We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
I have used Parcel Monkey several times and found them to be generally reliable and reasonably priced. On this occasion the parcel was due to be picked up by Parcel Force on the day I placed the order. Therefore I waited in all afternoon for the collection but nobody arrived. At 6 pm I went out briefly to the shop returning by 6.30. I then stayed in for the rest of the evening. When I called Parcel Monkey the next day I was informed that Parcel Force were stating they turned up late and tried to collect the parcel at 6.50. This is blatantly untrue as I was sitting in my front room with my front door open at that time watching cricket. I can accept that delays can occur but to then lie about non collection is unacceptable. Strangely the driver didnt feel the need to put a card through the open door to say he had been. Very poor.
02/07/15
Sent a 24 kilos box of clothes to Italy.. all fine
02/07/15
That about says it - easy to book (except for needing a phone number for parcel recipient, which you dont necessarily have) and collected/delivered on time by the courier.
02/07/15
Failed pick ups time and time again, claiming they failed to pick up items because no one was there to accept it, when they didnt even enter our industrial estate let alone come to our address (cctv). Very poor show. Will never use Parcel Monkey ever again as i have lost enough money and business by non existent couriers. Just book direct with a reputable courier, preferably local.
02/07/15
ParcelMonkey doesnt do much other than aggregate the prices for delivery, but I found the website far easier to navigate than other, similar, services - the main benefit being, the site keeps the parcel dimensions on screen at all times which allows you to tinker with the size and see the impact on the delivery cost.
02/07/15
Parcel was collected on the same day and delivered without delays. Great service.
02/07/15
On time every time
02/07/15
Parcel was late
01/07/15
Trusted to deliver the service
01/07/15
From start to finish the whole process has been easy, stress free and cheaper to use. Everything is explained step by step, you cannot go wrong and the website is very easy to navigate through. I will definitely be using Parcelmonkey more in the future.
01/07/15
Excellent and super speedy
01/07/15
I bought some exercise weights recently but they were poorly designed. The seller agreed to refund me but I had to pay the return postage. I knew it was going to be expensive because the combined weight was over 30kg. I got various quotes for couriering them - even by hitching a lift on commercial van deliveries who were already travelling the route - and the cheapest was £45. However Parcelmonkey quoted £12 and collected the parcel within a few hours of me booking. Great value and did what they were paid to do.
01/07/15
To give a review I would need to know which parcel you would like Feedback / Opinion about! You need to ask the question with the invoice / reference number !
01/07/15
First class service and price.
01/07/15
They collet the parcel and delivered in 4 working days.
01/07/15
Used Parcel Monkey and got an amazing deal.
01/07/15
First time user of Parcel Monkey so was a little nervous as the consignment was going to Belgium. Entry onto system was OK but experienced a problem with the labels link (which I needed to print off and put on each item). . Didnt get labels link in time for first collection deadline and screen said "PROBLEM - please contact us". Wasnt sure how to do that as no telephone number is given. Shame you cant PHONE someone at Parcel Monkey just to give you piece of mind and talk things through. Anyway courier did not turn up at first allotted time - which was just as well as there were still no labels. However, rescheduled the consignment collection and everything worked perfectly. Labels printed, goods collected (albeit a couple of days later than originally thought) and have just had e-mail from customer saying he has received them OK. So will try and use service again - as the need arises - and see where we go from here. All in all, a little nerve racking to begin with all came good.
01/07/15
We placed our order with Parcel Monkey on 20th June 2015. On the 22nd we were told that "Dear Customer, I am writing to inform you that your order, regrettably, came up in error due to the address format not being accepted by the system. I can confirm that I have fixed this error now but in the process I have had to rebook your collection for tomorrow." The parcel was booked for collection on 23rd June, on the 25th I sent a message to ask why it had still not been collected and was told "I am sorry to hear about your item not being collected. I can confirm that Shipment ID 3755502 is rebooked for .2015-06-26." On the 27th I messaged again to explain it had still not been collected. No reply from Parcel Monkey. So on the 29th I sent another message asking for an explanation. They replied with "I am sorry to hear that your shipment has still not been collected. I can confirm that Shipment ID 3755502 is rebooked for .2015-06-30." I again waited and waited, still no collection. At this point I messaged and asked them explain what the problem was and to change our delivery to another courier who would deliver the parcel to us as we had already been waiting 10 days, or to refund our money so we could employ another company. On the 1st July I was told "I can now confirm that this shipment has been cancelled as requested, I will now pass you over to our finance department who will be able to assist with the refund process (takes 3-5 working days to clear). In the unlikely event that the courier should show up before the cancellation reaches a drivers daily manifest - please do not handover your parcel or your account would be charged. If you have anymore questions please do not hesitate to ask." So now I have to wait for my refund, meaning they will have had my money for a minimum of 14days without doing anything. And I have still not had an explanation as to why they have never collected it. I will never use this company again.
01/07/15
Parcel monkey delivers smooth and fast A+++
01/07/15
Item was not delivered to the correct address. This was not rectified.
01/07/15
it tokk 4 days to arrive from england to spain, i received everything in perfect condition i will use again
01/07/15
Sent a parcel to Spain from Comber County Down,
No problems, Sweet as a nut
01/07/15
The Parcel monkey site and process is very easy and always straightforward. We now only use YODEL or PARCELFORCE (via ParcelMonkey) though because two the other major carrier was late collecting twice in a row.
01/07/15
Great service-nice and simple-got me the best deal and my parcel was successfully collected & delivered.
01/07/15
parcel picked up, receipt left and delivered on time! brilliant, thanks
01/07/15
Parcel monkey well done 5 stars all round - Jimmy in customer support was excellent
01/07/15
Parcel Force service on Parcel Monkey was brilliant!
01/07/15
I booked a parcel to the USA last week, it was collected the day after the booking and arrived 2 days later - what else could you ask for.
01/07/15
Cheaper and better than Royal Mai,, nuff said
01/07/15
Good price and easy to book.
01/07/15
Will use again!
01/07/15
normally very good but on this occasion didnt pick parcel up when they should of done; had to organise order again for next day ourselves and fingers are crossed they pick it up today or my rating will be 3 stars
01/07/15
Parcel arrived quickly at a great price.
01/07/15
Your first driver couldnt find me but didnt have the brains to ring!
01/07/15
Surprisingly reasonable price, was delivered a day early, wonderful service!! :D
01/07/15
Very affordable prices with excellent service. Parcels arrived across Europe in 3 days - exactly as stated - and in a good condition.
Will use again, and would definitely recommend to others.
01/07/15
pick up on time and delivered perfectly, no issues with them.
01/07/15
Product is affordable and fast. Will use the service again !
01/07/15
Excellent service, items collected on time and delivered, safely, on time.
30/06/15
First class service. And very economical, would definitely use again and recommend to others. Communication by the courier was excellent.
30/06/15
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