We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,698 reviews.
Used parcel monkey first time, collection and delivery within time limit.
05/05/15
Found Parcel Monkey easy to book online, courier collected parcel when they said they would and it arrived as estimated overseas. Good for updates on progress of our order and trackability.
05/05/15
Well, used them for the first time and not too impressed. Parcel was four days late being collected and involved contacting Parcel Monkey on three occasions to sort out. That said, their response online was good and efficient but overall I will probably go elsewhere next time.
05/05/15
Parcel was booked next day delivery but wasnt collected, it was only collected after i spoke to Parcelforce. Very disappointed.
05/05/15
Very Handy as printer broken and didnt need label
05/05/15
I needed to send 2 x parcels to Scotland, they werent particular heavy but was 3/4 of a metre long by just under half a metre H/W. Items were tracked & I paid the extra £3.00 insurance to cover the actual cost of items (the standard cover of £75 is free). The Items were also delivered within 24hrs!!.
Price was excellent and a superb service by ParcelForce.
05/05/15
Quick reliable service
Will most definately use again
05/05/15
A rapid process from beginning to end. Thats why I use parcel monkey.
05/05/15
I chose same day collection and my parcel was collected within 1 hour great prices as well, I will be using again
05/05/15
very good sercive...Excellent....
05/05/15
item has not been picked up even after 1 week and i have tried rebooking. parcel force are utter rubbish
05/05/15
picked up on the day quoted, arrived in australia promptly, no problems
05/05/15
I shipped a boxed Brompton Bike from the UK to Eire for a reasonable price. Collection was as expected and delivery was prompt with no damage - insurance was reasonably priced too!
05/05/15
I recently booked 2 collections. Neither were collected. The courier just referred me to Parcel Monkey. Parcel Monkey were no help. I gave up after 3 days and used a different service. This happened to me before and took 3 months for a refund.
05/05/15
My parcel didnt reach to me for two weeks, I didnt get any answers, tracking number from career company which they gave to me isnt working, all they did was sending me an url which is not working and when I tell its not working, no answer for more 3 days. After 13 days they send a message that advise me to contact to the sender, like Im the third party(!) forgetting the parcel is sent to me, not anybody else, no apologize, and even told me they are not giving any further assistance, like they even gave to me any.
05/05/15
Item not collected and my customer not happy. Insurance should cover lost custom. Only seems to be one certain carrier who is unreliable.
05/05/15
I have now shipped 3 items using Parcel Monkey, and on two of those occasions the labels came through just before or after collection. This is not acceptable. The last time, two different labels came through on the same document and it was not clear which or how to attach to the parcel. Also the current parcel is still out for delivery over a week after collection. The tracking notes were not very clear leaving me unsure of status or action needed.
05/05/15
Easy to use, efficient & definately recommend.
05/05/15
Nobody showed up to another courier on the correct day, that I had booked and paid for, and there was no communication to let me know. I could not guarantee that I would be at home the next day, nor could I trust that somebody would turn up so I had to drop the parcel at the (not so) local depot, about 15 miles away. The only positive was that Parcel Force upgraded my delivery to 24H which meant that the parcel would still get there when it was supposed to, which it did. I dont think I would use this service again and would not recommend it.
05/05/15
Paid for next day delivery but got it after 5 days.
04/05/15
Setting up the collection on the website was easy. Come the allotted day, I got an email confirming today was the day. ....no collection and an annoyed wife. Website help then said that if the first collection in missed, then a second attempt would be made the next day. Still no collection and a very annoyed wife after having hung around at home again. So a webchat ensued with Parcel Money. Assured me that it could be any time up to 7pm that the parcel could be collected....still nothing. Third day, driver eventually came. My now extremely annoyed wife asked why the delay. The response "My rounds in the area are always on a Friday. I dont know why you were told otherwise". Enough said.
04/05/15
First time I have used parcel monkey and I am very impressed.
04/05/15
Picked up and delivered in a timely manner with courteous service. Would use again.
04/05/15
The driver was ok, however quite rough with handling my package. Back of the van was an absolute mess. He called me on my mobile to bring the package outside to him. Hes computer was very slow!! and whilst it was being slow, I put up with his swearing and frustrated body language. I felt a little uncomfortable to be honest. Poor service for not much cheaper than anyone else..
04/05/15
Collected on time, delivered on time.
04/05/15
Prompt, cheapest price available. All round an excellent service
04/05/15
im so glad we found you as yr service is so good and fast and parcels are treated so well thank you thank you thank you
04/05/15
Easy, affordable and reliable service, very convenient. Would recommend to anyone
04/05/15
I used this service when trying to purchase an item of furniture of ebay. An internet search showed that this was the cheapest service so I went with it, this was over a week ago and I have still not recieved my delivery. Parcel force tells the person at the collection that they will come at a certain time but then fail to show up. I have called on a number of occasions as well and recieved no help. This is a becoming a common trend of offering a good priced service and then providing really poor quality!
04/05/15
I cannot begin to share the misery this has caused me. I will never, ever use them again!!!!!!
04/05/15
Awkward shaped parcel collected and delivered as per schedule for a reasonable price. Well Done.
04/05/15
Would recommend
04/05/15
Once the parcel was collected from home never knew anything else from it. No confirmation emails, nothing. The code I got for tracking is incomplete and makes impossible to track the parcel. At this time I dont know if my parcel reached its destination or not.
04/05/15
very quick and prompt response service great
04/05/15
Item not collected on day as agreed
04/05/15
Had never even heard of this company but googled to find someone who would take a parcel that was too big for Hermes and up they came. It ended up being Yodel who was the carrier and the whole system was much smoother and quicker than Hermes. Fantastic service.
04/05/15
This was the first time I used Parcelmonkey and am totally satisfied with the great easy service, thank you.
04/05/15
Quick and efficient
04/05/15
Ive used ParcelMonkey quite a few times now, and they just continue to impress me. Very cheap fares compared to those quotes on mother websites - very kind and prompt customer service. Fantastic!
04/05/15
Excellent service - rapid response, great prices.
04/05/15
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