We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Good price. Good service.
22/06/15
First-time user, worked exactly as required. Price paid was lower than the service direct from the chosen provider so great on that count. Only issue was that the courier grumbled about the packet size, even though he should have known exactly what to expect since dimensions were provided. I do not know if this was the driver having a bad day or because something contravened what the collection agreement should be, but in the end it all worked fine! Will use again
22/06/15
Everything went as stated and delivery was earlier than expected.
22/06/15
Parcel Delivered on time from UK to France.
22/06/15
Cheap & without problems
22/06/15
As per above, a 48 hour international delivery was requested and completed. Good notifications also.
Will use again.
22/06/15
I have found Parcel Monkey to be the best service I have come across.
22/06/15
still waiting for refund confirmation!
22/06/15
Terrible....driver picked up parcel 2 hours late. Contacted customer service and no one responds.
22/06/15
Options to suit
22/06/15
As a person who run there own business from home, I know how honest feedback is. My opinion is always honest! Ive used parcel monkey for a while now, on and off, depending on my needs. I had some initial problems in the beginning, but never since then. One service they currently do not provide is a place (residents or business) where you can drop off your parcel or collect your parcel. Collect plus currently do this for items up to 10kg. Which I couldnt use. I hate staying indoors all day for a parcel. So last time I used the parcel force drop off service, much prefer this. As there open until late. Im currently not working at the moment, but if parcel monkey decides to take this leap, then please contact me. Could roll this out as a beta experiment.
22/06/15
Look there is no better way to go, every thing is done from home, for me " I am disabled it is excellent ".
22/06/15
Turned up promptly, delivered promptly.
22/06/15
Great value and efficient service
22/06/15
Smooth collection and delivery, no hassle much better than interparcel or TNT who are still trying to locate the package that they delivered to wrong address !!!
22/06/15
used this for the first time to send a large parcel to Northern Ireland. There was a large saving on the price quoted direct from Parcel force and the price from Parcel Monkey using Parcelforce! So Parcelforce service for less than Collect+ or Hermes service who wouldnt carry it anyway as it was too large. Whats not to like??
22/06/15
Hi booked for a collection through PM with Parcelforce as the carrier. They did not collect on the day and on ringing them they had cancelled the collection. I tried to ring Parcel Force my local branch but could only get through to my local branch if they were not busy. This is because the calling system redirected you to any Parcelforce in the country to pick up the call even though I needed to speak to my local depot. Eventually got through and the notes on the system said collection cancelled with no communication back to me as reason. This may be a parcelforce **** up but as it was booked through Parcel Monkey the review is for them.
22/06/15
After waiting 10 days for DX to another courier they have now lost it! Parcelmonkey do not have a customer support phone number. Everything is done by email. When you raise an issue they say they will look into it but never actually do anything about it.
22/06/15
Although I had to wait for the collection having no idea when it would be during the day, my boxes where delivered within 3 days as planned. I would recommend the service.
22/06/15
2 days late collecting parcel not happy at all
22/06/15
Process was much easier than going to original couriers. Great service.
22/06/15
Parcel picked up on Monday at 1.30 .
Received a FaceTime off my daughter in law on Friday morning to thank me for her new clothes . Thats impressive . Will never use anyone else to post to Australia .ðŸ‘
22/06/15
pick up and delivery spot on. parcel force did the job in their usual adept manner. not sure what Parcel Monkey did apart from take payment.
22/06/15
Perfect customer service, very timely, they keep you updated all the way through, could not be better! !
22/06/15
I decided to use Parcel Monkey to collect a heavy item for me that I purchased on EBay. I only bought the item, as their web site told me it would cost around 13 pounds for the 20 KG to be delivered to me. Once I agreed to continue the shipping process and enter the dimensions for the package (Bicycle carrier), is suddenly became 37 pounds to deliver. Unfortunately I had already purchased the item so was committed. Service by the actual courier (Parcel Force) was faultless, but wont be using Parcelmonkey again.
21/06/15
I found the online form filling frustrating. Perhaps there was a fault that day. I put in my postcode in order to choose a post office, selected a post office which then changed to another. Then my postcode was changed to that of the delivery address. I ended up having to go to a different post office to the one I preferred because I was unable to select it. It seemed to take a long time and I remember getting very cross.
21/06/15
excellent service. well informed all the way through
21/06/15
Parcel picked up on time - delivery time 3 days only from UK to Italy
21/06/15
Once the carrier had been selected & payed for the service was great its just that I found it a little confusing at first but it is the first time that I had used it.
21/06/15
Have had no problems using Parcelmonkey to send my parcels overseas. Easy to sort out and organize collection - sometimes takes longer to arrive than the specified time given by the courier (not Parcelmonkey fault). In all a very good service.
21/06/15
I booked a collection by Parcelforce, using Parcelmonkey because it was cheaper through them than anywhere else. The collection was booked for a couple of days ahead. Everything went very smoothly and the parcels were collected on the day promised.
This was my first time using Parcelmonkey. I usually book through parcel2go but their prices were much more expensive for this particular collection. I was worried that the price would prove to be wrong once the courier arrived but all was well. I cant fault Parcelmonkeys service. They did exactly what they promised theyd do and you cant ask any more than that. I am very happy with the service.
(I have seen a few other reviews giving them a hard time because of delivery problems but thats down to the courier, not the booking service so those comments are irrelevant and unfair.)
21/06/15
We had to return a Vellux blind to Hungary. Parcel Monkey was the cheapest quote we could find, their website was easy to use and the service was extremely efficient, with Royal Mail picking it up, bringing a pre-printed label, and it was delivered within a week.
21/06/15
Parcel monkey were excellent as always. The website works, the price was low with collection and delivery at the times promised.
21/06/15
Great service
21/06/15
Grand . fast shipping . thanks
21/06/15
Brilliant. Parcel registered for pick up on Monday, picked up at 16:00, arrived at destination in Italy Thursday lunch time. Couldnt ask for a better service.
20/06/15
Took my parcel to the office at 6.30pm one night - was signed for in Leicester at 10.21am the next day - couldnt have asked for quicker service
20/06/15
As per the title, Parcel Monkey provided the cheapest quote (they often do), delivered within the stated time frame, and the recipient reported no problems.
20/06/15
Absolutely fantastic service. Easy to use website, pick up as promised, tracking very good snd a delivery much earlier than expected. Would use them again without hesitation.
20/06/15
My parcel arrived from the UK to Portugal quicker than quoted and in excellent condition. I will be a frequent customer.
20/06/15
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