We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
I have used Parcelmonkey to send parcels to my family abroad and have found them quick, efficient, economical and overall excellent. All parcels have been collected and have arrived within the stated time. Have used them recently to send an item to a third party - item was received within 3 days (even though we were told up to 6 days). Easy to print off labels for the parcels and, if you are sending packages to the same address, you are able to save it in an address book. I would have no hesitation in recommending Parcel Monkey!
26/06/15
Sent a parcel to NZ, parcel force wanted £85, sent via parcel monkey still through parcel force for £25! Same service but £60 cheaper! Unbelievable, only took 3 days to arrive. Couldnt be happier. Great customer service via online chat too.
26/06/15
Many thanks once again Parcel Monkey, highly straightforward, great prices, same day collection - makes my life a lot easier!
26/06/15
Super easy website and booking process, no complications during execution. Loved it!
26/06/15
This service is quick and reliable although the packaging was very damaged by the time it reached its destination. The driver who came for the collection was extremely rude with no customer service skills. The driver gave me threatening look when asked to print his name and sign as advised by parcel monkey. I was intimidated. There is definitely scope of improvement but can be trusted.
26/06/15
Parcel was picked up next day and arrived in Lanzarote in time for my Grandsons birthday. Fantastic service and price
26/06/15
Really pleased with their service. Kept informed via email thoughout and parcel picked up and delivered without any bother.
26/06/15
steer clear of this company, time and time again they have let me down!!!! i have been WAITING 3 DAYS FOR THEM TO COLLECT, you CANT PHONE THEM (no phone number on site anywhere!) all you get is excuses, no appologises, no money back or reduction in your bill for the inconvienence THEY HAVE CAUSED YOU,IF YOU WANT TO DEAL WITH A QUALITY COMPANY YOU CAN TRUST, GO ELSEWHERE!!!!!
26/06/15
Shocking. Tried them out with two deliveryies 50% success rate. Said they would uplift the two the next day and only uplifted one. Re-arranged the delivery and never sent out the new packaging slips. Had to phone the courier to confirm arrangements. The customer service couldnt have gave a toss, kept referring to their terms and conditions even though they didnt apply as their initial contract had been broken by them. I wont be using them again, try another courier or hermes I have used these companies in the past with 100% success in the UK and worldwide.
26/06/15
Service was quick and easy to follow. Speedy delivery. Very pleased will definitely use again.
26/06/15
after a week and several emails confirming a pickup date, the parcel is still not collected!!!! Useless service I think
26/06/15
Did not have label or barcode so I still have parcel
26/06/15
Collected on the 19th June now the 25th June customer has still not received item. !
26/06/15
I found their service well done, a quick and safe delivering
25/06/15
It was worst experience with your company. Three panels were delivered broken. All parcels were damaged. It was put something heavy on one parcel, beacuse it was squeeted...
25/06/15
Was dubious about this with the price but I decided to give it a go and was glad I did. It was alot cheaper than going direct to the delivery company.
There was some confusion at the post office when I dropped the parcel off but this got sorted in the end.
The only down side was it wasnt clear what labels to apply to the parcels so I stuck them all on! It got there so must of been ok.
Overall I would recommend this service and would definitely use again!
25/06/15
Really good service would recommend it to anyone
25/06/15
Perfect collection and delivery on time
25/06/15
Competitive prices with very good service. Highly recommend!
25/06/15
Awesome service for very little money. Parcel arrived two days later at the destination.
25/06/15
I booked a parcel force collection and delivery. Site was very easy to use and book with. Prices were very competitive in fact it was cheaper than going to the post office direct. I paid for next day delivery it was a day late however this was the parcel force delivery guy that had gone to the wrong place! All in all a very good service.
25/06/15
This service was brilliant and cheap will be using again.
25/06/15
I sent a 20kg parcel to Italy with parcel monkey and I am satisfied with the service. Very competitive prices and the parcel arrived in 4 working days. I choose parcelforce. The only down are that they could give a time frame so you do not have to spend all day at home waiting for collection/delivery. The updates on parcel force website are very vague compared to other companies and they do not give you a delivery date at all!
25/06/15
Ordered a collection via Parcel Monkey on a Wednesday, for a collection on Thursday and for delivery before 9am on the Friday. On the day of collection, PM still hadnt provided a label for the parcel. When chased, they apologised and said that the package wouldnt be collected - the order hadnt actually been passed to the courier. Even worse, although they agreed to refund the order, it would take "3-5 days after they have contacted their finance department to process the refund". Luckily, I jumped onto the Parcelforce website, booked a collection for the same day and it will still make it on time. Save yourself the hassle, spend a few quid more and go direct.
25/06/15
We started using Parcel Monkey around 1 month ago.
Previously, we had exclusively used Parcel2Go to send all of our international parcels (we use UK Mail domestically.. highly recommended).
Parcel2Go were great for a long time, very few issues... then they got greedy.
They used to offer £50 free cover on the more expensive services (UPS, DPD, TNT etc) and £20 free cover on the cheaper economy services.
They then dropped the £50 free cover to £20, and the £20 to £10.
As if that wasnt bad enough, they have even more recently removed ALL free cover from their website.
Why..? MONEY!
If you get zero free cover then you have to pay to cover every single parcel you send, which in turn now bumps the prices up considerably.
They now make more money by charging you over the odds for cover...
So, we turned to Parcel Monkey.
Turns out their quotes are actually cheaper anyway.
PLUS, they offer free cover on ALL of their services (up to £75 with Parcelforce, and £20 on every other service... its also only 19p to bump that £20 up to £50 cover).
So, in summary, Parcel Monkey are now the best option out there.
They are cheaper, and they arent trying to rip their customers off like Parcel2Go.
Weve sent a lot of parcels all over the world in the last month using various services on Parcel Monkey... absolutely no issues so far, and their support service is excellent should you wish to discuss your delivery with them.
Highly recommended site!
25/06/15
I needed to send three rolls of wallpaper from Manchester UK to Sydney Aus. Rolls picked up Thursday and delivered Monday, all intact. Now stuck to a Sydney wall
25/06/15
Service as promised
25/06/15
Use all the time for work, very good service
25/06/15
Parcel Force came out top on Parcel Monkey.
The service was seamless and Stuart from Parcelforce was amazing
25/06/15
Web site was exceptionally easy to use. Took about 2 mins to book the whole thing. Collection was next day and delivered without a problem and very reasonable A1**********
25/06/15
Highly recommended AA++
25/06/15
Easy to book and very competitive pricing no issues
25/06/15
I sent my parcel containing presents to South Africa for my sisters birthday. It was collected as arranged. Then I receive emails from South African customs asking for a VAT No. and saying that I will have to pay VAT and import tax and who would I like to courier the parcel to its final destination their end? I replied saying that I was a private individual and that I had paid Parcel Monkey to organise the correct payments and delivery. Since then it has all gone dead and I have no idea where my parcel is.
25/06/15
Excellent prices for posting awkward size parcels and a great collection / delivery service too. Thanks!
25/06/15
This is rich, asking for a review when its been a week and I still havent got my parcel. Had an online chat with a guy called Jason from Parcel Monkey yesterday (am) and still no reply or update. Would not recommend at all.
25/06/15
Happy with the service, pick-up was simple and delivery in a few days. Cant complain!
25/06/15
Good service. Very quick, professional
25/06/15
Driver called before collecting to verify address.
24/06/15
Parcel delivered really quick. Convenient options to choose from. Effective and totally reliable.
24/06/15
Delivery was a little later than expected, but informed of public holiday in Finland
24/06/15
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