We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
The whole process was very easy, I could constantly track my parcel thanks the card number. The parcel arrived in time
10/12/15
works perfectly
10/12/15
Picked up on the day
When I phoned to say if they came after 5 my offices would be shut
they tried all they could to contact the driver and he picked up within 30 minutes
The parcels were delivered in 3 working days as stated
10/12/15
Parcel got picked up on time and arrived in Finland.. However from tracking I can see, 5 days after arriving in Finland, still not delivered to my daughter in Helsinki. Christmas presents for my daughter so we are both concerned. No contact number for speaking to Parcel Monkey reps, sent an email with my concerns but so far no response. Not sure where to go from here but I can only assume parcel has got lost. Really poor customer service.
10/12/15
Very impressed
10/12/15
Excellent service
10/12/15
Very fair price Good collection service Tracking internationally very delayed
10/12/15
This is the first time we have used Parcel Monkey. Despatched parcel to Switzerland on Friday 4th December, delivered on Wednesday 9th December. Online paperwork was easy to follow. Competitively priced with great service.
10/12/15
First time Ive used this service and it went smoothly. One thing could have been improved on (but wasnt too important on day in question), I didnt receive time of arrival text - may have been an error as I got 2 texts requesting cancellation if necessary just before driver arrived! Will use service again without doubt..today in fact.
10/12/15
Great service, would use again
10/12/15
I used Parcel monkey for sending a parcel to switzerland from UK through Royal mail. Its was half the price than going direct and it arrived within the week with no problems. I will definitley be using again!
10/12/15
I think title says it all. Still waiting for parcel to be picked up, i understand that this is from a 3rd party courier but they should take some responsibility to make sure the service has been carried out as iam paying parcel monkey and not the 3rd party.
10/12/15
Slight issue with the website was fixed quickly and parcel picked up the same day. It arrived quickly and in good condition
10/12/15
Very happy with our delivery. Item picked up quickly and efficiently. And delivered in great time to my friends in Australia. On this first experience, I would recommend. Thank you.
Graham cook
10/12/15
often use Parcel Monkey with little or now problems
10/12/15
Parcel monkey quoted the same as Myhermes, whose courier hadnt turned up for 3 days. I rebooked through parcel monkey at 10pm and parcelforce collected it the next day.
10/12/15
Good service, would be better if delivery company gives you time slot but thats nothing to do with the broker I suppose:) thanks
10/12/15
Website easy to use, print out lables and then stick them on your parcel.
pick up was on time, driver was very happy and courteous.
Parcel was picked up on the Thursday and delivers in Denmark on the Tuesday... Excellent as it included a weekend and during the Xmas rush...Will certainly use again.
10/12/15
Very easy to use, first class.
10/12/15
Fast and cheap!
10/12/15
Box arrived badly damaged. Hoping goods inside are not!
10/12/15
Parcel was collected on time and with no bother
09/12/15
Packaged goods carefully. Damaged beyond repair. Not enough care taken. Fragile written all over box!
09/12/15
Perfect service, arrived on the day, tracking number was spot on...no complaints at all...highly recommend to anyone...Thanks again
09/12/15
Great, fast delivery. Would use again!!!
09/12/15
I would recommend them
09/12/15
very good service would recommend. Used twice now and both times it worked very well with good price.
09/12/15
What else can I say? I sent it and the recipient received it :)
09/12/15
Does exactly what it says on the tin! Easy to use website, clear instructions, quick efficient service. Kept fully informed by text and email and parcel delivered on time as stated. Cant fault.
09/12/15
Fab service - easy to book & efficiently delivered to HK & Singapore!
09/12/15
Easy to use, collection as arranged and able to track my parcel - will def use again!
09/12/15
Many thanks again for smooth collection and delivery
09/12/15
Great system, dropped off and then box was delivered from Norfolk to Scotland in 2 days . Parcel Monkey web site , to DPD, £6 cheaper than all the rest. Thank you
09/12/15
polite driver, prompt collection and delivery, goods arrived in as sent condition
09/12/15
Ive now used PM twice and received excellent guidance and service which were crucial as I was sending Christmas gifts.
09/12/15
My parcel was sent to USA valued minimum £300 , its never been tracked since it left my local post office , still not arrived , cant even ring parcel monkey to see whats going on , live chat never responded , I could go on and on ! Parcel force blame parcel monkey , post office blames parcel monkey , parcel monkey are practically impossible to contact . not happy at all !
09/12/15
Sent a parcel to Australia and it arrived in the 5-7 days as stated
09/12/15
our gifts to Bulgaria arrive safe and sound every time -- it doesnt take long either :)
09/12/15
Very easy to use website. Clear instructions and fast delivery service.
09/12/15
My parcel was picked up Friday 4th Dec from my home in Wales, it arrived at my daughters home NSW Australia on Tuesday 8th Dec.That is what I call top class service,and whats more it was the cheapest as well. I am so impressed,from now on I Know who I will be sending my parcels with.
Thank you for your excellent service.
09/12/15
