We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,024 reviews.
I always use Parcel Monkey now when I have a parcel to send. You have a choice of the cheapest prices.
10/09/15
I used parcelmoney before - it was very good experience. However, this time I needed some extra insurance for the parcelforce courier- parcelmonkey invited me to choose to pay £1.75 in order to increase the £75 over to £175. However, clever parcelmonkey added £1.75 BEFORE the VAT, and then charged VAT on the total! Insurance in the UK is not subject to VAT - and if you as the customer to pay £1.75 - it should be £1.75, not £2.10 -otherwise it is like a little shoplifting! The stole a little bit from me, and would steal from you! beware!
10/09/15
Competitive pricing. Highly recommended!
10/09/15
Easy to use website, reasonable rates, parcel collected just about as promised (18:06 hours for 09:00-18:00 hr scheduled collected). Collected Friday delivered to an address abroad by Tuesday (which was two days quicker than an ordinary small packet sent by post at the same time! My only criticisms would be that a 9 hour collection window is very long and it was impossible to contact a person at any point to discuss the collection, just a very broad FAQs section on website.
09/09/15
Really excellent, will use again.
09/09/15
Excellent services as usual love to use good price.
09/09/15
Cheapest Post office could send my parcel to Italy was just over £50, Parcel monkey collected it from my door for just £20 via DPD with no problems, now Im set up the next will be even easier. TOP MARKS 😀
09/09/15
Parcel Monkey is a comparison site
In that regard it gets 5 stars
The chosen carrier DPD on the other hand delayed the delivery of my parcel without explanation.
So they would get 3 stars
09/09/15
Parcelforce collected the parcel. However, in the notes I asked for morning collection. It was collected at 5.15pm and the person had to stay home all day. Is there any way that time slots can be introduced to avoid unnecessary anxiety.
09/09/15
No faults with this service, excellent
09/09/15
Such an easy transaction but would be good to have a 2 hour time frame on the collection of the parcel. I assume the recipient received the parcel.
09/09/15
Far cheaper than using parcelforce direct
09/09/15
They overcharged me. My actual weight was 30kg but they charged me for 47kg with an additional cost of £47 for this. Paid twice for same shippment . Just played with volumetric weight. Goodbye to parcelmonkey for lifetime. Worst service ever received
09/09/15
...and parcel force entirely unhelpful. Still waiting for it after a week. Supposed to be 48 hours. Wont use again.
09/09/15
great price on time easy to use
09/09/15
Everything was as promised, the only down side is, when I received the confirmation email that mentions the delivery slot, the address was different, but it was delivered to the correct one
09/09/15
Promised to collect & deliver in 5 days, U.K. to U.S.A., and that is exactly what they did. 2nd time i have used parcel monkey, and would recommend to anyone.
The thing i just cant get my head around is that i chose to use parcel force through parcel monkey, and the price was half what i would have been charged at the post office. Not complaining at all, but would love to know why this is. Surely the Post office should be able to be the cheapest, as its part of the post office set up! AND parcel monkey picks the parcel up from your door, so no humping down to the P.O., no queuing, AND you get a signature on delivery!!!! parcel force at the P.O. was even more expensive for this option!
Well done, my monkey mate! will be using you next time, and, with this level of service, every time in the future!
09/09/15
Have used Parcel Monkey a few times now. Never a problem. The whole process is so simple, a few clicks and pickup is arranged within a couple of days. Never dealt with customer service as never had any complaints!
09/09/15
Simple to get a quote sand to print the label. The booking and sending process was seamless including the well scheduled collection by DPD and - very impressively - the changeover to the French courier Chronopost. Best of all, my 10kg parcel arrived a day earlier than estimated. Will go through parcel monkey again.
09/09/15
We were being quoted £40 directly but through Parcel Monkey we only paid £20
09/09/15
I used this company many times without any problem. The price are always competitive and the service superb.
09/09/15
The service was good, I would use it again. The only issue was, Id picked the Parceforce 48 and assumed it would be delivered within 48hrs however, this was not the case.
09/09/15
Very nice service
09/09/15
Great prices
Fantastic couriers
09/09/15
Going to the Post Office will leave you out of pocket compared to finding the best delivery rates on line from Parcel Monkey which include offers from RM and Parcelforce not available on their own sites.
09/09/15
Had to send parcel to south Korea Despite having full address which was given to me through ebay and paypal they could not find it !!! So what did they do ??? Left me waiting in for parcel to be collected When i eventually logged on it took another day for me to find out the problem I had send a refund and lost out on my payment for collection which was £27 Not goid enough
09/09/15
Prompt to collect and very fair prices,highly recommended.
09/09/15
We urgently needed to get a parcel of about 300 g to an elderly relative who had left something behind when visiting us. The procedure was pleasantly un-bureaucratic and not even very expensive. The recipient was delighted to receive the item the day after, even before 12 noon.
09/09/15
Easy to use website. Competitive pricing. Excellent on-line chat facility for any queries. Collection as organised and delivery within time frame.
09/09/15
Easy to use. Excellent tracking. Parcel delivered as promised. What more do you want?
09/09/15
Easy to understand website. Parcel picked up and delivered on time. Great service
09/09/15
it was fast to book, to be picked up and to be delivered. Although the box didnt arrived in perfect conditions it was reinforced by the delivery company. It was a good service altogether
09/09/15
Sent a small box which was checked in the depot and found to be 0.5 kg over what we declared and got charged (money taken direct from my account without authorisation) £111 Shocking service wont use again
09/09/15
My parcel didnt turn up I had to ring round several depots getting passed from pillar to post then when I finally found out where it was (camden depot) the lady I spoke to called hazel was one of the rudest people Ive ever spoke to, said she couldnt tell me when the parcel would be delivered and wouldnt be able to find it so I could collect it myself, she took my number and said she may call me back. I didnt wait for them to return my all I went to the depot where the man on reception found my parcel in minutes
09/09/15
Online orders are easy to make even for 5 years old child, delivery was fast and safe.
09/09/15
Collection on Wednesday - delivery in rural South West of France on Saturday! Excellent
09/09/15
had to ship a parcel to china was able to complete everything on the site
09/09/15
Parcel monkey is good but some courier agencies under it are are unreliable with rude staff :(
08/09/15
Somehow they saved me £30 over other parcel-comparison sites, and the delivery to Belgium went without a hitch! Brilliant!
08/09/15
Sent a parcel from Chester, Uk to Doha, Qatar. All timings for pick up and delivery were exact. Website easy to use custom forms etc. easy to understand.
08/09/15
