We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,695 reviews.
Excellent, smooth transaction. Arrived well within the time frame stipulated. Hassle free.
26/08/15
No hiccups at all, pleased !
26/08/15
I booked five heavy boxes to ship to Denmark from Northern Ireland. They were collected on time and arrived super early - within two days. Well four of my five boxes arrived within two days. The final one was delivered after a weekend and another day - I have no idea what happened in the interim but Im guessing the box must have got damaged as there was a lot more tape on one side than I had used originally! All the thing inside were in tact. Throughout the search for the missing box the customer service was really prompt and polite - even if they didnt locate the box before it arrived - despite the issue with the box I would definitely use them again. Good price, good service and communication is important!
26/08/15
Quick delivery, great tracking.
26/08/15
Easy to use app, competitive price, good customer service and delivery. Would definitely use agin and recommend.
26/08/15
very fast and efficent service
26/08/15
I made an order for 3 parcels in the period of 4 weeks. FIRST parcel: I booked three times the pick up, the driver never showed up had to book a pick up with Courier. SECOND: Strangely they came to collect it and delivery it smooth. THIRD: Came to collect it, went to italy and sent back with no apparent reason. Now after 2 weeks the costumer service tell me that I have to wait someone in a week to call me back. RIDICOLOUS COMPANY with the most unhelpfull costumer service. My FEDEX account is nearly ready I will stick with them, Ill pay more but I will have someone taking care of the costumers.
26/08/15
This was an efficient, faultless service, will definitely use you again! Many thanks
26/08/15
Great service!
26/08/15
Easy to use very helpful
26/08/15
Sold a lot of items on eBay following closure of my business , I sent all items through parcel monkey 12 parcels in total four were based ,two boxes that contained vases smashed each case was bubble wrapped and individually boxed within a larger box so adequately wrapped and labelled but parcel monkey say they wont accept liability for sending glass and wont let you insure it, so I sold my items paid for courier , courier broke two lots and I had to fully refund the buyers and lost everything as by using them I could cover myself against kiss or damage?! Its a farce .
26/08/15
The parcel was not picked up until close of business and I expected it to be picked up earlier on the day so I could keep my customer happy by having the item delivered a day earlier.
26/08/15
My parcel was lost by Parcel Monkey and after 1 month and a 3 page complaint letter, I was only refunded for the service I had paid for, I was not offered any compensation. Its an absolute disgrace.
26/08/15
It was really easy to book, competitive price, and arrived on time - what more can I say!
26/08/15
Picked up Wednesday 9.00 and received text to say was bring delivered Friday between 2-3pm. Not so - another text saying being delivered Monday between 3-4pm. Sad because always could rely on their word before.
26/08/15
I ordered my pick up from a variety of options available. They picked up my parcel the next day and delivered it directly to my Mums address in the timescale given! Cant get better than that!
25/08/15
These guys are no monkies, they do what they promise. Which in my case was to pick up my parcel from my house and deliver it pronto to New Zealand in the time they declared from the off. No more, no less. And for £80 less than the post office quoted for the same job. Why would I go elsewhere?
25/08/15
Very good and up to date updates via email on the parcels location and status. Was sent from UK on Monday and arrived safely in Sweden on Thursday. First class service. Thank you.
25/08/15
I booked with Parcelforce at 9.30am, and by 11am the parcel had been collected. 24 hours later it was delivered. It was a large box weighing 19kg and was collected and delivered for less than £15. Will definitely use again.
25/08/15
Very competent service.
25/08/15
Cheap and easy
25/08/15
Very easy to book and arrange deliveries at a very good price
25/08/15
Made the hassle go away
25/08/15
Easy peasy,
Everything went smoothly
For me the only negative is that nothing happened over a weekend in Italy
But it was August!
25/08/15
Value for money, picked up when agreed, well tracked and documented. I would trust them again.
25/08/15
Happy overall but it was very confusing as to whether DPD were going to pick up from me or a local parcel shop. Unclear on the website so had to check with ParcelMonkey. Still unclear as they told me it depended what I ordered. My order didnt say, just looked like they would collect when I wanted to take it to a parcel shop. Ok in the end but caused a delay in sending it as I wasnt sure - should say what service has been ordered once you put it in the basket for purchase.
25/08/15
Perfect in every way. On Parcelforce website this would have cost £25.00 but was half price delivery by booking through Parcel Monkey using the same company Parcel Force.
Thanks Parcel Monkey!! Would recommend you anytime.
25/08/15
I always use parcel monkey never had any problems fantastic all round service
25/08/15
parcelmonkey is a great way to find the cheapest shipping rate, however the initial comparison could be a bit clearer as there are sometimes factors of the service you have chosen that are not suitable.
25/08/15
Nobody come in for collect it, all excuses and lies. I am reportin them for sure.
25/08/15
I had such trouble with this company that I would not use it again or recommend it. I was supplied with a shipping label and thought it was great that I could drop my parcel at a Halfords outlet to be collected by a courier. In two stores my shipping label wasnt accepted as the tracking bar code was scanned and came back as invalid. I sent a message to Parcelmonkey stating this and asking if there were any other numbers I needed-they promptly sent back the numbers that appeared on my shipping label. I finally visited a third independent store to drop it off and it was finally accepted. Surely it shouldnt have been necessary to visit 3 stores in order to drop it off-unfortunately I didnt receive any useful help from my e-mails to the company either. Perhaps it was a problem with Halfords, though it seemed the independent store I finally went to had the same scanning equipment.
25/08/15
PERFECT SERVICE!
25/08/15
First class service
25/08/15
Paid for door to door courier service due to the inconvenient location of our local post office. Parcel monkey told me that the courier attempted delivery, this was a lie as we do not have postal addresses (couriers have to call to arrange delivery) so there was absolutely no way that delivery could be attempted. When I asked parcel monkey why I was lied to and why I didnt get the service I paid for I was basically told to go away....fobbed off repeatedly. I attempted to contact them through live chat. ...yeah right. ....doesnt exist. And it came as no surprise to me whatsoever that they have no telephone number to be able to speak to anyone. Poor service. Basically deceived me and then refused to accept responsibility for it. Dont wast your money using them. Terrible..
25/08/15
I booked the collection of a parcel and then the website said - Error - please contact us. There is no phone number on the website and it is not made clear how to contact you in such a situation. I had to look hard to find a way to make contact and the only way was over web enquiry and it took ages for someone to come back to me. My parcel could not be collected the day I intended it to leave which left me very upset and stressed as there were birthday gifts for two little children inside. The parcel was then collected the next day and when asking for compensation for my troubles and worries I was just brushed off that Parcel Monkey would not do this. Disappointing.
25/08/15
Quick and friendly service, I will be using this delivery service again. Thank you !
25/08/15
Collected almost to the minute and delivered as promised and on time. Cannot fault service. Cheaper too than others Ive used.
25/08/15
Parcel was collected as promised, but it was impossible to put the correct delivery address in the boxes as they limit the number of characters. This meant I then had to chase up with the courier company to correct it so that it would not go astray. I would have asked parcelmonkey about this but their online help is never answered and they do not reply to emails.
25/08/15
Courier did not come on the arranged day to collect. Had to rearrange for another day. While this didnt affect me too badly I did ask for it to be collected on a specific day for a reason. I probably would not use Parcel Monkey again although the two men I spoke to on the live chat were very helpful!
25/08/15
They have delivered everything they promised.
Regards
Bratislav
25/08/15
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