We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Im not sure if this is about Parcel Monkey or Parcel Force. I placed the order on a Thursday so I could wait for the courier to collect it the next day (I was moving and planning to be already in my new home when the parcel would be delivered). The courier came and did not knock nor call, they left a note saying that I should reschedule collection. I found the note 20 minutes after it was "delivered" (just slipped into the mailbox, really, as I was home all the time), so I called ParcelForce and asked them if they could call the driver (maybe he was still in the same area) and ask him to come again; they said no. After the hassle of involving other people into this collection (I had already left when it was finally collected on the Monday), Parcel Monkey did not notify me about the collection so it made me reschedule it one more time, which led me to losing the actual parcel number (they gave me a new one) and being unable to track it. The parcel arrived yesterday afternoon for the first time, and when I placed the order on Parcel Monkey I asked to please deliver after 5pm (Parcel Force delivers until 5:30). This was completely ignored, they came yesterday early in the afternoon and today in the morning (after I left for work). This is ridiculous: why wouldnt the driver call before delivery - and before collection? A terrible experience. It has now been a week since I first placed my order and I havent seen my parcel yet. I have rescheduled delivery for Saturday, does Parcel Force actually deliver on Saturdays? Will I ever see my parcel again? Who knows...
11/06/15
Missed the original pickup date given. Not sure why, as I was in alll day.
Easy to re-arrange pickup and picked up as agreed.
Not yet delivered so unsure how good.
11/06/15
We are happy with the service. It was very fast and efficient.
11/06/15
Price quoted for parcel delivery was less than half that of a major competitor. I was emailed immediately with information about printing out the address label and when the parcel would be collected. Parcel Monkey collected exactly when they said they would and the parcel arrived in Italy five days later as promised, having delivered to my daughter at the time stated to her. I was really delighted with the speed and efficiency of the service and the fact that parcels are collected from home is great. There is no doubt that I will use this company again. Thank you very much.
11/06/15
Got my supplier to leave a pack in his local post office whcih was then sent to Italy picked up through Parcel Monket In 5 days it was already in Italy and delivered at half the price of price of normal post.
11/06/15
Unfortunately I have to leave a bad review because although confirmed my parcels have not been collected
11/06/15
This is so easy to use and such value for money. Parcel collected on time and delivered on time, and I was kept up to date with delivery information.
11/06/15
Very quick and easy! Will definately use again!
11/06/15
A simple process from start to finish with no hassle. I would use Parcel Monkey again - saves you money too!
11/06/15
Great and easy service, I was at the airport when I booked the courier and had a friend give the parcel to the person collecting it.
I then panicked for a while because I realised that there wasnt any postage label printed as I do with eBay but was super surprised and relief when I read that the person picking up the parcel would bring a spare label!!! ACE! A***
11/06/15
very good, fast and cheap
11/06/15
Best rates for Channel Islands
11/06/15
The service was straightforward and easy to use, the cost was better than going to the delivery company directly, and all timeframes were met.
Flawless service.
11/06/15
simple to set up. worked very well
11/06/15
Simple to use and effective booking service. However ParcelForce 24 hour service took 48 hours and the tracking site was "amended" to remove rather than correct what was either an incorrect entry or a failure to make an original delivery which is very annoying when trying to keep a recipient informed of the progress of a delivery.
11/06/15
I am from Malta and I needed a package to be collect from a UK address and delivered to another UK address. This was handled smoothly by Parcelmonkey, will no hassle.
I highy recommend them and will use them again anytime.
Thank you.
11/06/15
Have now sent over 30 parcels through Parcel Monkey website and have never experienced any problems with service.
11/06/15
Weve used parcel monkey for 2 years on and off. They now have dx service they are terrible they dont turn up to collect and a next day service can take 4 days but they will mark it as delivered in tracking even though delivery hasnt been made. Parcel monkey is better than it was but still could be greatly improved.
11/06/15
Ended up ringing the delivery company myself to arrange collection when Parcel Monkey messed it up. I did everything for a next day collection but on the day was told by Parcel Monkey there was no way I could have the collection until the following day due to some error. They did nothing to fix the error. You cant speak to anyone directly and they can be as sorry as they like in their online chat but when you need something collected, best sort it yourself. DPD who my collection with scheduled with came straight out for it once Id called them direct. Shameful service by Parcel Monkey.
10/06/15
Quick and easy.
10/06/15
it was quick, easy and in less than 24 hours courier was at the door and picking up the parcel.
10/06/15
Good value, easy to use, good options, will use again
10/06/15
Im really happy using this service. I sent a parcel from Uk to Spain and it was so quick! 3 working days and my friend from Spain recived it without any damages. Collecting time exactly on time. But after refieled the application form was a problem with phone number on the shipping label does it mean was different than number I put on the form. But I am really happy and will use it again !! Thank you ParcelMonkey team and DPD team !!! Really thanks!! A+++++
10/06/15
Fabulous service easy website will, highly recommend
10/06/15
Everything went smoothly
10/06/15
Parcel monkey found the cheapest way for several parcels of differing size to be shipped, booked and paid for online. Couriers arrived next day as promised
10/06/15
Still looking for the dinghy which was supposed to be delivered to my friends address in Greece 3 weeks ago, can any one help in sending me their customer service address
10/06/15
Parcel monkey has never failed me. Reliable and efficient service
10/06/15
Easy to use website, good price. Collection / delivery as described. Excellent service.
10/06/15
Process ran very smoothly from start to finish at very reasonable cost.
10/06/15
Good Price, arrived on time, and in good condition.
Only one disadvantage , you cant see parcel progress/tracking, nor see if its blocked somewhere if the parcel is going to France, the tracking doesnt go passed the uk,
10/06/15
Very easy and straight forward service.
10/06/15
Great on time no complaints
10/06/15
Quick pick up very quick delivery, excellent communication and half the price of the post office.
10/06/15
Collected when they said they would, and then delivered when they said they would could not ask for more
10/06/15
Went to book in for UK-Northern Ireland a 4kg parcel at checkout said it was a remote destination and jumped up to £36 i knew this was far to much went direct to Parcelforce and it was £18 less, YES A saving off £18 for a 24hour 4kg to Nothern Ireland from the UK and with the same postcodes Parcelforce website didnt say it was remote :( Usally Parcel Monkey is cheaper the Interparcel for European deliveries But not on this case,
10/06/15
The service was fast, correct, and cheap. 100% satisfied. THANK YOU!
10/06/15
Mostly fantastic service. Lovely to have the Collect Same Day until 11.30am. Difficult and disjointed to communicate when there is a problem though. Overall, were still using them and will continue to do so.
10/06/15
Very good&cheap&quick
10/06/15
Rude employees, awful service.
10/06/15
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