We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
Collected and delivered on time. Easy to use.
16/09/15
Couldnt have went any better, parcel picked up and dropped off in different country within 48 hours
16/09/15
I booked "by Monday next working day drop off at location" service on Saturday using parcelMonkey. I dropped off parcel on time as suggested. Next working day was Monday; it wasnt delivered by Monday 9am. It was delivered on Tuesday 9am. I had spent that extra money to get it delivered on Monday. If i wanted Tuesday i could have posted next day parcel on Monday. I spent £26.99 for Monday morning but they didnt pick and thus not delivered on time. Not trustworthy.
16/09/15
collected in time but delivered 2 days later than expected date. Its ok. with this cheap price.
16/09/15
I was travelling to Denmark and didnt want to be dragging a heavy suitcase, so I opted for to send a parcel which also would be cheaper option than paying for an extra check-in luggage or send per Royal Mail.
Webpages interface is easy to view and use. The parcel could be picked up as soon as the day after, or any day of your choosing, and arrive in 2-3 working days (sent Thursday and arrived Monday). Driver had a label, so you basically only have to make sure to pack your parcel and secure it properly (instruction sent per email).
I was very happy with the service as it was foolproof-easy, trackable, prompt and for a reasonable price and because it generally made it so much easier for me than be carrying an extra luggage or bring the parcel to the post office for a higher cost of postage.
A highly recommendable service which I no doubt will use again and again.
16/09/15
- even if a little slow on the Italian side
16/09/15
Terrible, the worst service I have ever had, the parcel waited for over a week and still wasnt collected, customer service is slow and unhelpful. Wont use again
16/09/15
Picked up on Thursday and was delivered on the Saturday. Great service would advise anyone to use this company. Will never use Hermes or Yodel ever again
16/09/15
Good service very helpful and efficient my stuff arrived to France intact and in just a matter of days. Recommended ☺
16/09/15
****ING HELL!!! I have been chasing you for over a month. And the refund that you promised did not arrive yet. I only receive those ****ing random emails with exact the same content. but where the hell is my money???? Stephanie Bebenroth +49 177 41 37 853 Prinzenallee 70 13359 Berlin, Germany
16/09/15
The process of finding a suitable courier through comparison on the Parcel Monkey website is easy. However initial costs shown are subject of considerable change when more detail is entered. So check carefully. I liked the reminder texted to me on collection day. The Parcelforce collection and delivery went without a hitch. However, the parcel collected on behalf of Nightfreight did not fare so well. I was informed by the recipient that the package had been dumped in the road, the cardboard wrapping badly damaged, and a carry bag inside the parcel was damaged. Luckily the item inside the bag was ok. As it cost £41 to send it was a very disappointing service.
16/09/15
shipped my goods on the 10th sep with a 3 days delivery.. needed it to reach destination at least by 17th . its delayed and the tracking website give little information. no one has contacted me so far with any information
16/09/15
It was everything perfect
16/09/15
I recommend for everyone perfect fast and simple to bookt
16/09/15
STRAIGHT UP GANGSTERS OF THE PARCEL WORLD. HUSTLING PACKAGES FROM ONE END OF THE COUNTRY TO THE OTHER.
THANKS VERY MUCH !
16/09/15
Didnt collect! Then no phone number available for me to call
16/09/15
Very straight forward , easy , fast, reasonable price, only one thing for collection they should give you a hour space no 9-17, it is quiet long day to sit by window and wait may of us have ( school runs, appointments and so on), for delivery you give a hour slot and for collection all day. But overall very pleasant experience. Will use you again.
16/09/15
It was the first time I used Parcel Monkey to send a parcel to Italy. They got the delivery address wrong after having twice put in the correct address on line before sending it. They took a long time to answer my query on line so I missed the day I had wanted to send it. Poor communication - which wasted a lot of my time. I was not happy. In the end, the parcel got there. I will probably not use them again.
16/09/15
Easy to use. Good value. Good communication.
16/09/15
I am very happy with this service. My boxes were collected from Scotland and delivered to Catalonia very quickly and I was able to track them online both via the Parcel Monkey website and DPD. Boxes were in perfect condition too. Would definitely use this company again and recommend it to others. Thank you
16/09/15
A no problem system to have used, nothing more to say really, will use again
16/09/15
Although the driver was rude and with a poor command of English and she was unaware that the shipment consisted in 9 boxes, Im happy with how fast Parcel Monkey collected and shipped my stuff abroad.
I would use it again.
16/09/15
All worked well and price was competitive
16/09/15
Very easy transaction,thanks again.
16/09/15
First time using this service was apprehensive but collected from seller on time and politely, the driver even had the label to put on the package. It was with me within 24 hours and i was updated every step of the way. Wouldnt hesitate to use them again. I used the Parcelforce 48 service through Parcel monkey.
16/09/15
Booked at 10pm, parcel collected the next morning and delivered without any problems. Excellent service!!!
15/09/15
Very impressed with how easy it was to organise a collection from DPD, without ever actually being forwarded to DPD website. Tracking info was very informative and updated frequently and parcel arrived exactly when they said it would. Overall very happy and would definitely use again!
15/09/15
I am most impressed with your service
15/09/15
Very easy to complete, minimal fuss and prompt pick up, recommended.
15/09/15
My parcel was collected very quickly and delivered to the receiver very quickly. A no nonsense and fast service that is appreciated.
15/09/15
We have never had any problem service is always great
15/09/15
Arrived on time, 2 days to Ireland very good indeed
15/09/15
Good collection and delivery A++++ service
15/09/15
I booked a delivery to Hungary for a 7kg parcel. The label did not initially automatically issue however spoke with customer services who were quick and helpful.
The pick up and delivery were excellent and I had a very happy customer. the cost was one third of the main supplier in the UK.
15/09/15
The delivery company (DPD) failed to ship my parcel from the drop-off point, and only did so after nearly a week when I phoned them to check delivery had taken place. This potentially lost me sales as a small business.
15/09/15
Have used PM for UK and Europe and each time arrived in good condition and on time
15/09/15
Always used parcel monkey over others.
Ease of service and plenty of choice.
Well priced. Even when arranging parcels to collected and delivered to me. Working with the seller can be awkward to communicate, so having a service that you can work out delivery times days in advance or get a next day service cheap.
15/09/15
Great service, texts to set up collection and delivery times, good rates and even arrived earlier than expected! Parcels to Spain are often late- but not this service. Great job. Second parcel equally well handled. Will definitely use them again.
15/09/15
I have used parcel monkey many times and have always delivered my parcel on time and in one piece. Great stuff parcel monkey/
15/09/15
Really easy to book and brilliant service
15/09/15
