We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
Can view all the price and delivery date clearly and compare which is the best courier to choose.
29/06/15
Theres not really much to say here: ParcelMonkey performed exactly as I hoped it would. Id hunted around various shipping sites on my own and failed to find a good quote; ParcelMonkey instantly returned three that were acceptable - one of which I eventually used, with good results.
29/06/15
Will definitely use again if ever sending larger packages.
29/06/15
service is spot on
29/06/15
I have used parcel monkey earlier and found it very helpful.
One comment to add is that the parcel operator did mention that the notes supplied in pm site didnt receive by them and therefore not aware of the actual pickup time
29/06/15
Very good service fast delivery
28/06/15
SUPERB COURIER SERVICE.
THANK YOU
28/06/15
My luggages arrived in 3 days but broken cutted and they didnt want to refund me
28/06/15
Ive used them a few times now to deliver to Spain and to collect items Ive bought, never a problem so far.
28/06/15
Tried the individual companies & got very expensive quotes. Went to Parcelmonkey & got the same companies at a third of the cost. No problems at all, brilliant
28/06/15
Parcel was collected and arrived in USA 3 days later job done
28/06/15
Easy to book, collection and delivery smooth
28/06/15
Parcel monkey does exactly what it sez on the box . First class site first time ive used it and wow will never go back to the post office for parcel delivery again.
28/06/15
An easy to use an pay for service with a number of collection and drop off options to chose from. Great value and worth using time and time again.
28/06/15
Excellent service for excellent price! :)
28/06/15
Parcel collected first thing in the morning and apparently arrived safe and sound couple of days later. Seems very efficient
28/06/15
Perfect timing, cheap service, great!
28/06/15
Parcels delivered fast, sound and safe!
28/06/15
Paid for parcelforce24 but parcelforce48 was the actual delivery time.
28/06/15
Realy good service!
28/06/15
Easy to use would use again
28/06/15
Great value, cheapest price for parcelforce. Delivered very quickly and promptly. With good service.
27/06/15
Got a great price for DPD through parcelmonkey for two heavy speakers from the uk to ireland. Delivery was prompt, items in perfect condition and the email status updates along the way kept me notified every step of the way. Ill happily use parcelmonkey again.
27/06/15
I was very pleased with the service. Parcel was collected on time and got to the USA within 2-3 days and delivered to door. Im very pleased. Will definitely use this service again.
27/06/15
Very good service, boxes were picked up on time and delivered in 3 days
27/06/15
Excellent service will definitely use again
27/06/15
Both my parcels (around 50kg) arrived were collected within the day in the UK and were delivered 2 days later in France, completely undamaged. The price remained very competitive despite having paid for up to £700 insurance coverage. Extremely satisfied.
27/06/15
one of the boxes was damaged
27/06/15
Second parcel in this month NEVER collected. DX courier company RUBISH, no contact, info, nothing. AVOID, NEVER AGAIN, IVE PAID £78 FOR POOR SERVICE. AVOID MONKEY
26/06/15
Parcel Monkey is a fantastic site, Parcel Force is rubbish. They dont give you a time scale for the collection/delivery so you end up all day at home( I dont know why they bother on asking for the phone number). Booked Parcel Force 48 and the item was delivered in 72 hours instead :(( Poor service over the phone and the overall experience.
26/06/15
Great fast next day delivery from Scotland to Reading , at only £15 !
26/06/15
Im disappointed, as the website said I booked my parcel with Parcelforce within the cut off time for same-day collection once I dropped the parcel myself. (This was a Thursday so I expected delivery on Friday). This information on the website was false, and the parcel was not collected until the following business day on Friday, and therefore was not delivered until Monday. This was not the service I was promised, and was not the service I promised my customer...so I am disappointed! as was my customer!
26/06/15
Punctual collection and good timing in the UK. However, once in Spain the delivery could be better, as the carrier didnt do the effort to find the house (or didnt have all the information from ParcelMonkey). As result, two days of delay because of this piece of lost information.
26/06/15
Parcelmonkey do a good multi-parcel deal with Parcel Force, who Ive found to be consistently reliable. However, Im disappointed to see that Parcelmonkey also use Yodel and indeed that on Parcelmonkeys homepage they describe Yodel as a reputable courier. This is flat out factually wrong - as is easily evidenced by looking at customer satisfaction surveys on Money Saving Expert and other websites: over 50% of Yodel customers report a negative experience. My experience of Yodel is that they are a scam (they took my money and didnt deliver a service) and they lie to cover themselves, and indeed it seems to be the policy of the customer service at Yodel (if you can get through to them, they dont give ANY phone number on their website) to double-down on the lies. It is outrageous that they are still operating; they rely on the Sports Direct business model - if your margins are high enough (because you pay your workers next to nothing), then it doesnt matter if you never get a returning customer, theres enough fools out there to fleece all of them once and still make a buck. If ParcelMonkey want to look after their own reputation, then I think they should distance themselves from Yodel. Go with Parcel Force, but treat Yodel as you would a stinking kipper.
26/06/15
I couldnt find a better price to courier a mobile phone from London to the French alps. It was collected the day I made my order (Thursday) and arrived on Monday - pretty good.
My only gripe was I couldnt pay with a UK bank card that was registered to a French address - I had to pay with a french card and will have to pay an exchange cost and transaction fee. This should be a minor thing to sort but if Parcel Monkey wants to continue with international deliveries like mine this needs to be rectified.
26/06/15
Decided to opt for this courier thinking looks very straight forward but landed up paying almost £50 including cost to sending and returning my parcel. Btw I still even havent received my parcel for which I paid for!!! They dont even have phone number to speak to someone. All in all horrible courier services.
26/06/15
the quote was very good and the service went smoothly, I dont have any reservation at this point. It was my first time using this company and i would reccomend and use again
26/06/15
Well if I told you in one week that you managed to loose one parcel in Eindhoven and another to Belgium was delivered back here with the delivery label missing even though it was under shrink wrap when it went ( confirmed to me by your driver) with me having to pay another delivery firm to return one and a complete replacement for the other. sums up my week with Parcelmonkey. So make your own conclusions as to how I feel.
26/06/15
The platform for this site/service is not always the easiest to use for key details (like collection times, for example) but I spoke with Jimmy on the Chat service several times and he was great. He sorted out my issues quicly and easily so, ask for Jimmy!
26/06/15
The picking up of my parcel went perfectly well (in the UK) but once I arrived in France, the company Chronopost was in charge to deliver the parcel and they completely failed I added all the details to find my flat but they did not even bother to look for my door and ring, they sent my parcel to the closest post office, requiring me to go pick it up there whereas I paid for the service to receive my parcel at home. Very disappointing
26/06/15
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