We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
I was truly impressed how quickly the parcel was collected and the rest of the service was slick too
21/05/15
parcel was booked 1 day picked up the next and delivered the following day undamaged what more can you ask for
21/05/15
Parcel not collected
21/05/15
good layout on their web page. Easy to follow instructions. effective and easy label/invoice system.
Friendly curriers to collect. has not let me down once, so far no complaints from any of my customers.
keep up the good work to all of you at parcel monkey from the Shropshire petals team
21/05/15
Shipped a 25k towbar. Shipped as booked, delivered as required, fair price.
21/05/15
Far cheaper to use ParcelForce48 through PM than going to PF direct.
21/05/15
Booking online for the parcel to be collected from my work place in Portsmouth, UK, I was texted before hand to say when they would arrive to collect the parcel all went smoothly. The problem has been in France, the parcel still has not arrived, the person who it was being delivered too has also been tracking it and has been in to receive it. One message he received was that they had tried but no one was in, the other was has been delivered but he hasnt yet received it, still ongoing. I was informed when I booked the to have the parcel delivered that it would take two days it is now 7 days, so far.
21/05/15
I sell shelves through eBay and always use a competitor to send my parcels cause it was the first I used and was very reasonable and reliable. I was aware of your service and was toying with switching then an opportunity arose when a customer requested a quote which I couldnt gain from my usual service as they didnt deliver to that address. I entered the address on this service and got a quote for £16. I relayed this to the customer and they paid this amount. I created the shelf and when ready to send entered the same details in the system followed the same low quote and then on passing a number of screens the price doubled to £32! I had an issue here because I had made the shelves and also promised a send by date. I had to send this and lose my profits. This is an absolute disgrace of a service and I will not use this again nor promote this service.
21/05/15
Always an easy transaction and easy tracking.
20/05/15
Sent parcel to Republic of Ireland. The price was cheap, the service excellent and quick. Very impressed.
20/05/15
no nonsense booking straight on the job and you can really on them A1 service I will always use parcel monkey from now on.
20/05/15
The PF source was prompt with the 24 hour service BUT...
Parcelmonkey did not provide PF labels and to add insult to injury nor did parcelforce when they turned up - the collecting driver did have have any docs, receipt etc with him other than the collect lists.
In this sense the service was poor.
20/05/15
Easy to use, very good price.
Will use again.
20/05/15
Parcel Monkey along with Ascendia instead of my shipment.recently delivered a farce, I ordered delivery to America for an eBay purchase, I printed off all documents and attached as instructed. Parcel was collected, no issues raised by the collecting driver.... 4 weeks later, I am chased for an update from the recipient (this was an eBay sale of £225 of motorcycle equipment), so I check the PARCEL MONKEY tracking facility, which tells me it has been delivered. I check again.. yes, it says it has been DELIVERED, alongside details of the SEVERAL stages it has travelled from the UK to the USA.... So I write to the buyer and ask him to confirm he has not received it. I also write to Parcel Monkey (you cant call, they dont have a telephone service, which is extremely unhelpful when things go wrong). I ask Parcel Monkey to provide proof of delivery, a signature for receipt etc. They reply back a day later saying they are chasing the Ascendia for this proof. A day later, Parcel Monkey tell me that my parcel has gone missing, that it was NOT in fact delivered. They tell me to open a compensation claim and to provide proof of sale, which I then do. The day after that, they write to me to tell me that they have found my item, but that it has been sent back to the UK. No explanation. I ask for clarification as to why both the tracking system AND one of PMs staff told me the item had been delivered. No reply. Still no reply. By now I am angry. I ask for an explanation and for the whereabouts of my parcel. A day later, they tell me the parcel was sent back to the UK "because there was no invoice attached". I KNOW that I attached the invoice and ALL required paperwork and point out that it is strange how this is only revealed as the source of the problem weeks after the parcel was collected from my home and seemingly was OK enough for the collection driver. So, I have £225 deducted from my Paypal account, NO PARCEL and NO EXPLANATION. You decide if this is what you want to happen to your valuable goods when you trust them to Ascendia and Parcel Monkey. full message thread below - read it and weep ====================================================== You I WOULD ALSO LIKE TO KNOW WHY THE PARCEL WAS RECORDED AS DELIVERED TWO WEEKS AGO AND WHY, IF THERE WAS A PROBLEM WITH THE PAPERWORK, IT WAS NOT PICKED UP BY EITHER THE DRIVER WHO COLLECTED OR IN PROCESSING FOR SHIPMENT TO THE USA. THIS SOUNDS LIKE A PACK OF LIES AND IS NOT GOING TO STAND Wednesday 20th May 2015 at 16:06 You Not true, all paperwork was attached as per instructions Wednesday 20th May 2015 at 15:50 David Hello, Thank you for patience. The couriers have advised that the parcel has been returned to Asendia, as there was not invoice attached to the parcel. The parcel will be sent to us at Parcel Monkey, at which point you will be informed. Please do contact us if you have any other queries. Kind regards, David Wednesday 20th May 2015 at 15:40 You Er, Hello? When are you going to process my compensation payment? What are the contact details for the courier (Ascendia) so that I can make my own enquiries? Wednesday 20th May 2015 at 12:38 You Hello, WHERE IS MY PARCEL PLEASE?!?!?!? Tuesday 19th May 2015 at 21:00 You Can I suggest that before you write any more messages of this kind, you consider whether or not they are helping me, your customer, or making excuses that will read very badly on a public Internet forum. Just how long does it take to find out where my parcel is and why the courier service you agented sent it BACK FROM AMERICA Tuesday 19th May 2015 at 12:45 David Hello, I am sorry that here has been issues with the courier services but we are not a courier company, we are a reseller and price comparison web site for courier services. You are correct that when using our website your contract is with us, but you are selecting services via 3rd party couriers, and the Parcel Monkey website site is used to reduce the costs of these services with the couriers. I hope future services go through without issue as 98-99% of customers orders do. Kind regards, David Tuesday 19th May 2015 at 12:15 You Inconvenience does not describe this. The tracking system said "delivered", PM then confirmed it was "delivered", then it was "lost" and finally it is somewhere on the wrong side of the Atlantic ocean and £225 + shipping has already been deducted from my paypal account by ebay for none delivery. If this mess isnt sorted out TODAY, I will do my utmost to spread this disgusting service all over facebook and anywhere else that facilitates reviewing of courier companies This is SHOCKINGLY bad Tuesday 19th May 2015 at 10:57 David Hello, I have contacted the courier company in charge of this parcels delivery they are looking into this at the moment. As soon as they come back to me with some information - I will contact you directly. Apologies for any inconvenience caused but I will do everything I can to try to rectify this situation for you ASAP. Kind regards, David Tuesday 19th May 2015 at 10:50 You And what is being DONE about this? Tuesday 19th May 2015 at 10:38 You Why?! Tuesday 19th May 2015 at 10:38 Claims Team Good Morning, Your parcel is not lost but has been returned to the UK. Kind regards, Cruz Tuesday 19th May 2015 at 10:36 You What is happening and when will I be compensated? Tuesday 19th May 2015 at 8:11 You Hello, What on earth does that mean?! Is it lost or is it not lost? Where is it? Will it be delivered? Etc etc etc Tuesday 19th May 2015 at 8:11 Claims Team Good Morning, Thank you for your message. We have been informed that the parcel has been returned back to Asendia. Please accept my sincere apologies for the problems caused. Kind Regards, Cruz Tuesday 19th May 2015 at 7:54 You I will also need documentation to prove that you have lost the item because the intended recipient is claiming compensation from me Monday 18th May 2015 at 20:48 You Please confirm when compensation payment will be made and that I will also receive a full refund for the postage itself, of course. THank you Monday 18th May 2015 at 20:46 You File uploaded: Norman_Hyde_Payment_Details_-_PayPal.pdf Monday 18th May 2015 at 20:45 Claims Team You provided the following information on the claim form: Claimant xxxxxx Sender xxxx Recipient xxxxx Claimant has contacted the recipient? Yes Detailed description of goods Norman Hyde Triumph Scrambler Motorcycle silencers in chrome finish ( Value: £225.00) Declaration of truth xxxxx (Sender) Monday 18th May 2015 at 20:40 Claims Team Dear Sir/Madam, Thank you very much for submitting the claim form. You must now use the upload facility (located on the left side of this page) to upload the relevant documentation in support of your claim. - You need to provide a sales invoice (the invoice you provided to your recipient as proof of purchase / value of the item). Thank you again for submitting your claim form. Kind regards, The Parcel Monkey Claims Department Monday 18th May 2015 at 20:40 Claims Team Dear Sir/Madam, Im very sorry to hear that there is a problem with your item PMxxxxx Id like to ensure you that instances such as this are rare and we will do everything we can to help resolve the problem. In order for us to launch an investigation could you please click the link below to complete a claim form (you must complete this form within 7 days): Kind regards, Kevin Monday 18th May 2015 at 13:11 David Hello, I have just spoken with the courier, they have carried out searches but have so far been unable to locate your goods. Now although the actual fault lies with the couriers I am passing this straight over to our Claims Department here at Parcel Monkey. I must apologise on behalf of the courier agent, I am very sorry about all of this and do hope that it will not stop you from using the Parcel Monkey Price Comparison Services in the future. They will be in contact with you shortly to process your claim with a view to arranging appropriate compensation on its successful completion. Kind regards, David Monday 18th May 2015 at 12:08 You Hello, Please provide an update as I will need to open a claim, the recipient denies having received the parcel. Monday 18th May 2015 at 12:03 David Hello, Thank you for your query. I have contacted the couriers, and requested proof of delivery. I will contact you as soon as possible. Please do contact us if you have any other queries. Kind regards, David Thursday 14th May 2015 at 11:13 You Hello, Can you please provide proof of delivery - i.e. a signature/copy of delivery receipt. Thank you Wednesday 13th May 2015 at 18:46 David Hello, Thank you for your query. The tracking information shows that the parcel was delivered on 05/05/2015. Please do contact us if you have any other queries. Kind regards, David Wednesday 13th May 2015 at 15:15 Parcel Monkey System Hello, The Parcel Monkey Customer Support Department is currently closed. Our opening hours are Monday to Friday, between 9am and 5pm (GMT) Your message has been logged and will be answered as soon as the department is open again. Kind regards Parcel Monkey ____________________________ Helpful Information: Parcel Monkey is essentially a price comparison site with direct connections to courier companies getting you cheaper prices than if you went to the couriers directly! (We usually have the best prices in the UK!) You JDxxxxxxx PMxxxxxxx Parcel(s): 71 x 20 x 18cm @ 5kg Contents: Motorcycle silencers Hello, this parcel has not arrived and it is not clear from the tracking exactly where it is, please advise ASAP Tuesday 12th May 2015 at 20:44
20/05/15
I have used Parcelmonkey a few times now. Each time, I have ended up sending things via Parcelforce, but for half the price or less of going direct to Parclforce direct; exactly the same service but far, far cheaper. No problems so far, but it would be nice if I could get a proof of posting when I send with them, rather than having to wait until the website shows the parcel as received by courier.
20/05/15
I used these clowns as a way to courier an item to Africa, thinking they were going to be hassle-free and reliable (ha! what a joke that turned out to be)! My parcel was picked up on Monday by a Yodel courier that Parcel Monkey booked for me. The courier took the parcel and now it appears either he has stolen it or someone else in Yodel has (as Parcel Monkey reckon my parcel has completely vanished into thin air after it was collected from me)! I emailed these fools, got a very lazy and "not bothered" reply which implied that my parcel was lost and Parcel Monkey were not prepared to do anything about it!!!! I replied back to this message nearly (if not, over) 24 hours ago now and Im still awaiting a reply!!! Parcel Monkey know that im livid and am eager to get this matter resolved but clearly they do not care as my emails have just been ignored. What kind of customer service do you call this??!!!!! The worst thing about this is, Parcel Monkey are telling me the parcel is lost and Yodel are telling me the parcel has now been delivered, so someone is clearly lying to me. When I have asked Yodel for information about my own parcel, they pass the buck and tell me to contact Parcel Monkey as my contractual agreement is with these guys, so Yodel cannot divulge information to me, even though im the bloody sender! It is very frustrating when two companies like Yodel and Parcel Monkey play around with their customers parcels and dont even want to take responsibility for situations like mine like providing their customers with a decent resolution, better still, a phone number that you can actually speak to an actual person on!!! My parcel was supposed to be delivered first to an international courier called Asendia in Hounslow, but according to the tracking information I have just seen, the parcel has been delivered to a Southampton home address!!! It begs the question, what the hell is going on!!!! To add insult to injury, 3 guys at Yodel have assured me since yesterday my parcel has not been lost in transit, but that it went to the wrong depot, so all it needed was an extra day or so to get to the right depot then it will be delivered. Well, it has been delivered alright.....but in Southampton!! My guess is that my parcel has been mixed up with another in transit and so now I have no idea where my parcel is, it may be at this Southampton address, it may not be.... The old saying applies....you get what you pay for....this is the first and last time Im using these *****s...but im not letting this matter drop until I get my parcel (or my recipient gets the parcel) or im compensated for all this nonsense.!!!! Stick to the top dogs in this courier business (Courier, TNT, FEDEX, UPS) etc....who actually know what the the hell theyre doing and actually give a damn about their customers and will strive to help them, unlike these jokers!!!! Im hoping someone at Parcel Monkey sees this review and actually gets involved and offers to help me sort this rubbish out, because emailing them alone on their website, evidently is of no use!
20/05/15
Website very easy to use, even when sending to Europe....
Tells you " How To" step by step.... courier emails time of collection on the morning of collection.
Excellent Service
Will recommend to all our customers.
20/05/15
I.ve sent parcels to Hong Kong which would be far too expensive to send by the post office or others, presents you want to send your grandchildren.
The service was easy and prompt. I would recommend this service to everyone
20/05/15
Good website to compare various providers for sending parcels. Easy to navigate and clear pricing and options. Booked my parcel to be collected and paid for 48 hour service (with Parcelforce 48 express). Parcel collected next day, receipt given. However, parcel was not delivered within the 48 hour window promised and caused a problem at delivery address as was a signed for service. Queried this anomaly with Parcelforce, they informed me my problem was with Parcelmonkey, not them. Parcelmonkey said, guess what, Parcelforce were responsible as they delivered the service. The cost of this was £49, no small amount, and I expect them to deliver what they promise to and for someone to take responsibility when things go wrong!
20/05/15
All went to plan with no problems.
20/05/15
Very simple and non-stressful experience, would recommend
20/05/15
I ordered a next day service for a bulky item with DX freight through Parcel Monkey, the parcel was declared lost after 2 days and what resulted was a customer service headache that lasted 5 weeks. Parcel Monkey struggled to get details from the courier and its depots as to where the parcel was. It was left to me to prompt Parcel Monkey to reply to my messages. Today I agreed compensation for 50% of the items value - which I have reluctantly accepted through sheer frustration. My first time using Parcel Monkey will be my last. Pay peanuts, get parcel monkey
20/05/15
This is a fab and easy service to use. Great way to compare different companies. Very easy to use.
20/05/15
I sent some packages to Europe and the service was fantastic, I could track them all the way through. I would recommend ParcelMonkey to everyone, best price found.
20/05/15
Booked a parcel collection and it was not collected. I was not contacted to say why and had to rebook collection
20/05/15
I would highly recommend this company a good price and fast pick up and delivered next day.
20/05/15
Looked around for prices, PM was cheapest with a recognised carrier. Would use again.
19/05/15
I booked for a parcel to be collected from a business address and delivered to my residential address. But the parcel has not been delivered to my address, so I give the rating as very poor.
19/05/15
First time i have ever used this company and most definitely the last. parcel never collected, told me address was wrong when it was ok. asked me for a different contact number when that was the only one I had and never picked up.
19/05/15
5.5kg parcel to post UK to Australia.Parcelforce wanted over £100.Tried Parcel-Monkey in desperation.Quoted £60 also using Parcelforce.PF collected from our house and 6 days later Parcel received by recipient in Australia.Lightning Service and will use again.
19/05/15
Having used Parcelmonkey several times in the last two months I am extremely impressed with this service, they have always collected on the day stated and the driver has been helpful and good humoured.
19/05/15
Very pleased with the service received
19/05/15
Arrived all ok
19/05/15
great service to use , really easy and good prices .
19/05/15
Could not have been easier, easy to use website, clear communication, efficient, and great value.
Can not recommend highly enough, will use again and again.
19/05/15
Parcelmonket work well for me. However, tried the DX service on Next Day and it took from Thursday pickup until Monday to arrive, so not next day.
19/05/15
I saved big time & its so easy to use.
19/05/15
I have had an email asking me to do this review. In the last few days, I have had 3 different deliveries from different companies and on none could I see reference to Parcel Monkey. I presume one was booked through them. Of the parcels I received, one was a day before I expected it, one was the stated day, and one was 2 days after the specified day. If it is the one which was 2 days late then the score of 3 stars is probably right, for the other ones it is probably a 5, so on the basis that this email was so badly addressed as it didnt state which parcel it was for, I have gone with the lowest score and deducted a further 1 for a badly worded request for this survey.
19/05/15
I needed a valuable item urgently delivered by 10am. I was surprised by the cheap price quoted, but I have to say that the cheap price was match by high level of service. Delivery was made at 0915....Thank you
19/05/15
I found the service easy to understand and the personel helpful and friendly. My one concern was that the goods I was sending were fragile and might be damaged so I made sure there was plenty of padding and, judging by the feedback they seem to have arrived safely. I would advise anyone sending such items to overpad them just in case.
19/05/15
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