We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,936 reviews.
Nice friendly website easy to use delivery person was nice and friendly and item was delivered in 48 hours
19/10/15
they lost my parcel, took them 2 months to come back to me admitting that, would not during the two months provide me with a number to call the courier, had no idea where the parcel was for two months. I insured the items for £100 which they then denied the claim because the receipt I had exceeded that amount??? Disgusted and cannot believe they run a company. shocking customer service.
19/10/15
Posted Monday embarrassing chases from buyer, dpd card did not track and then got weird messages saying I had asked for the package to be delivered to another address mid week. Shambles and should get my money back!
18/10/15
Hassle free.
18/10/15
Always collects my parcel to send to customers while Im out for the day.
18/10/15
I needed a parcel collection urgently and they sorted a competitive price and a company very quickly, no hassles.
18/10/15
Whilst my parcel arrived when I expected it was extremely frustrating to try and track progress on Parcel Monkeys website. Up to the date of the delivery the site only showed the order having been placed. As this was the first time I had used them I rang the "chat Line" and whilst I was told that someone would check for me no response was forthcoming so I had a second chat the next day and whilst waiting for the operative to check the status was cut off. At this point I gave up trying to track my parcel, there is little point in having a tracking system if it only ever tells me what I already know!. It was only on the day of delivery did I receive a note from DPD the courier giving me the tracking history.
18/10/15
Very good service, would definitely recommend it.
I had to ship 5 parcels to Italy. I booked the service on their website, in less than 30 minutes I received the shipping labels that I had to print, and the next day I got the email telling me which hour time slot my collection would be.
I received an email and text with the possibility to reply and change the collection date.
Collection was right on time, and my parcels are already at their final destination, in less than the estimated time (3 days instead of 5).
So I would definitely recommend the service.
18/10/15
Parcel Monkey were a great help with this transaction, many thanks.
18/10/15
Paid for 1-2 day delivery which took four days.
18/10/15
I wish I could give you more stars because my parcel arrived safely to its destination in Ireland from the UK, but my experience at the post office made me very nervous as to whether it would arrive. You see, I paid for my parcel to be shipped online from London to Limerick. Rather than getting the parcel picked up from my house, I opted to take it to the closest post office, just one block away. At the post office, the person behind the counter asked me how much I had paid for the service and laughed at me saying it will never get picked up for that price and that I need to pay an extra £30. He said if I wanted I could still leave the package with him, but he doubted your company would bother picking it up. I was leaving the country the following morning and didnt know what to do. This man put a lot of fear into me and I lost trust in the service, which I had never used before. I did decide to leave it, against his recommendations, and am glad I did because it did arrive. But I guess I wanted you guys to know that this post office worker made my experience a nervous and unhappy one. If I were you, I would make sure someone has a word with him, cause he really doesnt help your company out.
18/10/15
very quick and have the best service
18/10/15
Used the parcelforce24 service, was a lot cheaper than handing it into post-office and was collected on time too. Have used previously, will use again. Many thanks.
18/10/15
Everything from parcel booking through its ultimate delivery, the experience has been incredible. Many thanks.
18/10/15
Really helpful communication, DPD provided designated collection period and flexibility for collection and delivery. Good price too and will use your service again.
18/10/15
Collection, delivery on time. Reasonable price. About tracking I had issues, as I had to find the delivery service (parcel force) main web site and track my order there. Parcel monkeys tracking service wasnt available.
18/10/15
I whanted a parcell from uk to italy
Dpd collected from my home in stoke on trent...after 4 days was in italy to my cousin house
17/10/15
GREAT SERVICE
17/10/15
It was easy to book on line and my parcel was picked up nice and early do I was not waiting at home all day
17/10/15
No surprises. Good service. Work for me from first time.
17/10/15
Does exactly what it says on the tin, making choosing a courier easy.
17/10/15
However if for what ever reason you need support because of a problem with a collection you will get nowhere!
17/10/15
Driver didnt sign the paper. Didnt give me an airway bill no. I dont have a clue wear the parcel is currently and go dont know how to contact or who to contact!
17/10/15
Waited home all day but heard no ring on bell or knock on the door, yet slip was dropped through letter box saying we were missed! Still waiting for a re - collection. Paid for next day now we are three days behind plus weekend. very dissatisfied
17/10/15
23kg item sent to Poland to a fourth floor apartment with no lift. Pick up and delivery in four days - tracked all the way with siganture, who can argue with that for less than £20?
16/10/15
Picked up on Monday from London, delivered Friday to Thessaloniki Greece! Perfect timing, i would definitely use again! Would be best if i knew the pick up time though..
16/10/15
Highly recommended!
16/10/15
Very quick and easy to use
16/10/15
Having left my parcel at my designated drop off point and it not being collected for 6 days, it took several phone calls and emails to both the courier and Parcel Monkey to sort out the mess that Parcel Monkey had created by neglecting to action the pick up with the courier. They neglected to inform the courier and the collection was delayed. If it hadnt have been for a fortuitous email from my client informing me that he hasnt received the parcel, I wouldnt have known any different! I am a new customer with PM and I will not be using them again! They dont have a phone contact that you can speak to someone to sort things out. Only a Web chat facility which is inconvenient and slow. My advice is steer clear of Parcel Monkey and use other companies or go direct to the courier!
16/10/15
It is the first time that I have used this service. A pacel to Greece arrivded as sheduled and in good condition and at a resonable price. I will certainly use them again. Thanks
16/10/15
Very satisfied with service
16/10/15
The service I received to send papers to South Africa earlier this month has been exemplary to say the least. The chap who collected them was very helpful and delivery was on time. I will most definitely be using this company again and recommend them highly
16/10/15
Parcel monkey website very easy to use. We were sent a printed label to use with clear concise instructions. The parcel was collected quickly. Definitely would use them again.
16/10/15
Been using them for a few months. When theres an issue, they always refer you back to their " terms and conditions ". Never admit its their third party delivery courier mistake and as always, the finger points directly back to you. Worse still, if your goods is with the courier, they will charge you to get it back to you or they will "destroy" it. Yes, "destroy" or take the goods, themselves. No customer contact number. Only through emails after emails after emails.... WASTE OF TIME!
16/10/15
excellent value and tracked
16/10/15
I went to the post office to ship a sat nav to Romania and the guy wanted £96!!!! So i looked on-line and found PM and they charged me £30 for the same service. Went back to the guy at the post office to ship and let him know what a disgrace they are. I could have flown to Romania for less. Thank you Parcel Monkey. will use again.
16/10/15
The label they sent me was not accepted by the courier and I had to spend time waiting for them to email back! Rubbish customer service!
16/10/15
Really good service. Fast and simple to use. Ill definitely use them again
16/10/15
I sent a 5kg parcel from east yorkshire to Paris and only paid £16.50.(prompt delivery)
I sent a box of tea bags (yorkshire tea) and a few sweets to my daughter in Paris and was charged over £20 through the post office!!!
Defo be using you again and have reccomended you to family and friends.
Many THANKS
Mark.
16/10/15
Really happy with the services
16/10/15
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