We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,130 reviews.
Good, cheap and quick. Best service I have ever used.
14/07/15
Easy to use and my level got to Portugal in 2 days. Will definitely use it again!
14/07/15
Great experience from start to finish.
14/07/15
Collection was quick, but tracking was problematic. The tracking number was not recognised, resulting in a number of phone calls to rigid voice automated systems.
14/07/15
Allowed a message to be added to delivery which was extremely handy for stating pick-up time.
14/07/15
I was sceptical using any courier after my last experience whereby the company I used couldnt guarantee the item in transit (I was shipping a £2,000 embroidery machine so I drove the item to the buyer myself as they were fairly local). This time the buyer of my item wasnt local and although it was of a lesser value (only £700) I still wanted cover. I paid extra which I was happy to do and the item was picked up on time. I could even track it along the way until it was safely delivered. Overall a great and stress free service and I wouldnt hesitate to use again. Restored my faith in couriers after seeing a tv programme about how items are handled. Well done
14/07/15
Excellent service, great price would definitely use again.
14/07/15
I like the idea of Parcel Monkey. The user interface is modern and simple enough. My only negatives are: 1) I cannot seem to pay with a debt/credit card when Im not physically in the UK. Since I mostly arrange my deliveries while being abroad, this is a slight annoyance. I had to resort to using a UK based VPN to get my payment approved. 2) No PayPal option: This is the only site without PayPal as a payment option that I have come across in a long time. 3) No parcel tracking information in the emails from Parcel Monkey.
14/07/15
This service is great - a little bit late to pick up and so only just got to work before I needed to leave but on the whole very convenient
14/07/15
Easy to arrange, picked up on time.
14/07/15
The company was easy to book and completely delivered the service offered. A high quality transaction.
14/07/15
The service was easy to use, effective, and very cheap. I could book my shipment the day before collection. My parcel was collected on the right day and delivered 3 days after (international delivery). The online assistance was also a useful service.
14/07/15
made booking at 7.30 pm on the Monday , collected Tuesday , delivered Wednesday 11.30 am .
Now thats what I call fast !!!! . Im happy , customer happy , we are all happy ! . Happy , happy joy joy !.
As in heading - superdooper fast turn around .
14/07/15
I sold a heavy item on ebay for UK only delivery to reduce shipping costs but the buyer lived in Portugal!
I went on Parcelmonkey to see if it was possible to ship economically and found a shipper who was cheaper and quicker than UK delivery!
Brilliant.
The package arrived in Portugal quicker than some parcels I shipped in the UK.
14/07/15
Paid for a 2 day delivery to France. No label arrived, so then delayed by one day. Parcel eventually arrived but took 8 days!!!
14/07/15
Cant fault them, always the cheapest quotes often substantially lower than going direct to the pro ider and very clear easy to use service.
13/07/15
The assigned courier was DPD, using a 48-hour service from the UK to the Netherlands. It took 4 days to arrive. I wrote twice to DTP and so far - 4 days after the first email and 3 days after the second, I have yet to receive the courtesy of a reply. Just to make clear - Parcelmonkey is great - but DO NOT opt for DPD to be the delivery company - they are slow, unreliable & uncaring.
13/07/15
Fast, professional service! I can recommend it to anyone.
13/07/15
Simple process, wish they could give a time slot for pick up so that you dont have to wait in all day.
No hassle, would use again.
13/07/15
...and considerably cheaper than other carriers we looked at. Very impressed
13/07/15
ordered service on Monday it was delivered to Hawaii on Friday, excellent service by Parcel Force.
13/07/15
Quick, excellent value compared with competition, good tracking and arrived earlier than expected in good condition (to address in French Alps). Will definitely use them next time.
13/07/15
Ive been using parcelmonkey.com for a while now. Always great choice of delivery companies and always reliable. Worth recommending.
13/07/15
Reliable fast service and easy to use, I sent a box to usa and it took 3 days.
13/07/15
good service, arrived later than scheduled but luckily was in, parcel arrived in the Netherlands on time
13/07/15
Nearly got bought out by an excess added when i went to pay for a parcel force delivery to Northern Ireland. It more than doubled the postage, not sure why, but ended up buying postage on PayPal, with Parcelforce and it was £3.00 cheaper than the original cost. i dont get it.
13/07/15
Collected on time and delivered on time,good tracking system,well recommended
13/07/15
Excellent. Highly recommended. Sent to Croatia with no problems at all.
13/07/15
Having used and been disappointed by other courier comparison/aggregator services, ParcelMonkey was a breath of fresh air. Questions answered quickly, service booked easily, delivery collected and delivered on time. What more could you ask?
13/07/15
Did just as supposed to, picked up parcel and delivered next day. Excellent service.
13/07/15
Easy to book and pay. Best rates I could find. Efficient service.
13/07/15
Perfect timing for the collection, perfect e-mail service, delivered in time.
13/07/15
Easy and hassle free..! Collection driver provided a one hour collection slot, which was confirmed.
It collected and tracking number provided.
Parcel delivered on time..!
13/07/15
Quick service all on time will use again
13/07/15
I had a heavy parcel to shift and they were the only one of the budget carriers to offer to carry it. This they did exactly as planned. Thank you Parcel Monkey.
13/07/15
The delivery was picked up as agreed by DPD. No problems there. Problem was in Spain with sister company called Seur. They first sent us an email saying they had tried to deliver the parcel but nobody was at home, which simply was a lie. Someone was at home specifically waiting all day for the delivery. Then they said they will deliver the parcel next day. After waiting all day we called them and they said they couldnt deliver that they and offered to deliver the next day, We told them we were gong holidays in two days so the parcel needed to be delivered at the latest before then.Then the next day same history. Finally, we had to go to pick up the parcel in order to be able to go holidays. TERRIBLE SERVICE FROM SEUR
13/07/15
Selected DPD economy as it was the cheapest option for a low value parcel. Collected on time with no problem but tracking was a problem.
On parcelmonkey site wanted a PM ###### ###### number which I did not have and could not find on my order, it only gave me a DPD ref which I could not use as to log on to DPD site I needed to have an account.
Finally got the tracking data via parcelmonkey but only one week after collection when the parcel was reported as being delivered. Could have been a worry for a high value item.
13/07/15
I waited for three days in row (earlier rescheduling time collected from previous day to the next one), but courier hasnt showed up at all. I wouldnt recommend this service to anyone, unless youve got plenty of time to wait.
13/07/15
Parcel picked up on time. Quick delivery.
13/07/15
When I made my booking I was not sure if everything will work but they came on time and it just took 3 working days for the delivery from England to Germany. The price is stunning as I sent a Suitcase when I moved from england back to germany. I really can recommend the service.
13/07/15
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