We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,695 reviews.
Poor tracking service and impossible to find out even a rough time of delivery
20/08/15
Since I moved back to my home county, I placed an order on July 28th. The fee has been deducted from my credit card instantly, but the parcel hasnt moved anywhere yet. After on week (August 5th) I contacted the claims team and asked for details on my delivery. They were unable to find it (until I found out, that it hadnt been collected). Since then, I try to get them to organise the collection and delivery, but they are obviously unable to do so, stating that "we are a reseller and a price comparison site therefore it is very difficult for us to deal with unfortunate cases such as yours as we are not in control of the parcels." The claims team is friendly, though. But Id rather get my things delivered.
20/08/15
The parcel was collected at the appointed time and was delivered ahead of time. Extremely good service, will use again. Thank you
20/08/15
good service...
thanks
20/08/15
quick to book and fast delivery, what more can I say. Very happy indeed
20/08/15
I had made cakes for my nephew who is severely underweight with cystic fibrosis and diabetes. I am disabled and on that day could not get it to him so decided a courier was the best way. The hospital agreed they would get cake to him if dropped at reception. This was all done within a few hours and the driver even said he would put the tin on the passenger seat. A great service and the cheapest I could find. Thank you
20/08/15
Found through Google search and found the website easy to navigate and book a collection and delivery through an established courier (parcel force). Not much communication (e.g. Courier on the way, item collected, item will be delivered at x time etc.) which is why I cant give 5 stars.
To improve I would suggest an up to date tracking system.
20/08/15
Great, easy to use web site, reasonable cost and on time delivery.
20/08/15
Terrible experience wont be using them again
20/08/15
75% of shipments booked to date have been problematic
20/08/15
Hassel Free,great service just wish there was a closer idea of time of pick up 9-6 is a big window but otherwise very very pleased!
20/08/15
The online registration was easy and taking the parcel to the nearest delivery point was no problem. Everybody seemed to know what they were doing. Ill do that again.
20/08/15
Large bulky parcel collected as arranged and delivered as promised. I cant say much more really, it was like clockwork. I would recommend tham on this basis.
20/08/15
I sent a large box to Bulgaria for our grand daughters birthday. Although it arrived a couple of days later than the 5 it stated I am very pleased with the service. Having lived in Bulgaria I know the postage system there.
Will definitely use them again.
20/08/15
Very easy to book delivery of my parcel at a very reasonable cost, and being able to track progress was really reassuring.
20/08/15
Simple to fill out the details and easy to monitor your delivery. Great service!
20/08/15
WHAT A BRILLIANT SERVICE WILL CERTANLY USE AGAIN MANY THANKS
20/08/15
The whole thing went EXACTLY as arranged and went flawlessly!
20/08/15
As this parcel delivery was costing 75% less than my traditional method I was a wee bit wary. However, not only did I not need to take it anywhere, it was collected exactly when I expected and arrived at its destination within 3 days of this. (Again, much earlier than using traditional method.) If prices stay as low as this, I will definitely be using Parcel Monkey again.
20/08/15
Extremely efficient first-class service will use again without any hesitation
19/08/15
BOOKED PARCELFORCE SAME DAY COLLECTION VIA PARCEL MONKEY - 17KG BOX @ £12.00 WITH PARCELFORCE 48 HOUR SIGNED FOR - WOULD HAVE COST TWICE AS MUCH ON THE PARCELFORCE SITE - HIGHLY RECOMMEND PARCEL MONKEY
19/08/15
I am delighted with the recent service received from DPD via Parcel Monkey. My collector was extremely friendly and picked-up the parcel in the hour time slot given to me and my parcel arrived in Australia in less than a week. Regards from a very happy customer.
19/08/15
We live a mile from the tarmac road in the north east of Scotland and had a bulky parcel to be collected. Parcel Monkey performed brilliantly in organising a collection by the postie who then handed it on to the carrier. Nicely done.
19/08/15
Recommended. Good price and reliable service.
19/08/15
No problems whatsoever.
24 hour service.
19/08/15
On time, well-priced, great!
19/08/15
I would recommend this service to anyone. The only thing u don t know when u re driver will came to pick up your parcel ,u have to be patient. Everything went well,parcel is back home safe.Thank you parcel monkey
19/08/15
it woz a great service no hassel would use time and time again
19/08/15
Great service very easy to use website recommended
19/08/15
this is the first time that i have used parcel monkey and i will certainly being using them again everything was very smooth and easy to send my parcel i even received an email that day of delivery to let me know what time my parcel would arrive at its destination
19/08/15
Terrible service from Parcel Monkey, advised on fragile goods and paid for insurance neither of which have been honoured. Not recommended! Should have used the Post Office, at least they care about their customers
19/08/15
Excellent service and communication from both Parcel Monkey and DPD, I would have no hesitation in using the service again.
19/08/15
Disaster all three parcels damaged, arrived looking like they fell of the back of their lorry, a total disgrace, will never use again.
19/08/15
easy simple and it works
19/08/15
Parcel monkey offers rates that arent available directly from carriers. They offer easy payment services and have a decent website to navigate.
My only gripe is the login system which appears to need me to recover my password almost every time I use the site with a gap of more than a month or so. Irritating, but manageable.
19/08/15
First time i used them to send a parcel to china and it would be the last time! apparently the custom invoice got missing on the way and the parcel was sent back to the depot. i even asked the driver to see if the invoice where i Attached was ok and he said spot on! now to send it back they guy on the live chat said i will have to pay more money in order to that even though i had the invoice attached and they lost it. so have to wait till the depot manger gets in touch with me and tells me how much i need to pay for them to reprint the invoice and attach it!
19/08/15
Great service and price comparison in the parcel sending minefield.
19/08/15
I dont have the parcel. You tried twice to deliver it and I missed you, then I requested another delivery and no one turned up!
19/08/15
My parcel was late, because the parcel wasnt collected on time. I had to rearrange the pickup for another day, because the courier didnt show up
19/08/15
Easy to use.
Very good communications.
Polite and courteous collection driver.
Good value for money.
19/08/15
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
