We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Took too long to get an item from England to Italy. Claimed it had been delivered when it hadnt. Sent me proof of delivery with a faked signature on it. In the end the consignee got in touch with the Courier firm and sorted it all out. Collected 14th April , truthfully delivered, on 4th May. Parcel Monkey dont have an ounce of good customer service about them. They just dont care.
04/05/15
made up with service would recomend it was collected when they said it would be and swiftly delivered many thanks
04/05/15
always on time
04/05/15
Easy to book, collected on time and delivered promptly with no hassle.
04/05/15
Failed to collect on day arranged. No communication.
04/05/15
Would definitely reccommend and will be using service again in the future.
04/05/15
Not sure what you have delivered for this review
04/05/15
I have no complaint about the service from Parcelmonkey but I booked my delivery through them with Parcel Force and, although I booked and paid for Express 24, my parcel wasnt delivered the day after collection. It was collected on Monday (as ordered) but not delivered until Wednesday. I did not receive any communication from Parcel Force to justify the delay nor offered any compensation.
04/05/15
Had to send a large parcel of pictures to France and wasnt sure how to go about it. Parcel monkey had all the options and it worked !
04/05/15
Booked a 48 hour collection from Parcelforce via Parcel monkey. Easy to use website, all smooth as clockwork. Recommended.
04/05/15
Excellent service definitely would use again
04/05/15
Having spent several days trying to find a reasonable rate for some heavy (and very valuable) parcels, I stumbled across parcel monkey.
The price was half of what parcelforce quoted directly, and the service twice as fast.
Would definitely recommend these guys.
03/05/15
after googling parcel monkey after paid was worried as was a lot of bad reviews. However my collection and delivery went perfectly. From somerset to wakefield
Michelle
Wakefield
03/05/15
Half the cost of well branded transport companies, with brilliant service. Professional, punctual and reliable delivery. Highly recommended.
03/05/15
Excellent service and prompt pickup and delivery
03/05/15
Collected as stated. Delivered as stated. Good value delivery service. Well done.
03/05/15
I recommend parcel monkey on price and delivery
03/05/15
What an amazing service. I will never go anywhere else.
03/05/15
Will use again.
03/05/15
Very fast and good service 😊
03/05/15
It was my first time to use this courier and will be honest had my doubts as I read reviews after I placed the order. However I shouldnt have worried /panicked. I recieved an email confirming my order and a text the following day to advise if date and rough time of collection. Due to the weight of the item it was collected by two gentlemen in full DX uniform who explained what happened next and who attached a label and give me a receipt ( this was confusing as email said print label but when I processed the order it didnt give the option) this was delivered and signed for two days later. I not had feedback but hopefully everything was ok and delivered without dsmage.
03/05/15
Fast efficient and reliable service. Have used this company twice now
03/05/15
COLLECTED AND DELIVERED ON TIME AS PROMISED
03/05/15
Very easy to use, will use again.
03/05/15
The online booking went smoothly. The cost was fair. The list of items that are not covered by insurance is a sign of how they deliver the goods as every possible item is EXCLUDED from being insured, I should have realised at this point that the item would arrive damaged. The item was an oak 2 drawer filing cabinet wrapped in bubble wrap and with a cardboard box wrapped around the front with the drawers taped up. When it arrived in an unsigned written van the delivery driver struggled to lift it out of the van hit the edges of the van with the item lifting it out but by then it was too late anyway. All the bubble wrap was ripped and filthy dirty and immediately you could see that it had been dropped on the corner as it has split the top and the corner was smashed beyond economical repair. DO NOT USE THIS DELIVERY COMPANY. I was naive to think that something as simple as a box could be delivered without being broken by this company.
03/05/15
no one collect my stuff!!! I sent email and made a call but no one there..****!! bad bad!!
03/05/15
Great service, quick and easy to use!
02/05/15
its simple to use, book, pay and wait for your goods to arrive.
02/05/15
Pnoned me to help arrange a difficult delivery, excellent service, thank you!
02/05/15
Good price, quick delivery. Would have been nice to know the collection time though.
02/05/15
My only criticism is the collection time 8 am - 6 pm !! I waited in all day - it was 4 pm when they arrived. Bit of a drag.
02/05/15
Parcel was collected on the correct day however to date 2nd May it still has not been delivered. I use this as it states delivery in 3 days however once again this has not happened.
02/05/15
No problems with delivery or service
02/05/15
PARCEL MONKEY TAKE THE HASSLE OUT OF TRYING TO ORGANISE ANY SIZE OF PARCELS..A EVERYBODY "WINS SET-UP"
REALLY RECOMMEND THEM.
02/05/15
I like punctuality and I was well informed about joyney of my parcel
02/05/15
Brilliant service, will definitely use this company again, if I had to say anything a constructive criticism would be a handy idea to have a timed pick up, within a hour slots
02/05/15
Absolutely perfect, could not believe the efficiency of this service. Parcel collected from my local uk post office 5.30pm Monday it arrived at the destination in Portugal on the Wednesday morning, unbelievable service and all for such great value.
In my experience I would definitely use Parcel Monkey again. I could not be happier.
THANK YOU FOR THE GREAT SERVICE
02/05/15
I have sent and received parcels through parcel monkey and never had a problem. they provide the packaging and collect when they say. deliveries always get through with minimal fuss. my go to parcel company. very pleased
02/05/15
Excellent service. Cheap, fast and efficient. I highly recommend it.
02/05/15
Excellent service, well done, thank you.
02/05/15
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