We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
No problems at parcel sent to USA and signed for on delivery.
10/05/15
Fair price and efficient service
10/05/15
Very easy to use would recommend to anyone thank parcel monkey
10/05/15
Real mess up, delivered it back to me, the sender instead of addressee (in Italy)...no explanation and when I called parcel force for explanation they couldnt give me one! waste of time and money!
10/05/15
I have used Parcel Monkey to find quotes to send a parcel abroad. Found the cheapest quote was with UPS. booked everything online, the courier turned up as agreed and the parcel was delivered within a week!
overall i had a pleasant experience. Couldnt find any faults whatsoever. Will definitely use them again. Thanks!
10/05/15
Twice now paid for a 24 delivery and its taken 48! emailed parcelmonkey basically they said i was unlucky (twice in a row) now i know problems arise but its how you deal with them that counts, they offered me nothing!!
10/05/15
Had excellent service,from start of order to collection.
only criticism was that there was no indication of what time collection was due.other than that no problem.
10/05/15
a well packed parcel arrived with contents smashed - a cast iron stand PM did not go do any more than look at some photos and then refused claim even though I paid for the extra insurance. The goods and packing never inspected - box had a big gash in it - maybe a forklift? disgraceful attitude - hide behind emails - cannot speak to anyone - considering making a county court claim
10/05/15
Very fast, easy to use and a good price. Will definitely use them again and live chat was very helpful. Thank you parcel monkey and Jimmy.
10/05/15
My 48 hour parcel force delivery is currently 4 days late and counting. Parcel force are no help whatsoever. Not happy as it was a gift for my sons birthday which was yesterday.
10/05/15
I have sent a parcel but not deliverd no card to tell my customer were it is I have just used a courier and found these OK but this is the same as another courier who were rubbish
09/05/15
Sent 2 parcels to Denmark, not only the cheapest, collected Tuesday delivered Thursday. 10 star Rating
09/05/15
Well after receiving an email asking "how did we do" and not actually receiving anything, pretty **** I guess?
09/05/15
Our parcel was uplifted and delivered to the destination just as we had requested. First class service. Will definitely use them again.
09/05/15
Despite clear instructions parcel was delivered to wrong address and to gain access to wrong address deliverer must have scaled high gate to have left parcel where it was found.(neighbour not happy).
09/05/15
Picked up quicker than expected.
Delivered when they said it would be, next day.
I am happy, customer is happy.
What more could you possibly want.
Thanks.
09/05/15
fast reliable and efficient service would highly recommend parcelmonkey for your delivery needs
09/05/15
Worth using. Heavy awning delivered in a day. Thats service and all for £21
09/05/15
I was very impressed by the efficient and speedy delivery of the parcel. Many thanks.
09/05/15
i was a bit sceptical when i signed up for this but need not of been, my parcel was collected and delivered.
09/05/15
Had no problem at all, everything went as it should. Very happy with the service.
09/05/15
Good advice of couriers and the costs
09/05/15
Used few times, very fast service, good value, would recommend
09/05/15
Everything worked exactly as it should. Driver brought labels for collection etc.
a very good service and happy customer
09/05/15
Delighted with price and fast delivery of package from uk to Ireland. Was kept very well informed at every stage. Many thanks.
08/05/15
Met expectations on price, standards and speed. Well done!
08/05/15
No problems, easy to use service which I will use again.
08/05/15
Value for money and makes sending parcels easy and affordable.
08/05/15
Very simple to use website, good selection of delivery options and great prices.
08/05/15
This is the 1st time ive sent a parcel abroad and it was made very easy thanks to parcel monkey and dpd, the parcel arrived quicker than expected and i thought it was excellent value for money ☺
08/05/15
Delivered 2/3 of my parcels a day late and the other one has still to be delivered - 3 days late if the client gets it Monday!
08/05/15
bang on time; courteous!
08/05/15
Picked up as advised, but earlier than expected which meant I could get out and start my day. Delivered well within the timescales given, so well pleased all around.
08/05/15
This was my first time using Parcel Monkey and it was affordable, convenient, fast and reliable. Would definitely use again and recommend to others!
08/05/15
I wasnt in but next door told the driver looked for somewhere to leave the parcel and when they couldnt see anywhere safe knocked on her door to accept the parcel. Note was put in my door and I picked up the parcel later. Perfect
08/05/15
???????? ??? ?
08/05/15
I have never used parcel monkey before or will I use them again. I placed a next day delivery order on a Friday with the view to receive the parcel the following week. It has been over a week and the parcel has not been delivered, I called DX who said to me the parcel hasnt been dispatched or processed by Parcel Monkey. I paid £94.00 for this service to get some items including birthday presents. I have had to buy some presents now locally as the courier has failed to deliver. Parcel monkey have the cheek to send a review email - however nothing has been delivered. Never use this company use parcels to go. At least you can phone somebody too.
08/05/15
Booked for Tuesday 5th of May for collection, received an email from parcel monkey saying collection would be made. Waited all day missed several meetings only to call them at 5 oclock asking why my parcel hadnt been collected to be told it had not been booked and would be collected next day. Parcel Monkey said it was nothing to do with them as they are just a price comparison site. Terrible service, impossible to speak to anyone in person. No communication, terrible. Ill never use these *****s again.
08/05/15
According to tracking the parcel was delivered about 3 hours later than the specified "express" 48 hours. otherwise all went well.
08/05/15
Parcel Monkey you were a day late in collecting my booking,
08/05/15
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