We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
You refused to pick up my item and didnt offer me a refund . Totally unacceptable . You have no contact number or email . Unacceptable . I would like a refund please . If I dont get a reply about a refund I will advise everyone I know not to use your company .
31/05/15
transaction was easy and straight forward, I paid for next day delivery but this was not done! Easy pick up from courier with label but sadly as I purchased next day delivery this was part of service was not fulfilled. Do not use if you want next day delivery as you will be wasting your money!
30/05/15
Great service. Confirmation received on collection day and parcel collected as arranged . Parcel arrived with recipient the following day . Easy to compare courier prices . Highly Brecon ended
30/05/15
Easy to use website, great low price and excellent service all round
30/05/15
Never used parcel monkey before
I found the experience very easy and stress free
Easy to use website its foolproof
You can track your parcel anytime
Would recommend to anybody
First class all the way
29/05/15
From UK to Greece the parcel arrived in three days. Very good service for me.
29/05/15
Sent 2 packages from the UK to France (20 and 25 kilos) via Parcel Force. The French courier, GLS, threw the 2 packages marked "Fragile" over a 6 foot wall topped with iron railings when we were out and we did not see the packages until the following day. This was in March. Parcel Force refuse to respond to me directly as they say my contract is with Parcel Monkey. Parcel Monkey has been unable to get any response from Parcel Force in spite of my reminding them by email every 2 weeks and it is now 3 months later. Parcel Monkeys inability to get a response on this consignment is completely unacceptable. The service from Parcel Force is abysmal and completely non-existent. Very disappointed indeed with their international courier "non-service".
29/05/15
From UK to Portugal:
Good service, arrived one day earlier than expected. No cases, no problems.
29/05/15
Amazing only barely covers my feelings on the service I received.
Unbelievable,incredible
UK to Estonia in 3 days on a Bank Holiday for less than £30
29/05/15
I was using Parcel Monkey for a while. I have noticed one of their main service prices , which is heavy goods run by DX went up over 500%. Come on .... be serious :) I have found different company where I can send parcel for 1/7th of their prices.
29/05/15
Parcelmonkey were great, Parcell Force less so!
29/05/15
A 24 hour courier was booked for collection Friday 22/05/15 and delivery 24 working hours later. By the following Wednesday the parcel had still not been collected. Completely useless, whats the point in paying for the service at all let alone for a 24hr service!
29/05/15
I dealt with the company and they are really really kind...all of web operators were really kind and nice but the driver...I WAS SHOCKED...he literally waited 5 minutes downstairs and when i got back he started screaming that the thing was going too far because the day before he came as well but the company did not say that I moved the collection for the day after. So i was dealing with really heavy packages and he was basically laughing at my face without helping me saying that taking bags and waiting for ages (literally 5 minutes) was not his job. I am just a girl so thats why probably he felt so sure about his horrendous behavior...I cant even describe his attitude ...it was unbelievable. I have nothing against parcel monkey...you are all very kind and helpful but your drivers are terrible and unpolite.
29/05/15
This company are a waste of time, they have no level of customer service and no phone number, i would not recommend. We were emailed and told two of our packages were bigger than what we entered into the website when we booked resulting in an extra charge of around £25 per parcel. Our package sent was tiny, about the size of a DVD, but they claim that Parcelforce have digitally measured the package as much larger, we know for a fact what the dimensions were yet they completely ignore all evidence and arguments to them, all you get is a generic response claiming no responsibility at all as below. "Hello, I am sorry that here has been issues with the courier services but we are not a courier company, we are a reseller and price comparison web site for courier services. You are correct that when using our website your contract is with us, but you are selecting services via 3rd party couriers, and the Parcel Monkey website site is used to reduce the costs of these services with the couriers. I hope future services go through without issue as 98-99% of customers orders do. Kind regards, David" They are not a courier company according to this email from them, they are not an anything company, they are a complete waste of time company, they take no responsibility as a reseller, if you risk using them then you risk them having free access to your bank account to recharge you whatever they feel like, no argument, they will just take the money they claim is due and ignore any evidence you have that proves otherwise. I suggest going straight to the courier, as at least then you will get customer service and can actually deal with an issue, if you use a reseller you cannot talk to the courier about a resellers account. An unhappy customer who is now looking to take legal action on principle.
29/05/15
I will NEVER make the mistake of doing any business with these guys ever again! Not only are the staff rude, this company clearly havent got a clue about what it is theyre doing! I used these people as a way to courier an item to Africa, thinking they were going to be hassle-free and reliable (ha! what a joke that turned out to be)! My parcel was picked up on Monday the 18th of May by a Yodel courier that Parcel Monkey booked for me. The courier took the parcel and now it appears either he has stolen it or someone else in Yodel has (as Parcel Monkey reckon my parcel has completely vanished into thin air after it was collected from me)! I emailed these guys, got a very lazy and "not bothered" reply which implied that my parcel was lost and Parcel Monkey were not prepared to do anything about it!!!! I replied back to this message with several other messages (none of my messages have been replied to)!! Parcel Monkey know that im livid and am eager to get this matter resolved but clearly they do not care as my emails have just been ignored. What kind of customer service do you call this??!!!!! The worst thing about this is, Parcel Monkey are telling me the parcel is lost and Yodel are telling me the parcel has now been delivered, so someone is clearly lying to me. When I have asked Yodel for information about my own parcel, they pass the buck and tell me to contact Parcel Monkey as my contractual agreement is with these guys, so Yodel cannot provide information to me, even though im the sender! It is very frustrating when two companies like Yodel and Parcel Monkey play around with their customers parcels and dont even want to take responsibility for situations like mine like providing their customers with a decent resolution, better still, a phone number that you can actually speak to an actual person on!!! My parcel was supposed to be delivered first to an international courier called Asendia in Hounslow, but according to the tracking information I have just seen, the parcel has been all around the houses in the UK, first it was delivered to a Borehamwood depot, then on to a Southampton depot, then a Selby depot, then to the Hounslow (address where it should have gone in the first place), and now Ive just been told by the international courier in Hounslow, they dont have it!!! SO WHERE IS MY PARCEL!!??? It begs the question, what is going on!!!! The parcel left me on the 18th, todays the 29th of May and all the parcel has done is floated around the UK for 2 weeks doing absolutely nothing...and now apparently its lost!!!! There are not enough words to describe my fury with this whole situation! The old saying applies....you get what you pay for....this is the first and last time Im using these guys..but im not letting this matter drop until I get my parcel back (or my recipient gets the parcel) and im compensated for all this nonsense.!!!! Stick to the top guys in this courier business (Courier, TNT, FEDEX, UPS) etc....who actually know what the theyre doing and actually give a hoot about their customers and will strive to help them, unlike these people!!!!
29/05/15
great price for 3 packages .. it saved me nearly 50% .. thanks Parcel Donkey
29/05/15
Excellent service quick and easy to do
29/05/15
I initially booked a courier on Thursday 21st May, after 3 failed collections and constantly being assured by customer services that my parcel would be collected, it is still sat by the front door in my hall today, Friday 29th May! When asked for a contact number for the courier company, I was informed I could not have one. At 4pm yesterday, I asked Lucas (customer services) if he could contact the courier company, to make sure they were still definitely coming to collect (as i didnt want to waste any more time waiting in for them, if they were not coming), I was informed he could not do that. I will never use parcel monkey again and I would advise others not too, because if anything goes wrong with your order you have no direct contact with the courier company and it appears parcel monkey do not either!!
29/05/15
Excellent Web site. Highly recommended this company.
29/05/15
great service, fast, no damage parcels and have very competitive prices!
29/05/15
very easy to use web site, parcel force pick up, 8 day delivery
28/05/15
Great cost for great service.
28/05/15
I was amazed of the cheapest quote that the system provide me. Just will using again.
28/05/15
Ranks about top of this type of site.
28/05/15
Good options, cheap prices, all on time. Brilliant next day service. A rough pick-up time wouldve given that 5th star.
28/05/15
Used ParcelMonkey several times. Never had a problem and good value for money.
28/05/15
they kept to their pick up time, would recommend
28/05/15
I arranged for a parcel to be picked up with Parcel Force from London to have it delivered in Cardiff within 48 hours. They never turned up to pick it up. When I rang they said the driver run out of time. I requested to be picked up again the next day, and again they did not turned up. I rang again customer devices and then again requested to be picked up. They failed again. Im now in my 4th attempt. I would not recommend to choose Parcel Force to any body.
28/05/15
I would suggest NEVER to send your a parcel through a company like this as they are only acting as AGENTS for the big parcel companies. If anything goes wrong and your parcel is lost, like mine, the parcel companies refer you back to Parcel Monkey as your contract is with Parcel Monkey. PLEASE ALWAYS USE THE COURIER COMPANIES DIRECT SO YOU AT LEAST GET COMPENSATED. My complaint is still outstanding with Parcel Monkey and will post again with an outcome ... Hopefully this large parcel weighing 44kg is found!! I have very little hope except I should have sent my parcel DIRECT with the courier to avoid all this unessesary hassle.
28/05/15
Always good service
28/05/15
Fast delivery, great to track - little bit slow on updating tracking system. Over all good experience, easy to book and print off label, friendly collection guy and helpful and knowledgeable. Used parcel force better value than the post office.
28/05/15
Only issue is with the limited characters available in the address blocks for both sender and reciepient. Caused some consternation because an error e-mail was received, but then followed by another - before we found time to contact - saying this had been resolved. When did call, was told that "Yes" there are a limited number of character spaces. This needs to be resolved.
28/05/15
We always use Parcel Monkey for courier/collections etc. Brilliant service offering user friendly experience.
28/05/15
Great service & price, no problembs!!!
28/05/15
Picked up on correct day and early aswell, delivered next day very early, pleasant courier. Excellent rates, best around!
28/05/15
I wont use Parcel Monkey again, quote was 50% cheaper so I should have realised it was too good to be true. Parcel wasnt collected and I wasnt informed until the end of the working day. Luckily I have read the emails that have come through since from Parcel Monkey, as you have to click on a link within 14 days to get the refund!
28/05/15
The shipping price was much cheaper that going direct, the process was straightforward, I got a pick up time slot so i didnt have to wait all day. I will use again if required.
28/05/15
Website so easy to use, but be careful which courier you choose. If sending 2 parcels to 2 addresses with Parcelforce, they normally send both to one address as they put their own labels on even if you have labels on the parcels. However, if you only send one parcel with Parcelforce, its a great service. Yodel (Trak-Pak) never bother turning up to collect. Would never pick them again.
28/05/15
They are fast, and they offer a good Price, - Ill use Parcelmonkeys in the future....no doubt about that. Tim
27/05/15
Fab price and delivered as promised.
27/05/15
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