We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,026 reviews.
I found Parcel Monkey on the internet when I needed a parcel collecting and then delivering to my address (I bought a collection only item from eBay). The website is easy to use and the service is super efficient. I have since used their services again. Highly recommended!
10/08/15
sent a parcel to australia,got there in 7 days,sent two parcels via royal mail 4 days before this one,and they are still waiting for it,
Plus parcel monkey was £35 cheaper.
what more can you ask for.
10/08/15
Always provide a great service shipping large items, collected from tyour door at superb prices.
10/08/15
I used Parcel Monkey to book a collection and delivery between a London office and an office in Spain. The opnline process was simple enough to follow, and the labels for the parcels arrived in an email after completing payment. Now all I had to do was wait for DPD to collect the next day. The next day, DPD did not arrive to collect. When I called them they had no idea they were even supposed to collect any parcels from me. When I tried to contact Parcel Monkey, I discovered that they dont have a customer service helpline - just a chat with canned responses. Customer service was completely hopeless, I had to rebook collection myself, call DPD to see whether they received the information at all, and follow up again myself the next day. I would go direct to a courier company next time - not worth the hassle to use this third party company.
10/08/15
Would use this service again.
It was actually cheaper than going directly through parcel force so really pleased.
Would recommend
10/08/15
Delivered within same day from colletion to arrival it only took 2 hours. Very good .
10/08/15
sent 100s off parcels with these lads , always great cant fault as off yet
10/08/15
I find Parcel Monkey easy to use, good prices and they give you a lot of options. All the information you could want is easily accessible. Ive used Parcel Monkey many times now and will continue to do so.
10/08/15
I would not hesitate in recommending parcel monkey excellent service all round
10/08/15
Wasnt really sure when I booked with parcel monkey but had the best price than other websites. Was impressed first class. Happy 😊
10/08/15
fast service, driver polite and friendly.
10/08/15
Documents collet ed on time and delivered safe
10/08/15
Great price, great tracking, delivered in time :)
10/08/15
Never had a problem does what it says on the tin
10/08/15
Great service, prompt pick up and delivery, recommend to all!
10/08/15
Very good service only took 6 days all arrived safe and sound after we did
Thank you very much parcel monkey
10/08/15
I booked the delivery late Sunday evening, received a text on Monday morning to give me a one hour collection slot for the courier. Courier arrived as advised Monday lunchtime, Parcel delivered to recipient in Sardinia on Friday afternoon. Tracking was easy with multiple updates at every stage of the journey. All in all a great service at a very competitive price.
10/08/15
My parcel took exactly a week which isnt bad but I had hoped it would be there by Friday or Saturday which meant it was a little stressful on monday.... but reasonably priced and efficient enough service
10/08/15
Very pleased with service.
Collected following day and was delivered within 2 days.
Very competitive prices.
10/08/15
I sent two parcels through Parcel Monkey website and DSD courier. I will just one review valid for both deliveries.
Best service ever:
Easy to find on searching engines.
Easy to book.
Collection on time as announced.
Delivery oversea in perfect time.
Honestly... at the very beginnig I thought everything was too easy that I was well expecting something to go wrong.
Everything went just over my expectations and the MOST important thing.... best price!
I will use your service again.
09/08/15
Really great, everything in time :) thanks
09/08/15
Competitive pricing, easy to use.
09/08/15
good prompt service as usual ,i always use parcel monkey for overseas items which are large as they are more competative than other mainstream companies.
09/08/15
Very gd service thanks
09/08/15
Very fair price, picked up on time, felivered on time, what more is there to say. Very good service
09/08/15
Very straight forward website and reliable.good prices
09/08/15
Again great service, the price for the Collection / Delivery, was cheaper than RM quoted me on their website. Parcel Monkey will always be my first port of call from now on.
09/08/15
Booked a pickup and had to cancel it (my mistake, screwed up with when I had a day off). Stuck a mail through to get it cancelled and despite them not being able to completely call the courier (DPD) off, a full refund was done along with money to cover the charge for missed pickup.
Considering how it could have gone, this is very good service in the age of faceless internet companies. Was kept informed, they offered a settlement fee to cover money paid, was accepted and in my account a few days later.... thats pretty decent. As theyre also one of the cheapest places for getting packages shipped, I cant think of much else that Id want better so... full 5 star.
09/08/15
It has been a really good service. Everything on time. For sure Ill use it next time that I have to send some parcels.
09/08/15
Well Done to the best Monkeys for the Job
09/08/15
Every thing was perfect. On time. No issues
08/08/15
easy to use website, clear and excellent service
08/08/15
Rubbish wouldnt use again or reccomend driver text to say he had been but wasnt in funny I was sat waiting for them couldnt come back same day so had to drive over 10 miles to take parcel to depot try to call no number tried to email no email address only address to write to beware!
08/08/15
Cheapest quote by £10, compared to Shipley
08/08/15
We received our parcels in 3 days (from UK to Italy), with no damages or other problems.
08/08/15
Very Good. All went smoothly as agreed
08/08/15
Cheapest Prices. Just Needs A Little More Information On Pick-Up Times. Otherwise It Was Great!
08/08/15
A good site to get a low quote on parcel delivery, simple to use.
08/08/15
Hi
On weekend we are for our own.
No one to answer to our problems
Jorge
08/08/15
Carrier was good But the packing of goods need to be ROBUST to cover
handling through the system. all in all very good.
08/08/15
