . Why do I have to give dimensions of a parcel if this is not being considered when collecting consignments. The knock on effect of this failure is both costly to me and makes life difficult.
01/05/15
Easy, very speedy (48 hours door to door) at an excellent price.
Thank you!
01/05/15
Never knew of " Parcel Monkey " until found them while searching the net. Excellent communication and service. Courier pick-up done on time and next day delivery very good, especially for the cost. Will definitely be checking for all future courier service needs.
01/05/15
This service is great and Ive used lots of times.
The price is very competitive and no problems.
01/05/15
Sent a parcel out on 27th April midday to Hampshire from Essex as of the 1st may still not arrived at the destination spoke to parcel monkey via live chat as you cant ring anyone direct and they say its yodels fault and cant tell me why or where parcel is first time Ive used these monkeys and last time
01/05/15
Easy and efficient...competitive pricing to top it off. Would definintely use again
01/05/15
Would definitely use parcel monkey again. They were good value and simple to use 😀
01/05/15
Booked collection of a standard 3kg package and after payment, received collection notification for next day. Waited at home the WHOLE day and...nothing, no-one, nada, zilch. A total let down and a total waste of my day. Companies like this that treat customers so poorly cannot succeed in the long-term. I for one, will never use them again. I took parcel to the Post Office the next day and one hour after returning, a parcel monkey with a van rang my doorbell 24hrs later than promised. Spent 30 mins chasing my money back. What a joke.
01/05/15
Excellent service pick up an delivery without a hitch
01/05/15
Better service than all the major players often surprised how cheap never let me down yet
01/05/15
No problems with service provided other than it took longer than I anticipated to reach destination.
01/05/15
Great service, easy to follow process and tracking. No issues at all. Hope you will keep it up!
01/05/15
My courier today delivered WAY ahead of the estimated delivery time on amazon - and delivered to my door despite difficulties in finding my flat position - top class service much appreciated - thank you!
01/05/15
Not the first time Ive used Parcelmonkey as the cost and speed of service is just about unbeatable. Just had a heavy antique roll top desk delivered over 200 miles for a 3rd of the cost of other courier services. Courteous and helpful drivers (DX). Whats not to like?
01/05/15
The service was efficient and swift as always. Very reliable. Would definitely recommend.
01/05/15
Am really pleased with service
01/05/15
I have never had any complaints using this guys. Cheap and effective.
01/05/15
The process, necessarily a little complicated for overseas despatch, was clear. The collection was as scheduled and so was the delivery (always subject to customs delay of course). The price for that speed of delivery was good.
01/05/15
This company was recommended to me but as I had not heard of them before I was a little apprehensive. I need not have worried as they are a very professional company. I booked the collection online and received information by email immediately. I was given information on how to prepare my parcel and they emailed me a returns label to print off and attach. I was then given a selection of dates for my parcel to be collected. On the day of the collection I received an email informing me that the the driver was on his way. He arrived as agreed and was very efficient and helpful. I was kept informed at every stage and I was very pleased with the service I received and would not hesitate to use this company again.
01/05/15
Excellent service, easy to use website, collection on date specified.
Recommended. Very good site for large parcel deliveries
01/05/15
We were informed of your collection time on the Friday you were 2 hours late . Didnt deliver the parcel until the Tuesday Late afternoon . Wrote fragile on the parcel as there was a cake in there with this way up totally smashed on arrival
01/05/15
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