We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,693 reviews.
From the simple to use website to the effortless pickup and delivery at the very best prices this is the delivery gateway that I return to over and over. Highly recommended.
28/08/15
No customer service open weekends, and when it is its only online, couldnt get labels or shipping documents and had to move courier date back because of this
28/08/15
Very pleased, ordered a service and it did exactly what it said on the tin, at a great price too. Kudos to Parcelforce for a sublime delivery service.
28/08/15
Much better service than UK Mail.
27/08/15
excellent service, easy to use website, sensible prices too
27/08/15
The UK end was as efficient as I would expect, but the Spanish end was also efficient (!) and the nice man even carried my parcel up to my flat. Only one reason not to award 5 stars - I really only wanted to send about 10kg, but the price was the same for anything up to 30kg. How about cheaper options for smaller/lighter packages?
27/08/15
I shipped glasses and in receipt 2 out of 6 were broken. The insurance policy said that glass good cannot be insured and I had to get them to the destination quickly and obviously putting FRAGILE on the packaging naked no difference.
27/08/15
The website is very straight forward and its so easy to order collection and delivery . the parcel companys they provide are top class. A++
27/08/15
In our opinion there is no better service, information on the progress of the parcel was 2nd to none.
27/08/15
Just what I needed, provided an excellent service all for a reasonable price. would recommend
27/08/15
Efficient, fantastic price, arrived undamaged and on time...will use again without doubt! Bit confusing at 1st as Im used to TNT checking before sealing package, but now I know how it works its easy...
27/08/15
I ordered a collection and delivery for the first time with parcel monkey although a bit expensive they got the job done on time
27/08/15
On 2 occasions have parcel monkey failed to collect parcels from me, even after me having to re book collections they still failed to collect. The parcel collection service is shoddy.
27/08/15
Was very pleased with service could check where parcel was at any time
27/08/15
Service was quick and efficient and my parcel arrived safely.price was competiive especially as Id previously sent much smaller parcels via royal mail for not much less.
27/08/15
good service reliable, will use again
27/08/15
A very easy system to use, I will be using the service again, far better than the **** Hermes service.
27/08/15
**** SERVICE AS USUAL, THEY COULDNT RUN A BATH
27/08/15
I had a 10kg parcel which I booked via Parcel Monkey. I had to take it to a local shop, but the staff there were incompetant and did not know how to use the scanner. Ultimately, this person manged to somehow void my label, meaning I had to carry the parcel home and try a new booking. As it worked out, I could book a collection-from-my-home delivery directly via MyHermes which was cheaper than the pice Parcel Monkey quoted. Parcel Monket staff were helpful refunding my money, but the service is not the cheapest and too dependent on whether or not your local colection staff know their ass from their elbow.
27/08/15
fantastic!!! easy no fuss service. great price too
27/08/15
Big thanks to parcel force collections team
27/08/15
Service was quick and efficient. Pricing was clear. Will use again.
27/08/15
Very easy use, multiple options for sending parcel and very quick turnaround, cannot fault.
27/08/15
Parcel was meant to be picked on Monday but wasnt picked up until Thursday. Had to call them 4-5 times everyday. Wont recommend at all or use again.
27/08/15
Incompetent. Liars. Untrustworthy and the worst company I have ever used in my life for goods transit. I will tell every one I know about this awful experience and until I get my full refund I will be actively involved in reducing any new citation to your so called company You are scamming liars and completely incompetent. Write to me to explain your actions and I await your intestine to resolve such a bad experience
27/08/15
First class service with exceptional value for money.
26/08/15
Would like to say a big thank you, Parcel sent to Jersey from mainland UK, Delivery was exactly as promised 10/10
26/08/15
i had a parcel to deliver from uk to singapore. price was the most reasonable against its estimated delivery dates.
parcel was picked up by courier the next day and there was no damage/missing issue for the recipient.
Ill definitely use them again.
26/08/15
Good value for money.
Reliable and trudyworth.
Would recommend
26/08/15
This saved me money, and was easy to use. I couldnt ask for more.
26/08/15
Good service answered all questions
26/08/15
Delivered to wrong address driver said person at door said I am not expecting delivery so took it away it was the flat next door to that never even asked name so she could say this is not the number that number is mr ------ next door Told PM done nothing about it said the driver knows what he is doing ?? had it delivered back had to pay again by other courier company sent lots of parcels off with them over years never again F-----g Retards
26/08/15
Brilliant service! Nice and easy to set up my courier. Parcel was tracked and delivered on time. Would definitely use them again.
26/08/15
I have used Parcel Monkey 6 times so far. 4 times I used Parcel Force and they were great. The 2 times I used another company, both times, they failed to collect on the date agreed. I run a business and had to let down my clients by not sending the goods as quickly as agreed. Parcel Monkey failed to do anything to make me a happy customer - surely they get a refund from their courier companies when they fail to fulfill their part of the agreement so why dont I get some sort of compensation too.
26/08/15
This is the first time that I had ever used Parcel Monkey before but I found the booking system very easy to use & follow. Will be using again.
26/08/15
Booked delivery at 2am, parcel picked up at 10am and was delivered to France in 4 days 2 of which were sat and sun. No complaints.
26/08/15
I chose the DPD drop-off service, and left my parcel on Wednesday morning, expecting it would be delivered on Thursday or Friday. It wasnt. So I paid an extra £5 online to upgrade to delivery on the Saturday. That didnt happen either. Eventually it turned up on Sunday afternoon. Compounding matters, the tracking page on the DPD website was inaccurate throughout: initially it said nothing, then it claimed the parcel would be delivered sometime on the Saturday, then (late on Saturday evening) it switched to telling me to expect delivery on Monday.
26/08/15
cheap and speedy, thanks
26/08/15
Excellent, smooth transaction. Arrived well within the time frame stipulated. Hassle free.
26/08/15
No hiccups at all, pleased !
26/08/15
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