We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
best one yet and cheapest tried a lot but there the tops try you will not be disappointed
23/10/15
The parcel company has failed to pick up my parcel twice. It has made serious problems for me. Terrible customer service.
23/10/15
Have not yet found another company to come up to the service that you provide.
23/10/15
After clicking the link that said - you have until 3pm to arrange a pick up today the only option given was a pick up the following day....I am still waiting for the courier to arrive and it has just gone 13:10
23/10/15
The parcel arrived three days late, not because the job hadnt been done properly in the UK but because Chronopost France messed it up. Had to call twice to obtain an answer. First call, they had lost the parcel and couldnt trace it back. At the same time I could read via the tracking service online that they had come home to deliver and didnt find anyone present whereas we were all home waiting for the delivery. Second phone call, we arranged a picking up place for the following day, only to be delivered at home on the following day at our great surprise. we received contradictory emails in the meantime. What a messy delivery!
23/10/15
I had to send two parcels, one to italy one to switzerland, with two different couriers. First of all the website had me splitting my address onto three lines becaus there was enough space in one. That led to so much misunderstanding with one of the couriers that kept going to the wrong address that I had to cancel my order and try a different company. and this is for the parcel I sent to to italy. The second parcel was picked up fine (I had to request ParcelMonkey to change the pick up address and they did, but just for his parcel). I had to fill an invoice because the parcel had to go to Switzerland and I sticked it to the parcel. I was given a link to follow my parcel that didnt work. So after 10 days I contacted parcelmonkey and they gave me another link. This time I could see that my parcel had been stuck in zurich for over 10 days and that I needed to contact the courier to get the parcel out of custom. It was firday night, I decided to wait until monday. Too bad. On monday I checked again and the parcel had left switzerland to be returned to the UK. I sent a raging email to parcelmonkey sking to stop the return process: NO ANSWER. I had to call the courier who told me they had been trying to contact me via parcel monkey for 10 days but couldnt get a hold of me. Thankfully they stopped my parcel halfway through the return process, I gave them the documents I needed ad I managed to get it delivered to Switzerland. Funny enough, parcelmonkey answered to my email after I had solved the problem. Bottomline: if your delivery doesnt go smoothly parcelmonkey is useless to solve your problems.
23/10/15
For an unknown reason, the package sat in the local depot for a couple of days instead of being passed down the line for delivery.... At one stage the tracking info read "Being returned to sender" THEN the tracking stated "Will be delivered on Wednesday" Less than 24 hours after this (ON the Tuesday) the tracking then said "Being delivered in the next hour"!! There is NO VALID REASON why the package was NOT delivered on the Monday as it should have been. Also - in trying to PHONE to find out about the package it took TOO LONG to track down a phone number of an ACTUAL helpline operator. NOT a positive experience overall....
23/10/15
does what it says on the box, parcel picked up and delivered on time and value for money
23/10/15
If I could use no stars, I would give no stars. Sent a CD player using there service. I recorded the CD player fully working before I sent it, buyer received it not working! Went through claims & despite video evidence of the player working before sent, then it not working when received, they claimed there was no physical evidence of it being damaged. The claims team appear to be utterly & completely lacking in intellect. Do yourself a favour dont use parcelmonkey, even if you have used them before, & had no problems, its when you have the problem or they damage your item, you will hit the same problem as I & many others have had. There appeal also consists of a return message stating we cannot find any evidence of physical damage. It would have been cheaper to have delivered my CD player myself.
23/10/15
Parcel still not lifted.. Eddie
23/10/15
I chose a 4-7 day delivery to the USA. I had been using UPS and thought I would give another company a try. Two weeks later parcel was delivered and my customer was frantic. No phone number to contact Parcel Monkey. Yodel had the parcel at their depot for a week before they shipped it to the U.S. Then it took Asendia another week to deliver the box..and when it arrived it was battered and had been thrown around. Disgusting service
23/10/15
They must have a good bulk deal. I sent a package to Illinois for my daughter (UK exchange student in Chicago for 1 year who needed her favourite boots and jumpers ahead of the winter) for around half the price of the quote I got if using the same courrier via their own website. She received in the lower part of the range they state ( received it in 2 working days, they state 2 to 4).
Only remark is there is a space to leave a message for the delivery person - please can you also add a message for the collecting person. In our case, our address is a walk (hence no car access) but we have a drive at the back of the house and a parcel box with a code ... even though I put as much detail of those in the collection address fields available, including the parcell box code where I had deposited the parcel for collection, the "not at home" note was left on the wrong gate door - right in terms of official address (postcode) but not as per the instructions on the address fields - please consider this. We are working poeple (most families are, I would hope) - consider a field for a "hidden/safe place - and allow a space in your labeling for that.
22/10/15
It was delivered in a timely way
22/10/15
just printed out the label and dropped it off at a dpd parcel shop. the parcel arrived in the netherlands within 2 days, perfect.
22/10/15
Thanks so much saves me money and dos a great job
22/10/15
Easy to use service. Very clear pricing and choice of couriers.
Always reliable.
22/10/15
Great service.
22/10/15
Very easy to use!
22/10/15
My parcel was collected early Monday morning from England and delivered to France Wednesday morning. What a great service
22/10/15
Very good service again, thanks
22/10/15
after 10 days, a next day delivery, is not delivered yet
22/10/15
booked on Thursday for collection on Friday - DPD did not show up. I received an email on Friday evening telling me I had rearranged the collection (I hadnt) and it finally got collected on the following Monday. Useless. I will not use ParcelMonkey again, nor would I recommend them to anyone else!
22/10/15
Transport and delivery of our package went very smoothly and the insurance for a high value item was much better value than from other delivery providers.
22/10/15
Yes, parcel only did it again.l wouldnt use any other parcel service now as it is easy, quick and dependable.
22/10/15
I sent a parcel to South Africa. I was given a time slot for collection and the driver turned up on the minute. The best surprise of all was when my parcel was safely delivered within 3 days of being collected! My experience was hassle free. I have previously sent parcels to South Africa and it has always been a big drama with unnecessary delays. Will definitely use Parcel Monkey again! Thank you!
22/10/15
Booked through Parcel Monkey but never again parcel never got picked up, no phone number to contact them so sent them messages but no reply so lost out on my time waiting in for them and nearly £14 postage so then had to book another courier so spent out another £16 odd but at least they picked up my parcel when they said they would very very disappointed with Parcel Monkey and will never use them again :(
22/10/15
good value for money and service you couldnt ask for more - excellent
22/10/15
the tracking information on parcel monkeys site is VERY delayed, but the price through parcel monkey was cheaper than going direct, was easy and convenient
22/10/15
Unhappy with service. Documents were not delivered as they were stuck with customs awaiting further payment. I was not made aware of this.
22/10/15
Booking online was really easy pick up was good timing not in all day with a call giving me an hours window.
22/10/15
Courier didnt turn up for collection as promised, no details, no follow up and still no refund.
22/10/15
It was very simple to use, I paid the price I wanted and my parcels arrived next day, just as specified.
22/10/15
Easy to use website. Collection and delivery on time.
22/10/15
First time weve used Parcel Monkey and will definitely be using again.
Very efficient, great service and good value for money!
Fully recommend
22/10/15
Never used a parcel collection service before and was unsure at first as there are lots of big name logistics services, but parcel monkey was cheap and simple to use and parcel came when they said it would, will use again if I need to!
22/10/15
Excellent service, fast and efficient & kept me well informed at all stages. Highly recommended.
22/10/15
I used your delivery service to post an xbox purchased by someone on eBay.. The customer was very angry that he has still not received the order and was unable to track it.. I managed to contact DPD only to be told the parcel is still where I dropped it off. Today it should reach the customer.. Not good
22/10/15
i would use this service for sending high value items like laptops and guitars. no issues what so ever
22/10/15
Reliable and very good price/service. The one thing which will make a difference is a notification on collection time, either by text or email.
22/10/15
Easy and quick service , the only thing it took a bit longer than it was estimated but all else was excellent. Recommend!
22/10/15
