We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
I needed to send a parcel from UK to Bahrain and using parcel monkey made it so straight forward and easy. When I had queries the customer service was very quick and efficient, will be using again soon
14/09/15
I have been using parcel monkey for over 3 years now. And their service is utterly TERRIBLE. I have had parcels lost, damaged, mis-delivered and returned for no reason. This time was no different. My item was to be sent to Sweden. I opted for the fastest (most expensive) service, but a week later, my parcel hadnt arrived to my cousin. Parcel monkey didnt know where it was, their local Swedish contracted courier didnt know where it was either. I know it seems absurd, but I only stay using parcelmonkey because they are the cheapest way to send goods. I know theyre the cheapest, and they know it too (which is why they are ok to privde such a diabolical service). They know bargain hunters will keep coming to them).
14/09/15
Used these a few times, my normal delivery method was/is collect plus, so far I have had parcels arrive late or not collected on the day of drop off and one parcel being a £300 PC was damaged, but because parcel monkey only cover me for loss there is nothing i can do, So considering I have had zero damages with collect plus and they insure for loss and damage, then I will be sending with collect plus from now on, not only that with collect plus they seem to treat customers items with a little more respect, rather than just throwing them about. Wont be using parcel monkey again for my expensive items, not worth the hassle, also always paid to ship with dpd via parcel monkey, so I guess dpd are not any better considering they were the ones who damaged my customers computer.
14/09/15
Im maybe being unfair rating you as a 1* but my parcel has not been delivered yet. This is not giving me faith or hope in your system. Either its been delivered and youve not updated the system or its not delivered and you dont know.
14/09/15
Excellent service, easy to use, best price & delivered on time.
13/09/15
Could not deliver my parcel. Due to not recognising the address?? Which was found by your address finder and was the correct address. Was told I would be given a full refund still waiting!!!
13/09/15
My parcel was collected very quickly. Driver provided me with a tracking number. Was delivered to the recipient on time in good condition
13/09/15
Excellent delivery ! Kept me informed all the way and parcel arrived earlier . Highly recommended!!!
13/09/15
First time user of Parcel Monkey - but everything went smoothly and was delivered on time.
13/09/15
Easy to request collection and delivery. Reliable and great prices! Recommended!
13/09/15
Excellent service. This is the first time I have used this company but I would definitely use again.
13/09/15
Posted a guitar half way across the country for £13, the parcelforce courier arrived for collection bang on time, and within 24 hours it was delivered to one happy customer. Excellent service
13/09/15
Didnt turn up to collect. Re-booked for the following day. Message mid-day to say cancelled, can not collect until after the weekend. Unacceptable!
13/09/15
The price we paid and the efficiency of the pick up were superb. I wish other products were so simple and straightforward.
13/09/15
It was a big parcel of 23 kg with a computer inside. Reasonable price much cheaper thatn any other competitors, quick arriving, good condition of the content. You can´t ask for any better.
Thank you
13/09/15
I was very happy with the sevice.
The driver was very polite.
13/09/15
First time used after stupid post office prices. Simple to book; tracked and signed. Mega simples. Will start using regularly. No much wonder the post office was privatised .
12/09/15
A straight forward process on my first Attempt
12/09/15
Delivered on time for a very cheap price
12/09/15
very quick, hustle free experience
Will recommend
12/09/15
They did what they said, when they said, what more can you ask for?
12/09/15
My parcel arrived in just 2 and 1/2 days!! Really great service! Many thanks!
12/09/15
Great, fast service!
12/09/15
Only issue was we didnt have information of when in the day it was going to be picked up. Otherwise very straightforward and efficient.
12/09/15
having tracked parcel it still had not arrived to a child cancer patient after a week. was told it was rerouted and i could pay £5 for it to be sent or disposed of. i have insurance on item weight and measured and packed correctly. lable printed, i have confirmed the address again which is the same as already stated. its ended up in southport not essex. somehow they seem to think this is the error on niayahs funds part. given the correct address and information is clearly on the site. yet they asked for additional money for there error, chasing this up as per sales of goods act its more than covered
12/09/15
Fast and efficient..
12/09/15
I used Parcel Monkey to ship a package from the UK to Greece. DX Freight, the company that handled the shipping never came by to pick up the package even though i kept rescheduling for a week. Same thing happened after I cancelled my order and made a new one using ParcelForce this time. I am aware that Parcel Monkey is not the company that handles the shipping but merely schedules it, however it is liable for not taking care of their customers and ensuring their services actually go through. The good side was the helpful employers that handled the case
12/09/15
I find parcel monkey helps me decide which delivery people to use they are simple to use and i am really impressed thank you
12/09/15
Do not use parcel monkey They delivered my parcel late then lost part of it. Dont bother complaining they take ages to reply then insult you with only 50% refund even though its there fault. You definitely get what you pay for with these *****s, dont say you havent been warned.
12/09/15
A good service. But we need times of collection. DPD delivery give me an hour slot , and I can even track the driver. That is a brilliant service. Its not always possible to be in for a whole day to wait for a collection
11/09/15
I was disappointed that because I booked parcelforce collection through parcelmonkey I was not given a time slot and had to wait in all day
11/09/15
I found parcel monkey to be the cheapest way of sending two bulky items. Not only that it was on a next day delivery also. Both parcels got picked up and delivered as stated. Tracking of the item was great. Would definitely use them again.
11/09/15
Really disappointed with Parcel Monkey when the courier failed to another courier within the one hour time slot - this meant that I had to tell the client the parcel had been delayed by a day and then was re-collected the next day which meant a further 2 days delivery. When I explained all of this to an agent on-line he quoted me the courier terms and conditions and refused to refund me my parcel collection costs, saying that the courier co. involved had not breached their contract however, they failed to turn up during the time slot so that is a breach of service in my books. Even a part refund was not offered so I will not be using parcel monkey again and have gone elsewhere already in order to have a more efficient, guaranteed and reliable service.
11/09/15
Good price, easy to use and book, collected and delivered as it said on the tin!
11/09/15
Absolute nightmare getting my parcel collected to be delivered. No time given. Had to wait in all day to then get a sorry we missed you slip through the letterbox - no one knocked! Parcel monkey website didnt update itself for re-collection. A lot of phone calls and confusion later the parcel has finally arrived at its destination, 5 days later! It was a 24h service!
11/09/15
My parcel was delivered to the wrong address, despite being labeled correctly. Impossible to speak to anybody directly. Nobody got back to me about my request for more information.
11/09/15
Have had bad experience with insurance claiming with parcel monkey they take a long time to respond
11/09/15
The booking system was easy and efficient. I booked my order at 10.30 am for a same day delivery. I was advised the parcel will be collected at 1.45pm and delivered within 90 monites. The courir eventually showed up at 3.45pm and the parcel delived at 5.45pm when it was required by 4pm. I had to chase nearly 5 times after booking which wasnt good. This was my first time booking the service and am not sure I will be using it again just yet.
11/09/15
Picked up when they said they would, delivered when they said they would, and all with two days delivery. Great.
11/09/15
I was unfortunate enough to deal with these scum bags, dont make the same mistake! I sent an item with them, they lost the invoice so the item was stick at their holding for days, so many days it went passed their terms and conditions complaint period so after waiting weeks of no contact they finally messaged me. They ignored my chat and email complaints and they DO NOT HAVE A PHONE NUMBER. If something goes wrong you are screwed with 0 chance of getting compensated. After getting their message they charged me a large sum of money to have my item sent back, despite this being all their fault! I had the pay the and wait a week for my parcel! For your own good stay away from this company, and warn others of them, we cant let big businesses use their loopholes and bully hard workers like us.
11/09/15
