We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
I booked a DPD parcel service to send a package to China through ParcelMonkey on 19 November, the driver picked up the parcel together with invoices on the day. A week later I was contacted by ParcelMonkey to regenerate the invoice, so I did. Two days later I was told that the parcel would be returned to me, because there were no invoices. Further more I was told that I would not get refund of £47 because I agreed to the terms and conditions for not being refund because the parcel is returned. I was very confused, the parcel didnt get anywhere, and the invoices was lost, not of my fault, and I dont know where the parcel is and when it will be returned until this day. I checked DPD tracking message, only was informed that it was at their Birmingham depot. Very disappointing experience, I sent the parcel via courier for a fast service, but 2 weeks later I dont even know where the parcel is.
03/12/15
no problems, do delays
03/12/15
Parcel collected in UK and delivered in Italy within the time promised - very efficient and extremely cost effective.
03/12/15
Smooth process parcel delivered on time to Europe at a good price which included insurance.
Dropped my parcel off at a local shop. I didnt realise this process existed and was so convenient.
03/12/15
Wanted a courier service that I didnt need to have paperwork on the package to be collected as the courier would bring it with him, and it all worked perfectly.
Very happy with the service and woud definately recommend and use it again
03/12/15
Did what it said it would do. No delays , no excuses. I wouldnt hesitate to use this service again.
02/12/15
Parcel monkey was good but the company, Royal Mail and Parcelforce Worldwide put forward got the item to USA smashed to pieces! Now all the hassle of claiming plus a very disappointed person both ends.
02/12/15
Parcel collected on time. Tracking appeared to be working for two days then no updates ,parcel delivered 2days later,message emails no replies.
Annoying to say the least. May think twice next time!
02/12/15
Amazingly simple to use service. Saved me a lot of time and hassle searching around. Many thanks!
02/12/15
I used Parcel Monkey to book a DDP pickup delivery for a parcel that I sent to Germany. The price was great - a quarter of the cost of ParcelForce - and sending it was convenient as I just dropped it at a local newsagent. The tracking didnt work on the Parcel Monkey website but I found that I could track it OK on the DDP website, with frequent updates on the progress, and the delivery only took two days.
02/12/15
It has been second time that i have waited for the courier to come and pick up the parcel. However, no one turn up and keep rescheduling. It was happened on Monday as i had cancelled my works and waited for parcel to be collected. Then i asked customer services and they said they cannot guarantee for the precise collection time and asked me to reschedule again. So, i did reschedule for Wednesday as they are not free on Tuesday, But guess what? No one is coming to another courier! This is the worst delivery services that i have ever encountered. For this 2 days, i had wasted my time and works. This is outrageous! Keep away from this company as it is ENTIRELY NOT RELIABLE!!
02/12/15
Parcel monkey are so easy to use. Never had a problem and been using them for a few years now to send parcels. Highly recommend
02/12/15
Used Parcelmonkey on a number of occasions and found the price and service to be great value for money. Easy to see where your parcel is within the delivery process and any quiries I found the web chat service helpful. Parcels sent to Australia.
02/12/15
Very fast and easy to use website. Company are brilliant..Thanks
02/12/15
This is my first time using this service but I will be back.
Simple to navigate, easy Instructions, efficient service & constant updates.
All in all. Brillant
02/12/15
very smooth and on time service
02/12/15
Great website, courier collected on right day and delivered next.
Parcel monkey is much cheaper than Parcel2go when adding insurance to order.
02/12/15
Super speedy easy ordering, collection, tracking and delivery with dpd through parcel monkey. Very recommended
02/12/15
Was very easy to set up and place the order. Collection was smooth and on time and parcel was delivered on time. The only problem we experienced was a charge after the parcel was delivered which said it was because the parcel was larger than what we had specified however as the parcel was in a cardboard box we are very sure the measurements were correct, there is no way of contesting the charge as they take it straight from the card you paid from.
02/12/15
Our business uses Parcel Monkey quite regularly so send large items to overseas destinations. We have never had any issues with missing or delayed deliveries. Tracking is easy and therefore we are happy to recommend.
02/12/15
Parcel Monkey seem to get a good job obtaining discounts from the carriers that they deal with.
However, the exact services being offered and the respective prices seem to vary (a lot) from day to day, which is not very helpful when trying to give customers delivery timescales and costs.
02/12/15
No show. Am £25 out of pocket and their laughable customer service doesnt want to know Never again
02/12/15
Shipped goods via Parcelforce for much lower price than Royal Mail website. Put in details, received shipping label. Courier picked up parcel and delivered without a hitch. Not sure how you do it for such a competitive price, but keep up the good work :) Will definitely use again.
02/12/15
GREAT SERVICE , NO PROBLEMS GREAT TRACKING SERVIC E
02/12/15
Everything went smoothly from booking in consignments and the collection process, the only thing that lets them down is that they email "you have a collection" email about 4 times, 1 would be adequate!
02/12/15
Ordered parcel for collection the next day. Driver did not turn up and left a note on a shipment: "not at home, left a card" - blatant lie. Re-arranged for the next day (Monday because they dont do Saturdays). Guess what? Driver did not turn up and left a message on shipment tracking "not at home, left a card" - another lie. Re-arranged for the 2nd time - on a day of collection Parcel Monkey advised that there has been an technical issue with the order and pick up cannot be done today. 8 days past and parcel is still at my home. Complete joke of a company - avoid at all cost
02/12/15
Cheap quick reliable service. 5 days from UK - Australia
02/12/15
I will be using this service again for sure
02/12/15
excellent service,fantastic communication
02/12/15
Excellent, fast and competative service. Sent a parcel to Australia which not only got there in super quick time, going through you was £40 cheaper than Royal Mail! And the website was so straight forward and easy to use. Great service all round. Well done 😀🎄🎉
02/12/15
easy to book, quick collection and delivery
02/12/15
Easy, quick, cheap. overall, great service.
02/12/15
Thoroughly recommend. Parcel collected in the UK on a Thursday and was delivered in Madeira the following Monday using Parcelforce.
02/12/15
Very easy to use once you set up an account.
Parcel was collected and then delivered, no fuss.
02/12/15
I organised a package to be delivered through Parcel Monkey in December 2015. The item was an electric guitar, to be shipped from Wales to Germany. I ordered it on a Tuesday evening and it arrived on Friday; quickly, efficiently and at a cost massively below the competition. Thank you Parcel Monkey!
02/12/15
Sent a parcel to uganda was 4 days from pick up to collection including the weekend. Very impressed. Will use again
02/12/15
Excellent sevice very quick and easy
02/12/15
It as an easy experience and collection was the best day and delivery was within a couple of days . I am hoping that there will be a service offered where I can put my email details in as the collector as I made the booking to collect a package for an eBay purchase. This would be tremendously helpful so I can receive a confirmation of the date for the delivery.
02/12/15
Easy to use , excellent value for money. Will use again !
01/12/15
Used this service and they were fast and efficient.
01/12/15
