We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
Everything about this delivery was superb what more can I say.
01/05/15
very good service. no problems at all. strongly recommend
01/05/15
good service
01/05/15
Parcel monkey were quick to pick up my item the driver was efficient and had the labels ready to put on for me. The website is easy and clear to use and are by far the cheapest to use. Highly recommend
01/05/15
I posted 3 30kg parcels from the UK to Germany and the service was impeccable - picked up in time by DPD and delivered within the promised timeframe. Best price I could find, very happy with the service
01/05/15
Yes V nice service
01/05/15
Website easy to use. Fast, efficient and effective way to book a courier.
01/05/15
Fast delivery, undamaged item, good price.
01/05/15
I loved the fact that use take large items . Always arrived in same condition which gave me confidence for other large items to go through your company . In turn was able to put your company forward to others . Ive been embarrassed with customers when parcels arrived broken late or not at all . Use are Seriously worth the money .
HAPPY CUSTOMER AAA+++
01/05/15
Easy to use.
Fast delivery
Highly recommend
01/05/15
Very easy service. Collection was as requested and cost was competitive.
Would definitely recommend and would use the service in the future.
01/05/15
Sent a11kg box UK to France Friday arrived Tuesday less than £20. Cant find any better.
Thanks
01/05/15
So easy to use - does what it says on the tin!! Makes sending parcels a doddle !!
01/05/15
Efficient and good value.
01/05/15
I find the website easy to use with good options presented in clear manner... payment and parcel collection is very straightforward and documentation is 1st class !
01/05/15
very good
30/04/15
I have used them twice now and for sending parcels from the UK to Europe you cant beat the service and price.
30/04/15
Nice & easy parcel sending
30/04/15
My parcel was collected almost immediately after booking however after it entered Switzerland with parcel force all went downhill! Parcel was left at the Post Office and my daughter was charged 28chf handling fee to enable her to collect it. That was more than I paid for delivery! It would have been better to ask for a redelivery or to have left the parcel with a neighbour. Tracking also disappeared after it arrived at the Swiss hub!
30/04/15
Our Response: Thank you for taking the time to leave a review. I am very sorry to hear of the issues that have occurred whilst your shipment was with Parcel Force. We are more than happy to look into why this occurred if you require and will contact the courier to investigate. Please let us know if we can be of further assistance by raising a support thread on your Parcel Monkey account.
Quick and efficient service
30/04/15
Picked up parcel on Monday delivered by Thursday all with out a scratch on the box thank you fantastic
30/04/15
Booked for collection Friday, no one came or called, I logged on to re-book, seems a common theme, as the default was if you booked parcel plop they will automatically try again the next working day, Monday came, did the driver have paperwork? No, a receipt for collection? No. pants tbh.
30/04/15
Our Response: I am very sorry to hear your goods were not collected as planned. We have a facility to enable you to rebook the service from your Parcel Monkey account, or if you prefer, please ask one of our agents via Live Chat to rebook the collection in with the courier. Please do let us know if we can be of further assistance here and we will be delighted to help you out. Once again, apologies for the inconvenience this has caused.
I have not used Parcel Monkey before and needed a courier to take a parcel that was too big for My Hermes. Google found Parcel Monkey and the price was very reasonable. The parcel was collected from my home and delivered really quickly. I would recommend them to anybody!
30/04/15
Enter your details, select the service, pay, took me longer to write that than use the service this organisation is peddling on the internet for 1st class logistical solutions to delivering your valued goods to customers. Dont delay, book today
30/04/15
Enter your details, select the service, pay, took me longer to write that than use the service this organisation is peddling on the internet for 1st class logistical solutions to delivering your valued goods to customers. Dont delay, book today
30/04/15
Impressed half the price of the quote i got at the post office,parcel collected next day and arrived safely in Greece 6 days later.Would use again without hesitation.
30/04/15
Hassle free and easy to use. Came when they said they would. Delivered when they said they would.
30/04/15
I waited in all day 7am to 7pm no one came to collect no body notifyed me no body was comeing
30/04/15
Cant fault Parecelmonkey in any way - price, convenience, standards of service, efficiency - all outstanding. And a simple website
30/04/15
Serious company
30/04/15
Very good and very reliable service over many transactions
30/04/15
They provided a very good, quick and efficient service.
30/04/15
Simple and easy. Cheapest of all the on-line parcel firms and service was great. Website simple to use unlike some others. Will be using again.
30/04/15
First rate service.
30/04/15
A quality service. These guys set the standards as far as a prompt, courteous service goes.
30/04/15
Great service very fast delivery
30/04/15
Fantastic comparison site for cheaper parcels. Highly recommend as Ive used before and will use again not unless courier services get more expensive.
30/04/15
I use parcel monkey all the time to send things to my daughter in Australia. Fast, reliable and very good prices compared to other companies. Highly recommend them.
30/04/15
Brilliant service from HK-based Onestop Digital via DHL. Just 2 days for dispatch and delivery. In comparison a recent similar transaction using Royal Mail took 19 days :).
30/04/15
We have always had top service from Parcelmonkey. Picked up with no problems , top marks for the driver , he was so polite and helpful. Thank you . Excellent service.
30/04/15
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