We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,024 reviews.
I used this service to send a parcel to Sri Lanka. Its gone to the destination within 4 days. It was so quick.
26/09/15
Sent a large parcel from UK to Canada. It was easy to order online. Parcel was picked up on time and delivered within 5 days. I would use the service again.
26/09/15
for the last 2 or 3 years, I have used PM whenever Im looking to send a package.
Ive used ParcelMonkey both for UK and for International deliveries.
Never had any kind of problem and found booking quick and convenient. No quibble with the rates either.
Very satisfied
26/09/15
I dont often book a courier, this time the parcel was to be collected from a friend in UK and delivered to me in France. It was easy to get a cost and time estimate and to book, though the assumptions were that the person booking was the sender, not recipient. Progress tracking was useful and the only annoyance was when delivered was subsequently estimated as a day later than offered at booking. However it was in fact delivered in 2 days as promised.
26/09/15
Everything was easy and they kept me informed every step of the way
26/09/15
Parcelmonkey is still one of the cheapest national / international courier sites, but now they have improved the customer service side of the site. There are online chat apps, and the parcels tracking service now displays details of whats happening with your parcel, as well as supplying links to the 3rd party couriers tracking site where applicable.
Depending on the courier you choose (check the reviews carefully!) youll end up with a very quick service at a fraction of the normal cost, with customer service apps now up to the standard of most of the big name couriers.
26/09/15
i was recommended by a friend and ok its cheap but i should have payed that bit more and got a faster service my parcel after 7 days is still in uk i could have drove myself and it would have taken me 2 days so i dont think i be using this company again my parcel is urgent and needs to be in bulgaria
26/09/15
I selected a service to Mexico and was only given the option of collection. The collection was scheduled between 9am and 6pm. The collection was going to be made by Parcelforce so I tried using the online chat to ask if it was parceforce making the collection, could I please drop the package off rather than waiting in all day. I was told it was not possible due to a difference in paperwork. When the parcelforce van collected the parcel, he couldnt have cared less what paperwork was on it!
25/09/15
1) Website form doesnt work properly. Address fields have ridiculously inadequate character limit per line. Unless your address is really short, you wont be able to complete the form correctly. My efforts to truncate / abbreviate the delivery address led to an error in processing and my collection being put back a day as the agent had to correct this manually. 2) Collection never happened on the rescheduled day. Received a text saying that collection would occur between ca. 1040 and 1140 and blocked out time to receive. No-one showed up. Chased via your call centre to no avail so had to send the parcel by another means in the end. 3) Despite the above, call centre staff (Brandon and Kevin) were very helpful. Shame they have to deal with such rubbish.
25/09/15
And excellent service. The only improvement I would suggest is a time window for the collection.
25/09/15
From collection, to delivery and communication inbetween, all went smoothly, nothing broken and boxes in good condition. Thanks
25/09/15
Recently rediscovered Parcel Monkey (used to use regularly before) - this is a great, simple to use service. All the guys have always been on time, I have never had any complaints.
25/09/15
No issues whatsoever, delivery as described.
25/09/15
The service was excellent and I could track the parcel door to door would recommend to anyone
25/09/15
ParcelMonkey took a week to respond to my support claim when a Parcelforce 24 delivery was late and then hid behind their terms and conditions even though their couriers were at fault. Even when parcelforce themselves would provide compensation for this exact scenario, ParcelMonkey said that they have a 5 DAY period for a delivery until it can be confirmed as late. Obviously for a next day delivery service this is is completely unacceptable. Waste of time and money - better off going to the courier direct than having to deal with PM.
25/09/15
The last time I sent a parcel to Miami via Royal mail it took over 3 weeks to arrive (first class airmail)! This parcel took 4 days, received confirmation of arrival yesterday. Not to mention the cost was 30% lower than quoted at the post office ! Ill be back ......
25/09/15
Large Parcel collected and delivered fairly quickly for a good price, everything fine - Recommended !!!
25/09/15
Booked a pickup and delivery from website, everything went to plan, quick and simple.
25/09/15
Parcel collected and delivered exactly as booked and paid for.
25/09/15
Efficient service and reasonable price.reached China in a week even it is the parcelforce economy, not the more expensive ones. Reliableservice. thanks.
25/09/15
Fab. Everything done as promised, efficient, easy to use, good price.
25/09/15
Even though they were not delivered on time, I still could not complain because of how cheap the transfer was. A very cost effective way of transporting your non-emergency luggages.
25/09/15
The parcel left the UK and arrived on time in France - great service and such good value. Will definitely use again. But filling in the online order form was a nightmare -you have to abbreviate addresses and important details in very strange ways or the form wont accept you. It took me two attempts, long chat exchanges and over 2 hours to get it right. I nearly gave up in frustration.
25/09/15
The website was easy to use to book a parcel from N.Ireland to Vienna, Austria. Worked out at about half the price of other options.
Parcel arrived in 3 days. Great Service.
Will definitely use again (If you are still the cheapest)
25/09/15
great service, delivery on time, best prices over all happy results.
thank you.
25/09/15
Twice I sent boxes of ~20 kg from London to Germany using Parcel Monkey with DPD. They were picked up on time and arrived at their destination within 2-3 days, also at the designated time. I highly recommend Parcel Monkey.
25/09/15
When I chose the 48hour delivery option with DPD for my parcel to rural Southern Ireland I was very pleased with the price, but a little sceptical about the time-scale. I was absolutely amazed when it was delivered well ahead of the 48 hours!
This is the very best delivery service ever and plan to use Parcel Monkey in the future. Highly recommended.
25/09/15
Using Parcel Monkey my package cost about half the amount it would have cost had I gone straight to the local post office to use ParcelForce. Instead, I simply printed my ParcelForce shipping labels at home using Parcel Monkey before taking the parcel to the post office. Easy!
25/09/15
This was my first time sending parcels to Europe and it was looking far too expensive until I got googling and found PMONKEY.
Price was affordable and I loved that Parcelforce who picked up the package didnt need a pre printed label to save me messing about !
I would recommend PM to save money and Parcelforce as their delivery connection.
25/09/15
No problems at all and very fast will be back thanks alot A+++++
25/09/15
I went to the post office the next day to send the parcel only to be told that this wont work. Apparently Im a day too late. Expecting me to send a parcel within 24hrs.
25/09/15
I bought the Parcel Force next day service. Admittedly we were not in when the parcel collector first arrived but there was no time frame for collection which unfortunately does not help cater for individuals that cant stay in the whole day if they need take kids to school or other day to day activities. After missing the first collection, it then took a whole 7 days for the parcel to be collected after 2 promises of it being collected were not fulfilled by Parcel Force. Eventually it was collected after many phone calls 7 days later.
24/09/15
I have sent several parcels now with Parcel Monkey and, so far, it has worked perfectly every time. I would thoroughly recommend them.
24/09/15
I have used different companies during the years, but Parcelmokey proved me I have to stick with them! Very happy with these guys !
24/09/15
GREAT SERVICE
24/09/15
****, not been collected, no bike delivered sent 2 emails no response and no update. Ment to be 24hrs over a week and nothing frustrating as I cant get in touch!!
24/09/15
Cheap, efficient, couldnt be better.
24/09/15
Was a bit reserved about using an online courier as didn’t know how reliable they would be but was pleasantly surprised. The cost of delivery was nearly half the price of what others offered and the package got there is time.
24/09/15
Parcel collected from UK and delivered to Germany. Excellent service.
24/09/15
I paid over £40 for 2 day delivery of a large large package. When I selected Parcelforce from the list of available couriers I did so because it clearly stated the delivery was guaranteed to be fulfilled on Friday 18th. The package didnt arrive until Monday lunchtime. We needed the package to fit the urgently needed replacement caravan part over the weekend because no-one is able to fit during week because of work commitments. Caravan has been exposed to bad weather & rain much longer than planned or necessary because of the delivery failure! Im very disappointed & angry. The tracking showed that the package was waiting to be loaded on delivery vehicle fro 10.28pm Friday night. Thankfully the fragile item arrived intact but nevertheless Parcel Monkey is Rubbish Monkey Business, not to mention that I was double charged at their online POS & have only just got the refund cleared through PayPal today!
24/09/15
