We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,024 reviews.
Although the driver was rude and with a poor command of English and she was unaware that the shipment consisted in 9 boxes, Im happy with how fast Parcel Monkey collected and shipped my stuff abroad.
I would use it again.
16/09/15
All worked well and price was competitive
16/09/15
Very easy transaction,thanks again.
16/09/15
First time using this service was apprehensive but collected from seller on time and politely, the driver even had the label to put on the package. It was with me within 24 hours and i was updated every step of the way. Wouldnt hesitate to use them again. I used the Parcelforce 48 service through Parcel monkey.
16/09/15
Booked at 10pm, parcel collected the next morning and delivered without any problems. Excellent service!!!
15/09/15
Very impressed with how easy it was to organise a collection from DPD, without ever actually being forwarded to DPD website. Tracking info was very informative and updated frequently and parcel arrived exactly when they said it would. Overall very happy and would definitely use again!
15/09/15
I am most impressed with your service
15/09/15
Very easy to complete, minimal fuss and prompt pick up, recommended.
15/09/15
My parcel was collected very quickly and delivered to the receiver very quickly. A no nonsense and fast service that is appreciated.
15/09/15
We have never had any problem service is always great
15/09/15
Arrived on time, 2 days to Ireland very good indeed
15/09/15
Good collection and delivery A++++ service
15/09/15
I booked a delivery to Hungary for a 7kg parcel. The label did not initially automatically issue however spoke with customer services who were quick and helpful.
The pick up and delivery were excellent and I had a very happy customer. the cost was one third of the main supplier in the UK.
15/09/15
The delivery company (DPD) failed to ship my parcel from the drop-off point, and only did so after nearly a week when I phoned them to check delivery had taken place. This potentially lost me sales as a small business.
15/09/15
Have used PM for UK and Europe and each time arrived in good condition and on time
15/09/15
Always used parcel monkey over others.
Ease of service and plenty of choice.
Well priced. Even when arranging parcels to collected and delivered to me. Working with the seller can be awkward to communicate, so having a service that you can work out delivery times days in advance or get a next day service cheap.
15/09/15
Great service, texts to set up collection and delivery times, good rates and even arrived earlier than expected! Parcels to Spain are often late- but not this service. Great job. Second parcel equally well handled. Will definitely use them again.
15/09/15
I have used parcel monkey many times and have always delivered my parcel on time and in one piece. Great stuff parcel monkey/
15/09/15
Really easy to book and brilliant service
15/09/15
Well worth it price wise and delivery on time with no mishaps. Did ask them not to collect until after 1pm but collected at 10.30am so seller might have been disturbed as works shifts, but as purchaser - I was happy with collection and delivery.
15/09/15
The nice thing about parcel monkey is that you can chose the carrier. With ParcelForce you drop off at a nominated post office. Using DPD, you drop off at a local convenience store which is open late (the downside is that DPD dont collect from them every day) get a receipt with a tracking number and their system takes over.
Delivery to the place I wanted and you can track WHO signed for it as well!
15/09/15
Quick Efficient Superb value
15/09/15
Great, saved me a lot by using Parcel Monkey.
15/09/15
First of all I was charged by Parcel Monkey but DPD rejected the parcel. This could not be rectified til the next working day. I did not want to wait in all day for the parcel to be collected so I spent ages asking DPD then Parcel Monkey whether I could drop it off at a parcel shop. DPD said no talk to parcel Monkey. By this time in the day Parcel Monkey were not replying to Web enquiries via email or online live chat. I decided to take it to the shop who accepted it. But I wasted 3 hours of my life mucking around with this through unclear booking forms and collection procedures. To make it clear you CAN use a DPD parcel store to send your parcel off. You DONT have to wait in all day for thru to turn up. And nowhere is that written.
15/09/15
Fast and efficient collection. Will definitely use again.
15/09/15
Perfect service, from booking the reservatation online to the handing of the parcel and its delivery. Excellent job and well done!
15/09/15
First time Ive used parcel monkey and I am extremely impressed with the service I have received. I will definitely use them again in the future and recommend them to others!
14/09/15
Multiple consignment booked with Parcelforce 1 out of 4 parcels lost, no response in 5 days regardless several contact attempts, same old response from customer support "We will keep you posted!"
14/09/15
Excellent service and delivered item on time.
14/09/15
I Will recomend for anybody. good job.
14/09/15
For the price i was quoted i could not find a cheaper quote
The parcel was collected and delivered faster than quoted
Could not ask for better service
14/09/15
This is the third time I have used Parcel Monkey and the third time I have been really pleased with the service. Very easy to use with a great choice of different options for sending parcels.
14/09/15
Of the last 3 things I sent with Parcel Monkey 3/3 arrived severely battered to the recipient. Its very cheap, but if their couriers breaks your stuff, its not worth it. This was my last Parcel Monkey adventure.
14/09/15
Courier came a day late after chasing Parcel Monkey to find out why. Late collection was due to running out of time. Apart from that everything went smoothly
14/09/15
Collected the parcel 24 hours late after paying for a 24 hour service. So parcel was late and missed its connection for its final destination. No apology, no email, no refund.
14/09/15
Needed to contact PM urgently re a delivery error. Posted a ticket, no reply for 24 hrs & noticed they had locked the ticket without even answering the query. There was an error on their systems. Posted another ticket - when I finally got my answer it was too late and no apology. Plus inaccurate details re no safe place allowed for Parcel Force deliveries. Really disappointing service. This shows everything that is wrong with ticket only communication companies. I try to avoid them at all costs if I can.
14/09/15
All good , thanks
14/09/15
We have sent an international parcel to Italy using their service, the very next day the courier has returned the parcel to us saying the label was incorrect? We have then contacted them requesting a refund, it has been nearly 3 weeks awaiting no refund given, no reply to emails, no contact number causing a complete mess. Very poor customer service.
14/09/15
Simple, straightforward and affordable. Excellent service and will use again in future.
14/09/15
This is not the first time I use them. They are great! the booking process is very clear and easy to complete. The package arrived quickly to Paris!
Ill recommend this company to anyone! Thank you
14/09/15
