We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
Paid £36 just to delivery 2 large umbrellas to Thailand (would not fit in suitcase and not allowed to be carried by hand on an airline). Then got charged £20 more just to deliver them. Massively overpriced.
06/05/15
quick and easy to set up delivery, no jargon or hidden fees. Label emailed for me to print off and parcel collected following day as specified
06/05/15
Pick up worked well and fast delivery to Germany. Great service!
06/05/15
Value for money, good service and fast
06/05/15
Terrible service. Parcels werent collected on time. Unable to call so used the online chat tool. No admittance that they were to blame giving me the couriers phone number to call them myself. Items arrived 6 days late - as these were for my business I lost £1000 in revenue. No admittance or help from Parcel Monkey - appalling customer service - avoid.
06/05/15
Very happy with the experience with dealing with Parcelmonkey. Great service, speedy delivery & very cheap! What more can you ask for!
Keep up the great work!
06/05/15
Absolutely had no trouble having my parcel delivered efficiently and at a good price to :)
06/05/15
No problems and very quickly picked up from my home.
06/05/15
This was my first time of using Parcel Monkey and I was very impressed by the whole process.
Easy to understand booking form.
Collected and delivered within the stated day and time.
Highly recommended for a first class service.
05/05/15
One third the price of a pallet delivery, they collected and delivered overnight.
Great service, with an easy to use website to order
05/05/15
Excellent service collection made first thing weds morning with a text to give you a time slot.
Easy to follow tracking all the way .
Updates via email.
5 star rating Thanks
05/05/15
Courier picked the parcel on the booked day and it was delivered the following day. Item arrived safely. Will use the same courier in the future.
05/05/15
Spoke to lorena who helped me make my booking, what a star employee!
05/05/15
Never turned up to collect the parcel, when I put the code in which they gave me to rebook it did not accept it. No phone number or e-mail to contact them.
05/05/15
I didnt know you could do this online, just awesome, picked up and delivered in Germany in just 2 days 😎
05/05/15
I recently sent two shipments via Parcel monkey. Both were brand new products packed in shipper cartons. Both deliveries were damaged. One item was completed smashed. I contacted Parcel monkey and although Id paid for the extra cover they informed me it had been timed barred. I contacted them on the third day as Id been out the office and was unable to inspect the goods. The item cost £160 so I was very disappointed they Parcel Monkey wouldnt help.
05/05/15
First time I used you it has been a great experience
05/05/15
I have used Parcelmonkey twice. Both times they have collected and delivered on time with the best prices.
05/05/15
Not happy at all...only two parcels out of five picked up with no phone call to let me know...waited in all day and nothing....why take my phone number if youre not going to use it .?....RUBBISH !!!!
05/05/15
I purchased a long heavy item off ebay from 200 miles away and was finding it difficult to find someone to carry it for me at reasonable cost,
i explained this to a delivery driver who recommended parcel monkey.
They picked item up when they said they would and delivered next day. Very pleased and would not hesitate to use them again
05/05/15
Absolutely fantastic service from DX. They collected my parcel on the agreed date and delivered it all the way to Angus is Scotland the very next morning!
Well recommend carrier.
05/05/15
First time user found this service easy to use, totally reliable and reasonably priced. Parcel arrived within the allotted time on the other side of the world. I highly recommend Parcel Monkey.
05/05/15
great service
05/05/15
Sh*t day late on collection no apology no explanation
05/05/15
picked up on time , very polite, good service.
05/05/15
DX WAS SENT BY PARCEL MONKEY THE DRIVER WAS SO WELL MANNERED AND HELPFUL I WILL USE THEM DAILY
05/05/15
I have used this service on several occasions for deliveries to Guernsey and always been completely satisfied. Their website is easy to use and the collection been on time.
05/05/15
Brilliant service hassle free ! We have recently had to suffer having a van hi-jacked by insiders at Yodel and another parcel worth hundreds stolen from TNT booked with Parcel2go website .
Use Parcel Monkey Guys ! The guy who turned up was Geordie lad ! Thank you guys !
05/05/15
The best - nuff said
05/05/15
very good and no fuss
05/05/15
Sending post is like dumping a girl-when you decide it needs to go you just want to pack it, address it and get it gone-Confirmation it arrives the other end confirms it aint circling like an eagle above your own house! Can not speak highly enough about this courier and it was a third cheaper than via Royal Mail-as Alexandra Orlov would quote-simples !!!
05/05/15
5 starts as usual. Keep up the good work.
05/05/15
These guys were brilliant, live chat make it allot easier especially as I was unsure about the whole thing of booking a parcel delivery online. Will use again.
05/05/15
I wasnt sure at first but I spoke to Brandon on Live Chat who helped me through the booking process and im glad to say it arrived on time all signed for! Amazing and well done Brandon!
05/05/15
Booked a next-day collection on Tuesday, expecting collection on Wednesday. Courier didnt turn up until Thursday. Not best pleased.
05/05/15
picked up from home by a very nice driver and delivred in London the next day! 5 starts all round
05/05/15
On time for a good price.
05/05/15
Easy, fast and cheaper than the post office. I will definitely use it again.
05/05/15
Very fast, excellent service!!! I am really glad! Thank you!!!
05/05/15
Using Parcel Monkey is so much less hassle and complication than going to the post office, even though it is only just down the road. Theres no queuing either! The instructions are good and getting printed out delivery and customs labels takes all the anxiety away
05/05/15
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