We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
i will be back and a BIG THANK YOU STEVE SELBY
29/04/15
Usually cheaper than the competition and always reliable so far.
29/04/15
I am using this company every week for my parcels. So far no problem with the parcel monkey. Excellent service at very competitive rates.
29/04/15
I booked the parcel online. Collected delivered. All excellent. Just the way it should be.
29/04/15
Very very quick. How it should be done. Credit where credit is due. 10/10. Thank You.
29/04/15
I am not a big user of any parcel post now but when ever I do need to have a bulky item delivered I think of Parcelmonkey now. Only drawback is having to stay in on the collection day until the courier arrives. A time slot would help.
29/04/15
I had accidently typed wrong receiver address but Very good and fast costumer service helped me out.
29/04/15
I have used Parcel Monkey a number of times without any problems Will continue to use and would recommend to anyone. Great service!
29/04/15
Required a four man tent shipping over the border. Good value, fantastic service and up to date tracking.
Did exactly what I wanted, faultless.
29/04/15
Use Parcelmonkey to organise a Parcel Force delivery whcih itself was fine.
The niggles were that I could not complete the booking form on the website without Parcelmonkey keeping my credit card details even though there was an option for this not to be done-but it would not take no for an answer.
2nd niggle, I filled in the special instructions part of the form to say that the parcel was to be collected from the rear of the building, the correct delivery part of out complex and not the front reception desk. This information did not filter through and I had to carry a big heavy parcel all through the building to the front desk.
29/04/15
The parcel wasnt delivered and I wasnt informed. T
29/04/15
Our Response: I am sorry to hear the items were not delivered by the courier. Please contact us via Live Chat or the Support Centre and we will be more than happy to chase the courier and ensure the goods are delivered as soon as possible. Once again apologies for the inconvenience caused here.
My parcel was delivered on time, to the correct address, in good condition and for a reasonable price. I am more than happy with the service.
29/04/15
Cant fault this service at all. Door to door service .... Will definitely be using them again
29/04/15
Great that the driver comes and collects the package. An improvement would be maybe to have a time frame when he is coming to collect.
29/04/15
Great service
29/04/15
Delivered to Nigeria one day earlier than promised, so very happy
29/04/15
Brilliant service in every respect. Did an internet search on Monday and Parcelmonkey was not only the cheapest but offered the quickest delivery. The package was collected promptly the same day and delivered to a very rural address in France on Thursday. Flawless service.
29/04/15
Parcel picked up Weds 22nd, delivered to Corfu Tues 28th, very good value for money.
29/04/15
Fast and easy to use; reliable & reasonable price
29/04/15
very good company to deal with, all went smooth, easy to place the order etc. Would use them again.
29/04/15
Parcel Monkey site could do with a costomer service telephone number. I understand that it is not their fault when a courier misses a pickup or delivery but it is important to be able to speak with someone
29/04/15
The ability to do everything online and still know that your parcel will be in safe hands is second to none. Speedy, reliable and above all else, simple. Would definitely recommend to those that want a cost and time efficient service you can trust.
29/04/15
Great place to compare the best value rates for sending parcels. I recommend Parcelmonkey unreservedly.
29/04/15
Even though it was their fault, they one, didnt apologise and two, gave no support to rectify the issue. In the end yodell collected on the following day and apparently it was booked on that day? Complete incompetence from Parcelmonkey
29/04/15
Our Response: I am very sorry to hear about the delayed collection from Yodel. We offer customers support via Live Chat and the Support tab on your PM account. If you have any further questions please do not hesitate to contact us and we will be more than happy to help
I had used Parcel Monkey for a parcel to Europe before and it arrived in good time and condition, so when I had another I opted to use them again. It was an absolute disaster that really doesnt deserve even a single star. The collection of the parcel was slow (I had supplied dimensions and weight and courier arrived without a trolley to take it, so had to come back at the end of the day.) The parcel was delayed by days beyond expectation. My bosses had to take replacement gifts on flights, meaning they each had excess baggage costs, and the parcel, when it eventually arrived, had to be returned for distribution to UK customers. We couldnt trust parcel monkey for this time critical delivery and because of the tight deadline we had to pay a premium rate to international courier. I battled with Parcel monkey for recompense and they accepted no responsibility as they said they were acting as an agent and we had no contract with them. About a month after getting a small credit they charged our credit card for more than the credit claiming original parcel dimensions had been understated. There was no way of proving this either way and I gave up and accepted the charge. Would never recommend them to anyone, I think a real monkey could do better.
29/04/15
Our Response: Many thanks for taking the time to review Parcel Monkey. I am very sorry to hear of this bad experience. If you are able to provide the dimensions of your shipment we can look into this for you and see if we can compensate you here . All shipments are measured by calibrated equipment via the couriers so we rely on this information as they charge us for oversized shipments. If you require further assistance please contact us via the support tool on your PM account
All worked ok only difficult part was phoning local delivery agent to get a convenient time.also in Italy giving your clients a green phone number will not work with a UK phone service provider as it will not allow a connection...then you have to have an Italian sim also.overall a good and very well priced service that I will use again.
29/04/15
Excellent service i have used P/Monkey before and will continue to use in the future great service. :}
29/04/15
Found this company excellent would use again and also reccommand to other people
29/04/15
I used the DX "next day" service, it took three days, so a bit disappointing.
29/04/15
Waited in all day for a collection and never turned up then had a missed collection note the next day and had to reschedule for the next day.
29/04/15
Our Response: I am very sorry to hear about this late collection and for the inconvenience it has caused. We rely on the couriers to collect the goods on the chosen day, so if you need any assistance with this in the future please contact us on the Live Chat or Support ticketing system and we will look into it for you
Great experience using parcel monkey, collected and delivered on time. Fantastic value for money. Would recommend to others....
29/04/15
My parcel was picked up and delivered within 24hour very good service.
29/04/15
Parcel collected within an hour of registering online!!!
29/04/15
My family have used Parcel Monkey several times to ship from the UK to USA. Never any issues, items have arrived quickly and in good shape. Pick ups have been on time. Will use again.
29/04/15
Great service book in one day collected the next and at a very reasonable price
28/04/15
Very efficient
28/04/15
We have used Parcel Monkey regularly now for outgoing packages as well as those we receive. We have done this ever since a client told us they were much less expensive than Royal Mail and were absolutely efficient.
He was not wrong. Parcel Monkey has never, never, let us down.
28/04/15
The parcel was Christmas gifts for family in Europe. It got there in the new year . Tracking was useless with no contact number and no one to speak to. I think your service is the worst I have experienced. A massive disappointment for my family total frustration at the inability to speak anyone. I will go out of my way to put people off of using you. It will cost you customers I will make sure of that.
28/04/15
Our Response: Thank you for taking the time to review your experience with Parcel Monkey. I am very sorry to hear about the customer service you have received, at that time of year we are extremely busy and it can take a little while to respond to all the incoming queries. We have now installed a Live Chat system to make our customer service more quick and accessible, and so I do hope you will consider using our service again.
Parcel was collected promptly and delivered very fast (3 days in Europe). Not to mention at a price 7 times lower than what I was quoted directly from a delivery service on high street. Will use this service again and recommend it to friends.
28/04/15
Package collected as scheduled & delivered promptly.
28/04/15
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