We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Found it easy to organise pick up of my parcel very good
03/06/15
I paid for parcelforce 24hour delivery, and never arrived, it took 2days!
03/06/15
Excellent company, easy to use and very fast pick up !!
03/06/15
good many thanks
03/06/15
I have been using other comparison shipping sites but they have very limited choice whereas parcel monkey has loads. Top notch
02/06/15
Hihghly recommed
02/06/15
I had already tried sending my parcel via Parcel2Go and it was a nightmare. They lost my parcel, were unhelpful and rude, found and returned my parcel to me. Parcel monkey were a lot easier to use. My parcel was collected on time, didnt get lost and arrived when it was supposed to. Thanks parcel monkey!
02/06/15
booked a parcel to be collected, it did not come, i then asked what went wrong and no answer several days later i organised a different collection and delivery service. i have emailed them on several occasions and they cancelled my order but will not refund my money and my charge was £60, still trying to get my money back 3 weeks later
02/06/15
Thanks once again Parcelmonkey for a fantastic transaction. Very easy - and parcel delivered on time and perfectly. My No.1 company for European deliveries.
02/06/15
Our delivery with DPD was cancelled 3 times and they have still not picked up our delivery. No communication was given apart from an email each night at 6pm to say we had successfully changed our day of collection (when in fact we had made no change to our collection date). Very very poor service.
02/06/15
Have sent many parcels with parcel monkey over the last few years mainly with parcelforce but the 2 most recent have been a huge let down. One delivered to wrong address and one 3 days late as they could not locate the property. Giving them one last chance before I find an alternative. Shame really
02/06/15
Very pleased with service.
02/06/15
You cannot ask for more in a courier service. Parcel Monkey offer competitive rates and offer the best service.
02/06/15
my package arrived broken and its irreplaceable
02/06/15
No customer service despite several attempts to reach them. Paid for the service though. Add to use another courier company!
02/06/15
I booked Parcel Force through parcel monkey on the 26th April to collect and send a parcel to Canada.
The driver arrived on the right day, and the parcel is in Canada now safe and sound and within the proposed timeframe.
Fantastic value for money.
02/06/15
After booking a consignment of 7 parcels to 1 address through Parcelforce 24 hour service, they failed to collect when they should. After endless telephone calls to Parcelforce customer services they were collected a day later. However only 1 parcel arrived 3 days after it should have and the remaining 6 arrived today (6 days later) One of the problems was that Parcelforce kept insisting that I progress my complaint through Parcel Monkey, Parcel Monkey do not have any telephone support so difficult to resolve anything when something goes wrong. We send many parcels daily, but usually only international through Parcel Monkey, but we will NEVER use Parcelforce again, and although they have a 50% refund policy for items not delivered within their time (in this instance 24 hours) that only applies if you book directly with them; so no doubt Parcel Monkey will make the additional money without having any of the problems!
02/06/15
I sent a parcel to Romania, the cheapest I found on the market, with Parcel Force (via Parcel Monkey). The parcel was collected on the day, as arranged. I was able to track the parcel all the way to destination. It was picked up on Tue and arrived at the destination on Tue (4 working days). Excellent service, no problems at all, will use again.
02/06/15
Easy so far but Ill tell you better when it arrives at destination and if TNT actually pick up which is sometimes hit and mostly miss!!
02/06/15
Parcel collected from house within four hours of placing ordered, delivered by courier over 180 miles by next morning!
02/06/15
We have used Parcel Monkey on numerous occasions and never had a problem with our parcels not being delivered on time.
02/06/15
The time window for pickup is slightly rediculous (9am-6pm) especially if its not at your house! But my stuff Got picked up in Wales and delivered in Denmark as promised so all in all im happy with the service :) and its cheaper than bringing it on a plane :)
02/06/15
Very easy to find and select your chosen courier, extremely useful site.
02/06/15
The parcel was not collected. I have not received an invoice so have no record or how much we paid? Am struggling to contact you!!! Marsden Infant & Nursery School Brougham Road Marsden HD7 6BN
02/06/15
The parcel monkey side of things was fine. I think an additional piece of info they should include is what communication methods the courier uses and what warning they provide. The one we went for did not get in touch with pickup or delivery at all in advance. Giving the time 9am-6pm a long time in advance is fine, but on the day, a simple text would be good. I realise this is nothing to do with ParcelMonkey, but feel it is a feature which may sway a consumers decision with who to go with.
02/06/15
I was impressed with the user friendly site and I read reviews about Parcel Monkey before I booked my parcel delivery. I was so pleased with the whole process that I worried it was too easy so it had to be too good to be true.
Thank you for safely delivering my nephews birthday present to Slovenia. Much appreciated.
01/06/15
Excellent service throughout, Will use you again and again!
All the Best
Steve Lambert
01/06/15
Could not find better value. Collection and delivery has been exactly as stated. Site easy to use.
01/06/15
I put in the size and weight of my parcel (which was a heavy one) I was given 4 different choices of delivery, at prices I could not get going directly to the carriers. Chose, paid by Pay Pal which was useful, the delivery man came as stated, collected the parcel and it was delivered in less than 48 hours (which was the stated delivery time).
Excellent service from Parcel Monkey and carrier would recommend the service and will use again.
01/06/15
You can really trust this company and also they are always on time.
01/06/15
Fast and efficient service - will definitely be using Parcelmonkey again
01/06/15
Parcels picked and delivered to Croatia in 2 days. Well done!
01/06/15
Great service! The parcels arrived safely and on time! Collection was easy and professional.
Thank you so much and keep going with the amazing service!
31/05/15
No problems, collected on cue. Good price. Will use again.
31/05/15
the service hasnt worked for us
31/05/15
Good service at a good price straight forward & easy to use
31/05/15
What can I say - went online, saved a fortune using ParcelMonkey instead of ParcelForce directly. Dropped my very heavy package to my local post office (by choice), it was picked up next working day and was in Germany 2 days later.
31/05/15
My large parcel was collected on the next working day
31/05/15
Absolutely excellent service.
I would definitely recommend this service, parcel picked up Tuesday, delivered Wednesday...brilliant. You cant get better service than that.
Keep up the good work
31/05/15
Easy to order online. Cheap reliable and fast delivery.
31/05/15
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