We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Our parcel was collected within an hour of ordering the service and delivered within 48 hours as promised. The website is simple to use and full of options to cover ever request. Many thanks xx
25/05/15
Plenty of delivery company choices to choose from, and very helpful that some are where you do not need a printer yourself, but the courier will provide the label upon collection.
A quick parcel collection, and having used Parcel Monkey a few times, I can say, a quick delivery too.
I am happy to continue using this company for future large parcel collection/deliveries.
Keep smiling Parcel Monkey!
25/05/15
I would definitely recommend Parcelmonkey. I will be sending parcels of our favourite stuff more often at the price we paid...
25/05/15
As always. An excellent service. The only way I think it could be improved would be to give a window of when a parcel would be collected. Otherwise a prompt reliable service that I would recommend to anyone. Parcel from England to France in three days I dont think could be bettered, thank you.
25/05/15
I regularly send parcels to Australia and I always use Parcelmonkey to find a courier. The website is easy to use and the export documents are easy to complete and print.
25/05/15
execellent price for delivery,quick pick up and delivery
25/05/15
Quick simple and easy to use.
Thanks!
25/05/15
Pretty easy to use service with a slick website...the different shipping options were easy to navigate through and most importantly all my boxes arrived safely and on time.
24/05/15
Would recommend Parcel Monkey to anyone wishing to send parcels, particularly heavy ones.
24/05/15
Good experience overall, just found a lack of communication concerning the pick up so I had to stay in all day as I didnt know at what time my parcels would be picked up.
24/05/15
Courier turned up a day late, - ParcelMonkey have no direct contact with the couriers they use, so take all their emails regarding collections etc. with a large pinch of salt. They are simply middlemen who take a cut of the delivery fee.
24/05/15
I sent a small parcel to Romania via Parcel Monkeys Air Express service (2-3 working days). 5 working days later and its still not been delivered. Worse still is the conflicting information Im receiving. Norsk Global claim its "prepared for export / in transit" while Parcel Monkey (via their "Live Chat") claim its in Romania (although I dont know where theyre getting their info) and gave me the name of a random local courier who have no record of it. I tried using their Facebook page (not to complain but rather to escalate things) but like many other customers my posts have been removed and Im now blocked from posting. I appreciate that theyre not a courier company but they are the ones to whom Ive paid good money to handle my delivery and I expect more than the indifference and rudeness Ive experienced so far. I genuinely believe I have been lied to just to get me off their backs. Im sure if everything goes well with your delivery youll think theyre fantastic, but at the first sign of a problem youll regret having ever heard of them. And be wary of any company that silences their customers when they take to a public forum to voice their opinion.
24/05/15
Well my honest opinion is that I am very disappointed. The parcel was promise to arruve in 3 days from UK to France amd it didnt.....I mean come on its not like France is in China. If I wouldve used the mail post I think I wouldve been faster. So now it.s sunday . The parcel was collected on monday and it still not delivered... what is going on???
24/05/15
BOOKING PROCESS EASY, WELL ADVISED AS TO WHEN ITEM WOULD BE COLLECTED, AND ARRIVED SAFELY & QUICKLY IN IRELAND
23/05/15
Good service
23/05/15
Checked tracking number after delivery time of 48 hours had passed. Item had not moved from depot where parcel had been collected. Eventually arrived after 72 hours. Asked for compensation - told to check out terms and conditions - theres an clause saying delivery not guaranteed.
23/05/15
Collection of parcel was timely and trouble free. Delivery to Portugal took less than 48 hours. Excellent Service. Would definitely recommend and use again.
23/05/15
I used Parcelforce through Parcel Monkey for an important and valuable international parcel; big savings compared to Parcelforces own site and no difference in service, i.e. great, whatsoever. Highly recommended and I would use again without hesitation.
23/05/15
Ordered an international parcel delivery from the United Kingdom to Germany. Everything worked out perfectly. Very fast service.
23/05/15
Really good service with plenty of choice of supplier, a bit of a hiccup at the start as the address, in Austria, seeemed to cause a problem
23/05/15
I could easily find the best rate of the day and booked a collection with DPD and another one with Parcelforce.
I received all the necessary information from Parcelmonkey and
both couriers made a very efficient service.
I am very happy with Parcelmonkey and would reccomend it.
23/05/15
Very easy to book courier who arrived in good time with relevant documentation. Will definitely use again. Thanks.
23/05/15
Good pick up and delivery of fragile goods.
Smooth!
22/05/15
Parcel was collected on specified day (just wish that a time (ish) would be given as parcel was not collected till 17:20 but totally amazing as ordered 48 hr parcelforce, and parcel was delivered to destination at 12:20 the next day!!
22/05/15
i booked a parcel last sunday, for it to be picked up monday, it is now friday and still no pick up. I contacted them via their website and chat and got the same reply again and again we will reschedule your parcel. I complained yet again today and got told I can have a refund. (which of course will take around a week or more as they have to contact a seperate section for this. ( been there before with them). there is no compensation for loss of earnings due to the parcel not being sent, they arent bothered and its in their terms and conditions not to compensate, and as mentioned many times to others they are only a price comparison website yet they are the ones you pay the money to. What also is shocking is that you complain like many others on their facebook page about a parcel not being picked up, and instead of replying to your complaint they decided to block you instead and delete your post. it is not the first time Id have to complain or as mentioned get a refund from this company. As seen on their facebook page the reply to everyone when complaining is they will issue a refund thats the answer to it all, not to reassure you that they will contact the courier involved on this occasion Yodel to see about a possible refund from them. too many times this company has let me down, Thankfully I have the chat emailed to me to show to the customer it wasnt my error,
22/05/15
When passing the order, Ive specifically asked that the parcel should be delivered for Saturday (we were friday) and paid extra for this. A driver showed up on Friday and wanted to deliver it the same day when the all point of this was for the parcel to be delivered on Saturday!! They wanted to arrange another pick up for Monday. I am still waiting for my refund!
22/05/15
10 days late I had to give cpurtesy money back.
22/05/15
I booked a pick up for a Friday and waited in all day but never came for parcel. Ended up having to drive 20 miles to nearest Parcel force depot the following day to drop off parcel. Not impressed.
22/05/15
Best courier I could find for price service and would recommend
22/05/15
Very good service good value , collected on time and package arrived in a good condition. Package was estimated 4 to 6 days but took 9 days , not to important for me as not ti e specific
Would use again
22/05/15
booked a courier thought parcel monkey to send boxes to italy, booked my flight to Italy too as I wanted to be there for my boxes. Boxes never arrive, they never contact and inform me, so after a week of waiting I contact parcel monkey and say the the company at the moment doesnt delivery to a Island. My boxes where sent back to the sender, so went back to london to get my boxes but nothing, no news no info nothing. The track number page says is on the way to the sender, but after 10 days Still I havent received anything. Im on my way to the local police station and report this as Im worry that my boxes as been stoled. Cheap company? no! Payed a 2 way flight for nothing, lost a week of work, and dont know anything about my item in the boxes yet. Avoid. They dont call you, send a email, nothing.
22/05/15
the very badly designed website and 30 character limit on driver notes meant I could NOT even fit the boxes reference numbers the driver had to quote to collect parcels. (so had to add to address box) customer service, seemed indifferent, parcel so far is 5 days late and still not received ...
22/05/15
Picked up from my house while I was out of Friday and delivered to France on Tuesday.
22/05/15
Excellent service, only 3 days to get my shipment to Seattle, WA, very happy.
22/05/15
I found this service delivery in the network, I was excited about the competitive costs, and delivery times.
both that withdrawal and delivery were perfectly on schedule
I highly recommend!
21/05/15
I used parcel monkey after 4 day battle with parcels2go and 4 failed all day pickups. So having received a text with 1h window and the driver turning up on time I will never use any other service. Parcel delivered much quicker than expected.
21/05/15
After using various services to send parcels to Romania I was advised to try Parcelmonkeys internet site. To date the service provided cannot be faulted.
21/05/15
Straight forward order process and on- time delivery, will use again and recommend
21/05/15
Not happy with the service at all parcel was. Held for 5 days before returning it back to original pickup address. Sure I paid for next delay delivery.
21/05/15
Thank goodness that parcel force are on the case tracking down my item/order number for me.
21/05/15
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