We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
service is excellent and a fantastic price for my money
28/04/15
Collected and delivered as arranged for a great price
28/04/15
Excellent service and reliable. Quick and less money
28/04/15
It was easy to book up on line and everything went brilliant, I would not hesitate in using you again and I will.
28/04/15
Cannot fault anything, parcel picked up from my work place Monday pm and delivered to Guernsey 2 days later.
28/04/15
I have used Parcel Monkey to ship parcels within the UK and also to The Netherlands. In the case of the latter, I shipped about 10 very large boxes. Everything arrived in good condition. The couriers all showed up on the appointed day and everything went smoothly. I would use Parcel Monkey again, as they saved me a lot of money!
28/04/15
A first class service from start to finish. Simply and straight forward process. Absolute no problems from the start. Well done.
28/04/15
Asked you to leave it in van and you did, perfect!
Thanks.
28/04/15
The item was picked at the time designated, delivered promptly and intact. It was a nice experience using parcel monkey
28/04/15
Very good service but left in dark abit could have let me know that item had been picked up and drop off apart from that excellent service and will do business with you again
28/04/15
I sent a small, high value item to Australia using pacelmonkey Their quote for sending this with insurance was very good. The parcel was collected and sent to the international shipper depot by YODEL. The international leg was handled by TRACKPAK. I was told to print out and attach 2 labels emailed to me. The parcel was entered into their system with its size 18x13x8 cms. EACH OF THE LABELS WAS TWICE THE SIZE OF THE PARCEL. I called the help desk who told me... TO REPACK THE ITEM IN A PARCEL BIG ENOUGH TO ACCOMMODATE THE LABEL! I wondered if this would have a cost implication - but happily not. I did this, and the parcel has been efficiently tracked and delivered in the promised timescale to Australia.
28/04/15
Booking is very easy... however DX repeatedly did not show up when they should have and therefore we missed the order and in the end did not end up getting a refund! Other experiences have been okay
28/04/15
Easy, fast, competitive. I will continue to use parcel monkey and recommend to others.
28/04/15
no problems delivered as said
28/04/15
Service as promised. Thank you
28/04/15
Absolutely delighted with the service. Parcel delivered undamaged within 2 days so I have no hesitation in using them again and recommending them to others.
28/04/15
Nothing else to say. Excellent.
28/04/15
Excellent service, fast and arrived all intact. Well done
28/04/15
Very good service great price would recommend to others, in fact I already have.
28/04/15
And there is no telephone number to contact anyone!
28/04/15
Our Response: I am sorry that your experience with Parcel Monkey has not been a good one. Although we do not have phone lines here at Parcel Monkey, we do have a live chat service and a CRM ticketing system. I have opened a ticket for you now in order to get this situation rectified for you.
Booked 2 international collections thru them for a weds (trakpak) yodel to collect say no more wouldnt have ordered if id know that! didnt pick up as yodel pick up till 7 and customer service close at 5 had to wait till thurs, CS wouldnt book a collection for same day so rebooked for fri, YES you know where this is going they didnt collect called MONDAY rebooked for tues the day it was supposed to be DELIVERED!! and YES again not collected, on weds asked for a change of carrier at no cost to me and was told no. There view is they are a price comparision site and not responsible, however as we paid them they are, if we hadnt they wouldnt. Matter is still not concluded
28/04/15
Our Response: I am very sorry to hear that you have had a bad experience with using our services. I have opened a CRM ticket for you, you will see a notification on your dashboard and I will look into doing anything I can in order to get this situation rectified for you.
Picked up on time, delivered within two days and very reasonable price
28/04/15
Researched various prices and Parcel Monkey was cheapest through Parcel Force. Collected and delivered as stated
28/04/15
FOUND YOU ONLINE VIA GOOGLE- GREAT SERVICE EASY TO USE
28/04/15
very pleased with service provided
28/04/15
Never turned up to another courier!!! Tried to contact them in vane!! Jokers.
28/04/15
Our Response: I am very sorry that the goods were not collected from you, we are not a courier, we are a price comparison site. I have opened a CRM support ticket if you have any further questions please do not hesitate to contact us
Happy with service I received. And so were those who I sent to. Ive sent them a few parts now and theyve always received them quicker th...
28/04/15
used once, turned up 3 days late. Used again, 5 days later no COLLECTION, had to cancel, now ignoring my emails and not refunding money,...
28/04/15
Our Response: I am very sorry to hear the goods were not collected. Please raise a Support ticket from your dashboard or use the Live Chat pop up box and we will look to get you a refund issued as soon as possible
Found using Parcelmonkey very quick and easy to book in online , would definatly use again.! Great service ðŸ‘.
28/04/15
It was my first time with Parcel Monkey and I was I little bit scared to use it, but I tried since its cheaper than the other web-site I...
28/04/15
I have used parcel monkey so many times and never had a problem!
28/04/15
Not only do Parcel Monkey do what they promise, they deliver at a price that cant be matched anywhere! Thank you!
28/04/15
I fully recommend you to anyone. your driver was 2nd to none
28/04/15
Good Service , good price. What not to like.
28/04/15
Deliverd on time couldnt ask any better service
28/04/15
Hello, i paid for Parcel Monkey to pick up a parcel 7-9 months ago, and they never turned up...i then e.mailed them 6 times for a refund ...
28/04/15
Our Response: Dear Customer,
It was fine and arrived all in tact to Ugnada with no post code as no post codes in Ugnada. There was a delay while the recipients had to...
28/04/15
A large eBay purchase "collection only", was collected by Parcelforce with little input from the seller, other than wrapping, and deliver...
28/04/15
got a better deal through Parcelmonkey than going to the couriers site direct.
28/04/15
As a first time courier user, I found the service Parcelmonkey provided was really easy, efficient and inexpensive. Ill sue it again and...
28/04/15
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