We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,024 reviews.
Parcel monkey website very easy to use. We were sent a printed label to use with clear concise instructions. The parcel was collected quickly. Definitely would use them again.
16/10/15
Been using them for a few months. When theres an issue, they always refer you back to their " terms and conditions ". Never admit its their third party delivery courier mistake and as always, the finger points directly back to you. Worse still, if your goods is with the courier, they will charge you to get it back to you or they will "destroy" it. Yes, "destroy" or take the goods, themselves. No customer contact number. Only through emails after emails after emails.... WASTE OF TIME!
16/10/15
excellent value and tracked
16/10/15
I went to the post office to ship a sat nav to Romania and the guy wanted £96!!!! So i looked on-line and found PM and they charged me £30 for the same service. Went back to the guy at the post office to ship and let him know what a disgrace they are. I could have flown to Romania for less. Thank you Parcel Monkey. will use again.
16/10/15
The label they sent me was not accepted by the courier and I had to spend time waiting for them to email back! Rubbish customer service!
16/10/15
Really good service. Fast and simple to use. Ill definitely use them again
16/10/15
I sent a 5kg parcel from east yorkshire to Paris and only paid £16.50.(prompt delivery)
I sent a box of tea bags (yorkshire tea) and a few sweets to my daughter in Paris and was charged over £20 through the post office!!!
Defo be using you again and have reccomended you to family and friends.
Many THANKS
Mark.
16/10/15
Really happy with the services
16/10/15
Probably the simplest system and totally accountable, never failed me yet. Exceptional
15/10/15
I have used Parcel Monkey twice to send parcels to Canada. On both occasions they were collected on a Friday and safely delivered to the recipients address in Calgary in 5 days. Booking the shipment online was extremely easy. I would not hesitate in using the service again. I can confidently recommend Parcel Monkey.
15/10/15
I have nothing against Parcelmonkey as the whole process by ordering online, instructions for collection, labels to print etc was very good and easy to understand.
The only thing I am dissatisfied with it said 3 to 6 days delivery when booking using Parcelforce. It has now passed 5 working days already, and the parcel is still in the UK not even reached country of destination yet (Norway). As delivery address is very close to main city (Oslo) it should have been delivered by now.
15/10/15
Excellent service, would recommend
15/10/15
Parcel Monkey did their bit shame that Parcel Force let everyone down, not once but twice. On both occasions, Parcel Force failed to collect the items on the requested days. The first occasion, they never made any attempt to collect the parcel, two days in succession. The first day, I contacted Parcel Force and was promised the parcel would be collected the very next day, but AGAIN, no attempt was made... It was on the third day after the requested day of collection, it was finally on its way. On the second occasion, Parcel Force again, never attempted to collect the parcel. I requested the parcel be collected on the Thursday and again no attempt was made to collect, nor the Friday.. I contacted Parcel Force direct in Plymouth.. Collection was finally made on the next Monday. Both customers of both parcels were very irate and threatened to demand their monies back. I doubt I will be using either services again. Perhaps the purchase of another printer is on the cards. Disgraceful service from Parcel Force, despite numerous apologies from the Managers. Yours Sincerely, Pincone56
15/10/15
Simplest process ever. My parcel was picked up the next day and two days later arrived at the destination.
15/10/15
Im happy and my customer is happy. :)
15/10/15
I drop the parcel off at Halford Redhill four days ago and it is still there. You are the worse one. My first and last experience with you. 15505357291563
15/10/15
A very good service very fast and the parcel arrived in good condition . I am happy to decided to use parcel monkey . I reccomend this company to anyone
15/10/15
This was the first time I have used Parcel Monkey. I filled in the form and applied for a quote. The prices which came up were so much less than going direct that I was at first suspicious that there must be a catch. However I continued and chose my service. Everything proceeded just as if I was dealing with the service provider I had chosen and the parcel was delivered safely on time. I will certainly be using Parcel Monkey in future,
15/10/15
First time used parcel monkey and can recommend their comparison service - I chose DPD and they kept me informed all the way through even gave me a one hour time slot for collection and delivery which were met. The notifications from parcel monkey and DPD from the outset were very impressive, the system felt very new compared to the usual Post Office void!!!
15/10/15
Not only were they the best value for money but the service was very quick. Instructions were simple and easy. Very impressed with the service
15/10/15
The delivery was easy to set up, arrived quickly and was cheaper than anyone else
15/10/15
Fantastic!! collected and delivered on time. Easy cheap and reliable.
15/10/15
Used Parcel Force24 on Parcel Monkey.
They were excellent, collected within an hour (we live 5 miles from anywhere) and 22 hours after booking had a text of the recipient saying they had received the item in perfect condition.
Superb service, I would highly recommend.
15/10/15
Booking parcels but when yodel comes they dont have have in their picking list avoiding
15/10/15
No problems straight forward procedure
15/10/15
Excelent service! Booking DHL through Parcel Monkey was cheaper than booking directly at DHL, and i rest my case.
15/10/15
Easy to use & efficient.
Thanks.
15/10/15
Simple to book, and the parcel was collected without issue and promptly delivered, so whore can you ask?
15/10/15
Found this site easy enough to use to compare all delivery options and service was easy to use. And there chat link was needed.
15/10/15
Easy method to find the best & cheapest delivery.
15/10/15
Very good price. Quick delivery.
15/10/15
My experience with Parcel Monkey was excellent. Clear instructions and picked up when they said they would.
15/10/15
I was a bit sceptical when I arranged a collection in the UK for a 27kg parcel to be shipped to Germany on a 2 day service. However, he price was excellent, at GBP16 with insurance, so I decided to give it a go, I ended up paying around GBP27, which is still a great price (competitor wanted GBP110).
Parcel was collected on a Thursday and arrived in Germany on the Tuesday.
Everything went fast and well. Would and already have recommended them to friends.
Would be great if they would accept paypal though.
15/10/15
A parcel from UK to Northern Japan in 5 days and at the best price I could find anywhere. I am stunned by the outstanding service I have received and wont hesitate to use Parcel Monkey again.
15/10/15
Sent parcel to Australia, recipient very happy
14/10/15
My parcel was collected and delivered exactly on time & I would definitely use this service again, excellent reliability
14/10/15
I do not recommend this to anyone
14/10/15
Easy to use and good price. Parcel collected when they specified and arrived safely at destination. Will definitely use again and recommend.
14/10/15
Saved around 60% using Parcelforce through Parcel Monkey rather than going direct
14/10/15
Have used them a couple of times now and not had any issues. Had to amend my collection day once on the original day, and it went through smoothly without any errors.
14/10/15
