We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
I used parcel monkey to send a large box that was 22kg in weight as I was being quoted silly money by other couriers - £30+. Parcel monkey charged around half that and the service was excellent. Parcelforce collected on the day that I had booked and our local driver is very nice. It was then deliveried 48 hours later as per the booking. No complaints at all and I will use them again.
10/06/15
Excellent service. No problems
10/06/15
Good reliable service. Able to leave parcels to be collected - they left a note so I knew they had been collected.
09/06/15
Parcel still hasnt been picked up a week on. Have had no response
09/06/15
Another successful delivery - this time to Eire. Completed on time and to both mine and my customers complete satisfaction. Item arrived safely and customer was advised of its progress en-route.
All this at a great price.
They are certainly doing something right !!
09/06/15
Easy and simple to use. Very cheap!!
09/06/15
Failed collection for the 6th time via Parcelforce, I have to take the parcel to the depot myself every time - terrible service!!!
09/06/15
It was super easy to book and pay and the rates were really good too. The courier service itself was very good and the communication between the two companies was great. Thank you. Will use Parcelmonkey again for sure!
09/06/15
Everything went according to plan with no problems. I would recommend this company so far, also because the price was affordable. Id use you in future.
09/06/15
After emails and phone call I still await my postage label! You have sent to this address before.. Please contact me as soon as possible. This is disappointing service.. You were great last time!!!
09/06/15
Prices are very good. Had to contact with a small problem & used live chat, problem was quickly resolved. Parcel collected & delivered as ordered. Very happy with the service. Will use again. It was an international parcel so had some reservations prior to booking but there was no need for them.
09/06/15
Parcel Monkey was actually cheaper than going direct to ParcelForce.
My package was collected and delivered without fuss and as advertised. I will certainly go to them first when I next have to send something.
Thanks ParcelMonkey.
09/06/15
The parcel was due to be delivered within 48 hours but took 120 hours to even collect then a further 48 hours to deliver. After the parcel was not collected the first time it was not rescheduled automatically for delivery, it was just forgotten about! Terrible service and will not be using again.
09/06/15
Sent a parcel to france and the service was Excellent!!! I would recommend parcelmonkey to anyone wishing to post.. The Price was excellent, the customer service excellent and the delivery time was also excellent!! 5 Star service at a very low price!! Like arnold schwarzenegger once said I`LL BE BACK!!!
09/06/15
Collected on time, delivered on time, with no damage to fragile contents. Which is all as it should be.
09/06/15
Does what it says. Good for sending parcels abroad
09/06/15
Excellent service from picking up the parcel by a very friendly chap to arriving in Australia, being delivered and signed for (in quite a remote area), in only 5 days! Incredible service will definitely use again. Thank you Parcel Monkey.
09/06/15
I paid for 24 hour service. You picked up my parcel Tuesday lunchtime and delivered it Friday morning. The box was in tatters, and only just survived. Please can I have a refund on the difference between your 24 and slower services?
09/06/15
First time I have used Parcelmonkey and I was impressed. A parcel to Europe was to cost nearly £50 from the local Post Office or £17 using Parcelmonkey.
Easy ordering online and efficient collection from my door by a polite, friendly driver.
Online tracking told me the parcel was delivered in 2 days and the name of the person signing for acceptance.
Well done and many thanks.
09/06/15
very prompt service (quicker than a letter) good value for money, parcel arrived undamaged, very happy with service
09/06/15
it was easy to book, the price was great and the service was 1st class. thanks
09/06/15
Ive used parcel monkey twice now and on both times there service has been excellent , even when I made a mistake on the first, nothing was to much trouble
09/06/15
A+++ grateful service
09/06/15
I booked a 24 hour delivery service, they collected it a day late, and delivered it 4 days later; so it took them 5 days to deliver the service they sold as a 24 hour service. Utter embarrassment of a company.
09/06/15
first class service with next day delivery cant beat that would recommend parcel monkey sas my number 1 courier
08/06/15
Very easy to book and worked really well. Thank you.
08/06/15
The service is easy to use, print the label, put it on the box, and just drop the parcel off at a collect point. Easy.
08/06/15
Much cheaper than going direct with my usual courier - had a good look at the cheapest options and found one where I didnt need a printer for labels. Collected on the day I requested - used Parcelforce 48 and was impressed by both the delivery service and Parcel Monkeys Customer Service. Their online chat was most helpful
08/06/15
parcel was recived quickly and undamaged great work
08/06/15
They messed up first collection and wasted a day but sorted it with live chat for 2nd collection. Helpful customer service. Didnt say what the error was just invalid postcode which was incorrect. Didnt send labelbfirst time but did for second collection. So if says parcel needs a label make sure it is included. That was the inly difference in ordering the second collection day. Used before and was ok very cheap
08/06/15
Fast efficient would definitely use again
08/06/15
Parcel monkey is great but parcel force where a let down, choose the more expensive courier out of all the ones selected by parcel monkey, only to be let down!! Track my parcel, took a day of work to collect but it didnt turn up!! Not happy.. I will 100% use parcel monkey again but Ill try a different courier next time..
08/06/15
Package was picked up as expected, receipt left and arrived safely. What more could you ask for...
08/06/15
Excellent service - highly recommended.
08/06/15
My wife and I needed a suitcase and box urgently delivered to Poole from London. Parcel Monkey was easy and straightforward to use. We used the ParcelForce48 Post Office option, dropping our parcels at a local post office. That afternoon we had to catch a flight to the USA for a holiday. An email the following day told us the case and box had been delivered safely. Cant ask for fairer than that. Price was very reasonable too. I will use this service again in future.
08/06/15
Very easy process to arrange collection. Good tracking info etc. and delivery quicker than stated! Recommended!
08/06/15
Picked up same day I booked it and delivery the day after, cant ask for more.
08/06/15
Very happy with total service from booking to delivery
08/06/15
Sent a rather expensive guitar, taking out the extra insurance as a precaution. Booked the Parcelforce 24 collection online and they were picking it up 15 mins later!! Delivery was super fast too with the guitar delivered before 8am the following day. Recommended!!
08/06/15
My parcel was quite heavy and bulky. The driver collected it from my home and it was delivered within a couple of days. All in all a very helpful and economic service. I will definitely use Parcelmonkey again.
08/06/15
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