We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Quick to arrange and prompt collection on agreed day at bargain price compared to others.
12/05/15
Great service!
11/05/15
A service like this was sorely needed and its executed so well here. The site is amazingly simple to use and the most important part is that you YOU WILL SAVE MONEY SHIPPING PARCELS. So thank you Parcel Monkey!
11/05/15
This service was very convenient to use. The cost however was not significantly cheaper to use when you factored in insurance for expensive parcels. Also tracking of parcels sent internationally was poor. I had to contact customer services to get delivery info. Average service.
11/05/15
DO NOT use parcel force! Absolutely NO communication to me or the person they were picking up from. I didnt have any confirmation that my package had been picked up. No idea of the day it was coming so I missed the parcel. Its now stuck in the depot as I arranged a Saturday morning delivery. Waited in, NO SHOW! Rang them this morning to be told I should have paid a charge of £12 for Saturday delivery. This wasnt explained when I rang the depot. I will have to arrange a van to pick up as I will not give them ONE MORE PENNY of my hard earned cash!!!!! DREADFUL SERVICE!!!!!!!!!!!!
11/05/15
Was very easy to set up and print off and the documents for the parcel. Quick collection next day. Downside was didnt have a time frame for pick-up. Which was difficult while working. Email notifications were very useful too. All in all I would defiantly use them again.
11/05/15
I am very happy with Parcel Monkey, they make it easy to find a good deal, the website is easy to navigate and the service is impeccable.
11/05/15
Highly recommend super fast service will definitely be using in the future
11/05/15
Sent a parcel to my son in Australia for skiing. It didnt arrive, they didnt even have any tracking on the parcel and only looked into it when I contacted them. They said that the parcel never left Heathrow but they dont know where it is! They should know if the parcel has not left Heathrow BEFORE I inform them that it has not arrived! Someone obviously has STOLEN this box and they are not interested in looking into it!
11/05/15
Great service overall! I needed to send parcel 10 kg within UK! Parcel monkey gave me an option of different companies with prices and time table! It was easy to pick a winner, parcel was collected from and delivered next day! Will use this service again!
11/05/15
Excellent service thanks
11/05/15
Will use this service every time from now on
11/05/15
Fantastic service size never a problem with parcel monkey
11/05/15
perfect. All went smoothly
11/05/15
No problems at all with parcel monkey
11/05/15
So nice & fast!!!
11/05/15
If Parcel Monkey had a number to contact (which they dont) it would probably ring through to one man is his bedroom who can build good sites but doesnt like people and cant run a business. Go direct to the courier. This is the third day ive taken off work for collection. As PM has no number I just called straight through to DX to check the delivery who have said Parcel Monkey didnt place the order again. can only think any good reviews are false. https://uk.trustpilot.com/evaluate/www.parcelmonkey.co.uk#
11/05/15
The item arrived 3. Days late and broken and then I tried to claim on insurance but was refused as they said a wooden coffee table is in the prohibited list but yet I paid the insurance! Had to refund the customer and I was at a loss of £149. Which is unacceptable .
11/05/15
Didnt another courier on the booked day. Confirmation email received but apparently driver wasnt told. Waited in all day.
11/05/15
It is realy cheap comparing to DHL and other companies and they delivered the parcel to my door in Saudi Arabia. I am very happy to use them again and again.
11/05/15
Having had a friend accidentally take my wallet several hours away I found Parcel Monkey online and booked a same day pick up and collection (on a Sunday). I received notification that the order had been received. When there was no collection several hours later I went back into the site and my account to find that there was a note on the order saying there was an issue and to contact them. There is no phone number and their email contact centre is only manned Monday to Friday. Not much use on a Sunday. I sent several emails and received a response on the Monday morning saying there was a technical problem and that with a newly confirmed collection time they would organise the delivery. I asked for it to be as soon as possible but several hours later I am still waiting for a response. I have now asked them to cancel the collection and have used Royal Main Sameday instead. I just hope I dont get charged. Do not use them - how can any organisation function without a reliable way of customers getting in contact with them?
11/05/15
Easy and no-nonsense booking, able to monitor progress of parcel and delivery schedule. I highly recommend.
11/05/15
I dont send many parcels and was nervous about using a cheap courier, but Royal Mail were so expensive. Parcel Monkey allowed me to send using Royal Mail much cheaper than direct booking, but with what appears to be the same service. Pick up and tracking went according to the booking.
11/05/15
Booked a 24 hour delivery service with Parcelforce through Parcelmonkey. Parcel was collected very promptly. Having tracked its progress, I found that it arrived at the Delivery depot in the very early hours of the next morning, ready for delivery to my young relative that same day. However it actually never left the delivery depot and subsequently arrived 3 days later than I had requested. At no stage when booking the parcel did it state anything other than the 24 hour delivery, this is why I chose this service at greater expense. Whilst booking the service a message was attached saying that if I wanted to book the 24 hour service it had to be done by a deadline, which I fulfilled with time to spare. I contacted Parcelforce immediately and was very disappointed with their dismissive response. They stated that I should direct my complaint to Parcelmonkey as it was their mistake and not Parcelforce.
11/05/15
Reliable service
11/05/15
I found better prices on Parce Monkey with Parcelforce than going straight to Parcelforce, with exactly the same service. Great !
11/05/15
excellent service- delivery of package to remote area of greece within 2 days
11/05/15
The pacrel was collected after 4 days delay.
11/05/15
Thought it would be a simple task, to send a parcel from the UK to Spain. It wasnt, it took 5 phone calls to the UK from Spain, 15-20 emails, four days waiting in for delivery. The on line chat for parcel monkey was hopeless, had a message, " if theres a problem, get back in touch" got back in touch and got ignored. Got sent from Parcel monkey to Courier and from Courier back to Parcelmonkey. Absolutely disgusted at my treatment and had to really really fight to get my package. Never, ever again.
11/05/15
Parcels collected a day late, dont know if its parcelmonkey or parcelforces fault, but was kept up to date with the situation (website stated that if collection date/time was missed it would definitely be the next day) still not good enough in my view though. Other than that i had no complaints from the recipient as to tje the condition of the arrived parcels.
11/05/15
Aa the title said all went exactly as promised. No complaints - a simple to use service.
11/05/15
Im happy with the service!
11/05/15
Good prices especially if you need peace of mind with extra insurance..pity they dont allow you to enter the amount you wish to insure the parcel for and rank the options by price..would have sped up the search vastly. Apart from that all good..easy to book and services available are clear, and executed as promised.
11/05/15
I booked the parcel in online, very straightforward too. it was picked up when they said it would be and arrived safely when they said it would arrive.
The recipient got it in the same condition I shipped it.
You cannot say fairer than that!
10/05/15
Cheap and reliable. What more could you want.
10/05/15
This was a great company! So helpful in finding the best rates, easy booking, and perfect and timely service!
10/05/15
Worked like clockwork
10/05/15
interesting you keep sending me reviews when i have not used parcel monkey in over a year. i guess you are misusing my data..
10/05/15
On time with pleasant driver
10/05/15
Easy to use and smooth pick up and delivery, will use again
10/05/15
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