We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Great communication, the whole thing just worked for me. Especially the communication via text, email alert and card through the door. Brilliant
08/06/15
Collected by Parcelforce as ordered and delivered as ordered on time. Good service
08/06/15
Paid over £40 for large parcel 48 hour delivery...as usual with parcelforce a day late on delivery with no updates, apologies etc. just seems to be the norm these days.
08/06/15
Took its time getting to the destination
08/06/15
Chose a service that said 3/4 days delivery on Parcel Monkey site...still not there 8th day tomorrow?!? Customer service uncontactable DPD say service wrongly described on PM site.
07/06/15
Collected as arrange. Will use again. Thanks
07/06/15
Booked a collection - they failed to collect - was told by parcel monkey not their responsibility - rebooked collection and failed to collect again. Total waste of time and money.
07/06/15
Great service! Great communicaton and fast service! Will use it again!
Many thanks!
07/06/15
Id used Parcelmonkey before and never had problems with them. However, this time it took 3 days for my Next day delivery to arrive. The website doesnt provide a mechanism to convey information to the driver apart from a text field with 30 character limit - how is that ever enough?? Subsequently, the driver missed me 3 days in a row. If theyd call, Id be home in 2 minutes to receive my delivery. Also, customer service was unhelpful. Ive had to call them 3 or 4 times before I saw some progress. They kept transferring me to somebody else and promising to call me back with news which never happened. Giving 2 stars instead of 1 because I got my package in the end at least.
07/06/15
It was cheap and fast, no complaints.
07/06/15
Great service, reliable and fairly cheap, shame I cant choose a pickup time as this definitely would help me save time or at least a more real time update of where the delivery is and what time he will come.
07/06/15
It was my first time using such a service; and I had read mixed reviews about Parcel Monkey, so I was not really sure what to expect.
I shipped 2 parcels to France; the carrier was on time, picked my parcels and 2 days later they were delivered ! The delivery was faster than what had been estimated on the website.
I am very satisfied with this service and will definitely recommend it to my friends.
06/06/15
Parcel picked up when stated and more importantly was delivered when stated. Very easy to arrange from start to finish and I have every confidence in using Parcelmonkey in the future, in fact I wouldnt use anyone else.
06/06/15
Delighted with Parcel Monkey, collected when agreed and delivered exactly on time. From UK to Spain and an excellent price. Would definitely use them again :)
06/06/15
Not one problem with the whole experience would use again
06/06/15
Excellent service as per usual,
Best Prices
Easily the best of its kind having tried many
After sales support is first rate also
Use with confidence
06/06/15
I arranged collection 3 times and no collection happened
06/06/15
Cheaper than going direct to carriers. Parcelforce was ideal, with the advantage of in-built tracking and signature on receipt. Easy to use website and good saving as well.
05/06/15
A service I now rely on.
05/06/15
Excellent service, easy to use site with great value options.
05/06/15
Having been shafted by PayPal in being told I had to return a bike to Germany at MY expense that arrived damaged and unfit for use, I had to look for the cheapest option to do this. Having used all the dimensions and weights listed on the delivery label it arrived with I got the quite which although a 1/3 of the cost of the bike, was the best I could find. All seemed to go well, until about 3 weeks later when I find the company charged me extra stating that the dimensional weight was incorrect, and I had to pay extra bSed on this?? How on earth can the dimensions of a box determine its weight? This was not made clear in the booking system, and I consider to be fraud, as I was omelet and honest about all measurements required when booking the item. Do not trust this company. They are cheap at first glance but re coop cost are delivery! Really disappointed.
05/06/15
So many choices it caters for everyone. I love the option to be able to drop stuff at my local post office.
05/06/15
Pick up guy was really nice and helpful, parcel got delivered much faster than expected. Thanks!
05/06/15
good job for the best price
05/06/15
So straight forward and easy to use
05/06/15
I sent a parcel to Spain that I needed there fairly quick and 5 working days on it has still not arrived. I knew I should have used someone other than DPD because they are useless delivering even in the UK
05/06/15
Everything went very smoothly. Heavy large parcel arrived without damage.
05/06/15
Great service well pleased with parcel force
05/06/15
I Booked the parcel to be collected the next day. 4 days later it had still not been uplifted, so I rebooked it. When it was not collected the next day I refunded the customer just as the parcel was finally collected. Will not be using the site again.
05/06/15
My parcel was picked up on time, delivered on time and in good condition. The price was the lowest I could find. Will use again.
05/06/15
Easy to use website and quick efficient service
05/06/15
Great service from Parcelmonkey quick and easy to book a same day courier service online.
Unfortunately the CitySprint driver had a very bad attitude. Wasnt happy that the consignment had more than one box even less happy that our clients office wasnt on the ground floor. Very poor local knowledge of the town centre, on the track map you could see him getting lost a few times and what should have been a less than 30min drop took well over an hour. Once with my client the boxes were left on the ground floor for my client to bring up themselves.
The parcel got to the client safely and within time so thats great but a happier more helpful service could have be provided by this particular CitySprint driver.
05/06/15
Very good service, on time on collection, on time on delivery. I recommend this service!
05/06/15
I use Parcel Moneky for most of my overseas parcels as they are invariable the most reasonably priced. However the live chat box keeps popping up when I am trying to make a booking and it is irritating when I am busy. Just make the box obvious but not intrusive and your service will attract five stars from me!
05/06/15
When a collection works well it is great, but when something goes wrong you can get an ever worsening collection of misleading messages. My latest booking with Parcel Monkey is a prime example. My parcel was booked on a Thursday evening and accepted for a Friday collection. When I checked an hour later looking for the address label there was a bland There is a problem with your booking please contact us message. I did immediately using Contact Us but no humans were on duty to deal with it until Friday morning (the collection day). In the morning I received a Your parcel is due for collection today message. Afterwards I checked the updated contact us dialogue to be told that there had been an address format error in my booking that they had corrected and my parcel booking had been re-booked for Monday. I think this is very poor. Modern computer systems should flag up all address errors immediately at the point of booking and not let them hang like this. Then, bizarrely the errors escalated. Just over an hour later on Friday I received a message from the carrier DPD saying that they had received my details and the parcel would be collected shortly (Hurray!). Then I received a message from Parcel Monkey saying that my parcel was on its way. Reality then dawned that this was yet another fiasco as I was still sitting by the parcel. I contacted Parcel Monkey again and they simply said that the collection had been rebooked for Monday and failed to comment on the latest errors. The aftermath was that I had to re-book the collection for Tuesday due to other commitments. Both this process and the final collection collection worked perfectly, the parcel even arrived a day before I was expecting it to, and in transit the tracking info was excellent. In conclusion it is worth mentioning another basic error that has been in Parcel Monkeys booking system for years now. Their postcode lookup sometimes enters an address that includes hyphens in the postal town such as Grange - over - Sands. Then at the very next step after entering all address info they reject it saying addresses can only contain characters and spaces! Sadly this is the 2nd parcel in a row they have messed up. When they are good they are very, very, good but when they are bad they are horrid.
05/06/15
Found the best deal with monkey parcel and the service great will definitely be using again 🎀
05/06/15
easy to use and reliable will use parcel monkey again
04/06/15
Excellent, collected when advised, delivered when advised, no problem !! Thank you.
04/06/15
Have used a number of times for our business shipping overseas when the Royal Mail arent suitable. Always first rate service and good prices without extortionate insurance costs. wouldnt hesitate to recommend.
04/06/15
18 kg case. Tracked online. Delivered AM. Great service. Thank you.
Admin wont allow accented letters in the script though. Delivery driver notes field too short. Handwrote instead :0)
04/06/15
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