We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,024 reviews.
I just booked the shipment and afterwards everything went according to plan
06/10/15
I have used both the Parcelforce 48 and DPD services and they are both excellent
06/10/15
Very good service.
06/10/15
I found the website very easy to use and was happy with the multiple choices of couriers available, plenty to choose from..... I was kept up to date via email of my shipment and my customer had no problems with the driver, thanks for helping me choose the best courier for a fair price
06/10/15
First time Id used parcelmonkey, waited in all day for the courier to collect, no show, all I got from parcelmonkey was a reschedule of the collection to the next day when they did finally arrive. My mum said the same thing happened to her when she booked through parcelmonkey, wont be using again
06/10/15
Really disappointed! Parcel not picked up on allotted day. Picked up following day, after phone call to parcel force. They said Parcel Monkey hadnt notified them of job? Still not arrived and was due today 😔
06/10/15
Very easy to use. Parcel collected and delivered on time and all for a good price. Would use again without hesitation.
05/10/15
Ive used Parcel Monkey before to return a large item and was impressed from the outset, the ease of use of the website to the price charged and the collection and delivery service. This time it was a medium sized parcel & again was pleased with the whole process. A 5 star service, highly recommended.
05/10/15
Very happy with the service. Good price and quick delivery.
05/10/15
I have been using Parcel Monkey for many years now and I have never had a single problem.
I have previously tried most of the other competitors and can save you a lot of time by recommending you use Parcel Monkey.
05/10/15
Website not easy but collection and delivery 1st class.will use again
05/10/15
First time of using last week. I would use again. Great service.
05/10/15
I just wanted to thank you very much for your excellent service. I sent a parcel to Kenya which is usually notorious for delivering to. The courier picked up the parcel from my work address on Thursday and I received a message today from the very delighted recipient to say it had arrived and intact. She was absolutely amazed at the speed of delivery, as was I. Extremely good value as well as could have cost up to 3 times as much through other companies.
05/10/15
I was sending PC spare parts to abroad in the vendors packaging. Parcel was collected and in a week as advised delivered to the address in Slovakia. As far as I know, everything was delivered as expected.
05/10/15
Have used this site a few times and always get the lowest prices for heavier bulky items, always an option for driver to bring labels as i dont have access to a printer.
Reliable service, highly recommended.
05/10/15
great experience, everything went smoothly, thanks! would recommend to everyone.
05/10/15
My parcel was showing a delivery date much later than what had been paid for on the tracking website and after informing Parcel Monkey they blamed the courier and quoted terms and conditions at me and saying they had been met. No offer to contact the courier and deal with my issue. So I see very little value add by using Parcel Monkey. Maybe use them to identify the best companies by price etc. and then go direct to that company. I did contact the courier who acknowledged the issue and upgraded the parcel so it met the agreed timescales. I will definitely not use Parcel Monkey again.
05/10/15
I used the service for the dispatch of a large heavy parcel using the web form to select the appropriate company. My money was taken, the company came to collect the parcel but refused because of the weight. No further contact from the company to refund my money. Totally unacceptable.
05/10/15
At first I was so happy to get good competitive price, but then the problems started... For some reason collection address sent to courier company was incorrect. First time, did not have our company name and unit number, which means it is pretty impossible to find us. After sending emails back and forth with customer service, our address was changed, but it was a missing a street name! So the only positive thing with Parcel Monkey service was the price and helpful customer service, but everything else... Will have to think twice before using it again.
05/10/15
Arranged DPD to collect and deliver to Netherlands and Germany, items were collected within specified one hour time slot and delivered within 3 days. Great communication from carrier and Parcel Monkey. Will definitely be using in future.
05/10/15
Excellent service by you and Parcelforce - reasonably priced and WW2 Jeep part arrived safely at its destination a few days later.
05/10/15
No issues at all. Great service.
05/10/15
Great service
05/10/15
The collection and delivery went smoothly. The only thing that could be improved is knowing the time the courier is going to arrive / drop off. Parcel Monkey is definitely my favourite website to book couriers through. Thanks!
05/10/15
Picked up, delivered, no problems.
04/10/15
Shipped my parcels on 24th Aug 2015 for what was supposed to be a 7- 14 day delivery. After so many phone calls and the companys inability to track my parcel, it finally got delivered on the 10/2/2015. Use this service at your own risk if you dont mind calling them day and night just find where you parcel is.
04/10/15
I wanted to send a TV. I entered the measurements into parcel monkey an they quoted 12 pounds. The parcel was picked up and delivered in two working days.
Great price and service , though note , TVs cannot be insured for loss
04/10/15
Just dropped my parcel off at the chemist. Was delivered by DPD 2-days later. No fuss.
Got to admit the PM website design is poor. I wrestled with the webapp in order to get the correct destination address accepted. In the end I used the drivers notes to advise him which industrial unit to find. That bit was a chore.
04/10/15
Easy to book online, parcel collected by the courier as expected and delivered to Germany within 2 days of collection from UK.
Excellent service and much cheaper than I could get elsewhere. Plus the product included insurance in the base cost.
04/10/15
This site gave me a choice of companies that had a variety of facilities to offer and gave prices to go with it. Helped me to use a good carrier at a good price and most importantly a company which had a local collection / delivery point. Good if you do not want to stay home for a delivery.
04/10/15
I paid for a 48 hr service , it took 96 hours , no refund , they blame the carrier , not a very good service , definitely wont be using again.
04/10/15
All went OK with no problems
04/10/15
Timely pick up, delayed delivery by 1 day
04/10/15
Parcelmonkey asked me to leave a review. As my parcel still hasnt been delivered I have nothing to review (no thanks to Parcelforce!)
04/10/15
Will definitely use again , good value, easy and quick .
04/10/15
Used Parcelforce via Parcelmonkey for 8kg parcel to USA from UK. Everything from booking to collection and delivery, including tracking, was excellent - plus much cheaper than using Parcelforce directly. Would definitely use Parcelmonkey again.
04/10/15
Very quick and good service
04/10/15
Great service from Parcel Monkey and Parcelforce. No messing around with having to print labels as Parcelforce bring their own when they come to pick up the parcel. Also managed to deliver within the "24 Hour Next Day". Will be using them again as its a cheap and easy way of transporting parcels.
04/10/15
Use Parcel Monkey to send a big parcel to Netherlands, good price and it arrived in 3 days.
04/10/15
Excellent, fast and very reasonable serice
04/10/15
