We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
07.05.15 - contacted Parcel Monkey to book & pay for a parcel to France. Order ref 2843216. Collection by DPD arranged for 08.05.15 between 2-3pm. No collection was made. The driver did not attempt to contact me by phone neither did he leave a card. Collection rearranged for following Friday 15.05.15. Again no collection made nor any attempt at contact made by the driver. I was here on both occasions. At long last the collection was made yesterday 18.05.15 ten days late. I trust that the delivery to the destination will not take as long. I have used Parcel Monkey before without hitch, but I think that DPD provided an unacceptable level of service in this instance.
19/05/15
very good service
19/05/15
Let me start by stating the main issue with this service. We are a business and we close at 5pm but there is no way to stop couriers turning up at 7pm to pick up goods. If I use Parcelmonkey now, I will select Parcelforce but only because the local driver is aware of the hour we work and picks up during those hours (He is helpful and friendly and for you at Parcelforce, it is your Burnham on Crouch driver). I had the misfortune of selecting Yodel for a couple of deliveries through Parcelmonkey and they were worse than awful. The first attempt to pick up resulted in them going to a place some 30 miles from our office. The next three times they didnt show and in the end I had to cancel and get someone else to pick the parcels up. I would not use Yodel again if I have the choice. On top of this it is almost impossible to get a response from Parcelmonkey. I have contacted them numerous times and had no response. In summary, the service is cheap but you get what you pay for.
19/05/15
I used Parcely Monkey some time ago to send auitecase from UK to USA.
I was very pleased with the service offered. It was fast and good value for money. Would use them again.
19/05/15
The anticipated delivery time was fulfilled - nothing could have been easier - so a BIG "THANK YOU!"
19/05/15
My local post office wanted £108!! to get my parcel to Australia in 6 days. A guy in the queue shouted "dont pay that, its cheaper and faster on Parcel Monkey" I went home, logged on and paid less than half for the same service!! Fantastic and wouldnt hesitate to recommend and use you again.
18/05/15
They were great collected and delivered on time would use again
18/05/15
Great price and all went smoothly.
18/05/15
I dont know why I have been asked to review since I have not used parcelmonkey for several years and have not to my knowledge recently received any parcels - so basically this is a non review
18/05/15
ParcelMonkey found us the best carriage cost with ParcelForce to deliver a large and heavy Lladro lamp. It was delivered next day in perfect condition in about 20 hours. Great service and a reasonable and competitive price.
18/05/15
Wouldnt touch them with a barge pole
18/05/15
5 large boxes delivered to wrong address. Effectively lost for 2 weeks until someone called intended recipient to say they had our boxes. Boxes delivered, effectively, by the person we sent them to. Asked Parcel Monkey for a total refund. They said only 50%. We are claiming the full amount from the credit card company as Parcel Monkey did not provide the service paid for. But they are cheap !!!!!
18/05/15
I used Parcel Monkey to find out the best delivery service for a flat packed dining table I needed delivering into London from Edinburgh. I was amazed at the low cost of £12.++ and it arrived after 3 days. I will be using Parcel Monkey again fro similar services.
18/05/15
Helpful fast and easy to use
18/05/15
Good, value for money service
18/05/15
Sent parcels several times to Italy with no problems. Tracked parcel on route and arrived on time.
18/05/15
I have never used this service before and was a little worried, but could not be easier from start to finish. I would not hesitate using this service again.
18/05/15
A couple of clicks and away goes the parcel on its merry way to the happy customer well worth the tracking information too thank you for a great cheap and happy to do business with you
18/05/15
Very good. Would recommend you to friends.
18/05/15
Hi I employed Parcel monkey to pick up my exercise bike they in turn employe couriers they book the courier and you have your parcel picked up for delivery elsewhere. One person arrived to pick up my exercise bike. When I asked the career company about this they said that parcel monkey had booked the job with only one person allocated. Which meant Parcel Monkey had cut One person arrived to pick up my exercise bike. When I asked the courier company about this they said that parcel monkey had booked the job with only one person allocated. Which meant corners to earn themselves more money. Not happy. The pickup has not been completed in time. £72 paid for deliver so its not on the cheap. After all I think the courier company are going to fix the situation by sending two people once they have spoken to Parcel monkey.
18/05/15
Used ParcelForce drop at depot service. Very easy to book and print label, great price. Only downside had to queue for nearly an hour at the Parcelforce depot to get a proof of postage - but that is not Parcelmonkeys fault.
18/05/15
This was my first time using parcel monkey and found the whole process really easy. Collection took place before midday on the nominated day and arrived at me 2 days later. My only negative is it would be helpful to get a text or email to confirm collection has been made and also that delivery is due. Other than that, Im very pleased and would use again.
18/05/15
EXCELLENT 2 PARCELS 1 GOING TO SCOTLAND THE OTHER DEVON AND HAD NO PROBLEMS
18/05/15
Recently used Parcel Monkey to collect a saddle I had purchased. The best quote was using Parcelforce48. Booked at 11.45pm on a Sunday night and the parcel was collected 11am the following morning. Follwed the parcel online with the tracking number and was delivered promptly within 48 hours. Brilliant service and would use again. A*
18/05/15
No more queuing and getting ripped off by the post office. Sent my son a birthday gift in Austrailia which was £22 pounds cheaper than the post office.
17/05/15
Ive used these guys many times for things I sell on eBay, great business and great customer care if things go wrong. Would highly recommend.
17/05/15
Initially the booking I made got delayed due to no custom label but I guy called Stefan in customer services helped me sort that and it was soon resent and arrived with 2 days.
17/05/15
Spoke to a live chat girl called Lorena who guided me through the whole booking process. It them got picked up last Tuesday and delivered 3 days later in Italy 😀
17/05/15
Wish I knew you could send parcels online sooner, the whole process was excellent from collection to delivery.
17/05/15
Parcel collected & delivered on time & tracked throughout. Highly recommended.
17/05/15
It was so easy to get a range of prices from different couriers. You just need the size and weight of your parcel. I was very happy with the way you dealt with it. I deliberately chose parcel force because their services are always good. I dont trust Hermes or yodel because they have lost things in the past and delivered to the wrong address. I will recommend PM to everyone. Thanks Tim.
17/05/15
Great price, reliable service - all a seller needs!
17/05/15
I booked this parcel last weekend and was pciked up on Monday morning, since have no idea what happend it and there is contact phone number on the site, that cancall> I only have this update. Consignment Tracking Messages 9th May 2015 @ 12:27 Consignment References Consignment Number (30238681572) Job Ref (615226) Unique Ref (79892z615226) 12th May 2015 @ 17:45 Shipment Confirmed - International at 2015-05-09 12:14:07 12th May 2015 @ 17:45 Shipment Accepted at 2015-05-12 16:02:00 15th May 2015 @ 23:35 Shipment En Route at 2015-05-15 19:48:11 - Departed Operations facility In Transit Item Tracking Code: JD0002253334014831 If tracking details are not displayed, click here to go to the Yodel website, and use this JD0002253334014831 reference number and the following postcode TW46NF to track this parcel. Wiil Itrust parcel Monkey any more - NO NO NO.
17/05/15
Agreed that the price was really good however, the parcel wasnt collected on the day set. Had to wait in from 9 til 6 without any notifications that they were not collecting. There was no telephone number to call and had to reschedule for the following day.
16/05/15
would use again
16/05/15
Clear instructions; sensible price; easy to follow web pages.
Collection arrangements no problem.
Follow up good - kept me informed
16/05/15
Two parcels collected by DPD. DPD are great because they give a ONE HOUR slot for collection or delivery!
I sent these parcels to Portugal. They were delivered within the given time period of 4-5 days. However, from the moment they arrived in France (in transit) there were no further tracking updates. This really got me worried.
If I could have tracked all the way I would have given 5 stars.
16/05/15
Super duper fast delivery, great service, would recommend to everybody. Will use again. Thank you
16/05/15
I was charged an excess fee because the weight of my parcel was not as declared - or so Parcel Monkey said. I declared a weight of up to 1KG. The actual weight was .75KG. I got charged for 1.3KG - due to volumetric weight rather than actual weight being used by the carrier. Never heard of volumetric weight before and cant seem to find anything about it on the Parcel Monkey web site. That explains why they force you to store your credit card details when you place an order. I guess they know they will probably be charging an excess fee? Parcel Monkey has, so far, ignored my requests to have my credit card details removed from their payment system. For this reason, my bank cancelled my card, as a precaution.
16/05/15
I would highly recommend Parcelmonkey to anyone.The booking of the parcel was easy, and quick. I will definitely use them again.
16/05/15
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