We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,947 reviews.
Very good service and quick delivery. Thank you
15/06/15
Booked through parcel monkey for a large heavy fragile item. Found it very easy and user freindly to book and to follow proses with multiple choices to suit our needs. After booking email and text updates were sent through the whole proces and arrived over 300 miles at me within 24 hrs
15/06/15
Easy to use website, convenient drop off point and great price - £10 cheaper than quoted elsewhere! This was the first time Ive used Parcelmonkey and I was very impressed with all aspects of the service, including fast parcel delivery. I will recommend and use again.
15/06/15
I was not sure of the best way to send a parcel to Spain. The obvious choices - Royal Mail/Parcelforce were pricey.
Parcelmonkey gave me several choices so I chose one by price and also a familiar named courier DPD.
I was pleased to sign on today to check the progress of my parcel and find that it had been delivered safely to Spain within 3 days. Will be using this service again.
15/06/15
Ive been trying during several days to pay for the two boxes I sent, to have them back as after 2 weeks you guys tell me you cant send them and after 4 trials with different payment methods it still not working. Ive tried to contact customer services as well and no one has replied neither. Please I need help and I want to have my boxes back. Regards, Maria (0044)7445616065 [email protected]
15/06/15
I have to say this is the first time I have used Parcel Monkey and im extremely impressed. I wish I had known about them before, I wont be going anywhere else in future. Excellent service and great value collection and delivery service, so much cheaper than the Post Office.
15/06/15
Excellent next day as promised, very happy
15/06/15
Cheap efficient service Easy to set up
15/06/15
Timely, driver made sure it reached me. Would recommend
15/06/15
So very easy to deal with. Told them what I needed, how big the parcel was and where I wanted it delivered to, a man came and picked it up an hour later and it was delivered just after lunch! Fantastic service
15/06/15
First time using this service and everything went without a hitch. Would definitely use it again
15/06/15
So easy, economical and reliable!
15/06/15
Super fast, great tracking
15/06/15
Good at the start - pick up in UK was great, very smooth. On the delivery in France, the delivery driver from DPD was shocking. The delivery address is a remote country location and he didnt like that he would have to make an effort to find the place. He said he was too busy to be looking for the house and if he couldnt find it, hed just drop it at the post office. When I didnt answer one of his phone calls, he said that he couldnt be waiting around while I was in the loo! Shocking attitude. The box got delivered on time, but was really stressful on the France side.
15/06/15
worked great, no problems
15/06/15
Collected and delivered just how they promised they would.
15/06/15
Saved 40% compared to using Royal Mail direct yet it was Parcelforce who collected & delivered my parcel.
HIGHLY RECOMMENDED.
15/06/15
Good choice ,on time and u damaged
15/06/15
Although Parcel Monkey only played the middle man in my transaction it was perfect. I booked my parcel -paid - printed the lable- attached it to my parcel I had a problem with the format of they lable but all worked out in the end - and dropped it at the post office for parcelforce to collect. I asked for a quote on the parcel on drop off just to give me an estimate and it would have cost me £69 to send it directly from the post office I only paid £31 on Parcel monkey. The parcel arrived save at its international location undamaged and on time so im extremely impressed would recommend parcel monkey.
14/06/15
Needed to arrange for the collection of a parcel so labels couldnt be printed excellent service provided shipping labels great online tracking service so I could see where the parcel was with regular updates
14/06/15
Firsr time I bought a parcel i was sending it from uk to andorra and took over 3 weeks to get the delivey. I had even t move an collect it from the deposit in Spain. Nobody gave me any information or a phone call and they didnt even know where was the parcel. I in was in holidays for 1 month and waiting for 3 weeks was too long. I have all the rudimentary tracking emails they sent to me. A week ago I booked again a luggage to send to Canary Islands, I had to takeaplane the day of collection and left the parcel at home. The same day of collection they emailed me to vancel my parcel as they said they dont dk an y deliveriez to the canaries. Sorry it says so at the website. I emailed them to please fknd a solution and this was the email back: Claims Team Dear Sir/Madam, We are pleased to offer you a refund of £23.86 for the shipment PM3723626. You have 14 days to accept this payment. No further answer. I had to change my flight as I was leaving UK definitely and nobodycould look after my important staff. Thank you for ruining my life twice
14/06/15
Delivered on time, great service, would recommend.
14/06/15
would definitely recommend - very straightforward
13/06/15
Was posting something I sold on eBay, and had no idea something like this existed until I found it on Google!
Great website, great system, great outcome!
Thank you very much you saved me about £12 (50% of the cost) !!
13/06/15
You cant beat excellence I have used them many times and will continue.
There site is easy to use and very good price. Private or personal use is the same just great service.
13/06/15
Booked for 5 parcels to be delivered to an address in Murcia, Spain. advised it would be 3-4 days delivery time excluding Sat / Sun Sent the parcels on the Friday and received back the tracking information which I checked out on the Saturday to discover that the parcels had arrived in Spain. On the Monday I checked the status only to find out that delivery had been attempted and that a card had been left advising what to do next. I was travelling to Spain on the Monday and not expecting the parcels till at least the Tuesday. However on arrival I checked with security (gated community) and they advised nothing had been attempted to deliver. I tried Parcelforce to gain information but they could not clarify exactly where the parcels were. I was advised by my local management company that they may be sitting in the local post office (round trip of around 30KM) They rang for me and to my relief thats where they were sitting. However this presented another problem. I needed to hire a car to get to the post office (no public transport) but in any event a vehicle would have been required as the parcels were quite large indeed it required 2 trips to get the parcels to my destination. At the post office I inquired where they had attempted to deliver the parcels. I was advised that they hadnt and this service is not provided by them. So not a pleasant experience and the cost was not a welcome addition to what I had already paid. I will think twice about using the service again. One of the parcels was quite badly damaged but fortunately there doesnt appear to be any damages to the goods but I have yet to check everything (electrical items)
13/06/15
I find their service reliable and competitive, especially when sending bulky items.
13/06/15
I find their service reliable and competitive, especially when sending bulky items.
13/06/15
My main complaint was waiting all (monday)morning before work for parcel pickup,eventually came about 1.30ish after i gone to work.(mar)was there to deal with collection!when i rang up to enquire why so late pickup(i expected first thing in morning pickup),concidering booked this shipment on the friday evening,hopeing saturday pickup. was told on fone that no instructions were left for driver for early pickup. I didnt know you could ask for this. Also girl on fone had major attitude. Also tracking not very upto date very quickly at all (parcelforce),had to fone and enquire!!!!whats going on,could have done without that hassle
13/06/15
There were no problems - thanks.
12/06/15
My only comment would be that the tracking service from the website was a little poor. It reported its pick up and then the process up to international hub... But after that no idea... This was all logged on the same day as pick up. No definitions of there descriptions. But it did arrive in time and parcel monkey quoted the best price. I dont think its put me of using again;)
12/06/15
Best price, easy site to use. Excellent service.
12/06/15
Booked collection for Friday with no show or call from corrier. re booked for Monday and the same thing happened so after re booking again for Tuesday and having yet another day off work the driver passed on the collection ato 16:20 after I waited in all day again with no time slot given. My parcel was finally collected on Wednesday 3 days after my original booking slot. would not be using this service again.
12/06/15
Super fast and super friendly service
12/06/15
Great service, respected the timing of delivery. The only suggestion will be to improve the tracking process, since I could see the updates only for the first 2 days. Would also be good to know which day exactly the box will be delivered, to be able to be at home that day.
12/06/15
STILL WAITING FOR MY REFUND FROM MY PARCEL LOST IN GERMANY
12/06/15
My parcel was picked up 10 minutes after I contacted you.
12/06/15
It is very smooth an price competitive.
Excellent service, Fast and efficient.
12/06/15
As a place to find cheaper delivery services, Parcelmonkey is great! There are always a good selection of couriers on offer once you,ve put your parcels details in, some well known, others I hadnt heard of. The prices are so much cheaper than using the couriers own website, even Parcelforce!
My only gripe is, for some reason, I have trouble downloading, viewing and printing the delivery label via PDF. Other PDFs from elsewhere I use download fine, but Parcelmonkeys, well, they just dont. Customer service are helpful but I still have the same problem each time Ive used Parcelmonkey and have to use a convoluted way of getting the label printed properly. Very tedious and hence the four, rather than five star review.
That said, it doesnt put me off using a great service...yet!
12/06/15
However i have 2 parcels on a support ticket because they have not been delivered. It is over 4 weeks since the support ticket was raised & the problem has not been resolved yet
12/06/15
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