We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Package was collected pm 6th with 2 day delivery schedule, should have
been delivery 8th, was delivered 13.00 11th !
16/05/15
If you are looking for a cheap carrier and arent overly concerned about strict timelines then Parcel Monkey is perfectly adequate. Its always worth shopping around but the prices are generally quite low and youd struggle to get those prices directly from the carrier. Generally in our experience the parcels have arrived at the location in one piece but inevitably they are difficult to trace as you arent dealing with the carrier themselves. However, we would advise never to go with the options that use Yodel, as these have always ended up going wrong. It seems these parcels in particular end up being passed through at least two different carriers which leaves them impossible to trace. In our case we have lost orders and had orders delivered to the wrong addresses. If you are to use Parcel Monkey we would always recommend paying the couple of pounds more to go with the more reputable carriers like Parcel Force or TNT, if carriers such as this arent available we would recommend going elsewhere.
15/05/15
Could not have been easier. All steps explained, and felt informed at all times.
15/05/15
Excellent Service - arrived quicker than expected and got us out of trouble after being let down by Parcel2Go. I will now use Parcelmonkey for all of our deliveries. Thank you.
15/05/15
Extremely reliable service as ever!
15/05/15
Not arrived yet As apparently pat was delivered by BIKE 8.5 kilos too heavy So NOW my family have to collect it Not happy as supposed to be door to door service
15/05/15
One parcel semi ok although your staff cancelled it! The other was sent to Essex? Instead of Spain no idea where it is!
14/05/15
HI, this company is fine until something goes wrong. I had to move the date of collection of the parcel 3 times because a question was not answered and it took me 3 messages and live chat to sort things out and I ended up getting a refund and starting again. So yes the company is good but check, check and check again before clicking confirm.
14/05/15
The parcel was dispatched on May 1st to holland and was returned to the UK on 13th saying the destination could not be found. There have been no phone calls to me or the recipient or e mails. The address on the parcel was clear. It lay in a depot in Holland for 8 days without any contact. I am very disappointed.
14/05/15
I have used Parcelmonkey three times in as many weeks and find the whole experience totally hassle free. Good prices and great service! Cant fault it!
14/05/15
supposed to be collected thursday finally turned up monday,after 3 phone calls.absolute ****e.0 out of 10.
14/05/15
Booked for same day pick up. No one turned up I decided to myself to the depot and drop off myself, as i was passing nearby on that day. For the next 3 days curriers kept coming to my address to a collection which was on longer there. Avoid
14/05/15
I sent an important and private document to Philippines. the courier did not leave any collect your parcel card so did not know where the parcel. Contacting parcel monkey is inefficient because the only way is to email them which is time consuming. Highly not recommended.
14/05/15
I sent a parcel from London to Italy with an amazing price and in a so short time... Best service ever!!!!
Highly recommended
14/05/15
Parcel collected on site on Thursday 7th May. Was not delivered Monday 11th May. I phoned and was told it would be delivered next day. I asked for a message about access to be passed to the driver and the recipient had a big sign also stating regarding access. The recipient found a card left by the driver stating he had tried to deliver at 3.20, (when the premises were open and fully manned) and had now returned the parcel to an address for them to collect. They went and got it on Wednesday. Appalling service and internal communication. Will never use again for anything urgent.
14/05/15
never show up to collect then when you contact there help they just say its not us its the courier company i understand that they are just a comparision but when bought through them surley they have some responsbilty will never use again ive had some problem with around 5 collections better to go via another site or even direct
14/05/15
Put a parcel in a 24 hour delivery and 3 days later no delivery attempt has been made, no tracking updates since collection, no replies to numerous support requests, no reply to messages sent to DX, no updates via Live Chat. Dreadful service. Now blocked from their Facebook Page where I made a complaint! I will do everything I can to make folks aware of how bad these Donkeys are!! This is the support thread link so you can see whats going on: https://www.parcelmonkey.co.uk/support2.php?CrmThreadHash=ee61a&CrmThreadId=310675 You Its now the 14th May and this is your tracking: Tracking - PM3664742 11th May 2015 @ 18:51 Awaiting Collection 12th May 2015 @ 06:40 Driver is on the road 12th May 2015 @ 11:34 Collected 12th May 2015 @ 16:55 Awaiting first delivery attempt Thursday 14th May 2015 at 11:40 You ??? Thursday 14th May 2015 at 11:38 You Just to keep you up to date: What a bunch of arseholes: https://www.facebook.com/ParcelMonkey I just posted on their page about heir appalling service and asking for some support only to now find my comments removed and now blocked form commenting! Booked a 24 hour delivery with them on the 11th, parcel collected on the 12th then due for delivery 13th. Parcel has vanished and no tracking after the 12th. 7 Support messages sent, 2 live chat sessions and 2 emails to the courier and no replies. Receiving customer furious and thus impacting on our customer service. My advice - dont use Parcel Monkey...its run by Monkeys I suspect! Heres the thread: https://www.parcelmonkey.co.uk/support2.php… Parcel Monkey UK Product/Service Parcel Monkey UKs photo. Parcel Monkey UK Like Page 7,103 Likes 45 talking about this Like · Comment · Share Berb Clement pay peanuts get parcel monkey? Like · Reply · 7 mins Robert Griffin Strange thing is you pay Hermes peanuts and they get stuff there! I usually use another courier and Yodel or Parcelfarce for urgent stuff and have never had an issue. Used these fwits twice and same both times....dont know what possessed me to use them again. In fact I used them a few years back and the drive stuck my labels on someone elses parcel and vice versa so a Scout Group in Essex got a Gunslip and a bloke heading out shooting ended up with a box of embroidered scouts t-shirts! Thursday 14th May 2015 at 11:21 You Here you go - as you have now blocked me from your facebook page Ive stuck this on my page and will do similar on Google+ and twitter. Ive done a PayPal chargeback on you as well. I wont be using you lot again and Ill make sure I make as many people as possible aware of your service! What a bunch of arseholes: https://www.facebook.com/ParcelMonkey I just posted on their page about heir appalling service and asking for some support only to now find my comments removed and now blocked form commenting! Booked a 24 hour delivery with them on the 11th, parcel collected on the 12th then due for delivery 13th. Parcel has vanished and no tracking after the 12th. 7 Support messages sent, 2 live chat sessions and 2 emails to the courier and no replies. Receiving customer furious and thus impacting on our customer service. My advice - dont use Parcel Monkey...its run by Monkeys I suspect! Heres the thread: https://www.parcelmonkey.co.uk/support2.php… Thursday 14th May 2015 at 11:11 You 3 hours - 7 messages, 2 live chats and 2 requests to DX...nothing! Thursday 14th May 2015 at 10:59 You Still nothing? Thursday 14th May 2015 at 10:27 You Ive now emailed DX twice, been on your live chat twice and messaged you via your support centre 5 times and wasted 2 hours and I am getting nowhere!! My customer demands to know what is going on?????? You might run a company with appalling customer service but dont drag my business down to your level Thursday 14th May 2015 at 10:16 You Chat started on 14 May 2015, 09:09 AM (GMT+0) (09:09:43) *** Visitor 33629828 joined the chat *** (09:09:43) Visitor 33629828: Do you respond to inquiries through your Support Centre? I need to know what is happening with delivery PM3664742 - here is the transcript so far and I am no further forward - where is my parcel? why was it not delivered and when will it be delivered? I have a very upset customer who needs this today (should have been there yesterday) and he wants answers....the right answer not some fabricated tale! You Still no reply and no update on the tracking. What use is this: Tracking - PM3664742 11th May 2015 @ 18:51 Awaiting Collection 12th May 2015 @ 06:40 Driver is on the road 12th May 2015 @ 11:34 Collected 12th May 2015 @ 16:55 Awaiting first delivery attempt Thursday 14th May 2015 at 9:54 You Your initial reply says "Our opening hours are Monday to Friday, between 9am and 5pm (GMT) Your message has been logged and will be answered as soon as the department is open again" It is now 0930 and you have not answered as soon as you open!? Thursday 14th May 2015 at 9:25 You I contacted your live chat which was useless! is this getting delivered or not? Where is it? Why was it not delivered? When is the tracking getting updated? Chat started on 14 May 2015, 07:14 AM (GMT+0) (07:14:13) *** Visitor 10050655 joined the chat *** (07:14:13) Visitor 10050655: Hello. Im trying to find out whats happening with PM3664742 I have a very unhappy customer and your tracking is not at all helpful (07:14:49) *** Jason joined the chat *** (07:15:15) Jason : ok i will look into this (07:16:44) Jason : can i ask when this collected (07:16:57) Visitor 1431587654: It was collected on Tuesday 12th (07:18:02) Jason : ok i unfortunately i will have to open an investigation out upon this, as soon as i have a response i will be touch directly (07:19:46) Visitor 1431587654: OK, my customer is furious and its not helpful that your tracking and the DX tracking give no indication why delivery failed and whats happening. Its the first time Ive used you since a previous bad experience and Im not happy! I need to tell my customer if this will arrive today?? (07:21:54) Jason : I can confirm that this will not arrive today in which i do apologise, i hope to have answer by the close of business today. This will allow DX to confirm the location of this consignment. As soon as i have an update i will come directly to you (07:23:52) Visitor 1431587654: It wont arrive today???? Why not?? How can you say that when you dont even know where it is?? It should have been delivered yesterday and your tracking states it was out for delivery yesterday so how can you make the bold statement that it WONT arrive today?? Surely a failed delivery yesterday will have a delivery attempt today?? (07:25:12) Jason : OK DX have confirm upon the location of your consignment (07:25:56) Jason : they have informed me that i will be delivered today (07:35:09) *** Visitor 1431587654 left the chat *** (09:10:51) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and well get back to you shortly. (09:12:41) Visitor 1431594583: You can see the message above! email is [email protected] but I doubt you will reply! I have a very upset customer and I have wasted 2 hours chasing you lot! NOT HAPPY (09:13:29) *** Visitor 1431594583 left the chat *** Thursday 14th May 2015 at 10:14 You Still no reply and no update on the tracking. What use is this: Tracking - PM3664742 11th May 2015 @ 18:51 Awaiting Collection 12th May 2015 @ 06:40 Driver is on the road 12th May 2015 @ 11:34 Collected 12th May 2015 @ 16:55 Awaiting first delivery attempt Thursday 14th May 2015 at 9:54 You Your initial reply says "Our opening hours are Monday to Friday, between 9am and 5pm (GMT) Your message has been logged and will be answered as soon as the department is open again" It is now 0930 and you have not answered as soon as you open!? Thursday 14th May 2015 at 9:25 You I contacted your live chat which was useless! is this getting delivered or not? Where is it? Why was it not delivered? When is the tracking getting updated? Chat started on 14 May 2015, 07:14 AM (GMT+0) (07:14:13) *** Visitor 10050655 joined the chat *** (07:14:13) Visitor 10050655: Hello. Im trying to find out whats happening with PM3664742 I have a very unhappy customer and your tracking is not at all helpful (07:14:49) *** Jason joined the chat *** (07:15:15) Jason : ok i will look into this (07:16:44) Jason : can i ask when this collected (07:16:57) Visitor 1431587654: It was collected on Tuesday 12th (07:18:02) Jason : ok i unfortunately i will have to open an investigation out upon this, as soon as i have a response i will be touch directly (07:19:46) Visitor 1431587654: OK, my customer is furious and its not helpful that your tracking and the DX tracking give no indication why delivery failed and whats happening. Its the first time Ive used you since a previous bad experience and Im not happy! I need to tell my customer if this will arrive today?? (07:21:54) Jason : I can confirm that this will not arrive today in which i do apologise, i hope to have answer by the close of business today. This will allow DX to confirm the location of this consignment. As soon as i have an update i will come directly to you (07:23:52) Visitor 1431587654: It wont arrive today???? Why not?? How can you say that when you dont even know where it is?? It should have been delivered yesterday and your tracking states it was out for delivery yesterday so how can you make the bold statement that it WONT arrive today?? Surely a failed delivery yesterday will have a delivery attempt today?? (07:25:12) Jason : OK DX have confirm upon the location of your consignment (07:25:56) Jason : they have informed me that i will be delivered today (07:35:09) *** Visitor 1431587654 left the chat *** Thursday 14th May 2015 at 8:54 Parcel Monkey System Hello, The Parcel Monkey Customer Support Department is currently closed. Our opening hours are Monday to Friday, between 9am and 5pm (GMT) Your message has been logged and will be answered as soon as the department is open again. Kind regards Parcel Monkey ____________________________ Helpful Information: Parcel Monkey is essentially a price comparison site with direct connections to courier companies getting you cheaper prices than if you went to the couriers directly! (We usually have the best prices in the UK!) Deliveries... We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way. Phone Lines... We are an online business and to enable us to offer some of the cheapest prices in the UK we do not have any telephone numbers. Also if a courier company (Courier, DX, Parcelforce etc) should make a mistake, then we will initiate and run an investigation with the couriers administrators; this can take time and we have found from experience that communication via phone is impractical, therefore all support is run via email through this Support Ticket CRM system. Mistakes can happen but... Our core role is to get the best prices possible and offer only courier services that we know, trust, and have the highest successful completion rates - it’s worth noting we have changed courier services because of this in the past - we currently have an overarching 98% success rate which is something we are very proud of. Thursday 14th May 2015 at 7:57 You Ive tracked this - your tracking service is useless! Why has PM3664742 not been delivered and what exactley is happening with it?? Thursday 14th May 2015 at 7:57
14/05/15
Thank you - will be using you again!
14/05/15
Easy, quick and reliable. Very happy with the service.
14/05/15
Amazing service! Will definitely be using again. So easy and reliable. Thank you
14/05/15
Picked up same day delivered in 3 working days via Parcelforce - cant knock it.
14/05/15
They made the arrangements, simple to use and everything went as it should.
14/05/15
Have used Parcel Monkey several times recently and other than one pick up on the day following the collection date advised, all has been easy to arrange at competitive prices.
14/05/15
Great service, no delays. Competitive price.
14/05/15
Quick, easy delivery at reasonable price.
14/05/15
I have used parcel monkey several times now always prompt quick and easy with no issues and good prices cant as for more.
14/05/15
Once again Parcel Monkey made it easy to send an item. Never had problems before. Unfortunately on this occasion Parcel Force let them down. Failure to deliver on time. Lame excuses. Shocking customer services. Ill never use Parcel Force again. But will use Parcel Monkey.
14/05/15
Not disappointed yet. Thanks you+++++++.?
14/05/15
Great service ! Easy to use website ! Tracking good and updated regularly
Will definatley use again
14/05/15
I got even cheaper deal through parcelmonkey than actual cargo provider/parcelforce. Everything went very smoothly, the parcel was collected the next day and delivered on time.
14/05/15
Send a parcel with 8 items and they arent delivered toguether. One box per day.. Try to contact parcel monkey and no answer chat nit working and no phone number. Worst experience ever lets see if i will recive everything.
14/05/15
I was not at home and the driver let my wife carry the quite heavy parcel, I thought he would have offered.
14/05/15
No problems at all, the only thing that could improve it is having a rough idea of time of collection. Apart from that, a big thumbs up...
13/05/15
They were very prompt and cheap
13/05/15
The service from Parcel Monkey was good but the handling of my parcel by Parcelforce was shocking. The parcel was a well packaged sink, thoroughly protected with bubble wrap and polystyrene, however it was smashed to bits on arrival.
13/05/15
Wanted to send some cushions that were over 1 metre in length....Parcel Monkey came up trumps where all others failed! Easy website to use, collection made on same day and 48 hour delivery as requested, meant customer received their parcel on time! Will definitely reuse!
13/05/15
on time and delivery fast and in good condition
13/05/15
If you want to send a parcel via Parcelforce, its simply much cheaper via this service. Get a quick quote, pay via paypal etc and you can print your label within a couple of minutes. I saved about £7 on what I would have paid for exactly the same service at the Post Office. Just stick the label on your parcel, drop it off at the Post office, and thats it. Excellent.
13/05/15
Parcels collected . delivered no probs at all
13/05/15
My first experience is a good one. A grandsons birthday is pretty important when you live 12,000 miles away, but Parcelmonkey exceeded my expectations and parcel was delivered to a local post office within 48 hours.
Amazing! A smaller window for pick up would be helpful.
13/05/15
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