We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,697 reviews.
The parcel was picked up later afternoon the next day after booking. Delivered to US in 5 days.
13/08/15
Very good experiance
13/08/15
good service, only improvement I would suggest is giving a time window for collection to save waiting in all day,
13/08/15
I used the parcel monkey website to arrange for a large, heavy awning that I had bought to be delivered to me. I was very impressed by the quotes given, especially for such a bulky item. Parcelforce option was 70% cheaper than booking direct with them and it was useful that there were drop off options, as the seller of the awning didnt want to wait in all day for a collection. Booking confirmation and labels were emailed promptly and I received my item within the 24 hours guaranteed by that particular parcelforce service once the seller had dropped it off. Would definitely use again.
13/08/15
Could not have been any simpler. Delivery was made as suggested!
13/08/15
Would highly recommend, perfect service at the right price. Another parcel delivered to me by Parcel Monkey, so I thought Id give them at try...well worth the try & will use them again
13/08/15
Parcel came from the UK to Greece in less than a day.
13/08/15
The parcel wasnt collected on the day that was stated, I spoke to Parcelforce and they said they hadnt yet received instructions from ParcelMonkey to collect the Parcel. I then had to reschedule the collection date myself.
13/08/15
Parcelmonkey informed me my parcel would be collected between 8am and 6pm. Made sure to be in the house all day. No one showed up. They rebooked my collection for a few days late only to have the same thing happen again. The driver finally showed up at half past eight in the evening. Terrible service, will not be using again.
13/08/15
Large and heavy items can be sent at a reasonable cost and collected promptly.
13/08/15
service and delivery timing were great!
13/08/15
We own a business had a £200 parcel sent out with these guys. We have also insured this, we contacted the company within 7 days no response... we had no reply to several emails. Now they know they do not have to pay out as it has been 7 days and longer. They have offered £38.48p compensation. JOKE! STAY CLEAR
13/08/15
I sent two red hard shell suitcases via parcel monkey and the customer was not happy because when they arrived both of them had been written on in black permanent marker pen!!!
13/08/15
This is the ire time I have used parcel monkey to ship from UK to Poland. This time I used parcel force which was a little more expensive due to the size of the parcel but was very efficient with upto date tracking and on time delivery. I have used DPD previously which offers fantastic prices to Poland. I like the easy parcelmonkey interface and will keep using it
13/08/15
Pleased with service provided , driver went out of his way to re-deliver items as his 1st attempt was unsuccessful due to overrun drs appointment
13/08/15
Envio muy rapido y barato!
Magnifica pagina
12/08/15
Quick and easy to arrange delivery. Great service!
12/08/15
as all ways very good and easy to use thanks
12/08/15
Brilliant service. will definately use it again.
12/08/15
Is literally just filled out the request form and he was here ready to pick it up. The hassle free, no need to do your own label, pick up from anywhere, and at what seems a reasonless price was excellent. My first purchase. Very impressed.
12/08/15
when you pay for a 24hour service thats what you expect. not a 4 day service!!!
12/08/15
Ive used Parcel Monkey more than once and I really cannot complain. They always picked up my parcel within their given time frame and they always arrived on time at their destination. Definitely good value for a low price.
12/08/15
I have used Parcel Monkey twice before and didnt have any problems but this time was not a good experience, The parcel was booked for collection but the courier( DPD) didnt turn up even though I waited in all day, Rebooked for the following day but the same thing happened and so I cancelled the order. I am now awaiting a refund but will not be using or recommending Parcel Monkey again,
12/08/15
Top rate service and the delivery to Croatia was quicker than expected.
Be sure I will use parcel monkey again.
Thank you
12/08/15
A swift reliable company bringing my possessions back home from a friends house, hassle free insured at no extra cost and very efficient, many thanks.
12/08/15
Had some problems with dpd but parcel monkey did great on all levels. Parcel to the Netherlands in 2 days.
12/08/15
Eccellente service and a good value for money
12/08/15
I booked my collection online for the same afternoon. Didnt happen. The following morning, via the website, I rescheduled the collection. Didnt happen. The following day I didnt reschedule the collection but called the office who ensured that the collection was made. Delivery was the following day. Good value, even with the slight hassles.
12/08/15
Picked up and delivered rapidly.
12/08/15
Easy to use fast and efficient service. would reccomend
12/08/15
Excellent service the cheapest I could find for a 21kg parcel will Definately use again ðŸ‘
12/08/15
I had a text message giving a window of 1 hour for collection, and the parcel was collected on schedule.
It was on the delivery van in France 2 days later, and I was kept informed of progress. There was nobody to take delivery but that is not the fault of Parcel Monkey or Chronopost. Overall, Very impressive service.
12/08/15
Disappointed that the parcel was not collected on the date expected and if this is the case I feel that delivery should automatically be rescheduled for the following day rather than having to do myself online. By the time I checked online the following day to see what was going on I was too late to book collection that day (Friday) so the parcel was not collected until the Monday. I just think this is poor when next day delivery has been paid for.
12/08/15
turned up, delivered my parcel on time.
12/08/15
Easy to book on line,good pick up times executed as promised.
Hope the service as it travels on its way across Europe
12/08/15
Parcel was delivered quickly and undamaged to the correct address No complaints - good job.
12/08/15
Used Parcel Monkey a few times now, never let me down. Always a first class service, would recommend to anyone.
12/08/15
I recently used Parcel Monkey to collect and deliver an Induction Hob I purchased online. Parcel Monkey in turn used Parcelforce 48. I clearly described the item during the Parcel Monkey checkout process as "INDUCTION HOB, EXTREMELY FRAGILE" and the sender also packaged well and put fragile tape all over the packaging. During the checkout process I was offered to insure the package which I did. The hob was delivered smashed to pieces. I applied to Parcel Monkey for compensation through the insurance I had purchased only to be told the item was NOT insured as it has glass components and is therefore on their "restricted items" list. Parcel Monkey are refusing to deal with my compalint that even though the item is on their "restricted list" or "small print list" as I call it, they still sold me insurance so shoud be responsible. They are extremely unhelpful, uncaring and frankly not bothered that they have destroyed someones possesions. I am currently fighting a long term illness/health issues and cannot afford to replace the item they have destroyed. I would steer clear of these cowboys at all costs, please dont risk it.
12/08/15
Good service, straight forward and good prices.
12/08/15
I will definitely be using Parcel Monkey again and recommend it to anyone looking for a reliable, simple and easy to use service to transport their packages from point A to point B. I was using someone else before I found Parcel Monkey but they were always letting me down with missed deliveries or lost packages. None of that here. I am so glad I found Parcel Monkey.
12/08/15
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