We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Attentive customer service and quick problem solving. Easy to use website, have added parcel monkey as permanent business solution.
04/06/15
Large box delivered by parcel force, for better price than I had managed to find myself.
04/06/15
The parcel was picked and reached the destination in proper condition.
04/06/15
Excellent service - I would recommend this service to anyone
04/06/15
as a private user i found the paperwork & instructions a bit heavy going although it was international parcel i had a target of 9 days to get there it took 11 days,disappointed,!
04/06/15
Booked the pick-up in the morning, it was collected a few hours later and delivered just over 24 hours later. Very quick, efficient and easy to arrange. I would not hesitate to use this service again
04/06/15
Im very impressed with the service I received from Parcelmonkey. I had a last-minute same-day delivery that I needed to send in London. With just a few clicks I found the best service, got a quote and had the delivery booked. Parcelmonkey handled all the rest.
04/06/15
A to B just how you want it !!
04/06/15
Very simple and quick. I like that I can use PayPal to pay as well. Good service!!
04/06/15
Item arrived smashed to pieces, looking like it had been used as a football. Lost me £200!
04/06/15
Im happy with the Parcel Monkey service.
04/06/15
I think my tag line says it all. No communication and no delivery. I will never trust a company who you cannot contact directly by phone again. Just so we are clear on this AVOID PARCELMONKEY !! We are now using another courier who believe it or not actually have real humans on the end of actual phone lines ! G RoofMotorsDirect
04/06/15
Easy to arrange on line collection, No hassle with courier choice (mine Parcel Force) coming directly to your home address next day to pickup package... Much cheaper than the alternative queing at the local Post Office.... I recommend to anyone using Parcel Monkeys site. I have used them many times.. Thanks again ;)
04/06/15
I paid for parcel force 24 which is supposed to be next day delivery. My parcel was collected 28 May for delivery 29 May. However after countless calls and being told different information it got to its destination 2nd June! I was told delivery was attempted twice yet no card was ever left and on one of my calls to the depot I was told that the drivers couldnt find the address, which for the record could not have been clearer! WILL NEVER USE AGAIN.
04/06/15
There was some trouble concerning the printing of the label, but I used the customer live chat and the issue was resolved within minutes. The parcel pickup had to be rescheduled for the next day, but I wasnt in a hurry.
Parcel arrived within a couple of days at its destination.
Good to see some efficient customer service!
04/06/15
Excellent service:-) will use Parcel monkey again.
I was not happy though with the Swiss for charging my son £20 for the birthday present from his family :-(
03/06/15
Item never picked up , no explanation why and still waiting for refund 10 days later !! Have requested for my money back 4 times and everytime get told the finance department is refunding it but never arrives AVOID THIS COMPANY and go with a more reputable courier agent
03/06/15
Whether booking for collection from me to deliver to someone elsewhere OR collection from elsewhere to deliver to me.....I have found Parcelmonkey reliable, very competitively priced and easy to arrange!!
03/06/15
Cannot fault the service. I saved £15 compared to going to parcel force direct. Website was easy to use and progress could be easily tracked online. Will definately use their services again in the future.
03/06/15
Very happy with the service and one of the most cheap on the market. I had lots of issues with companies like Fedex, DPD and UPS before, so I was pleasantly surprised to find a company that was simple to use, reliable and very good value for money.
03/06/15
It would be easy to review if the package was ever picked up. My card was debited fast enough. Parcel never collected. Had to make alternatives to send through post office
03/06/15
Just perfect!
03/06/15
If a field can only be 30 characters long then lint the input if I have to enter an address to Register, maybe guess that one of the two adresses Ive already entered might be the one If the address field has limited character, dont give me long adresses back from the search.... filling in the forms was hard frustrating work.
03/06/15
Parcel Monkey are a good service. It works and prices are reasonable.
03/06/15
Service was actually very efficient, and calling the helpline was painless even though there wasnt a lot they could do to help.
However, tracking my parcel was difficult, and it was still telling me expected delivery date was 3 days ahead even after it had been delivered! It was lucky that the recipient was home as collection would have been difficult.
03/06/15
using these guys was much easier and cheeper than having to deal with parcel force directly
03/06/15
Prompt and polite.
03/06/15
After posting a parcel, clearly described and marked as fragile glass I received pictures of clearly mangled box - parcel monkey took absolutely no ownership of this - even yodel said they would investigate should the third party - parcel monkey - raise concern, parcel monkey have responded advising they wont take it any further - £140 out of pocket... Absolutely appalled, insurance evidently means nothing as the only option was £20 for glass items!
03/06/15
perfect service, nice staff and quick delivery.
03/06/15
I have used Parcel Monkey for several years to send parcels to my family in Norway and have never been less than100% happy with the service.This is the first time I have used it for an inland parcel and it was collected and delivered promptly even taking a bank holiday into account.They are reasonable in price and as a non car driver it is a tremendous advantage to have a parcel collected and delivered door to door.
03/06/15
No issues would use again
03/06/15
Parcel monkey provides an easy web interface to provide a comparison service for several couriers. It was very easy and quick to input the details of my package. The optional insurance provided by Parcel Monkey was considerably cheaper than that of my chosen courier.
The courier collection went as expected. While I had printed a Parcel Money/Courier address label, the driver supplied their own label. The parcel was delivered to the destination with no issue or reports of damage.
03/06/15
Brill site very good service for the money. Will be useing you all the time. Thanks
03/06/15
... arrived in good time in Germany - even though the birthday boy was on Mallorca. No problems - all very sensible. Will use service again!
03/06/15
I never post and use any parcel service before. I found this service on line, but have to say I do have some worries, therefore I tried to only sent two boxes to see what is the result. In the next day in the early morning, my friend told me she already received the posts. It was certainly within 24 hours. Then I sent second parcel to a different address, same, they received very safely too. I am very happy to say, this service is brilliant!
03/06/15
Use this service highly recomended.
03/06/15
Easy to use. Collected parcel promptly and delivered within timescale stated. Tracking service was easy to use and kept updated.
Would definitely use again.
03/06/15
Used parcelmonkey to send parcel to Germany with parcelforce at a really good price. Parcel was tracked all the time. Would use parcelmonkey again.
03/06/15
Honest pricing with no "remote location" added on. Used to use another service, but will probably stick to these guys now.
03/06/15
The only problem is that the day of the collection you have to wait so many hours because they dont tell you what time are they coming
03/06/15
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