We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Half the plants were knocked out of the tray with the roots broken. The providing company is having to replace them.
07/05/15
Fast, reliable and cheapest. I would def continue using Parcel Monkey.
07/05/15
Its my first time using Parcel Monkey and they didnt disappoint great company and prices i will definitely be using them again.
07/05/15
Collected and delivered with no problems. Perfect service.
07/05/15
Simple to use.
07/05/15
Would recommend. Used Parcel Monkey to book collection of parcel from Newcastle UK to Singapore using Parcelforce. Collection was done that day and delivered to Singapore much quicker than I anticipated. Will use again. Please
07/05/15
Cant beat the service
07/05/15
Thankyou so much was collected promptly and delivered within the time period thanks
06/05/15
Damaged goods. I have emailed a complaint, I have taken insurance out luckily lets see how good that is when they get round to getting back to me.
06/05/15
Easy to use website, plenty of options to send any size package and all at very competitive prices
06/05/15
good choice of couriers excellent delivery over bank holiday , very pleased
06/05/15
I couldnt if been happier with the price and service.
06/05/15
Very user-friendly web-site for easy booking of parcel collection and delivery services. Customers are offered a range of courier services at competitive prices and making a booking is straight forward.
06/05/15
3 days from England to USA, excellent service, tracked all of the way!!!!
06/05/15
I booked with your company to have a parcel collected ,you were going to use yodel and the parcel was booked for collection on wed 29 April,I stayed in all that day and the next day ? No collection .since then I have E mailed you twice ,I am still waiting for a reply. As to the parcel I was forced to use Royal Mail because the delivery of the parcel had become urgent.I would love to hear from you regarding my experience of your company. [email protected]
06/05/15
Parcel monkey excellent site, easy to use and quick results. Unfortunately I choose parcel force who although gave a date to uplift .. No time. So it meant hanging about all day. Uplifted at 14.50 on Thursday for next day delivery . One box arrived all in order but the other box did not arrive until today (Wednesday ) and was completely damaged. Still waiting on update from buyer as to the condition of goods .
06/05/15
Excellent site. Easy to use. I use it all the time. Best prices.
06/05/15
My parcel got there safely. Only down side which could be improved I waited in all day and my parcel got collected at 7.15pm
06/05/15
Clear service, prompt pick up, easy tracking and a good price. I recommend Parcelmonkey.
06/05/15
Cheep service but ****. I use twice. Second time package was damaged
06/05/15
You lost my parcel and then would not refund me or the delivery paid. I will NEVER use you again.
06/05/15
I need your commitment a same as pay in advance in matter two minutes for money to be taken from my account, and I book a parcel to be pick up for delivery on the 5/05/2015,we today 06/05/2015,you your delay is not appropriate to let us waiting and wasting our time for the collection, please can you arrange someone to come empty my space...
06/05/15
EXCELLENT SERVICE, GREAT PRICE, WE SHALL BE USING YOU AGAIN.WELL DONE.
06/05/15
very good all round service but lack of pick up confirmation caused concern but was sorted ok
06/05/15
I have always gone to the post office to post my parcels, which was proving very expensive. This service is so easy and more than less than half the price. I will and I have recommended to my friends And family.
06/05/15
booked delivery via parcelmonkey (online booking process was very smooth). waited in all day for collection of parcel (after taking day off work) and nothing. tried to track parcel and kept being told my parcel does not exist so tried to call and cannot get through to a human so did the online chat. the chat guy was really apologetic and rescheduled the delivery for another day. guess what! no collection of parcel for the 2nd time! chased again via the chat service and was told they cannot track until parcel collected so that was a waste of my time. will not use this service again im afraid :(
06/05/15
A brilliant service thats easy to use online. They were on time with pick up and delivery - delighted and recommend to all.
Will definitely use again, thank you.
06/05/15
Im really upset how I been treated recently by parcel money. They have promises on their different service that are not true. When they broke their promise and I ask for a refund they refused. This was for their same day service. They have also failed to keep times for booking. I booked in for same dat collection with in the time that they gave but they didnt come that day and not for another 2 days. This caused both me and my customer a lot of stress. Again I asked for a refund and they refused. I dont like this way of doing business and I hope that parcel monkey can improve in the future.
06/05/15
I used Parcelmonkey to pickup a couple of immaculate B&O speakers I had secured on Ebay. I insured them for the value of the transaction, and they were parcelled according to specifications. During transportation they got damaged, the courier was brave enough to let me know they had been damaged. After 4 days of not knowing what was going on, i managed to get them delivered. And yes, they were damaged, but not beyound repair. So I filed a claim, and provided all the fact on the website. I then left for vacation, without email access for 8 days. During my vacation ParcelMonkey had requested further details, photos etc. And since I only were able to respond on day 9, they refused to accept the claim. I find this customer service unbelivable, I would advise NEWER to use ParcelMonkey again.
06/05/15
Website easy to use very clear, both my transactions went without problems. Well done !!!
06/05/15
I will use Parcel Monkey in the feature.
06/05/15
Good to have one easy site to use to access the plethora of delivery services out there.
06/05/15
No delays. Arrived on time. Thank you
06/05/15
The experience of using the parcel monkey website to select a delivery service is pretty easy and quick. However, I chose Yodel for collection of my parcel who did not show up on the selected collection day. Again, arranging collection for the next day was relatively easy but it did mean that my parcel got to its destination a day later than what I had originally planned. There was no explanation from Yodel or Parcel monkey as to why the parcel wasnt collected as scheduled. 3 stars purely because of delay in collection.
06/05/15
I used this service about a week ago now, and all seemed good when organising for the parcel easy to use etc, then I received an email to say my parcel would be collected Thursday, great I thought, it is now Wednesday of the following week and no parcel ! It hasnt been collected still ! Although when I finally got hold of someone from parcel monkey as they never responded to my email ! They told me it was to be collected yesterday and again still no collection, this service is a joke and I would recommend you avoid it like the plague !
06/05/15
Disgusted! would recommend that people read the SMALL Print and the T&Cs!! Parcel Monkey will take your money and make a monkey out of you.. Offer you a Next Day Delivery,& you PAY for that Next day delivery, only for the courier not to turn up & collect the parcel until the day after it should have been collected! give them a wide birth! they are not customer orientated in the slightest. and no explanation as to why your parcel was never collected in the first place! Be Warned!
06/05/15
Wow! Last time I used these I had a nightmare, thought Id try again and what a total turn around! Parcel delivered next day as booked, collected at 2pm and there next day at 9:30am! Now thats service! Id defo use again! Total different experience to the last time!
06/05/15
Quick, easy to book, timely pick up -- all good!!
06/05/15
Great Prices, delivery services offered are excellent. not much more to say really.
My only comment for feedback would be to ask if an email could be sent when the parcel has been successfully delivered.
06/05/15
Paid £36 just to delivery 2 large umbrellas to Thailand (would not fit in suitcase and not allowed to be carried by hand on an airline). Then got charged £20 more just to deliver them. Massively overpriced.
06/05/15
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