We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
Parcel arrived on day stated all good service .
30/04/15
Great service,pick up and drop off is no hassle at all
30/04/15
Parcel just left on door step, we were home.?
30/04/15
After a hopeless try with `ANYVAN`, I opted to use DX as my courier for two 35k boxes with £400 value - the cost of transport & insurance and tracking was CHEAPER & quicker than using `a man and a white van!
Why would you?
30/04/15
Easy system to navigate and parcel collected and delivered as requested
30/04/15
I always shop about to get a good price and Ive ended up using this co twice. The ordering process was easy and clear, the service was a speedy one and packages arrived in excellent condition. Therefore, this co has satisfied everything I was looking for in a courier service. Recommended!
30/04/15
My parcel went to New Zealand and arrived in the 5 working days promised!
30/04/15
Parcels were collected on time.
30/04/15
Great service which I will use again
30/04/15
It was easy to compare, order, pay and the delivery was on time. thats all I ask for.
30/04/15
Recommended to use Parcel Monkey via a friend I wasnt disappointed, excellent communication via email,friendly driver, excellent service would use again. No problems
30/04/15
Parcel was collected on the day advised and delivered within two weeks to the address in New Zealand.
Only criticism, if the collection could be advised as AM or PM it would be useful , I waited in all day for a 4:30 collection
30/04/15
I ordered a delivery from UK to USA - the purchase went smoothly and the packages were collected from my home address as requested. The online status was very slow to update and therefore not an accurate representation of where the packages were. About a week later my bank account was compromised - the Parcelmonkey website was the only unfamiliar site I had used around that time - I dont have conclusive proof it was Parcelmonkey, but it seems too much of a coincidence. The two packages were delivered over two consecutive days - however the online status did not update to reflect this, and changed to a state of "Delivered" before the second package had been delivered, leaving me frantic. Parcelmonkey delivered the goods, however not without issue.
30/04/15
Easy to use website, prices come up quick, great company
30/04/15
Fast efficient cheep service. Would use again.
30/04/15
Communication is diabolical, service is shoddy and Parcel Monkey communication with the couriers they outsource to is equally terrible. Every parcel we have dispatched through them has encountered an issue at some point in the delivery process and TWICE they have failed to collect a parcel from us. Would certainly not recommend. The hassle caused by using this company and the time spent remedying their mistakes is not worth any minute savings experienced.
30/04/15
Our Response: I am very sorry to hear you have not had a good experience using our money saving price comparison service. We have now installed Live Chat to remedy errors and offer our customers instant support. With regards to the non-collections we rely on the couriers to make these, if they fail to collect we will look to assist you and get this resolved as swiftly as possible. Please do not hesitate to contact us if you wish to discuss this further via the Support Centre on your account
Excellent service so we will continue to use them regularly.
30/04/15
Delivered on time for great price. My only issue is with the delivery driver, who didnt ask for signiture and didnt help my heavily pregnant sister with 9kg box to her flat!!!
30/04/15
good price fast delivery
30/04/15
Thank you, excellent service!
30/04/15
For just over £14.00, a 12kg parcel was collected from my door and delivered the best day.
The service and cost is amazing. I would not hesitate using Parcel Monkey again.
30/04/15
GREAT SERVICE, EASY TO USE AND RELIABLE.
30/04/15
Very cheap and very quick pick up and delivery. Item arrived next day and nothing was damaged and cost £14 when I went to the direct website it would have cost me £40 parcel monkey saved me ££££. I am gonna use PM every time I ship stuff
30/04/15
Very slow to reply to courier queries - I wish there was a more responsive system. I avoid using where I can!
30/04/15
Our Response: I am very sorry to hear you have found our system slow to respond, we have a brand new Live Chat service to assist with any of your queries and this has proved to be a lot quicker in responding to our customers
Quick no hassle thanks
30/04/15
Very happy with the collection and delivery service.
30/04/15
Quick delivery and much better than some
30/04/15
Dear Parcelmonkey
I really pleased to choosen yours service.
Fast Delivery, kindly members.
Thank you soo much.
Looking forward to the next business with together.
Best Regards
Alajos Hegyhati
29/04/15
Brilliant service with excellent communication. First time Ive used this company for large items.
29/04/15
Got the cheapest quote. Paid and waited..Evening got a call from driver thats hes pickn up parcel in next 10 mins... Thats it. Next day afternoon recieved message from buyer that they received parcel & were thankful for quick delivery.
Suggestion : dont wait to get tracking updated online. Updates online are slower than the actual delivery time :)
29/04/15
Collection was fine. It was expected to be delivered Friday the next day but was delivered the following Wednesday. At some point the package has been heavily dropped resulting in the contents being broken. Currently waiting pictures for insurance claim.
29/04/15
Our Response: I am sorry to hear your item has been damaged by a courier selected from our site. Please raise a support ticket on our site and we will be more than happy to assist here.
On the whole parcelmonkey did very well and my parcel was intact seeing it was very fragile. Only grip was a phone call if possible about 1/2 hr before delivery like most companys do. Read some bad reviews about the company but yes I would use again. Thank you.
29/04/15
Good value reliable service I use all the time
29/04/15
Quick, reliable and not damaged!
29/04/15
Have used PM a few times before and service has been ok. However just last week, infact twice in 1 week parcels were collected 2 days late on both occasions. Come on PM get it together, its no good asking me to rate you if its not gonna be good is it?!?!?!?!
29/04/15
I booked my delivery early evening; parcel collected without problems the next day and delivered promptly to recipient. Excellent service
29/04/15
It is so easy to get a quote. The delivery charges are clear and very competitive. The parcel was collected and delivered as advertised.
Great service
29/04/15
No problems at all, very happy with service
29/04/15
Prompt pickup and delivery.
(Any future plans to give an a.m. or p.m. pickup slot to narrow down the time needed to be on site for collection would be even better).
29/04/15
Booked online - very easy and pleased to say delivery/collection went ahead on days arranged - recommend!
29/04/15
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