We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
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25/10/15
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25/10/15
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25/10/15
All was going well with a delivery to India untill I recieved an email from the Indian couriers in Delhi saying the courier service wasnt available to the destination and could I give an alternate address! After much faffing about and favours asked I managed to get an alternative address in Chandigarth. Come on parcel monkey at least make sure you CAN deliver parcels.
25/10/15
All was going well with a delivery to India untill I recieved an email from the Indian couriers in Delhi saying the courier service wasnt available to the destination and could I give an alternate address! After much faffing about and favours asked I managed to get an alternative address in Chandigarth. Come on parcel monkey at least make sure you CAN deliver parcels.
25/10/15
All was going well with a delivery to India untill I recieved an email from the Indian couriers in Delhi saying the courier service wasnt available to the destination and could I give an alternate address! After much faffing about and favours asked I managed to get an alternative address in Chandigarth. Come on parcel monkey at least make sure you CAN deliver parcels.
25/10/15
We use parcel monkey all the time and had rarely had any issues. This time the parcel wasnt collected until 2 days later than stated. This didnt look good for us towards the customer receiving the parcel.
25/10/15
We use parcel monkey all the time and had rarely had any issues. This time the parcel wasnt collected until 2 days later than stated. This didnt look good for us towards the customer receiving the parcel.
25/10/15
We use parcel monkey all the time and had rarely had any issues. This time the parcel wasnt collected until 2 days later than stated. This didnt look good for us towards the customer receiving the parcel.
25/10/15
No problems, all good prompt collection / delivery, and very professional.
Ta
25/10/15
No problems, all good prompt collection / delivery, and very professional.
Ta
25/10/15
No problems, all good prompt collection / delivery, and very professional.
Ta
25/10/15
I am very disapponted with service. I was going to ship a previous personal item from UK to Norway and therefore chose a well trusted courier service. However, the parcel never turned up the delivery adress, but instead this irreplaceble item was returned to sender, broken in several pieces. I cannot express how disapponted I am.
25/10/15
I am very disapponted with service. I was going to ship a previous personal item from UK to Norway and therefore chose a well trusted courier service. However, the parcel never turned up the delivery adress, but instead this irreplaceble item was returned to sender, broken in several pieces. I cannot express how disapponted I am.
25/10/15
I am very disapponted with service. I was going to ship a previous personal item from UK to Norway and therefore chose a well trusted courier service. However, the parcel never turned up the delivery adress, but instead this irreplaceble item was returned to sender, broken in several pieces. I cannot express how disapponted I am.
25/10/15
Very fast delivery. No issues. Cheapest way I found even going by air.
25/10/15
Very fast delivery. No issues. Cheapest way I found even going by air.
25/10/15
Very fast delivery. No issues. Cheapest way I found even going by air.
25/10/15
12kg duffel bag sent from Scotland to New Zealand in just over 48 hours. Very impressive.
25/10/15
12kg duffel bag sent from Scotland to New Zealand in just over 48 hours. Very impressive.
25/10/15
12kg duffel bag sent from Scotland to New Zealand in just over 48 hours. Very impressive.
25/10/15
First time using it to return a large box to a shop in Germany. Quotes on DHL website, parcelforce, royal mail, etc were all £60+ for a 2-5 day insured service.
Bought here and was 1/3 the other prices. No issues at all.
Will use again without a doubt.
24/10/15
Excellent service, timely collection and delivery, competative pricing
24/10/15
Honestly cant fault the service! Was simple to label my boxes, the drivers arrived at both ends punctually and everything was delivered intact!
24/10/15
Pointless asking us to enter phone numbers to make the delivery easier because a whole day was wasted waiting for a call or text to say when to expect the driver. A bit of communication would have helped here. Items got here OK though.
24/10/15
Excellent service
24/10/15
I have had the delivery of 3 heavy non fragile items. On each occasion I have chosen parcelforce. Parcelfoece have been great but going through Parcelmonkey has made some of the deliveries less than half the price than they would have been if I had booked with Parcelforce directly. 5*s to both.
24/10/15
No problems. friendly pick up and delivered as promised
24/10/15
Asked for an international delivery, paid premium for the item to be delivered within 2 days (deadline), arrived a day later (no apology or explanation, as if this was the norm). They will not reimburse either. If time is of essence, dont rely on them. Go directly to respectable courrier.
24/10/15
Shipping internationally is very poorly tracked. It appears that once the package has been passed to the freight forwarders the tracking status is shown as delivered and signed for. After that the only tracking indication will be when package is delivered. Not very informative or helpful at all especially as this is the longer unpredictable bit that needs tracking.
24/10/15
Wonderful service. reliable and efficient.
24/10/15
Perfect in every way. Will always use & have recommended parcel monkey.
23/10/15
As promised delivered next day, from parcel being dropped off to delivery 20hrs excellent service
23/10/15
Offered parcel pick up on a Friday for the Monday. No pick up on Monday (still no explanation as to why). I had to chase on Tuesday. Help and support made me feel like they were doing me a favour by simply re booking the service. Second time it happened. Wont give them a third.
23/10/15
DPD lost my parcel. Had to chase parcel monkey for four weeks. The parcel was insured for £20 by default, but they refused to pay compensation. Lack of communication, poor service, no support. NEVER AGAIN!
23/10/15
Fantastic quick service
23/10/15
Very impressed with Parcel Monkey. Easy to use website, clear information and pricing structure so it was easy to see the best option for me. Good prices too - I chose the Royal Mail 48hr service which was cheaper with Parcel Monkey than if I had booked it direct with Royal Mail. My parcel was picked up on time and delivered promptly and safely. I will use Parcel Monkey again and would highly recommend them.
23/10/15
good value service
23/10/15
There is no time frame for pick up or delivery ! I arranged a parcel to be picked up last monday, foolishly i expected it to be delivered later the same day or at least the next ....it arrived three days later...they do not make it easy to get in touch...luckily i could message the ebayer who i had purchased the delivery from....the tracking is as good as useless it is not updated...mine was item picked up for the 3 days....absolutely frustrating
23/10/15
Picked Parcel Force, not the cheapest from the website, but know company. Parcels should have been picked up on the Friday, finally collected the following Wednesday. Phoned Parcel Force on the Monday, they emailed the local depot to contact me, nothing. Phoned again Wednesday, actually got put through to the local depot, they did not have my address, only the post code, the driver had a different story when he arrived. Things can go wrong, but would have been nice to get the truth, rather than conflicting stories............ Do we trust them with the parcels?
23/10/15
