We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,696 reviews.
Wouldnt use any other delivery service
31/07/15
It was pretty straight forward to set up, cheap and fast
31/07/15
quick honest will use again
31/07/15
It is a very easy site to use, quick to do. fast delivery.
31/07/15
From signing up to brilliant service, and good value (quoted 6 times as much by a man and van service!), it couldnt be easier. Thoroughly recommend!
31/07/15
great value for many, excellent delivery time!
31/07/15
used parcel force via parcelmonkey...parcel arrived totally smashed..not just broken but looked like someone had run over the contents in a truck, not kidding damage was unreal. so never again.
31/07/15
Picked up when said driver very pleasant, parcel was going to The Netherlands and was delivered when said would get there also cost for sending was very good to. I would recommend Parcel Monkey and use again.
31/07/15
value for money
31/07/15
Would use again
31/07/15
I have never sent a parcel before to over seas and I can say they did a brilliant job with getting it there on time and tracking my parcel was so simple would use again
31/07/15
Does what it says on the tin, item collected and safely delivered to France promptly with little fuss. Would have given five stars if the courier hadnt tried to collect the parcel outside business hours from what was obviously a business address, necessitating a re-scheduled collection. Having said that it was easy to do on tinternet and they even collected the same day as my request, meaning that in all, the parcel suffered only one days delay, so Id recommend the service, especially as the price quoted was less than the competitors.
31/07/15
Fantastic, dependable and trustworthy service provided by Parcel Monkey. I look forward to using them in the near future.
31/07/15
The parcel from Scotland to New Zealand was cheaper than other carriers. It was picked up on time and was at Christchurch within a week of posting. No damage and hassle free.
30/07/15
Took over a week to be picked up even though you set a date for it to be picked up. Took 5 phone calls every day of the week in the morning to reschedule, they say they will pick it up and never happened everytime. Driver tells me he was on holiday for 2 weeks and they didnt have a driver to cover him.... This has happened a few times. Im a business and its shocking to deliver items late to customers. I wont use again!!
30/07/15
Both the person collecting and delivering the parcels were very good in telling me a time and stick to it, as well as good in meeting my needs.
Especially the person delivering the parcels in Rome were was very nice and flexible.
30/07/15
Website and price of service looks and is great. Reason for only 3 star is the payment/check out screen is weird and left me unconvinced that - 1 was this a safe payment ? 2 is this service realiable Luckily alls well that ends well but I had no confirmation that my parcel even got to its destination but maybe Im been picky here.
30/07/15
First time I had used a courier company and called to check I wàs setting up collection and delivery properly. Very helpful on phone, very good price and bulky, heavy package delivered quickly in good order via parcelforce. Very happy with the service parcelmonkey gave and would use again
30/07/15
I had parcel which needed to go to Spain. My parcel was collected from my property and I was able to easily track things until it was delivered. The journey took three days and will definitely used this service again.
30/07/15
Everything wad perfect! The delivery, the tracking on the website and it was perfectly in time..
30/07/15
very easy to book on and goods arrived intact so very happy
30/07/15
I sent a parcel from the UK to Sweeden. UK pickup and transport went without problem. In Sweeden there was a little confusion, tracking was not accurate either, so I had to make inquiries on both ends. Both sides were helpful and the parcel arrived safely, a day later.Little glitch only.
Another UK-UK package worked flawlessly.
30/07/15
really recommend parcel monkey
30/07/15
Was quick and easy to arrange collection and delivery same day for a fairly heavy steel container tool box however it was fairly expensive
30/07/15
I was very satisfied with my first service with parcel monkey and DPD , however the second collection was a totally utter mess , I have paid for my parcel to be collected and no one ever turn up , spoken to parcel monkey they just simply locked my Account , wil never go with them again , parcel monkey is a scam company ,the staffs Jason and Brandon were helpless online , I m now have to write to them yo get my money back ! Otherwise I will go further
30/07/15
Easy website and overview of parcel sending prices. I arranged an international DPD delivery very easily, printed off the label etc. However, for whatever reason, the booking didnt follow through. DPD never came to collect the parcel. Was very disappointing to have signed up to a service that frankly just didnt work. I was offered a refund and accepted this, however one week later I have still not been refunded.
30/07/15
Got my package collected and delivered in the allocated time slots as said in the emails sent. Only problem I encountered was changing the delivery date online, changed collection date instead from monday to tuesday, contacted parcelmonkey that Ive made a mistake but they still turned up to collect the package again after explaining my mistake. The package was delivered on Tuesday without any breakages or anything. Very satisfied with the service and would definitely recommend to my friends!
29/07/15
Professionals and easy to deal with.
29/07/15
Wouldnt go anywhere else now. I run a small print management company and we send a lot to the Chanel Islands and not been let down
29/07/15
Parcel collected promptly by Parcel Force. Took 7 days to arrive and carrier did not ring before delivery as requested. Arrived in good condition except for small hole in carton which did not damage contents.
Would use again.
29/07/15
Excellent service, i struggled to find a courier to move a rigid motorbike frame from deepest cornwall all the way here to sunny essex.
Tried parcel monkey. Came up trumps and all sorted parcel arrived without any fuss or issues
Highly recommend them
29/07/15
Excellent service. Would recommend it
29/07/15
The parcel got to the US on time however, every item in the box was broken. Despite the packaging and clearly labelled that the parcel was FRAGILE. I am not at all pleased with the service I got. Mrs E White
29/07/15
Collected on Thursday. Would have been delivered on the following Monday,if the courier had it signed for by reception as had been done the previous three occasions.instead the parcel had to be collected by the consignee from the depot. cannot fault the transit time.
29/07/15
So far I am still waiting for my parcel to be delivered. The parcel tracking service says delivery attempted two days ago, but I was home all day and did not receive a call. Nothing more has been added to the tracking since! Total silence for 2 days! Despite being promised by the support team of Parcel Monkey that my parcel was guaranteed to be delivered ...
29/07/15
Parcel was collected as arranged from me on Thursday, and was delivered safely to Australia on Monday.
I paid slightly more than other companies to send via Parcelforce Worldwide, but wouldnt hesitate to recommend their service as its so fast and reliable. My customer was also really happy as I had quoted her a delivery time of 4-6 working days.
29/07/15
Now that UPS have brought their prices down, we dont need to use Yodel or the dreaded Hermes (pes) parcels ever again!!!
29/07/15
I chose Parcelmonkey to send a Parcel via Parcelforce to Germany. Pick up at my place was excellent, on time and with great customer service. The delivery was supposed to happen within 1-2 days which became 5 days, unbeknown to me. Unfortunately, a couple of the items inside the box (bubble wrapped) were smashed to pieces also, which I believe is down to throwing (a 15 kilo parcel) around. All in all the service within the UK is excellent, but abroad not so much.
29/07/15
Good website and good service cant fault anything
29/07/15
i choose this service after looking at many other options to find it sent it the quickest and cheapest. I paid for it to have delay that was taken care of only to have my package picked up the next day and to have been sitting in their depot for over a week and nothing be done with it. No one got in touch with me. only when i called the actual courier company since you can not talk to anyone in parcel monkey over the phone did i find out that they had contacted parcel monkey a day after my package left my door for something that was missing from their end and have not yet heard from them. So i am very unhappy with parcel monkey and will never use them again.
29/07/15
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